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CB Cruises and Charters Princess Cruise Lines Cruise booking id 4pdt2w and booking id 4pdt3r
Princess Cruise Lines

Princess Cruise Lines review: Cruise booking id 4pdt2w and booking id 4pdt3r

S
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5:32 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

1. I would like someone to discuss our folio charges with me. It does not appear we were allowed all of our ship credit / excursion credits. I have confirmed the information with my travel agent.

2. We were very disappointed in the 'Dine my Way' in main dining rooms... especially for the (2) formal nights. When selecting the cruise, there was no

indication that there would be an upcharge for the main dining rooms. This was very disappointing after the amount already paid for the cruise.

It was indicated for the 'Specialty Restaurants' only. "how misleading'' .

3. We purchased the Beverage Plus Package. We had issues with this as well.

The last couple of days of our cruise, We noticed we were being charged for random drinks. I spoke with the Help Desk. They reviewed our accounts and said " Oh you do have the Plus Package" , "I will remove the charges for the drinks".

Also, there were Port fees & additional charges applied? When I told them these fees were all paid in advance they said "they could also remove these charges. WHY were these additional charges on there?

Is Princess trying to sneak in additional charges to make more money on cruises?

4. Many of the passengers on board appeared to be getting sick.

Two of us became very sick the last 2-3 days of the cruise. Then, they charged an additional $127.00 for (1) of us to seek medical advice on board.

There were so many issues & disappointments that need further clarification.

Please have someone contact me, preferably the CEO for Princess.

Our cruise was July 22 - July 29th on Grand Princess.

I tried many times calling, No one could answer any of my questions or provide any information. Each call, I was placed on Hold, then around 20 - 22 minutes later the call just disconnected ... This is very poor management..

This was our First Princess Cruise... and we were not impressed at all.

Other cruise lines are much more professional and enjoyable.

Desired outcome: Reimburse add'l charges on folio, per travel agent, room with 2 adults incl $500 credit & room with 1 adult incl $400 credit which we did not receive.

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    24844 Avenue Rockefeller, Santa Clarita, California, 91355-3467, United States
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Princess Cruise Lines Category
Princess Cruise Lines is ranked 4 among 27 companies in the Cruises and Charters category
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Most discussed complaints

Non refund
2
(opinions to this review)
 16 day Hawaii cruise leaving LA on March 23, 2025. Our reservation number is 6VMK5P.
1
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 poor service
1
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 refused to refund our deposit!
1
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