Vhive Singapore’s earns a 1.0-star rating from 0 reviews and 15 complaints, showing that the majority of furniture shoppers are dissatisfied with their purchases.
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Dressing table, sofa, dining set, tv console, bookshelf delivery
Dear Sir,
We have ordered many items from vhive for our new house. It has scheduled to deliver on 3 Mar 2021, unfortunately we have an unpleasant experience with your delivery which need your urgent attention. Please help us urgently!
We received a defect dressing table with broken materials (wood) and immediately called the shop to seek for their support for refund or collection. They do not seems to be able to assist us.
We also received our goods unattended, i.e. your guys did not fix up the TV Console and book shelf for us, they left it at our new house and left. Please refer to attached photos as proof.
Lastly, we also did not receive our order for sofa and dinning table on 3 Mar 2021. Please kindly assist to resolve the issue that we are currently facing and deliver the goods to us which have not done so. We expect a refund for any defect goods and any outstanding goods that have not yet deliver to us, please.
This has brought inconvenient to us. Kindly assist and we hope we have a good experience with vhive.
Thank you. You may like to contact me at [protected].
Details of address:
Blk 120A EdgeDale Plains S (821120)* Punggol
Regards,
Yvonne Yeo
Desired outcome: 1. Refund for any defect goods.2. Any furnitures that delivered covered with rain water will not be acceptable. 3. Any undelivered furnitures, pls kindly make the necessary arrangements.
Cardboard bottom of drawer disintegrated
regarding INVOICE NO : INV-HQ21-08-242 - PEPE 4 DRAWERS CHEST OAK/HIGH GLOSS WHITE W70 x D40.3 x H82 cm 70501-AKUU bought in Aug 2021.
About 2 months later, the cardboard bottom of 3rd drawer from the top disintegrated and was discarded.
Customer service woman I spoke to today (18 Oct 2021) on the phone said I "DID WRONG" by not taking a photo of the ruined cardboard bottom. She asked the same questions over and over again (maybe she has hearing impairment) or maybe she cannot understand simple English so I spoke to her in Mandarin).
The piece of furniture is at my mum's and thinking that it was pointless keeping a spoilt, useless cardboard drawer base, she had it thrown out. So I explained the situation to this CSO, but instead of hearing me, this woman kept on saying, "You DID WRONG! You should have taken a photo of the base!"
So finally, I said I was sorry and apologised and asked her if she could help.
In a huff and a stiff voice, she said, "I need to check."
I DO NOT recommend Vhive to anyone. Was previously a fan of Vhive (in my own house, I have several Vhive pieces of furniture). The Quality has Deteriorated since.
If all goes well, good for you. If you need Customer Support and Assistance, be in for crappy service.
Buy Scanteak, service is better. Pay more but better Customer satisfaction.
Desired outcome: replace the disintegrated cardboard bottom
Purchased of a with many defects
Dear management, i've recently purchase a sofa set at your thomson plaza outlet few days ago, fully paid. We have check the sofa before deciding. But when it arrives at my home, shockingly we found out that underneath it was full of defects, which doesn't justified the money that we had paid for it. Please refer to the pics that I will attached to it. My request is to find me a replacement or an adequate solutions. I can be contacted at 9674 0463. Nelson. Tks!
Desired outcome: A replacement or an adequate solution
Is Vhive Singapore Legit?
Vhive Singapore earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
A long registered date for vhive.com.sg can be seen as a positive aspect for Vhive Singapore as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Vhive Singapore's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Vhive.com.sg has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- While Vhive Singapore has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 15 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- There was some difficulty in evaluating or examining the information or data present on the vhive.com.sg. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Vhive.com.sg has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The vhive.com.sg may offer a niche product or service that is only of interest to a smaller audience.
- We detected that vhive.com.sg is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
- We found that the technical contact email address for Vhive Singapore is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
Service and Mattress
2 years of Dreamland Miracoil mattress, claimed and marketed as a Chiropractic Mattress, accredited by International Chiropractor Association, to support the backbone end up causing backache to the user due to sunken mattress issue. Shall send an email to ICA as well to validate whether the usage of ICA accreditation in the marketing materials is done with proper accreditation process or it is just a marketing scam.
Understand that the company will be replacing new mattresses, but no time of delivery, no confirmation of when, rude customer service .
i experienced RUDE customer service officer too. Aunty type
3 door wardrobe
Appalling that a wardrobe can turn moldy. Bought in oct 2020. Other wardrobes from different sources have no issue. Emailed the customer service team but still being ignored.
I faced similar mouldy issue too, when it was there was a strong smell, thought that this was due to the smell of new furniture. But it did not go away after many weeks and month...
One day discovered that there are mould growing all over. Spent time cleaning it but it still came back !
Not secure properly that cause wardrobe door dismantle
On 09/04/21, one of our sliding door from our wardrobe has fallen off suddenly. After further checking, the parts that secure to the body of the door was not properly secure. There should be 5 screws to secure the part but only 2 screws were used to secure them (1st Photo). We even spotted another parts that was not secure properly that causes cracks to the surface of the door (2nd Photo). We requested for repair
PN: 9995
Inv#INV-TRD19-05-009
Best Regards,
Rahman
Still waiting for the drawer slider to fix on the faulty drawer that we bought in September 2020
Dear staff,
We are still waiting for the slider to fix on the faulty drawer cabinet that we bought in September 2020. We are located at Adelphi #B1-37.
I am disappointed that all your furnitures are worst than Ikea. We bought 2 study tables and a long bench (grey colour) and they were all flimsy in just less than 6 months usage. 1 piece of table black leg frame already dropped off completely. The long bench was so flimsy and shaky that people had fear of falling sitting on the bench.
Is the V Hive furniture not made to last? I was disappointed with furnitures from Ikea, now I am more disappointed with VHive.
I hope you can quickly fix up the drawer for us. I do not think that we should wait for more than 3 months to have the drawer repaired. How can the slider take 3 months to arrive from europe?
Veronica Tan
8693 94 72
Still waiting for the spare part arrival to repair faulty drawer
Dear staff,
We have been waiting for the drawer slider to repair our faulty drawer. How long more do we need to wait? The cabinet has been delivered to us since Sept 2020. Until today we do not have any update from any of your staff when are we expected to get the faulty drawer repaired.
We are not happy with your service.
Veronica Tan
Rev 22 Pte Ltd
8693 9472
Desired outcome: Repair our faulty drawer soonest possible
Online purchase of chair - false claim of optional return policy
Bought an office chair online as vhive Singapore online website claims that there is a optional return policy within 14 days. The office chair advertisement states free delivery and free installation. Now customer service claims that cannot return the chair that arm rest is too low (below average person height) as it is already installed. Customer service officer was rude and kept claiming "who ask you buy online?" when I told her it is covid situation and her stores are located far away. So what is the point of having website sales when your company cannot fulfil your promise to client?
3 seater sofa
Hi
My name is Rohit & I bought a sofa from VHive 1.5 years ago.
They use such a bad fabric, it started tearing off on its own after 1 year. And now it is completely ruined. Attached photos for the same.
I reported it so the customer care lady was like 1 year is a long time and sofa don't last long. "It is not a thousands of dollar sofa." Her exact words.
I paid what these guys asked me to pay. And if the quality is not good enough, you should accept it.
What is the credibility left for vhive furniture.
I am moving to new place and hence was looking out for furniture for whole place.
I can never trust your sales guys telling about the genuinity and the quality of your furniture.
This was a bad experience for me. I won't recommend others to buy furniture from your place.
Contact : +65-[protected]
Vhive singapore - poor quality and poor customer service
Bought a sofa seat from Vhive - Nex - you can see the invoice number
1. I bought less than a week the sofa skin at the backrest was worn-out
2. After replaced the backrest and after less than a year same problem
3. Today, I called up customer service, a woman name fang san & I try to explain to her to let know why this can happen and is it because of the quality issue because the sofa seat and hand rest do not have the same problem. But, she is very rude and bark back to me said: you bought an electrical products after one year got problem then you come and complaint n I told her that this is a sofa and not like electrical products and how come the sofa skin use less than a year keep have this problem meaning is the quality issues and she refused to listen n talked very loudly n very bad attitude and keep saying is wear and tear and never want to give me an solution. I also tell her I rather to talk to her manager. But, she refused at all. I am very surprised that this is how your company behave to the customer once good is sold? So, it mean that is no after sales services? I feel really much cheated about how your company treated the customer in such manner.
non-delivery, no calls to inform, no news
I have made the payment upfront at the store at Sun Plaza. They are supposed to deliver between 1pm to 4pm today but they did not come. I called up the store to check. The sales man just told me that there is nothing he can do because he does not have the contact of the deliveryman! I am so damn angry and upset by their service and attitude. Think twice if you intend to buy from them.
bad product and very bad customer service
The most horrible experience I have had with Vhive. Purchased 4 items fro Vhive in April 2019 . In 3 months one of the items - show cabinet starts tearing apart. Called up and followed up with the Customer Service - but was nightmare . No help at all - rather they were not ready to listen to anything .
PLEASE TAKE MY ADVICE AND DO OT BUY ANYTHING FROM VHIVE
Very bad customer service and the lady who answered the call is very rude to start with. Call hotline but usually unanswered. When they do answer the call, spoke as if you owe them money when the item is already fully paid. Poor attitude when arranging for delivery (take it or leave it). Initially said call 3 days before delivery but then when confirmation of date, give you a date that is 2 weeks later and said schedule very full. Told them I have been trying to reach them and the answer was 'you also call the outlet u buy from' when the salesman said to call the hotline number for delivery.
First time buyer but most probably will also be the last time I make any purchase with them
quality of furniture
Purchased a wooden dining table and chair set. Looked lovely. Solid wood. Delivered from the central warehouse intact and set up for me. No issues.
8 days later sat on the chair and leaned back and the entire backing BROKE OFF.
Called the main vhive complaints centre but they claimed that my chair was considered "cash and carry" hence only has 7 day warranty. Refused to replace it or compensate. Claimed that i mishandled their chair hence it broke due to my own fault. Refused to budge any further and hung up on me.
Solid wooden chair breaking by just sitting on it? What rubbish quality and they refuse to take responsibility for it.
I've just read n shocked that there is still so many victims of vhive. My case is a purchased of a showroom sofa. Decided to buy since the surface of the sofa was perfect. But it reaches my home I notice one of the leg was wobbling... shock to see those screws aren't fully attached to e chairs seats, and there is many more... cloth underneath the chair was torn! screws were not tighten properly... goodness. what kind of company we are having here?
Bad product and serivces
same like folks here, i registered to ensure i make my complaints heard. i bought over 9 pieces of cabinets (about $2k) from their thomson branch in mar and may 2012. In jun 2012 one door fell off from one of them, i went to the shop showed them the images and they agreed to come down to check, didnt turn up, called again, they agreed to fix it without...
Overview of Vhive Singapore complaint handling
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Vhive Singapore Contacts
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Vhive Singapore emailscontact@vhive.com.sg100%Confidence score: 100%Supportenquiry@vhive.com.sg77%Confidence score: 77%customerservice@vhive.com.sg60%Confidence score: 60%support
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Vhive Singapore contacts
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