Pottery Barn

Order No.: [protected]

Our local PotteryBarn store carries next to nothing as far as merchandise.

All items are for 'display' purposes.

I recently placed the order shown above since the item was not availble in the store.

Once I received the item (lamp) I realized it wouldn't work in the space I have in mindl I immediately returned it to the store. I noticed on the Return Order # W235031310 I was not refunded the S & H. Just so Pottery Barn is aware, every other merchant I shop with refunds the S & H charges.

I had no choice but to order online and feel that I should be reimburses for these charges. It is a terrible business practice. Not a happy customer and I have spent a lot of money in PotteryBarn/William Sonomca.