Popeyes

I live 10 blocks away from Popeyes #1649. Location 601 Malcom X Ave., SE, Washington, DC 20032. The Driver in question Dognimey took my order to of food to Oxon Hill, Maryland first. Which is about 25 - 30 minutes from the popeyes' location. Then brought me my order. Which was ice cold. My order was for 3 mild tenders/biscuit; red beans & rice and coleslaw. I don't have a microwave. So I could not warm up the food, the only thing I could eat was the coleslaw. I wasted $24.00. Being on a fix income, I can only eat gout one a month if I'm lucky. I am requesting some type of refund. Question: why does the receipt on the page with your order has one amount on it. Then, when you print out your receipt, the amount is totally different.

Hello, I had drive through at store# 12178. The server Isabel asked us to approach window instead of taking order at microphone stands and was constantly chatting with employees instead of focusing on taking the order. She handled the order in plastic bag after we repeated 3 times our order. When we came home we noticed the order had missing parts, including classic chicken sandwich. When we called store, the manager said he cannot give refund and I have to drive back. I said I couldn't and he said he doesn't care about that, thats all he can offer me. I cannot drive back and I asked if he can organize delivery, he was very rude and said he doesn't care what I can and what I cannot. I asked to be more friendly as I usually don't complain, but he hanged up on me. When I called back he said he is repeating he doesn't care and I can go ahead and complain. The order is made at 5:20 PM.

I have visited this location a few times and there's always been something wrong with my order. On the last two visits, I've received the wrong order, so today I decided to call and speak to a manager to let her know that the fries on chicken sandwich combo were missing. I tried to explain that my receipt confirmed that I had in fact ordered a spicy chicken combo but instead of getting fries, I got mac & cheese, which I did order a side of but that was additional to the combo for which I specified I wanted fries. Additionally, the receipt listed an extra side of mashed potatoes, which I did not order. I only order a side of mashed potatoes for my other meal but not an additional side. Instead of listening, she argued with me and proceeded to hang up on me. I called back several times but none of the calls were answered. My wife and I proceeded to drive back to get our order fixed and the manager had the audacity to charge us for an order of fries. At that point we were done arguing, paid for the fries, and let the manager (who refused to provide her name) know we would file an on-line complaint. Needless to say, she didn't care! From this point on, we will AVOID THIS PLACE!

We were served moldy bread! Quality control should never allow this. Also wrong food given and no sauces given. Worst fast food experience in several years.
- moldy buns
-forgot our sauce
-wrong food
-no straws
-poor customer service
- wait time was ove 30 minutes in the drive thru. To their defense they were having computer issues, but no communication until after

Please contact me at six.[protected]@yahoo.com

Made an online order for the Popeye's Bigger Family Feast. It supposedly comes with 5 chicken sandwiches, 5 apple pies, 5 biscuits, 12 pieces of chicken, and 2 sides. The app stated that the order would be ready by the time we picked it up. The total for this order was $66.00. Upon arrival my wife waited 20 minutes for the food, while four other couples came in ordered and left. When my wife got home we got 5 sandwiches, 5 pies, 5 biscuits, "5" pieces of chicken, with 2 sides. I called the Puyallup Washington Popeye's where we ordered the food from and spoke with the manager who told me that a special coupon was needed to get this bundle. There is nothing on the internet that states a coupon is needed. I am very disappointed with Popeye's, and believe that they should be more up front with there advertising.

On 3 out of the last 4 times I went to popeyes, my chicken sandwich visually appeared to be fully cooked but had a rubbery firm texture when biting into the thickest part of it which leads me to belive it wasn't fully cooked yet. This happened at two different restaraunts. I did return them and the replacements (2 of the 3) were still not tender so I ate the thinnest part of the chicken which was tendere and threw th rest of the sandwich away.

My Mom 84, and I just came back from Horseheads NY and stopped in Popeyes to grab some dinner on the way home from her doctors appointment. We got a 12 piece with potatoes and slaw. It was in edible. We ended up having tuna fish. Pretty upset we spent $35- $40 on something we had to through away. It wasn't busy and everyone was nice. As nice as you can be in a drive through . No issues or anything but...
The chicken had a funny taste we didn't finish a full piece.
The potatoes were ok but tasted like they were all pepper?
The slaw was runny and old.
The biscuits were rock solid.

I wanted to let you know how upsetting it is to have my children see a woman with jigging breasts promoting your products during children viewing hours. There has to be a more mature way to promote new flavors or existing flavors.

Having celebrities promote products is nothing new. Is there's ways to be able to show with a celebrity hot and spicy without making it sexual. Not saying I'm a prude but, this commercial I feel is not appropriate for all ages. Showing the commercial at what is considered late night would be more appropriate.

I placed an order when I picked it up I asked was the extra mash potatoes in there and was told yes! Guess what when I got home not only was it missing but also the one that went with a dinner so I paid 6.99 for 2 pieces of chicken no biscuit was in it either!

Ordered at store #10887 today on 11/10/21. Paid for a large coleslaw, large fries, and a chicken sandwich. Was given only partially full containers of coleslaw and fries and told that this quantity was normal while other Popeyes have never given us this little amount before.

Hello,

To whom this may concern My name is Kierra Austin and I have been a loyal customer of Popeyes for the longest. Today I had quite an experience. I purchased a spicy chicken sandwich along with French fries. I began to eat the sandwich and noticed a nasty taste in my mouth. I proceeded to look over the sandwich and the entire back of my bun was filled with cooking flour.

This is totally unacceptable! I then went back to the Popeyes to return it and to show the manager what was given to me. The manager was completely rude to me and not once did he give me an apology for his store's wrong doings. I told him how that was completely unacceptable and he kept repeating "that's fine" I told him I would call corporate in this situation he then again said "that's fine".

With the way he treated me I can tell this has happened before, but this time it happened with the wrong customer. I will attach the photo I took to this email. Feel free to reach out to me directly via email and/or phone [protected]. I put in a report not too long along with the corporate office and I will be sure to wait for your response to this important matter. Thank you.

11/8/2021: I just purchased a chicken sandwich from the Cleveland Avenue store, East Point, Ga 30344. This is the second time that my sandwich has been unsatisfactory but the first time I am bringing it to your attention. My chicken breast was crunchy on the bottom. I removed the sliced pickle just in case I was wrong about this and the chicken meat was still firm and has a crunch to it. This definitely was not the coating. I examined the piece of meat and it was firm in some areas and tender in some. This leads me to believe that it was not fully cooked and not fit for consumption.
I get 20 minutes break and was not in a position to drive back and have it replaced. Like I said this is the second time I have not been able to eat my lunch which I pay good money for. This is the the only store it has happened in out of all the stores I regularly visit around Atlanta and the South.

I hope you can resolve this situation. I will continue to purchase my sandwiched but just not from the store on Cleveland Avenue.

Please send a refund to:
A Griffith
100 Westin Park Drive
Locust Grove, GA 30248

November 7, 2021
Popeyes Store #11683
5401 Crenshaw Rd.
Pasadena, Texas 77505
Fiscal Transaction ID: [protected]
Host: Valerie 60129
6:30 pm
Ticket # 679
Amount: $45.30

Today, November 7, 2021 I placed a takeout order in the drive thru lane. I specifically placed an order for two (2) 8 piece family meals with mashed potato and three fried apple pies. I requested NO WINGS on my orders and asked for drum s ticks instead of wings. I had to repeat my order FOUR different times before she understood what I wanted. Upon m y arrival at home I find chicken WINGS included with my two orders. Do they not know the difference between chicken wings and drumsticks? This is a direct reflection on the lack of proper management. This makes the THIRD TIME in recent weeks that my takeout order has not been correct.

Jesse Rojas
4003 Coapites S.
Pasadena, Texas 77504
[protected]@aol.com

Complained 11/4 at 4:40 about me request for crispy chicken but so uncomfortable of the call returned recently with GM Shantel at my previous complaint with Popeye's chicken, Returned the call on the number on cell phone ended up to be her husband. When I called back according to her she was GM Shantel that left me a message on my cell phone regarding any additional concerns. The number I called was [protected] last call at 7:58 stating she is the General Manger Shantel at this location. I tried to contact Popeye's on the number provided [protected] but no one answers this line directly so dialed around as any customer would do. Tried to talk to GM Shantel but she wanted to over talk me so I said please talk and when I can talk let me know. When she was done, I spoke but over talked again. If i knew as a customer to go though so much for an extra crispy chicken, maybe KFC is the resolution.

the commercial with a black woman with half her chest hanging out is disgusting and very disrespectful to young girls and females in general