Membership cancellation
Good morning, My name is Sakinah Ali and I am currently a member of the Planet Fitness located in Charlotte, NC. As you are aware, we are in a PANDEMIC. Why don't you offer online cancellation? That's horrible customer service given our present situation. I don't want to go into the center, nor should I have to PAY to send a certified letter. Just cancel...
Read full complaintA rowing machine has been out of order for an extended period of time
At the Powerline Road Planet Fitness gym in Pompano Beach Florida there are two rowing machines. One of the machines has been out of order for an extended period of time. Someone else was on the other machine and responded rudely when I asked if I could work in. He was extremely large and as I'm seventy years old I merely moved on. My question, not really a...
Read full complaintBeing harassed by collection lawyer on behalf of planet fitness
I cancelled my membership because of medical reasons. I received acknowledgement of the cancellation from planet fitness. I paid what they required me to pay. Since then I have been receiving emails from a collection lawyer demanding money. I explain the situation to them but they ignore my explanation and continue harassing me. It has been a year and a half now. How do I get them to stop?
Covid notifications / refund / cancellation
My local PF closed in March for COVID. They sent me an email stating that accounts would be frozen until further notice. Unfortunately they forgot the further notice part, and started charging again in June. I am a disabled vet with respiratory issues, so there is no way I would even think about going to a gym now. Yesterday I noticed a 39 dollar fee from...
Read full complaintgm at holiday fl
I am thinking I was sexually and I was sexually harassed and I was discriminated against when I was hunted down by the general manager who went into the locker room and had me open the door while I was naked at the changing area and in front of everybody else he'd rather you told me I had to leave right now he didn't even allow me to get dressed he tried to get me out of there and he and I actually basically had to fight to get myself dressed on top of that I come in tonight this is two nights later and I get kicked out I got kicked out by the front desk girl because I asked for his the general manager for his boss his higher up so when I'm looking at it is basically a lawsuit if this can't get done that I was I haven't been able to no one has told me how to get a hold of the managers boss so I have no recourse so I'm going to go to an attorney because I was sexually harass and the locker room of Holiday Florida Planet Fitness in the phone number that I have for me is [protected] my name is Ted Voigt my email address is protein boy 8001 word at gmail.com
Billing
I was charged over $60 in the last 2 weeks from planet fitness. $21 for my membership, and $39 for the annual fee even though I thought all accounts were frozen. I haven't been to the gym since march, due to the global pandemic. The gym is the last place I would go right now... Especially a gym as dirty and unkept as planet fitness. And now I cant even...
Read full complaintHarassment from a club manager
Greetings I have been a member of the Planet Fitness, 777 Broadway location for many years. On Monday Oct. 26th, I had the misfortune of encountering Andre Young. Mr. Young approached me while I was on the treadmill and short of breath. Mr. Young asked me to pull up my mask, which I did, then he proceeded to lecture, and harass me about wearing my mask. He...
Read full complaint and 1 commentRequest a refund
I signed up with planet fitness in december 2019. On january 2020, I came into planet fitness in utica, ny in person requested cancelation of my membership. The front desk personnel said they will take care of it. Don't worry about a thing. I walked out thinking it was so nice of them. February came. I saw a charge on my bank statement. I visited planet...
Read full complaintI am complaining about annual fee was charge
I am Alla Kantarovich membership#[protected] and my husband Yakov Kantarovich membership#[protected]. We were a members since 2011. Becouse of Covid19 Planet Fitness was close. They reopen in September. On October2, 2020 we came to gym to freeze membershipsBut Planet Fitness still took out of my bank account automaticaly $30.31. If gym was close for 7 month...
Read full complaintBilling for gym services
Just won't stop billing me despite the fact I have tried many times to cancel. Since the Pandemic I have not used this cess pool of a gymnasium, nor will I ever use it again. It is disgusting in this place and I won't set foot in there as I am high risk for the many diseases I am sure they transmit there. I would recommend all other gyms I have seen over this one.
Read full complaintMembership
I called and emailed planet fitness since March or April of this year to cancel membership and did not get a call back. This membership was for my brother and he couldn't attend because the corona virus started then. I am in Daytona Beach Florida, so I have no way of knowing when they would be open. This was a gift and I was paying until the pandemic. They...
Read full complaintRude customer service
On four different occasions i've let staff know that a member has a loud personal music device on inside of the shower stall she was using, and that the loud music was bothering me. I was told that this was against policy but that the manager needed to be the person to deal with the situation. A week ago I filled out this form because staff told me that wa...
Read full complaintMy account was withdrawn several times beginning october 2019 to september 2020. My gym membership was cancelled back in 2016.
I went to Planet Fitness on August 22, 2020 in Pflugerville to find out why they were drafting my account $10.83 and was told by their representative manager that my account was closed and that Planet Fitness system did not show they were drafting my account. The employee contacted the corporate office who told him to tell me to send an email to their email...
Read full complaintEmployee complaint
I am a member at Planet Fitness in Rolla, MO. I have been a member here for quite some time and have always had a great experience with staff being helpful and friendly, this was not the case today. Today I went into the Planet Fitness where I live in Rolla, MO to tan. While another employee was speaking with me and checking me in, your employee Brittany asked if I had a mask, which my response was maybe, because I was unsure if I had one in my purse or it was left in the truck. No one has ever asked me to wear one inside until today, most likely because I only use the tanning beds. Brittany rudely states to me, "You are going to have to start wearing a mask when you come in here." I understand your policy on wearing a mask and I have no problem with it although I do prefer not to wear one if I don't have to due to lung issues I have. What I do have an issue with is the way I was spoken to, mostly the demeanor and tone I was was spoken to with. Brittany spoke to me in a very rude snotty manor. I was under the impression your gyms are supposed to be a very positive environment and your members are to be treated in a positive respectful way. A judgement free zone. Her attitude does not reflect that motto. It all could have been handled in a much different manor, a positive respectful one.
Thank you for your time.
Respectfully,
Keri Ann Headrick
Refund
I filed a request to have $22.01 put back into my account, but after a month I'm waiting. Demi who is my contact at 4700 Jonesboro Rd Union City Planet Fitness has not made this a happy experience. Planet Fitness pulled funds from my account illegally. The fitness rep who walked me through the process of withdrawing my activity made a mistake. Greg Williams [protected]
Read full complaintGym
First of all, you should read this now while you still can. They will most likely find a way to have Yelp take it down. Yelp might take it down on their own, because it involves criminal content. I will try to tone it down from the real story, but this situation has completely utterly destroyed my life, and I am still suffering to this day, 2020, the long...
Read full complaintGym membership
I decided to cancel my gym membership with Planet Fitness because I had an indoor gym built as well as trying to decrease my risk of exposure to Covid-19.
I literally have not used Planet Fitness at all this year (2020) and had just been using my home gym to stay in shape. The primary credit card I had on file with them for my monthly charges was cancelled because I no longer use that bank. I understand it's my part to let the gym know when a credit card on file has been cancelled, but if you try to charge a CC on file that does not go through when you have charged it a few times, common sense would be to just cancel that person's membership.
I had to pay a balance due to cancel my membership when they CAN go back to my records and SEE that I haven't even been in to use their gym. That's theft. And I had to pay for the next MONTH's balance because I am cancelling AFTER the next month's due date. That is complete [censored]. Like I said, I have not been in to use their goddamn equipment at all this year. After I paid what was past due, I SHOULDN'T have had to pay for this month's at ALL since it is already cancelled. This is [censored]ing theft. And due to Covid they should be more understanding why I haven't been coming in so I don't feel like I own them any money, period.
Gym
The staff at planet fitness is useless! The equipment is always broken and they won't help you with anything. They don't rack the weights that are left around. They won't help you adjust the machines or teach you how to use them. They won't address any concerns you have. They let people tie up the 30 minute workout room; even though there are sign...
Read full complaintTrainer is rude and vile
Their trainer named Stanley is highly unprofessional, judgemental and makes the members that sign up for his classes very uncomfortable. He uses vulgar language and speaks negatively about members. He has made myself and a close friend of mine feel small during his classes and has repeatedly embarrassed us in front of other members and staff. He should be fired.
Read full complaintOther
I was charged extra to my account for the end of June, this is ridiculous because we were not notified, I was going to cancel my membership in march but due to covid I couldn't. the fact that you cant cancel over the phone is ridiculous esp during these times. I want the money back that was charged to my account since none of us customers got notified.
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