GoodLife Fitness
Reviews and Complaints

Hi, my name is Paul Collins member 17p5293. I have had a terrible medical experience from March 2024 till December 2024.In that time span my wife on my direction has placed my contract on hold and cancellation, (This action coming from advice from my first hospital Doctor). A second Hospital Doctor reversed that decision about a month later and thought the gym would be a good thing. My problem is that my original contract of $16.99 bi- weekly since April 2010 (classes included) has been Increased to 32.99 plus tax (no classes) under the current contract.
I have talked to someone at head office and Peterborough office (Kelli) and they have the same remark. Once you cancel a contract, you must sign up at the current price. I feel special consideration should be taken because everything was done with health reasons in mind and in hindsight I would have kept my contract on hold.

Below is the letter that I sent to Beacon Hill GoodLife management team over 1 week ago, and there is no response nor any indication that they will investigate.

Major disappointment.

Sent: Saturday, March 16, 2024 9:35 PM

To: Goldstein, Mark

Cc: General Manager, Calgary Beacon Hill ; FDM, Calgary Beacon Hill

Subject: Re: Stolen Boots

To Beacon Hill Goodlife General Manager,

To be exact, I came in to your Goodlife last Saturday 9 Mar 2024, and stayed from 8am to 9:30am. I left my winter boot (similar to attached photo):

- Sketches winter boot, light brown

- the lace are locked together with a spring load clip

- there is also a pair of customer orthopedic sole inlay in the shoe

On the outside shelf inside the front door.

When I am leaving your complex around 9:30am, my boots were not on the shelf or anyone of the boot shelf.

I am hoping you can go over your cctv record of that day/time and maybe identify the member who may have accidentally taken my boot, and request him to return them to me.

Thank you.

Regards,

Member

On Sat, Mar 16, 2024, 6:15 p.m. Goldstein, Mark wrote:

Hi Amanda and Michael,

A member had his boots stolen a couple of weeks ago and he says he spoke to somebody at the front who told him that they would file an incident report for him and that Amanda would check the security cameras. He was told he would be reached out to this past Monday. He has not heard from anyone since and has asked me to reach out and have him CC'd on this email. Please rectify this whenever you can.

Thank you,

Mark

GoodLife Fitness 710 Proudfoot Lane, London, ON, N6H 5G5 [protected]@goodlifefitness.com [protected] goodlifefitness.com Unsubscribe or change subscription preferences (https://subscribe.goodlifefitness.com

Dear GoodLife Fitness Team,

I hope this message finds you well.

I am writing to bring to your attention an ongoing issue that has caused considerable stress and difficulty in meeting a critical request from our HR department. This isn't an isolated incident; previously, I've encountered similar challenges in obtaining necessary information, which unfortunately resulted in being ignored despite repeated attempts to resolve it.

Our company's HR department, which has a requirement to report our usage report, relies on the information I'm attempting to procure.

On November 8th, I initiated my first request for the usage report related to the Good Life report. Despite multiple follow-up emails and calls since then, I've encountered significant obstacles in obtaining this crucial information. Regrettably, despite my efforts, Sherisse Dillabough, the designated contact, has not responded to any of my requests for assistance via email or through the provided contact number ([protected]). Despite calling them, I was consistently put on hold and told to wait, yet no one addressed my queries. Additionally, when I attempted to reach out again to obtain the manager's contact information for resolution, my calls were left unanswered, exacerbating the situation further.

This persistent challenge has not only caused personal stress but has also disrupted our operational processes by delaying the fulfillment of a crucial requirement. I am deeply concerned about the lack of response and its impact on our company's timelines and commitments.

I urgently seek your intervention in resolving this matter comprehensively. Your assistance in facilitating the acquisition of this report or directing me to the appropriate channel for a prompt resolution would be immensely appreciated.

Thank you for your immediate attention to this matter.

Sincerely,

Zahra Sedaghati

Contact Number: [protected]

I hope this message finds you well. I am writing to bring to your attention a concerning incident that occurred at Goodlife Oakville place involving one of your personal trainers, Stephen Santos. While I am not a client of Stephen's, I was made to feel uncomfortable during my recent visits to the gym due to their behavior and which led me to cancel my membership.

As someone who values a comfortable and respectful gym environment, I believe it is essential to share my experience with you. On multiple occasions, I have witnessed Stephen engaging in behavior that not only made me uncomfortable but also disrupted the overall atmosphere of the gym. Specifically, I observed Stephen laughing loudly and making inappropriate comments that were audible to other gym-goers.

This behavior created an uncomfortable and distracting environment for those trying to focus on their workouts. It is crucial for a gym to be a space where all members feel at ease and can pursue their fitness goals without unnecessary disruptions.

I understand that camaraderie and a positive atmosphere are important in any gym, but there is a fine line between creating a welcoming environment and causing discomfort to others. In this case, Stephen's behavior crossed that line, and I felt compelled to bring it to your attention.

I kindly request that you address this matter with Stephen and remind them of the importance of maintaining a respectful and considerate demeanor while on the gym floor. Ensuring that all gym members feel comfortable and able to focus on their workouts is paramount.

I appreciate your attention to this concern and trust that you will take the necessary steps to address the issue promptly. I believe that resolving this matter will contribute to a more pleasant gym experience for all members, whether they are clients of Stephen or not.

Thank you for your time and understanding.

I have been dealing with Goodlife Dernancourt Club for the past 3 weeks in relation to my son's membership cancellation fee. It is near to impossible to get any sort of assistance with Goodlife when it comes to fees. We got constant headaches with multiple incorrect fees charged to his account. After nearly 6 months we had enough and decided to cancel our membership as this had a huge impact on his health. At no point was there any sort of empathy or understanding to his situation and having our cancellation fee waived. You have a contract that has been declared unfair in this situation with a significant lack of service on your part. I am totally disgusted with the way this situation has been handled.

Okay,

I want to go very short on this nightmare!

I signed the personal training contract with a trainer. He is a good person in general and he was helping me before so I trusted him when said,"dont worry about the contract which you are signing", i was stupid enough not to read the contract, which was 20% of the signing amount. I lost 1741.28 for his lie. Nobody involved in this conversation helped me and they got this money. I would say this is an intelligent scam. please guys do not ever have personal training program or contract membership. these guys don't work hard for their money, they just cheat. this is my formal complaint against them

I am from goodlife in australia and have been trying to rebuild my life only to be judged by nose in the air staff and management after having the most attrocious year in my life trying to rebuild having that attitude hit me in the face crushing my confidence goals new beginning even after opening up to these clowns i didnt see empathy i saw disdain you guys should have a head office number here in australia for just such matters i have even been in danger there a bunch of gung ho members tats all over there faces looking for a fight pathetic so much more i could write but i will leave it to you i can and will go further if this has ruined my future goals and new beginning & if nothing is done about the arrogance ignorance fear mongering

I am deeply disappointed by the unprofessional conduct and privacy violation I experienced at GoodLife Fitness Markham Birchmount and Enterprise. The personal trainer, Rita Li, engaged in gossip, shared sensitive information without consent, and made derogatory remarks. This behavior, along with fraudulent bookings, caused significant distress. I have canceled my membership and feel compelled to share my story to protect others. GoodLife Fitness should address these issues promptly.

It is over four weeks the activator switch doesn't working.

The management said they waiting for maintenance guy to be sent from head office.

This is not acceptable from either side. Hunders of members are missing the joy and treatment of hut tub and water massage.

I did complain about thru web and management several times but no effective.

It is shame for a big company to ignore the service which they commit to provide for own members.

I have a corporate membership with Good Life Fitness and had an additional family member on my account whose membership, no longer being required, had been put on hold until I could cancel it in person as Good Life does not provide any means to cancel a membership on it's website.

The employee I spoke to at the gym advised that one more payment would be charged even though I cancelled before the end of the billing cycle, which I was fine with as I just wanted to get it over and done with. No one mentioned that the amount charged would be higher than the regular amount.

On June 13, Good Life attempted to debit my account for $62.70 instead of the regular $58.52, resulting in a $45 NSF fee being charged to my account. I have contacted Good Life directly to request that they reimburse me for the amount of the NSF fee and have been met with very poor service and no attempts to even come up with a resolution.

The account in question is used almost exclusively for the purpose of the gym membership payments, due to gyms being notorious for such practices. I have not missed a payment the entire time that I've had this membership and always ensure that there is just enough money in the account to cover it. If I was notified that the charge this month would be higher, I would have made the necessary accomodation and this could have been avoided. However, Good Life refuses to take responsibility for their error.

Dear Goodlife Fitness Manager,

I hope this email finds you well. I am writing to express my deep dissatisfaction with the consistent poor customer service I have been receiving from two of your employees, Possy and David, at the Goodlife Fitness Waterloo Club. Despite raising my concerns twice in the past, I regret to inform you that their behavior has not improved, and I am compelled to bring this matter to your attention.

My dissatisfaction primarily stems from the manner in which Possy and David handle their interactions with me. Their approach is consistently unwelcoming and inappropriate, leaving me feeling offended and disrespected. Even something as simple as handing me a towel or engaging in communication with me has become an unpleasant experience due to their evident lack of professionalism.

I must emphasize that I thoroughly enjoy coming to the club and have had positive experiences with the rest of your staff and trainers. They have always been amazing, courteous, and accommodating. It is disappointing that despite conveying my concerns to Possy and David on multiple occasions, they have shown little willingness to change their behavior, making it necessary for me to escalate the matter.

The extent of my disappointment and frustration cannot be understated. The services provided by Possy and David are far below the standard I expect from a reputable establishment like Goodlife Fitness. Their conduct is not only unprofessional but also entirely unacceptable. As a paying customer, I believe I deserve to be treated with respect and courtesy by all staff members.

I kindly request that you take this matter seriously and address it promptly. It is essential for your organization to ensure that every member receives the exceptional customer service they deserve. I trust in your commitment to upholding the high standards that Goodlife Fitness represents and to rectify this ongoing issue with Possy and David.

I would appreciate it if you could keep me informed of any actions taken to address this matter. Thank you for your attention to this issue, and I look forward to seeing positive changes in the customer service experience at the Goodlife Fitness Waterloo Club.

Yours sincerely,

Khaled

I remember the ship at Scarbrough Lawerence and kendey road .for two years now.

Lately, I notice that some members are coming up with a stand to put on their phone and video their sports activity every time .

I dont like to be appearing in their video especially since I have to move here and there at the gym according to what is my workout.

I spoke with the agent at the gym I am really upset about their video-taking every time they are around .

He said it is a public place they can do this. What I am saying is they can take a few pictures while they do this but not put a stand and videotape daily we are not in a universal studio to do this.

This thing will tighten my freedom to move at the gym and they are breaching my freedom to picture me or others.

Hope you can solve this incident.

I can be reached at [protected] Toni

Hello

My name is mukul dhami I am a member of good life fitness from last 2 years my home club of Larry uteck Bedford Nova Scotia Canada but sometimes I go to Joseph Howe Halifax Nova Scotia the incident is happened on 25 th may 2023 I got injury in my foot finger so I was unable to wear shoes but I was wearing slippers with socks as it was paining so I can’t wear shoes advise by doctor and the personal trainer in good life Joseph Howe came to me and with rudely behaviour he asked oh you can’t workout in this without asking what happened I understand it’s not a appropriate shoes but there is way how to talk to a client I also own business but this is not the way and this is 4 th time happening with me I was ignoring it from long time he doesn’t know how to talk because when some white people is working out without shoes doing squats I never saw that he said something I want good life to take action against this and I think trainer name is krisbriand

Regards

Mukul dhami

Beware of the Newmarket location, badly run now.

A member of front desk staff is rude to younger prettier girls, which is most girls compared to her. She shouts loudly at them when management aren’t around, embarrassing them, considering their only fault was being young and good looking. The final straw was this particular front desk staff member actually showed a young guy, new to the desk, who were as we told her previously it’s a disgrace how she speaks to girls who she is obviously very jealous of.

Now she’ll be getting much pushier now as the so called management team were actually there for once and said quite loudly “we have no problem with her at all” which of course she heard.

We spoke to the manager and her assistant about the pointing out by this mouthy girl, embarrassing the new very nice young guy too and shouting to girls when they aren’t there. This young man came and apologized to us and shook my husband s hand but get poor guy was innocent of doing anything.

Both the Manager and Asst Manager told us they have absolutely no problem with her at all.

My husband said finally so we won’t be coming to this location again. Will seriously think about it when our membership comes up for renewal.

They were both perfectly fine with this outcome so I guess GoodLife doesn’t need to maintain their members anymore. We have been members for about 12 years approximately. Terrible management seeing as we are the paying customers and they, working there, don’t have any problem at all the this mouthy employee who GoodLife is actually paying to work there.

Pretty pathetic way to manage a business in 2023.

1: frequently hottub out of order for weeks long

2: closure of shower close to pool and hottube for weeks which causes members getting in without shower

3: one light in the steam room not working for weeks

4: men's showers frequently facing lack of soap and dispensers or broken one.

5: massage chairs are old enough and either one or two are out of order or they in such bad condition which hurt our back.

I have been a goodlife member in Brandon Manitoba for 3 years. Over the last year I have started to be harassed by the employees here. They have made remarks to me. Constantly rude to my girlfriend and myself when we walk in. I’ve heard multiple times that they have spread rumours about me. I brought it up to the general manager almost a year ago now and her response was “wow they’re lucky you didn’t tell goodlife corporate because they’d probably be fired for that”

Recently a change has been implemented into the Sherwood Park Mall goodlife. A new personal fitness manager by the name of Warren Noronha has taken over. He has completely changed the once welcoming, inviting environment. He is unprofessional, rude, lacks awareness both socially and physically, pushing his clients into regiments far past their comfort levels. Employees are complaining but change has not been made. Customers are cancelling their memberships for the sole reason of him working there. Action must be taken immediately or serious repercussions will be had. I hope this issue is addressed swiftly.

As I tried to wind down in the recovery room, another member was relaxing within as well. Then, like a thunder storm entering the calm, one of your personal trainers entered not only talking a mile a minute, but dropping the f-bomb repeatedly. Not in a fashion that was directly irate about any subject but rather as an infusion into any possible statement she could heighten by adding it. “I was at the f—-ing club and the f—ing music was so good.” Being an example.

This trainer felt that her client, as well as anyone caught in the audible crossfire, was somehow her personal therapists.

During the next twenty minutes I was privy to personal information I don’t have any place hearing about as well as a barrage of swearing that was, I assume, meant to be a relaxed conversation with it being held in the recovery room. Nothing was relaxed about this conversation. It was vile and offensive. The client spoke a few times of personal issues, whereupon the trainer took the conversation and added her own, unprofessional opinion, which included swearing constantly. I thought to be truthful, I was being recorded for a YouTube reaction video.

Finally another gentleman entered and her conversation continued, only at this point I got educated by the trainer telling her client, and again anyone with the ability to hear, how men are the weaker sex. In fact in her words “they’re p*ssies”. That they’re absolutely pathetic when it comes to pain tolerance and are all a bunch of man babies. This in her extremely expansive knowledge is a proven fact, which she gave great examples based on how men would kill themselves if they had to endure monthly periods as well as other scientifically proven facts. Conversations about anyone self-deleting are in my opinion, totally off the table in a professional setting.

All I wanted was to relax for the hour I had between training sessions, not feel unwelcome and dirty based upon the actions and personal view points of a member of your staff. I do not appreciate foul language in business or disgusting gender biases being spewed openly.

If they had been alone and this was the way they were comfortable speaking, it wouldn’t be my business, however I never signed up for this.

That trainer destroyed my joy, and if she continues down this path, I hope no one else is forced against their will to have to endure her hatred and unprofessional behaviour.