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GoodLife Fitness

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GoodLife Fitness Customer Service Contacts

710 Proudfoot Lane
London, Ontario
Canada - N6H1T2
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
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Use this comments board to leave complaints and reviews about GoodLife Fitness. Discuss the issues you have had with GoodLife Fitness and work with their customer service team to find a resolution.

Complaints & Reviews

Goodlife FitnessHead Office Cancellation

Called to cancel my membership and asked for my activation refund
since the gym never opened for use due to Covid19, but DeAndre piece of work she is would not let me speak with her manager so I could understand why I cannot get a refund on the activation fees, she kept repeating no need to speak to the manager, I was so frustrated she was like a kid repeating over and over again..hopefully someone from management see this and take action or give me a shout back

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    Goodlife FitnessGym Hours and Booking

    How is it remotely logical what COVID policies the Nova Scotia Goodlife Fitness facilities have in place. With 28 active cases in the entire province, they have their clients booking for 1 hour time slots (which, inevitably are only 45 minutes by the time you get through the door and answer the screening questions) and then close for 15 minutes to "clean" and reopen for another hour time slot. I understand the gym is trying to keep us safe however, there is ZERO logic in this. Most of the time at the Sackville Nova Scotia facility, all the members aren't even out of the gym until 5 minutes for the next group to start.

    Furthermore, I keep being told this is a "government regulation". I apologize but it is not. Most other local gyms in the area are either not having booking times rather enforcing distancing, mask wearing and a max capacity. Those other gyms that are introducing booking times they are for at least an hour and a half. Please re evaluate your policies because we are paying for a service we aren't bein provided.

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      Goodlife FitnessGot turned away, the young girl said they were at their max of 34

      I have been a member for years, I have never seen 34 people in the weight area ever. I also know having counted the cars that their would have had to be 2 people in each car. Also at this time a small group of women do virtual classes down stairs. Their is hardly ever anyone at the counter and I believe that the staff was not there to observe people exiting the building. I have paid for the year in advance, as I have every year.

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        Dec 08, 2020

        Goodlife Fitness — Overcharges after cancellation and lack personal training standards

        Despite reaching out to GoodLife's "customer service", GoodLife failed to follow up with my...

        Dec 01, 2020

        Goodlife Fitness — PT and membership

        I've been charged of a biweekly payment of CAD$ 440.92 on November 23 2020. However, it was announced on...

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        Goodlife FitnessGym video classes

        Upon entering the video class, no one was in the room. A video from someone that had left the room was running. I could not get the video to stop so I could do my 8 minute workout I usually do.

        The staff was absolutely useless. They gave me some codes to try that didn't work. We don't know, they said. You'll have to wait until the running 20 minutes workout finishes.

        UNACCEPTABLE! I'm not waiting around 20 minutes of my 1 hour.

        I left the building without finishing my hour workout.

        The staff need to be better trained on the virtual classes. Not just standing around on their phones.

        If there is such a code to interrupt a running video. It should be posted in the room.

        Kent McLain

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          Nov 07, 2020

          Goodlife Fitness — Membership and personal training charges

          Member Number: 273p77231 Member Type: All Club 7 Day Pass Private Binding Period: 05/28/2019 -...

          Oct 08, 2020

          Goodlife Fitness — Personal training

          Back in March, due to financial strain brought on by the pandemic, I found myself unable to continue with...

          Oct 07, 2020

          Goodlife Fitness — Personal training

          I have joined goodlife fitness square one club a month and a half ago and I had a personal trainer now when I...

          Oct 02, 2020

          Goodlife Fitness — Reimbursement of up front payment for boot camp

          I have paid for about 18 boot camp sessions and taken only two session due to current pandamic situation and...

          Oct 02, 2020

          Goodlife Fitness — Membership cancellation due to facility moving

          I held a glf membership for almost two years. The gym was close to my work and was located on my way home so...

          Sep 22, 2020

          Goodlife Fitness — Membership refund during covid-19 period

          I enrolled in Goodlife fitness (Location: 225 Select Ave, #100, Scarborough) just before the COVID-19...

          Scarborough (toronto)
          Sep 08, 2020

          Goodlife Fitness — Refund denied

          I am writing this to inform you that I recently cancelled my goodlife membership as I don't feel...

          Aug 28, 2020

          Goodlife Fitness — Account access, nsf fees, unauthorized bank withdrawal, customer service lime is closed during covid-19, additional 25$ fees added from company error

          You went to my account unauthorized in the midst of covid recovering. No notice given, account isn't funded...

          Goodlife FitnessWasn't cancelled properly

          I signed up under a family plan and only went for 3-4 months. I cancelled with the manager in person & signed papers. 3 years later, I find out that my membership wasn't cancelled and funds were still being taken fro the account. Gym has gone paperless & nothing was kept so There is no proof that I cancelled. Goodlife is not willing to reimburse anything. I called customer experience & he just kept repeating the same script over & over. There's no proof that I cancelled...but there was a signed paper and they don't know where it went so there's nothing they can do. When I asked to speak to someone else, he couldn't/wouldn't give me a name & said I could look on their website.

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            • Si
              SidSpeaks Apr 12, 2020
              This comment was posted by
              a verified customer
              Verified customer

              They only care about ripping you off. Don't fall into their dirty schemes

              2 Votes
            Jan 29, 2020

            Goodlife Fitness — membership fee

            My name is Rashi Suneja i opened the account almost an year ago i tried to cancel my membership so many time...

            Scarborough (toronto)
            Dec 06, 2019

            Goodlife Fitness — fees and cancellation of policy when it should have been on hold

            Greetings, customer complaints department, loyalty department I had experienced trouble paying on my account...

            Nov 05, 2019

            Goodlife Fitness — personal trainer - rosita

            Hello, I want to address a situation that occured yesterday evening. A personal trainer at the Goodlife...

            Oct 30, 2019

            Goodlife Fitness — lockers

            Several lockers were robbed yesterday downstairs including mine. I lost $500 worth of goods and when I went...

            Oct 27, 2019

            GoodLife Fiitness Centre — charge

            I have been a GoodLife member on and off for over20 years. I travel, a lot so I often cancel my membership or...

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