Snap Fitness Customer Service
Snap Fitness, Inc.
2411 Galpin Ct., Suite 110
Chanhassen
Minnesota
United States - 55317
Chanhassen
Minnesota
United States - 55317
Customer Support Phone Numbers
| +1 952 474 5422 | 25 22 |
| +1 877 474 5422 | 14 8 |
Snap Fitness Complaints & Reviews
Snap Fitness / membership
Du
Aug 22, 2019
Snap fitness at Dandenong, he told pay $99 and free for 2 month, so I sign and after 1 week and half later I call in to cancel the membership, cause it not a no contract and I can cancel anytime I want. He told me that I can only cancel 28 days which I ask him to provide the dates which I...
Snap Fitness / machines out of order. no bmi machine available
Ha
Aug 21, 2019
I have dropped mail and following up since last two months for the machines and equipment in snap fitness rajajinagar bangalore but no action has been taken by the management. Also called customer care to look into the matter but again was unheard. Clearliness and management behavior...
Snap Fitness / personal training/safety/business issues
An
Aug 15, 2019
Good morning. I have reached out to one of the snap fitness in hodgenville Kentucky and emailed one of the head trainers names Alyssa Bates. I was informed that she now runs the gym and I was interested in finding out more about personal training as I take my health and fitness very...
Snap Fitness / paid for services and gym closed.
Wm
Aug 08, 2019
I was a member of snap fitness for years, the gym closed suddenly. We were told it was suppose to reopen. That was last April. I never received any other contact from snap fitness. But heard on the news they were not reopening. I had my membership prepaid, I had purchased personal training...
Snap Fitness / harassment
Gu
Aug 06, 2019
Gunjita Gupta 10:44 AM (7 hours ago) to ceo, Info Dear Team, This is to inform you that today I had an extremely difficult experience in snap fitness Whitefield. I am an annual member of the gym and had given my feedback to the general manager Raghav on last week Thursday, post which one...
Snap Fitness / customer service
Mi
Jul 11, 2019
When entering the cardio room to use the scales the club manager spoke in a rude manner to me and asked me to leave the room, There was no sign on the door saying there was a meeting in progress, The tone of voice and lack of manners she used made me feel very unwelcome and uncomfortable I...
Snap Fitness / unauthorized credit card charges
Je
Jul 09, 2019
Hello, my name is [removed] I am coming to you very frustrated as the owner of the Holyoke MA Snap Fitness has been engaging in back to back emails with me saying he was authorized to take an extra month of payment out even though we canceled with 30 days written notice. Myself and...
Snap Fitness / nobody ever answers the phone
Br
Jul 01, 2019
I have tried several times to get in touch with the club I wanted to join. Nobody ever answers the phones and I called corporate no answer either. This place sucks. I messaged them on Facebook and no answer there either. I have called several times and nobody answers or I get a voicemail...
Snap Fitness / tanning beds
Br
Jun 24, 2019
I joined snap fitness to enjoy the use of the equipment and to enjoy the tanning beds. The tanning beds were my family and I work out at are horrible, the bulbs are constantly blown and the other bed is out of order. I'm thinking about stopping my membership along with several other Families that...
Snap Fitness / quality of the gym tarnishing the image of the brand
An
Jun 12, 2019
Hello I am from Bangalore, India. I am writing to you to express my concern on the quality of the gym I workout in. Gym details: Country: India City: Bangalore Branch: Electronic city phase 1 I would like to address each point in detail: Hygiene: A gym resembles closely to a hygienic...
Snap Fitness / snap fitness
Rt
Apr 24, 2019
Cody Sestito, club manager, of the SNAP Fitness on 9 Durant Ave. Bethel, CT 06801 did not allow or offer any resources for my father to activate his Silver Sneakers membership. I explained multiple times during the course of Mr. Sestito's and I interface this am at approximately 9:45am on...
Snap Fitness / constant harassment asking for money after cancellation of my membership
Aw
Feb 07, 2019
I cancelled my membership with Snap Fitness, Taunton, Somerset, UK club at the beginning of December 2018 and they had just taken payment from me for that month. They acknowledged my email and I sent the cancellation form off in the post to them. I thought that would be the end of it but I...
Snap Fitness / told I could get refund on card if I cancel and not getting a response on the 14th day cooling off period
Kr
Jan 31, 2019
Hi I joined the gym in the 7thjan due to my job of being a worker in a children's home I've not had time to go as much as wanted so I emailedto cancel never got a reply so spoke to someone the next day to which I was told I had missed y cooling off period also when I signed up I was told...
Snap Fitness / trinidad snap facility
Bo
Dec 31, 2018
The owner is trying to sell her business and has been offering a promotion for people to sign up. My family and I came in today and se real pieces of equipment are missing. She removed the calf machine. Lat pull down machine, cable row, a flat bench tricep extension and two spin bikes. She...
Snap Fitness 24-7 [email protected] 7512 W. Oklahoma Ave. West Allis, WI. 53219 / the equipment is breaking down.
Ar
Dec 05, 2018
The equipment is falling apart and breaking down and not being repaired. One elliptical machine has been broken down for 3 months and another one for 4 months. One of the bicycle machines has been broken for 3 months. The tanning booths door has been broken for 3 months. The drinking water...
Snap Fitness / taking money without concent
Ro
Nov 07, 2018
Cancelled my membership and had to pay an additional month, was billed again the next month and was told this was standard. I refused to pay both fees and have all correspondence in writing with the gym showing they lied but they have sent it onto collections. ACA want to do a story on...
Snap Fitness / shortfall in pay
Gi
Oct 17, 2018
I taught boxing and Metafit classes in the Aberdeen branch of Snap Fitness. I always submitted a monthly invoice and always received payment by the end of the month. In the final month I worked there, there seemed to be a lot of disruption to classes ending in all the external instructor...
Snap Fitness / subscription and cancellation
To
Oct 15, 2018
Recently I had a bank statement that said snapfitness had taken £94 out of my account without my permission. I have spoken to the local gym I had been going to and they confirmed with me that I was in a 30 day rolling comitment with I had no idea I was in, but I wasn't informed that I had to...
Snap Fitness / cancelled membership months ago still charged us
Ju
Oct 09, 2018
We cancelled months ago. Snap Fitness in New Bern NC CONTINUED TO withdrawl on our bankcard. Left message for manager- called us back 2 weeks later. He said there was a note on our account months ago to cancel but never happenned! Offered us 1 month back! What??? There has been new...
Snap Fitness / staff member
Sn
Sep 24, 2018
I was doing dead lifts and the staff member asked me not to let the weights down so hard I told her ok and proceeded to work out quietly . When I was done I went to ask her what was going on because we've built a friendly relationship I thought she might be having a bad day . Then I asked...
Snap Fitness / member of staff & cancellation
Je
Sep 17, 2018
I would like someone to contact me in a Authoritative position. I signed my husband up to the St Neots branch of Snap Fitness with Drew. This was on 31st July 18, my husband decided to cancel on 10th August 18 as the gym didn't suit his workout regime. When speaking to Drew in regards to...
Snap Fitness / member of staff
Mh
Sep 05, 2018
The office is St. Neots England. Staff member Drew Davis. Who was recently appointed. Due to illness I had to suspend my account. I informed the previous manager Vikki Morgan of this by email (i have the email) I am a Mexcican resident from the UK. I have subsequently been threatened by...
Snap Fitness Trowbridge / money
Ni
Sep 05, 2018
Hi, I am writing to make a complaint about Trowbridge Snap Fitness, I spoke to someone from there a few months ago and said I wanted to freeze my account the person said that's absolutely fine they would put my account on hold for as long as I need and to call back up when I wanted to...
Snap Fitness / cancellation / unauthorized credit card charges
Kw
Sep 04, 2018
Our account was established on 05/12/2017 with my name as the primary member, K. Wright. This was a family plan for $79.95/mos. I canceled the family membership by submitting the required paperwork in person on September 5th, 2017. This was the last time I entered the building, which i...
Snap Fitness / collections
Je
Aug 28, 2018
To whom it may concern: I am writing toy guys regarding an incident that happened about 2 years ago. My card had gotten stolen and as result I had to cancelled it. You charged me 2 months until I cancelled my membership. I wasn't aware you were charing me 2 months, until collections called me...
Snap Fitness / cancelled membership
Th
Aug 16, 2018
Hi there, I have a major issue. I have been getting my bank account charged monthly for the Snap Fitness membership for well over a year now. I first signed up for my membership back in March 2017. I worked out for not even 2 months and I had hurt my foot badly that my doctor told me I...
Snap Fitness / overcharged
L8
Jul 10, 2018
I called and left a message to cancel my membership since no one seems to answer the phone. I went to check over a month later to make sure it was cancelled and it wasn't. I called again, left a message then emailed. The email I received told me I had to wait 30 days to cancel my...
Snap Fitness / bel road sanjay nagar
Ma
Apr 27, 2018
In 2017 I joined gym took annual package service and due health condition I attended only two months of gym after words coz health condition dr recommend not to go for gym... And so I informed same n mailed but know telling didn't informed n all. Not refunded my amount to, so kindly plz...
Snap Fitness / complaint against the payment deducted even after cancellation of membership:
Ka
Apr 19, 2018
My membership card number is 5648227 [protected] - 5. On 11/04/2017, I paid the full and final amount at Takanini center NZ and signed the document to cancel the membership because I shifted to Auckland CBD. Today I opened my account and saw you had charged almost 35 NZD (19.44 + 8.04 ...
Snap Fitness / customer service
Ts
Mar 08, 2018
This month to month no contract is a lie. I went in to cancel my membership he is charging me for this month and doing the 30 day notice but they also plan on charging me for next month because it falls 8 days after the billing period this is a 30 day notice not a 60 day notice. He asked...
Snap Fitness / gym membership refund
Ga
Feb 08, 2018
hello, Myself Gaurav Bhandari, I joined the snap fitness Saket in August 2017, I purchased yearly membership plan. In October the gym is shut down. I don't know the reason. There is no response to my any mail by your franchise. I am attaching my bill to verify that I am a genuine member. And...
Snap Fitness / unauthorized eft transaction
Sa
Dec 05, 2017
I am not sure what is going on at the Sylacauga, Al location. Word of mouth is mishandling of money. I was a month to month member. In September 2017 I stopped the membership fee from coming out of my bank account each month. I paid Oct 2017 $19.95 cash. On December 4, 2017 a EFT showed...
Snap Fitness / snap fitness egypt
Mo
Dec 01, 2017
People, please don't go to Snap Fitness in Cairo, Egypt! The worst gym I have seen in my life. First of all - cameras, cameras everywhere! A camera in the elevator, three cameras inside the locker room. Ok, the people in Egypt never get naked when they are changing, but still - the idea i...
Snap Fitness / canceling membership
Ce
Nov 15, 2017
I filled out the form to cancel my gym member ship for the snap fitness located in Brawley CA 92227 during the month of July 2017 due to the fact that i was relocating to Washington State. MY membership has yet to be canceled and it is november 2017 i have contacted the branch several...
Snap Fitness / membership
Li
Nov 01, 2017
I am not very happy that you are taking money out if bank at all wen I I have cancelled my membership I am taking this further and I want that money replaced into my bank today which you have took that money and d that was for my children your a wrong company to do this at this time I am going to the citizen and ombudsman and this good enough at all
Snap Fitness / snap fitness centre
Ni
Oct 25, 2017
Hi Team, My name is Niranth and I have joined Snap Fitness on July 2017. As this is the first time I joined for 4 months to know more about Snap Fitness & I had paid around Rs.6000/- But unfortunately, I Met with an accident in the end of August 2017 I was hospitalized and couldn't go...
Snap Fitness / membership cancellation
Le
Oct 16, 2017
I Want to complain on this branch of snap fitness in burlington Wisconsin, We used to be a member of snap fitness about 3 years ago, then we quit then I enrol again on Sept. 28 2017, but due to misunderstanding and overcharged of the staff i cancelled it after 2 day to enroll in different...
Snap Fitness / staff member
Pu
Oct 12, 2017
A staff member is extremely rude. I politely informed him that this was the second time he is giving me attitude. And that if it happens again I would have to take action. The whole time I was telling him this he has a condescending smirk on his face and finally said, "do whatever you...
Snap Fitness / refusal to issue receipt for amount paid for annual membership and extremely bad customer handling
Kr
Oct 10, 2017
I am a surgeon who took up a annual membership plan for which I was forced to buy, even 1 month post payment of my membership amount my receipt yet to be issued and they say software glitches N they have not issued a hand written receipt and not only this they just let a new member into...
Snap Fitness / customer service and discrimination
Ro
Sep 05, 2017
Good evening my name is Rohit and I am the member of snap fitness canningvale wa Australia .I am writing this mail to give you attention for this Branch .lot of my friends with me planing to quit this gym because of discrimination and bad behaviour of staff with our Indian community we are...