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Retro Fitness Customer Service Contacts

182 Route 537
Colts Neck, New Jersey
United States - 07722

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Retro Fitness Complaints & Reviews

Jan 12, 2021

Retro Fitness — My name is Juan Carlos bustillo. I'm complaining about not been help right.

The monday 01/4/2021.. I work out in the facility at 1:30 pm and start to running, at 2pm I take off my...

Dec 07, 2020

Retro Fitness — Personal training while gym was closed

Good Morning, I hope this email is responded to in a timely manner and with the urgency it requires . In...

Oct 20, 2020

Retro Fitness — Billing and customer service

I have been charge three time, after I spoke to the manager Dani about not renewing my membership. Yet he...

Retro Fitness cancelation of my account

My friend worked at retro in Paramus in 2018 and I asked her if she could get me a discount on my membership. She was able to get me a couple of months free which I was grateful for. Unfortunately I didn't use the membership as much as I would of thought. Anyways I froze my membership in June of 2019. Before I went away for college. Yet I just received a bill for a lot of money even though I have not been using my account. The people on ABC I have talked to Angel and Maria keep sending me back and forth and haven't explained even what the charge is. All I want is to fully cancel my membership and get my money back but these employees are making it impossible.

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    Oct 20, 2019

    Retro Fitness — front desk

    10/20/2019. One of the front desk guys, Richardo, lied about not being able to make a protein shake. When I...

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    Retro Fitness retro fitness fraud contract

    HI, I had a Health Club membership with Retro Fitness of Hoboken, NJ. I had moved out of the area, and also mailed the manager (Melissa Carroll's) my new leasing contract so that they can terminate my membership and personal training contract. Recently, several months after (Sep 27, 2019) I am getting a call from ABC finance stating I own 1800$ and my contract is still not terminated.
    Even after emailing and sending the gym a certified mail of my new lease (for Oklahoma City), no action was taken by them. No phone call, no response to my emails.

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      Sep 09, 2019

      Retro Fitness — cancellation policy drawn out and not fair to consumer.

      List of Issue! * You can not cancel your Retro gym membership online or on the phone, but yet you can join...

      Sep 09, 2019

      Retro Fitness — took a cash payment from me on friday 9/6/19 and closed forever on 9/8/19

      I made a cash payment for a 3 month membership that I gave t my 17 year old niece on Friday 9/6/19 because...

      Aug 01, 2019

      Retro Fitness — I complain about rude and unprofessional behavior

      I called Retro Fitness regarding an overcharging to this location and the representative who's name wa...

      Jul 23, 2019

      Retro Fitness — cancellation

      I followed their cancellation policy, I sent them a registered letter cancelling my membership. They...

      Jun 13, 2019

      Retro Fitness — cleanliness of facility

      Retro Fitness Corporate, I am writing this letter to notify you about the deplorable conditions at one of...

      Retro Fitness cancelling my membership

      I am trying to cancel my membership and retro fitness wants me to pay 75% of the remaining months. I cannot believe a gym would abuse their authority to take advantage of its customers. I will reach to the media to report this matter. I already emailed the human resources in my hospital because I do not to see anyone else waste their money with this gym.

      Flor Garcia

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        Retro Fitness gym free trial

        My name is P. Yesterday i went to the new retro fitness on spring blvd. I am new to the area and wanted to try the one day free pass to see which gym i would love to join. I filled out the waiver online for the free one day member ship, as soon as i walked in the gym i showed the staff they said they couldnt honor it. I had to pay 10 dollars for one free guest pass... even after i showed her that online there is a free guess pass for this location as well as the others, she firat told me that the pass wouldnt go through online.. when i showed her she said sorry she cant honor the pass. This was a big inconvenience for me and a waste of time. I also felt that was very unprofessional due to the fact this was on the retro fitness site. Its hard to believe that this is policy for a free guest past. Im starting to believe this was a discrimination act. I do not belive this is /was fair at all.

        Please explain this situation at your earliest so i can. Better understand what the issur was...



        gym free trial

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          Retro Fitness personal training sessions

          Re: Personal Training Session

          I am writing to your company about a problem with my personal training sessions that I've paid for over a year ago, that I'm not able to use now unless I pay for a yearly personal training session again.

          On March 31, 2018 I spoke with your District Manager Kelian and Personal Trainer Jessica at your Park Slope location about the contract of personal training sessions that I did not authorize. I was charged for 8 sessions already without given consent for a yearly contract. When I spoke with Kelian, we agreed the personal training contract would be cancelled and I would be able to use my paid personal training sessions (total of 10, two additional for free) when I'm ready to use them.

          On April 18, 2019 I had an assessment with a personal trainer to use my personal training sessions. After our assessment, I was informed that I would have to pay for a year of personal training sessions in order to use my 10 already paid sessions. The personal trainer stated Kelian informed her I'm not able to use it unless I pay for a year of personal training sessions.

          The agreement Kelian and I made at our meeting was to use my 10 paid sessions to my discretion without additionally charges. Now our agreement is not being met. I like your gym and I like the convenient location of the gym to me. All I am asking for is your company to honor our agreement of me using my 10 paid personal training classes without having to sign up for a year of personal training sessions. I hope your company doesn't take the client's money without proving a service.

          If you would like to hear the conversation of our meeting held on March 31, 2018, I would happy to send it you.

          Thank you for taking the time to read my letter.


          Tangela Johnson

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            Retro Fitness — keep charging me after cancellation. thieves!

            I cancelled my membership on a third day I signed a contract (May 29h 2018). Just came to the gym on Y avenue...

            Retro Fitness/ABC Financial — gym cancellation

            My daughter is attempting to cancel a membership and is being told it is non-cancellable. She joined a gym...

            Retro Fitness — membership cancellation issue

            It takes 5 minutes to sign up but impossible to cancel. Called ABC financial to cancel said I need a...

            Retro Fitness — personal training

            I thought I had signed up for a 6 month personal trainer membership but after a few weeks I noticed I had...

            Retro Fitness — how to get out of a 2 year contract

            Hi i am complaining and asking help from you people to know how to get out of a 2 year contract with thi...

            Retro Fitness — retro fitness

            Retro fitness (billed through abc financial) has a horrible cancellation policy. You cannot do it over the...

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