Menu
Pizza Hut Customer Service Phone, Email, Contacts

Pizza Hut
reviews & complaints

www.pizzahut.com
www.pizzahut.com

Learn how the rating is calculated

1.3 2935 Reviews

Pizza Hut Complaints Summary

216 Resolved
2718 Unresolved
Our verdict: If considering services from Pizza Hut with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Pizza Hut has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Pizza Hut. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Pizza Hut reviews & complaints 2935

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Pizza Hut reviews & complaints

ComplaintsBoard
I
8:06 am EDT

Pizza Hut delivery time is unacceptable

My constant complaint and I can see that I am not the only one that your delivery system takes promises 70 minutes to deliver, which is totally ridiculous, but delivers more than 2 hours and fifteen minutes. No other company does that. I asked the customer service gentleman who answered my complaint why, he in return told me because the branch that serves me is on high demand. Not only that, the food comes cold, burnt and its done with zero quality. Your company used to be a renowned company, now I am not so sure.

I see the following solutions:

1. Hire more delivery personnel.
2. Open new branches.

Obviously you have too much customer base, that you seem not to care anymore.

Thank You

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
M
9:24 pm EDT

Pizza Hut service and lack of respect

I went in Pizza Hut at 6:55pm and ordered two medium pizzas to go, along with order of garlic knots and Sierra Mist two litter bottle to go. I ordered a salad while I waited. After half an hour, I asked how my to go order was coming. I was the only one in restaurant but a lot of phones were ringing for deliveries. After 8:05pm, I went up to the counter to check on the order. It was then the manager asked who order was sitting there. She said his, pointing to me. When I checked it was not hot or even really warm. It apparently had been sitting there for quite some time. The girl was new and having a hard time on the registers and even my order was messed up. I told her to keep everything and I was leaving. She said she did not blame me.
This is only the second time in six months I have visited this Pizza Hut and the last time was also a disaster. I have now given up on Pizza Hut and could give the manager a strong course on how to teach new employees and even if busy, make sure customers in restaurant are satisfied with their food and service. This manager would never and should never be in charge of a business like Pizza Hut that caters to ensuring the "customer, all the customers come first"
Mike Oertel
oertel22 @aol.com

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
E
7:13 pm EDT

Pizza Hut everything!

I placed an order online to be delivered. An hour and a half later, I still had no pizza. I called, they put me on hold and never pick back up. So I drove up there. I walk in and everyone is just sitting around. I proceed to tell them my issue. They finally bring my food out. I also had paid online with my debit card for the delivery fee and the drivers tip money. I get home with the food and it's not even cooked all the way and it's cold! This is just plain uncalled for! Very very disappointed.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
D
6:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut missing food.

The last time I went pizza hut I had ordered a p'zone, two orders of wings, some garlic knots, and a pasta. They actually almost forgot 2 items but I had remembered the wings before I left the store. I didn't remember the pasta because as you can see I had a lot of stuff. I told one of the employees that and mentioned that I had just remembered it because i looked back at my order online. They just insisted that I should've called the next they and didn't bother to do anything about it after I said this my first time noticing that I didn't get it. I'm never going there again

Read full review of Pizza Hut
View 0 more photos
Hide full review
ComplaintsBoard
E
3:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut pizza crust type

Ordered my usual hand tossed pizza but did not receive hand tossed. It is thin and crispy. They had me take a picture and still demanded it is hand tossed. I have ordered this 2 times so far and never has it appeared or felt so thin. I am unsatisfied with the conclusion of this issue and the taste and quality of this pizza. Please fix the issue not to mention the wings were a bit undercooked as well but that was fixable the pizza I did not enjoy! [protected] about 12-1pm

Read full review of Pizza Hut
View 0 more photos
Hide full review
ComplaintsBoard
S
9:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut pizza (quality and quantity) & trash talking servants!

I went to Pizza Hut yesterday (Islamabad I-8 Markaz branch). The quality and quantity of pizza according to price is third class and when I called one of the representatives to tell him the situation he trash talk with me and my friends. The standard of Pizza Hut is just destroyed by the customer service they have to give! Unfortunately, customer service of respective branch and quality is third class. If I ask him a question about food he has no right to trash with me. I am not servant to him instead he is. They are just destroying Pizza Hut brand name because if a person comes to Pakistan then they will thought how poor this service is!

I shall be very thankful to you for instant reply!

[protected]@nu.edu.pk
Sharjeel Hussain

Read full review of Pizza Hut
View 0 more photos
Hide full review
ComplaintsBoard
B
9:59 pm EDT

Pizza Hut pan pizza

Hello,
This will be the second time I ordered a pan pizza.
And have gotten thin
Please you need to retrain your employees how a pan pizza should look, and taste
It was bad really. We are with at&t fiber optics we are doing work here in ulysses kansas we have been here 3 weeks and we stay at hotel for week and head home on weekends. And we will be here until finish a contract 2 months.
As you should know that there's not much here on this town as restaurants.
Please reply back thank you
[protected]@gmail.com

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
W
10:45 pm EDT

Pizza Hut pan pizza

I grew up with Pizza Hut as a kid and I loved the original pan pizza. It was king to me when it came to pizza. Although with this new formula pizza hut rolled out in May 2019 I feel to me it's horrible and isn't the same as the original pan pizza. The dough taste undone and I think it was a mistake for Pizza Hut changing things. I don't even look forward to eating pizza there no more.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
M
1:41 am EDT

Pizza Hut Pizza

Dear Concern,

Yesterday I placed an order to have a Pizzas deal of Rs. 1, 680/- (one large, one medium and one small). The same has been delivered timely.

Two of the pizzas (large & medium) were consumed by serving it to guests whereas the small pizza remained with us for today's use.

As soon as I plucked one piece to eat, I observed that it is half-cooked / half-baked which can be clearly seen in attached pictures. If I couldn't see and eat (this raw dough like ‘Katcha Atta'), this may be harmful & injurious for my health. I am afraid that the rest of the pizzas were also had same quality / standard which we served to guests. They also may have noted but did not complaint due to courtesy.

It's a serious issue which I am highlighting, the small pizza is with me for (as) witness.

Please advise, what to do?

Mujeeb ur Rehman
House No. 162, Street No. 3,
Nargis Block, Bahria Town,
Lahore. Pakistan
Ph. No. [protected]

Read full review of Pizza Hut
View 0 more photos
Hide full review
ComplaintsBoard
B
12:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut my order wasn't complete plus the driver was giving more money than the delivery of item be delivered

I placed an order for a large pizza with a hershey cookie. Driver only delivered the pizza. Told them i'm at the hospital doors closed at 9:pm. So he cannot bring bk the rest of my order. By the way I paid $30.00 to the driver for half of an order. I called the pizza hut store multiple times to get something done about this they kept on transferring me to a manager that. Never picked up the phone. I called bk at least 3 times. I want something done about this they got my money with half an order. No solution

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
A
11:58 pm EDT

Pizza Hut My dry little pizza

I ordered a personal Pan Pizza $4.19 on Sat. Aug 31 2019 @ 9:30 Pm. when i Got it in a hurry to get to wrok at night. I didn't have time to check what was done to my pizza, But when i got to work the pizza was dried out and stuck to the card board paper it came in. Also it was very small and the topping were missing . I ordered pepperoni, Italian sausage and onions, and i got just a sprinkle of each. Not to mention how dissapointing it was. I quess i'll have to go to dominos pizza because i can't get my money back . My ticket # is 0102 and order # is 031355. I appreciate your help Aaron Coston [protected] Address 1465 Knowlton Street apt. 310, Cincinnati, Ohio 45223. Thank You

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
M
8:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut service

ذهبت إلى فرع التحرير الساعة الواحدة وعند الصعود للدور العلوى تم ابلاغى عن طريق احد العاملين ان الدور العلوى المطعم مغلق وقال انه لا يوجد اصطاف للخدمة بالأعلى وعند حضور المدير ومع وجود أكثر من طاولة فارغة إلا أنه لم يتم التعاون لضم طاولتين وقال ان هذا ممنوع عاوزين تقعدوا كدة ماشى مش عاوزين براحتكم وسابنى ومشى وكمان بكلمه بيعلى صوته ومش راضى ولا يقول اسمه ولا اى رقم او مكان للشكاوى وسبت الفرع ومشيت فعلا اسواء مكان شفته فى حياتى وكمان صورت ثلاجة السالاد عليها منديل وطاولة عليها منديل فى الدور العلوى وثلاجة السالاد باين جدا ان هى لسة مطفية

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
H
5:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut manager chris

I placed an order for delivery after an hour I called the store, was placed on hold for 15 minutes, called back on hold 20 min (now going on almost 2 hrs for my order) and spoke to a girl who said my delivery was on its way. The tracker online also stated this. I got a call back 5 min. later from Chris telling me he had cancelled my order due to no Apt # listed. I told him how long I've been on hold on the phone and he stated he was busy and called me 2x. I had no missed calls. I asked him to look online because I was looking at my order and my pizza hut account was showing me an apt # listed. He started yelling at me calling me a liar, that he was looking as we speak. I'd love to attach the screenshot s of my account and call history! I asked for manager he said he was general manager and would not give me a number or contact of anyone higher. When I asked his name he argued asking why that was needed he's too busy. He finally said I'm Chris. As a manager at an 80 million dollar store, I would never disrespect, call my customers liars not lie about a opportunity that could've been easily resolved. I would appreciate a call, email or follow up due to how this 'manager' has treated me.
Thank you,
Jessica ODonnell
[protected]
[protected]@gmail.com

Read full review of Pizza Hut
View 0 more photos
Hide full review
ComplaintsBoard
W
10:54 pm EDT

Pizza Hut the pizza and bread sticks that I got from pizza hut, which looks and taste like days old.

I order 3 medium 1 pepperoni 2 cheese pizza, 2 order of bread sticks and 2 bone less wings. I always get it fresh and good, which my family liked it a lot, but today was a different story and very disappointed. I went there to picked it up and got my orders and I went home when me and my families trying to eat it, the pizza taste like it has been sitting there all day or more and the bread sticks are harder than a rock.Some of us has some stomach ache right after we tried out some and thrown away to garbage everything and I'm very disappointed and frustrated with this and y'all need to contact this location talk to the manager, but I tried nobody answers my call. I'm really really mad and frustrated with the order that I got and I'm still pissed off. I'll never eat pizza hut ever again and I'll tell my friends and family no to get anything from pizza hut.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
D
2:06 pm EDT

Pizza Hut quality of product

I ordered a cheese pizza with extra cheese on line. The order came, but the extra cheese was not included on my pizza. The pizza was very thin and did not have much cheese on it. The order came on time and did include the side that was ordered. I am not looking to get any money regarding my complaint, but would like to get the pizza that I ordered.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
A
4:17 pm EDT

Pizza Hut order never arrived

Last nite i placed an order online at the local lamesa texas pizza hut and after waiting an hour i called back to pizza hut n they answered me heard my problem and then hang up on me i called back several times n never got anyone on the line again ...well long story short i never recieved my order. We did not leave newhere and were home all evening and night so there was no way we missed them...they jusy did not come and when i called this morning to complaon they state i need to call the night manager but wont tell me who to speak to they just simply hang up on me again ... lamesa texas pizza hut is horrible this is not the first time ive had this problem and i will not be goin back to pizza hut again

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
S
8:57 pm EDT

Pizza Hut deal with t-mobile

On 8/23/2019 I tried to purchase the offer you have with T-Mobile coupon CY7BB5KK5QH5 which includes for $7.99 (plus tax) a 2 topping large pizza and 8 bone-out wings but all of the locations on your website stated that it was not available in any of the Las Vegas, NV stores. Why advertise and item with another major company and not honor your word. All I can say is that I, my family and my company have lost all interest in purchasing any food from your company now and in the future since you are not an honorable company and try to advertise under false pretenses. I expect you to honor this and also make amends to all the customers who believed the deal you had with T-Mobile. I expect an apology to me, my family and all T-Mobile customers. My email is [protected]@yahoo.com. Very unhappy with your company.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
J
7:56 pm EDT

Pizza Hut boneless wings

Nothing but fried breading! 3 of them actually had small pieces of chicken in them! Slathered in a nasty bbq sauce. Our dog wouldn't eat them! Worst excuse for chicken wings I've ever seen! And I paid 6.99 for that pile of breading! No more pizza hut! I did order a medium pizza for 6.99, and was charged for the 3 toppings I wanted. Another 4.50 there. Was not told they had lg. 3 topping for 7.99 if carrying out!

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
A
5:48 am EDT

Pizza Hut rude staff members

Today i was waiting for my pizza and I saw a girl standing around the ride of the counter waiting to be given further instruct as to what she had to do (it was pretty empty and it looked as if there were other men standing around not doing anything) and two men (assuming her managers) came up to her and started walking at her infront of me and a couple other customers who were waiting for their food. even if this girl had lent been doing what she was told she shouldn't have to be humiliated infront of strangers like she was. one of the men yelling at her was wearing a black headrap and the other had short hair, not too tall, and had a sculpted beard. i'd like to see change within the work industry as putting young girls down (she was the only white employee and looked to be 17 or 18) is unacceptable and makes customers feel uncomfortable.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
D
10:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut pizza

I just received a pizza that was burned, hard as cardboard, and not even a little bit warm. Like it was made hours before. I never complain like this even when I don't enjoy something as much, but this was so bad we couldn't even eat it, and it's so late now my children had to go to sleep. My family gets Pizza Hut a lot and has never had this problem, however I don't feel like I should I pay $40 for a order when it was that terrible. Or at least get credit for next time. I tried calling Pizza Hut I didn't get an answer..

Read full review of Pizza Hut
View 0 more photos
Hide full review

Pizza Hut In-depth Review

Overall Rating: I would give Pizza Hut a solid 4 out of 5 stars.

Website Design and User Experience: Pizza Hut's website is clean, modern, and easy to navigate. The user experience is smooth and intuitive, making it simple to find what you're looking for.

Menu Variety and Options: Pizza Hut offers a wide variety of options on their menu, from classic pizzas to specialty creations. They also have a good selection of sides, desserts, and drinks to complement your meal.

Food Quality and Taste: The food at Pizza Hut is consistently delicious. The pizzas are always fresh and flavorful, with a good balance of toppings and a tasty crust. The other menu items are also of high quality and taste great.

Delivery and Service Efficiency: Pizza Hut's delivery service is efficient and reliable. The food always arrives hot and on time, and the delivery drivers are friendly and professional.

Pricing and Value for Money: While Pizza Hut is not the cheapest option, their prices are reasonable considering the quality and portion sizes. The value for money is good, especially when taking advantage of their deals and promotions.

Customer Service and Support: Pizza Hut has excellent customer service and support. Their staff is friendly and helpful, and they always strive to resolve any issues or concerns in a timely manner.

Online Ordering Process: Ordering online from Pizza Hut is quick and easy. The website's ordering system is user-friendly, allowing you to customize your order and choose your preferred delivery or pickup time.

Special Offers and Promotions: Pizza Hut frequently offers special deals and promotions, making it even more affordable to enjoy their delicious food. They have a variety of options, including meal bundles and discounts on specific menu items.

Accessibility and Locations: Pizza Hut has a wide network of locations, making it easily accessible to customers across the country. They have both dine-in and delivery options, ensuring that everyone can enjoy their food.

Health and Safety Measures: Pizza Hut takes health and safety seriously. They follow strict hygiene protocols and have implemented measures to ensure the safety of their customers and staff, especially during the current pandemic.

Environmental Sustainability Initiatives: Pizza Hut is committed to environmental sustainability. They have implemented initiatives to reduce waste, conserve energy, and promote recycling. They also use eco-friendly packaging whenever possible.

Social Responsibility and Community Involvement: Pizza Hut actively participates in community initiatives and supports various charitable organizations. They regularly contribute to local causes and strive to make a positive impact on the communities they serve.

Customer Reviews and Feedback: Pizza Hut values customer feedback and reviews. They actively listen to their customers and use their feedback to improve their products and services. They also encourage customers to leave reviews and provide feedback on their website and social media platforms.

Mobile App Experience: Pizza Hut's mobile app is user-friendly and convenient. It allows you to easily place orders, track deliveries, and access exclusive deals and promotions. The app is available for both iOS and Android devices.

Loyalty Program: Pizza Hut offers a loyalty program called Hut Rewards. By joining, customers can earn points for every dollar spent, which can be redeemed for free food and other rewards. It's a great way to save money and earn perks.

Payment Options: Pizza Hut accepts a variety of payment options, including credit/debit cards, cash, and online payment platforms. This makes it convenient for customers to pay for their orders in their preferred method.

Corporate Information and Background: Pizza Hut is a well-established pizza chain that has been serving customers for decades. They are part of the Yum! Brands family, which also includes other popular fast-food chains.

Contact Information and Support Channels: Pizza Hut provides multiple support channels for customers to reach out, including a customer service hotline, email, and social media platforms. They are responsive and attentive to customer inquiries and concerns.

Conclusion and Recommendation: Overall, Pizza Hut is a reliable and delicious option for pizza lovers. With their wide menu variety, great taste, and excellent customer service, they consistently deliver a satisfying dining experience. I highly recommend giving them a try for your next pizza craving.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Pizza Hut customer service

Phone numbers

800 028 7034 8800 100 1958 More phone numbers

Website

www.pizzahut.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Pizza Hut?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pizza Hut Customer Service. Initial Pizza Hut complaints should be directed to their team directly. You can find contact details for Pizza Hut above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Pizza Hut. Discuss the issues you have had with Pizza Hut and work with their customer service team to find a resolution.