Pizza Hut
reviews and complaints

I have been a shift manager for a little less then 4 months. When customers call in and complain pizza hut goes into full force to get the complaint resolved. Yet My problem is I have just been terminated due to a customer complaint. They tell me it was a family having a Birthday party. They sent in 3 complaints saying I was cussing and Screaming at my employee's. I remember the people who sent the complaint. They at no time spoke to me because they spoke Spanish and they seemed happy as they left. What I found out is a Employee within the company went home and made the complaints about me. Because some One inside did not like me my life has been turned upside down. Upon pizza hut trying to contact the email address they got a no email exist response. I was still terminated though because they have to take the complaints seriously. Even though it was a fake complaint. Pizza Hut aka NPC International treats their employee's like dog's and worry only about hitting the numbers. So many of my co- workers wrote letters of support and customers as well yet they refused to even look at the positive side of the whole incident. I never did what the false customer stated and so many backed me because I am well Liked and It was the truth. but somehow I became a liability to their Corp office and I am outta a job.

11/20/09 at 7 PM I called our local Pizza Hut to order the $5.99, Med, two toppnig pizza constantly advertised on TV. They tell us how concerned they are about us and that they are cutting prices because they are so conscientious. The counter to this is, "Sorry, we aren't participating". To me this sounds like classic "Bait and Switch".
I raised such a fuss they decided to honor the ad. When the pizza arrived, I found they had added an additional $2.00 "Delivery Fee".
Pizza Hut, either require all your stores to participate or don't advertise something you cant deliver.
I will put this on paper and forward it to the Montana Attorney Generals Office and the Better Business Bureau.

I have ordered veggie pizza at 2:08 pm on 11/15/2009 and it was suppose to be delivered at 2:38 pm. I called the restaurant at 3:10 pm for the pizza and lady was rude and didn't respond properly. Pizza arrived at 3:35 pm at home and no much veggie topping (hard to find the toppings) and was cold. I was disappointed. Their delivery charges (2.50$) are also pretty high than the tampa pizza hut restaurants (delivery charge: 1.50$). Pizza was like eating bread with some sauce. I was great fan of pizza hut. It's no more the same pizza hut. This is not the first time it has happened to me. But I was not the kind of person who complains in first incident itself. Pizza price has become expensive with poor quality and service

Thanks,
Raj

I called Pizza Hut tonight to order the special they advertise on TV as Any Pizza, Any crust, any size, any topping just $10.00.

When I was placing my order I asked for stuffed crust which I was told it was $1.00 more. Then I was told I was only allowed to have 3 toppings on the pizza and if I wanted more they would cost $1.99 more per each topping. And they only had medium pizzas. Some deal! I know where I won't be spending my money any longer. I think if they were charged with false advertising this crap would stop.

To whom it may concern!

I am writing to you and I am writing to in confidence that something will be done about this issue! On the behalf of me and a majority of the employees at the thompson store! As employees at the pizza hut company feel that there are issues with the store and with jorge! First thing is jorge we fill that jorge is very rude and abnoxious and crude with no sense of professionalism what so ever! He is always come to work with an attitude problem walk around on a power trip, he always rude to his employees and uses foul language like shut the ### up, and I dont give a dam, or who cares I dont, or what the ### is your problem, or even in intends to degrade certian employees in the store who are afraid to speak up cause there afraid to get hours cut, or suspended by george cause tll this day he still intends and countinue to do underhanded things in and around in the store! We also have another issue we dnt want to discriminate against our team members but there are some employees that dnt speak english who cant answer the phone when customers are calling to place orders over the phone especially during the busiest hours of the work day, cause when we are overwelmed with work it is fustraiting to others! Also there are a few crew memebers who choose not to do there work and if they do they do them halfway, when there are people who are there and do there work and deserve the credit for there job well done, and still there are others like a few of the drivers who are taking things and george was told numerous times about different incidents of the nature and he ingnores or try to turn the whole conversation around, blame the delivery drivers when its really one of the drivers there cause hes been there for quiet sometime, and george wont hear of it, and as far as the food costs go jorge has disciplined employees for not using the measuring cups or what not and he himself doesnt use them along with other employees as well, so if hes gonna discipline them for that purpose, and he complains about the dough missing at times but he refuses to aknowlage that at time when he proofs the dough he over cooks it along with pan, hand tossed, breadsticks, personnel pans and he just leaves them there, cause its not the first time an incident like this has happend one incident happend and he wasted 12 pizza dough and that is very unperfessional of him as a gm, especially if he at times sits in the dining room talking about things not realted to work that are rude disgusting unperfessional, sexual and nothing having to do with work...

It is obvious that george is stressed and over worked and overwelmed with his work, and at time missariable at the place of his job, his attitude, his anger, his doings and professionalism says it all, there are people there who deserve to move up and who are team players in this resturaunt who are willing to save the store and work as a team to make things at the thompson store a better work enviorment for all the employees at the thopson store, who wanna work and who are willing to put there 120% in and make things right at the store, instead of walking around and doing nothing most of the time, getting into things there not supposed to or in that fact snooping, or intimadating other employees cause they are trying to help others well they laugh in others faces or copp an attitude and george is aware of it and still intends to do nothing about, as he sits there and laughs about it and says dont worry about it, just like everything else.

We try to make things work at the store we always give it our all and try to work as a team, and theres a few gentlmen there that are pizza hut material and desreve to move up in the compan and will make the comapny grow, and willing to do the work in the store, not cause there moving outta there parents house, or cuse they do favors, or they kiss up to george in that fact, were all not perfect and we dont walk on water but these things need to be looked into and some of us are affraid to speak up cause jorge might cut our hours or give us a few days of work or tell us cause we are having shortages on the food or were slow and I can understand that, and about the overtime, but if thats true how come he can stay 2 hours over and catch up on his work or sit there and talk about nonsense, or let different people clock in early when he's to lazy to do the work himself or he will finish what hes doing and that s if he does it right he just walks out leaving a few times without doing prep even or on a busy work day, or when theres nothing to do he will order food and sit in the dining area and eat and carry on, and jorge has a loud voice and it carries to where we can hear him in the back, also he came in sick yesterday, sneezing, coughing, hacking, going back and fourth touching and preping food when hes sick like that, that very unperfessional and just out in out sick, hhe runs the chance of getting others sick and the customers, and he was told to go home and didnt listen till 7 something he left with an attitude throwing stuff and pacing back in fourth in the store, how professional is that, when he can sit in the back and watch the camereras looking at the employees work or he will sit in the dining area and watching everybody in the kitchen work, if he had time to do that, or watch the cameras he would see the real problems in the store, and agian he refuses to see that...

All we want is for something to be done about this matter, I feel strongly if we all put our heads together as a team we can work in this store and make thing better, rather than agaisnt each other we all need our jobs and we all have famalies, especially in this daring economy we are in, we sincerely hope that this matter is taken care of and not over looked, we will reach or write higher levels of corprate to slove this issue in the store, things like this matter dont have to go on for evrybodys benefit! And im pretty sure fabio is aware of it, who know what jorge is up to but again we appriciate your time and looking foward to giving you some positive feed back in this matter!

Yours truely!

The employees at pizza hut store!

40 minutes after I placed the order (8 minutes til my order was supposed to be delivered) I had a missed telephone call from STORE phone [protected]. I immediately called back and talked to Raul, who said he was the manager. He advised me that they do not have multigrain crust. When I asked how long it would be if I changed the crust, he said another hour. I told him it was unacceptable and asked if there was anything he could do since I already had waited 45 minutes, he just kept repeating the same thing over and over “Well the thing is we are really busy right now and we don't carry that crust anymore and we tried to call you”. Lame.

If you don't sell the MULTI GRAIN CRUST pizza any longer, take the menu selection down from your website! or call sooner to advise consumers that your store does not have the product... not 40 minutes, after sending an email that the order was received and will be delivered in 1 hour or less!

Lame.
1

Pada 27.10.09 (Selasa), lebih kurang pukul 1.30 ptg, saya dan anak2 pergi ke pizza hut kangar perlis utk memesan pizza (Take away) semasa saya dan anak-anak masuk ke premis itu, hanya saya dan anak2 saja yg ada, tiada pelanggan lain, dan saya pun terus ke kaunter pesanan untuk memesan pizza, saya menunggu lebih kurang 4 minit kerana staff yg bernama azwandy dikaunter itu sedang bercakap menggunakan telefon bimbitnya. Dalam pada itu masuk seorang lagi pelanggan juga terus ke kaunter pesanan. Staff yg bernama azwandy terus mematikan telefon bimbitnya dan melayan pelangan yg datang kemudian dari saya. Sayapun bertanya terus kepada staff yg bernama azwandy bukankah kena ikut first come first served. Staff bernama azwandy tidak mempedulikan kata-kata saya, sambil melayan pelanggan yg datang kemudian dari saya. Oleh kerana petanyaan tak dijawab saya dan anak-anak keluar dar premis itu sambil menangis kerana boleh dikatakan setiap minggu saya dan anak-anak pergi ke pizza hut. Saya amat kesal dgn sikapnya yg berkerja dgn pizza hut. Pizza hut adalah salah sebuah restoran yg terbesar di malaysia. Adakah staff yg berkerja tak diberikan latihan yg secukupnya. Untuk pengetahuan semua saya juga berkerja dalam industri makanan dan minuman. Adakah pihak pizza hut terlepas pandang oleh kerana premis ini dlm bandar yg kecil seperti kangar ini.

My mom and I walked into Pizza Hut and proceeded to find a place to sit. The Manager, Trevor English, immediately stopped us and said someone would seat us. We said ok no problem. We thought we were to seat ourselves. Since we were on our lunch break and after waiting about 15 minutes, we decided to help ourselves to the buffet in hopes someone would be available to seat us by the time we fixed our plates. Well, we got finish fixing our plates and still no one offered to seat us although there were several empty tables available. We went to the counter and asked for silverware and the manager came our furious. "You don't have silverware because you went on your own instead of waiting" he said. We tried to explain to him that we were on our lunch and were simply saving time but understood we still had to be seated. He would not let us get a word in and started rudely expressing that everyone else was on their lunch too. He even walked away and refused to talk to us anymore. He got ballistic over nothing really. Said something about they have to keep count. We asked one of workers who he was and she said the manager. We could not believe a manager would act that way towards customers, especially over something so small. We sincerely no longer wanted to eat there and were especially worried when Trevor agrily went to the kitchen thinkin he might be preparing our food. Since we were to also bring food back for others which included 2 large pizzas, we went ahead and stayed. When we went to the register to pay, Trevor finished checking out the people in front of us but walked away refusing to ring us up so another employee had to.

They turn off their freezers off at night to save electricity. If they remember they will turn them back on in the morning. They don't care if a person has a allergy to something in a pizza. I told a employee that I was allergic to dill and lettuce and not let it turn any of my pizza . I found lettuce in a pizza as well as dill. I became ill in the store and a employee that knew me said I was making it up. There is employees there that are hookers and try to black mail married men that go into that pizza hut.They also harrass people when you go in there coming to your table to see why the men have not spoke to certain woman that work there. My husband abd I go there to have a meal together and don't need woman coming to the table to see why he will not have anything to do with this one gal. She told him she only wants to go with married men.

This is not a complaint! I just want to say winterset pizza hut is the greaterst pizza hut I 've been to! And there pizza wow! Very good! The pizza is wounerful and the waittresses are very kind. I told one of the waittreses that there bath rooms are the cleanest in town. Not kinding! The place is clean and the employees are the nicest people. The manager has done a very good job of training them! Everybody needs to go to winterset pizza hut just once because they will keep going back. I live in leon iowa thats about 2 hours from winterset and I try to go every wed. I took my family there over coverd bridge weekend and they wear raving about it. I called and talked to a waittress janel and asked her if there was a reward for the good employees she said no that the owner doesent do anything like that. He needs to! I asked for the managers name 'sara ' ijust got to say very good job! Thank you! It been a long time sence I found a good place to eat... Kattie and family..

I have been going to this place for many years, about 2 weeks ago I placed an order on the phone and went to pick up after 20 minutes. I was told that they had no record of my order. I know someone was lying as when I was on the phone we had a conversation over what coupon to use etc. Etc. On top of that the manager was so rude, instead of apologizing he was very cocky and said "do you want me to make pizza or not?

I am never going back again
They have lost a rewgular customer

Went today to pick up my paycheck that I desperatly needed and I, along with 2 other employees were denied our checks because the manager was too busy. We were told to come back after the buffet rush. The only problem is that there was only one customer in the entire store and a fresh, fully stocked buffet. A 30 second process was completly turned down due to power tripping managment. Classic.

My name is dana gonzales I was employed at pizza hut for a year and a half. I recently left on maternity leave when I called to let them kno I was comeing back I was informed that I had been terminated... I was given a pinkslip saying reason for leaving was "never heard from her after haveing baby" I called them 6 weeks after having my son maternity leave last 12 weeks in the state of louisiana. My phone number is [protected] please someone contact me.

hi my name is james.

on 5/10/2009 around 10.45pm i was went to the kota damansara pizza hut with my 2 friend.so we are 3 person only but we want order 4 person set meals. so we call ur one of the staff to take order ;it's was attend by one malay guy not sure the name.we order with him set meal 4.this set was include with 4 soups, 2 regula pizza, 4 bread stickn one jug pepsi.so the guy take order was say that no soup.i ask him this set was include with soup rite;n he answer me yes sir but soup was finish ready, so u can u order some other meals sir. i ask the guy if no soup just can u replace with the garlic bread.n he went to asking his manager.after he coming back he answer me, we can't replace sir n can't order the set.i very anger went the guy say can't order the set.this pizza shop is 24 hours shop n how come the soup was finish very fast. how come the manager can teach the staff to tell like that to the customer.i ask the guy to call ur manager, he went call manager but she don't want come n attend me.the manager is malay lady can recarganice from the uniform. .he tell to the staff she will replace with bread stick only.but i asking i don't want bread stick.because cost for bread stick is rm 2.10 only.but soup cost ic rm 3.5o.if u in my side would u pay extra money for less won?.same also i ask the guy n ask him to replace with garlic bread.he say can't sir.i tell to him asking ur manager.he went to asking on more time n anwer mewe can't say can replace u bread stick or can't order the ste meals.i asking him call ur manager to answer me .he went call the manager but the manager don't want to come n never giving me any answer until 10minit.i very unhappy 2 visit this shop because of this manager atitude.n went out with my friend n go next shop kfc n service was provide very very excellent n good customer services.i wont go n more this pizza hut shop because of this manager atitude.plz train her before give her manager posting.let her train very well.i thing she was scared to antted customer.but in theys i very happy with the guy come atted me n one malay gilr she name is zasi or zasa i not sure.the both very customer skills n better give them the manager post then the manager now.

if u want asking more detail. just call me [protected].james

hi, saya hashima hashim... im a teacher. 09.09.09 around 10.15pm i went to pizza hut limbong kapal with my family. we get a good greating from a guy. then he bring us to sit and menu. my complaint is about 1 of ur staff that came and took the order from me. if not my mistaken her name is LIZA. SHE LOOK SHORT AND NOT WEARING TUDUNG. she nt gv us a simple smile, bt when time she took order she was busy with her phone. the pizza hut was not buzy. her service are very bad. after that one of ur came and send us drink. after half and hour we order, we just get the drinks only. actually we must have 2 soup, 2pepsi, 1 g/bread. but why we dnt get until wait so long. what wrong with ur pizza hut? we ha seated at D1. on that night the manager on duty is MR.AZUANDY. but the manager playing and talking with the girl name of liza.. my husband was tention. then lastly a indian was came to our table and she follow up. then after few mints we get the soup, g/bread and pizza.HEY COME ON WHAT HEEL GOING ON?I HATE UR MANAGEMENT. pls lah try to give us a good service... we have give u service charge because we need a good services... not bleddyservice like this. try to make improve. tq.

They are the most worst guy in the indian industry as they are not able to define what they are meant to, last day i order for pizza and the manager says that they dont know about the location where i am calling from if they recruit the people like them then i am sure they gonna succed in the ### market as they have no place to go elsewhere they are ### and they remain the ###...piss on you PIZZA HUT...lick my dick yo...

To pizza hut (Outlet in sitiawan, perak)

I paid the service charge with the expectation that i'd be served from the moment I sat down until I walked out of the place. And I strongly believe that the service charge includes packing the left-over of your customer's meal when your customer requested so. That means, when your customer said, "could you please pack the left-over for me?", what your employee should do is go to the table and pack the left-over for the customer. What your employee shouldn't do and should never do is ask your customer to pack it herself; because if I have to pack the left-over myself, then why on earth did I pay the service charge? Service charge means full service. Please take note of this and never let such thing happen again. You used to have such a good reputation when it comes to customers' service, but over the years, your reputation had gone down the drain. So if you prefer your reputation to remain down there (In the drain), I would suggest, close your business. By the way, I believe your employees need to learn how to smile.