Pizza Hut
Reviews and Complaints

Dear Sir,

Hi My name is Ganesh Rana Working In Dubai Caribou Coffee
this is regarding very bad experienceand worsth servicei ever got in pizzahut ( Global village Dubai Land ) yesterday 02/01/2010
i went with my 18 Staffs from caribou coffee for outing at 8.15 pm we all went to pizza hut GLOBAL VILLAGE DUBAI SOME OF MY STAFFS wanted to have KFC and SOME OF THEM asked for pizza as till yesterday piza hut was my faverate restaurant when it comes to pizza
soi went there to order on counter i placed my order to Manager DInesh His Nationality is SHRI LANKAN i ordered for pizza good for 6 and the price was AED 90 i placed my order and gave him AED 100
but he did not returned me my change the i asked him for change so he said wait .i waiteda while i get my pizza again i asked him for my change then he said that i gave you the change . witch he din, t then i told him that he did not give me my change . then he removed 10 dirhams from his cash till and he throw that money towards me . tis was not acseptable at all from a manager. his act was very bad to me i felt so insultedon that time due to that i dint take my change and i asked hm to give me my reciept. but he refused to give me my bill . he told me go and find out your bill from a garbage bin and he push his garbage bin to wards me . but still i asked him to give me a bill . for that he kept me waiting for 30 minuts and afte 30 minuts he gave me KITCHEN ORDER TICKET and told me he doesnt have the bill .
his approch was so rude to me i feld so offended on his this act .
then i asked him i need your companys no. and your name .
he said i will nt give you my name and company no. if you want you go and find out you stupid man .
i told hi i willcomlain about you
he said go complain whoever you want . i dont care
and he came uot of counter and about to hurt me by raising his hands on me.
so this was my experience with pizzahut last knight in GLOBAL VILLAGE DUBAI
IF you hire this kind of manager who doesnt know how to take care of costumers ths guy shoulnt be kept with reputed brand such as PIZZA HUT
PLEASE FILL FREE TO CANTACT ME AT ANY TIME IF YOU HAVE ANY QUESTION ON M MAIL BOVE

Regards,

Ganesh Rana
Sinior Oprations Manger
Caribou Coffee Uae
+[protected]

Email
[protected]@gmail.com
[protected]@yahoo.com
[protected]@cariboucoffeemiddleeast.com

1. Kitchen area very dirty.
2. (8) tables not bussed.
3. Pinball machine too noisy (Place in parking lot)
4. This facility is too understaffed.
5. (One cook) working as fast as possible.
6. (One cashier) stuck on the phone doing the best as she could.
7. (One waitress doing the best as she could.
8 (One dishwasher) could not keep up with the trade.
Do we have a manager? If so hire a new one but keep your good workers.
9. (Casual observation) (2) waitrers or waitreses needed
(2) cooks on duty (One) phone person
(1) dishwasher could not keep up with the work

This was at 2:00 pm jan 1 2010

Walk in purchase

This location needs manpower. It is not like they do not have the trade to support it. Poor management.

i went to the plaza masalam sec.9 shah alam..there's no staff there to serve.i see the manager name HANA for take my order, but then shes ignore me with her ###ing 'muka berlagak'.i be waiting there for take my order around 20minutes.im very dissapointed with this pizza hut manager.### pizza hut!

21 december 2009, 12:45 p. M. - 1.45 p. M.
I stop by at pizza hut for lunch. However, I was terribly disappointed with its service. Below are some of the reasons:

Reason 1:
After > 1 hour of waiting our order was still not served.

Reason 2:
Upon calling on one of the waiter, we thought the matter will be solved. However, minutes later, we were offered a free salad bowl as an apology due to so called "kitchen problem". It is very important to note that we are customers, not beggars.

Reason 3:
I can never understand their definition of "kitchen problem" because if the kitchen was really having problem, why were the tables later than us were served while we were still waiting for our pizza (Bear in mind by now 1 hour already passed) ?

Reason 4:
All the while I was observing the small window counter where kitchen send out prepared food. That counter was jammed up but yet some of the waiters were idling around (Chatting & joking - even after the bell was pressed few times).

I am writing this because pizza hut does provide tasty food. It will be sad to see due to poor management of some branch, pizza hut loses its fans.

On December 11th of this year, my two children and myself went to the Pizza Hut in Fulton, Ky. After going inside, I noticed three employees just standing around and one was on the phone, I presume, taking orders. The sign says to "wait to be seated". We stood there for about 20 minutes, when a young lady, I believe her name was Tiffany, told us we could be seated, and a waitress would be with us shortly. We sat at the table and I observed about 3 other people come in and had to seat themselves. We waited for almost an hour and nobody came to take our order. I found out that the employees that were just standing around were the delivery driver, who wasn't allowed out on the floor, and another employee who couldn't come on the floor, while the waitress was on the phone the whole time. People started getting up and leaving, as did my children and myself. If this isn't poor service, I don't know what is. It all comes down to poor management. No wonder they have lost a lot of business. Next time, I'll order from Dominoes, who is just right down the street.
JC from South Fulton, Tn

My family and I visited Pizza Hut in Berjaya Megamall in Kuantan yesterday, 13 December 2009 at 10.40 am. The notice which was displayed stated that the restaurant starts operation from 10.00 a.m. t0 10.00 p.m.
We were surprised when we saw the door locked but there were two staff in the premise, one of them was mopping the floor. When we indicated we are patronising the restaurant, they showed us sign language by putting up two fingers, which my children intepreted to mean 11.00 a.m. When we pointed to the notice, they did not even bother to come to the door to explain. My son was very dissapointed and frustrasted at not being able to eat at the restaurant because he has to catch a bus at 12.00 p.m. and has to be at the station by 11.30 a.m. Why was the information displaying the time of operation inaccurate? We hope that the management would take extra care in the accuracy of their information displayed so as not to cause frustrations, dissapointment and disruptions to plans. Thank you.

I ordered from Pizza Hut for the first time, and it has been the worst online ordering experience.
I ordered online at about 7:50 PM. I didn't get the pizza for over an hour, and called the store at about 9:10 PM. The operator apologized for the delay and said the pizza is ready and about to be sent and should be there in next 15-20 mins. He suggested the delay was because it was a busy night.

I didn't get my order for another 40 mins, so I called again at about 9:50 PM (2 hours after I had placed the order!). This time a different operator picked up and said that they had run out of the dough which is why it was taking so long - and said it will be reaching me in another 15 mins. I asked to speak to the manager but he said he was the manager. I asked him his name - he said his name but I didn't catch it - and he hung up! He hung up on me in the middle of a conversation!

It is 10:10 PM now (definitely past 15 mins from the last call) - and the pizza has not reached still.

I asked the supposed manager why I wasn't told the first time that they had run out of something and he had no answer.

Hopefully I'm not going to order from Pizza Hut again. And thanks to Pizza Hut, my hunger has died after waiting for almost 2.5 hours for my food!

Thank you Pizza Hut for the wonderful experience.

I was astonished to see a piece of foreign particle (A human hair) in the garlic bread and pizza which I ordered on friday 27.11.09 at 5 pm
When I go through the website of pizza hut I found a sentence saying enjoy international dining experience with family and friends?

I had been to pizza hut, bharat mall, mangalore, karnataka, india along with my friend to relish the international dining experience but I was not knowing that the pizza hut 's careless, hopeless, untolerable, unimaginable and poor management and following up of almost nil quality standards would cause me to recieve a foreign particle in the piece of garlic bread and pizza which I had ordered.
To my surprise when I told the pizza server boy to call his manager he took the same time - the time taken to serve a pizza that is 15 - 20 min to call his manager, when the manager came down towards my table the manager introduced himself as handling the pizza hut mangalore bharat mall-the worst service provider with poor quality of standards manager mr sukesh has no words to speak when I asked him how can "an international dining experience" provider like pizza hut a famous brand from yum! Can do such human errors which is not at all admissable.

I asked mr sukesh to give me any higher incharge person so that I can plea my complaint then he gave me one mr babu periya swamy who is convincing me to waive off the bill and compromising for the mistakes done.
To my surprise whenever I used to tell that iam recording his statement he used to disconnect the call which is the hopeless manager I have ever seen who is not ready to listen to customer plea. And he said that he will inspect the incident when he visits mangalore but finally no solution and he is not ready to give a written apology for the incident.
As I was not satisfied with his answer I asked him his senior no he gave me one mr shaju abraham contact no [protected] after speaking with him for several min on the same day, as he was also not ready to give the proper information and he was not ready to give a written apology for the incident I took forward the incident with mr joju contact no [protected] the operational manager head, as he was just supporting his staff rather than giving a solution to my issues and the incident,
I had called up the call center also [protected] wherein I spoke with mr karthik, mr martin and call centre manager mr carol wherein I have the recorded statement with me the way they were responding without giving me information of the level of escalation.
This is very dissatisfactory thing that a piece of foreign particle was recieved in garlic bread and the poor management staff were much irresponsible to hear my plea.

Worst experince @ pizza hut in mangalore;
Caution any body visiting pizza hut @ mangalore beware there might be some foreign particle waiting for u

Suresh naik

saya amat tidak berpuas hati dgn layanan pizza hut jln bakri muar, saya sampai 8.35pm, order mula sampai 8.50pm satu persatu, tetapi belumpun anak saya 3thn selesai makan maksud saya makan masih ada di pinggan air masih penuh di cawan, staff sana dah nak ambil pinggan..menghalau dgn cara thormat konon, sedangkan saya melihat jam baru 9.13pm. saya hairan kenapa dia cepat sangat nak meghalau kami..bila saya lihat baru saya faham rupanya masih ada custmr yg dtg..
Saya hairan kenapa restaurant sana tidak menggunakan ting.1 sedangkan di ting.1 ada tersedia kerusi & meja..tetapi tidak digunakan bahkan lampu pun tidak dinyalakan.
Bagi pihak pengurusan harap dapat melatih staff agar lebih sopan melayan pelanggan.

I have been a shift manager for a little less then 4 months. When customers call in and complain pizza hut goes into full force to get the complaint resolved. Yet My problem is I have just been terminated due to a customer complaint. They tell me it was a family having a Birthday party. They sent in 3 complaints saying I was cussing and Screaming at my employee's. I remember the people who sent the complaint. They at no time spoke to me because they spoke Spanish and they seemed happy as they left. What I found out is a Employee within the company went home and made the complaints about me. Because some One inside did not like me my life has been turned upside down. Upon pizza hut trying to contact the email address they got a no email exist response. I was still terminated though because they have to take the complaints seriously. Even though it was a fake complaint. Pizza Hut aka NPC International treats their employee's like dog's and worry only about hitting the numbers. So many of my co- workers wrote letters of support and customers as well yet they refused to even look at the positive side of the whole incident. I never did what the false customer stated and so many backed me because I am well Liked and It was the truth. but somehow I became a liability to their Corp office and I am outta a job.

11/20/09 at 7 PM I called our local Pizza Hut to order the $5.99, Med, two toppnig pizza constantly advertised on TV. They tell us how concerned they are about us and that they are cutting prices because they are so conscientious. The counter to this is, "Sorry, we aren't participating". To me this sounds like classic "Bait and Switch".
I raised such a fuss they decided to honor the ad. When the pizza arrived, I found they had added an additional $2.00 "Delivery Fee".
Pizza Hut, either require all your stores to participate or don't advertise something you cant deliver.
I will put this on paper and forward it to the Montana Attorney Generals Office and the Better Business Bureau.

I have ordered veggie pizza at 2:08 pm on 11/15/2009 and it was suppose to be delivered at 2:38 pm. I called the restaurant at 3:10 pm for the pizza and lady was rude and didn't respond properly. Pizza arrived at 3:35 pm at home and no much veggie topping (hard to find the toppings) and was cold. I was disappointed. Their delivery charges (2.50$) are also pretty high than the tampa pizza hut restaurants (delivery charge: 1.50$). Pizza was like eating bread with some sauce. I was great fan of pizza hut. It's no more the same pizza hut. This is not the first time it has happened to me. But I was not the kind of person who complains in first incident itself. Pizza price has become expensive with poor quality and service

Thanks,
Raj

I called Pizza Hut tonight to order the special they advertise on TV as Any Pizza, Any crust, any size, any topping just $10.00.

When I was placing my order I asked for stuffed crust which I was told it was $1.00 more. Then I was told I was only allowed to have 3 toppings on the pizza and if I wanted more they would cost $1.99 more per each topping. And they only had medium pizzas. Some deal! I know where I won't be spending my money any longer. I think if they were charged with false advertising this crap would stop.

To whom it may concern!

I am writing to you and I am writing to in confidence that something will be done about this issue! On the behalf of me and a majority of the employees at the thompson store! As employees at the pizza hut company feel that there are issues with the store and with jorge! First thing is jorge we fill that jorge is very rude and abnoxious and crude with no sense of professionalism what so ever! He is always come to work with an attitude problem walk around on a power trip, he always rude to his employees and uses foul language like shut the ### up, and I dont give a dam, or who cares I dont, or what the ### is your problem, or even in intends to degrade certian employees in the store who are afraid to speak up cause there afraid to get hours cut, or suspended by george cause tll this day he still intends and countinue to do underhanded things in and around in the store! We also have another issue we dnt want to discriminate against our team members but there are some employees that dnt speak english who cant answer the phone when customers are calling to place orders over the phone especially during the busiest hours of the work day, cause when we are overwelmed with work it is fustraiting to others! Also there are a few crew memebers who choose not to do there work and if they do they do them halfway, when there are people who are there and do there work and deserve the credit for there job well done, and still there are others like a few of the drivers who are taking things and george was told numerous times about different incidents of the nature and he ingnores or try to turn the whole conversation around, blame the delivery drivers when its really one of the drivers there cause hes been there for quiet sometime, and george wont hear of it, and as far as the food costs go jorge has disciplined employees for not using the measuring cups or what not and he himself doesnt use them along with other employees as well, so if hes gonna discipline them for that purpose, and he complains about the dough missing at times but he refuses to aknowlage that at time when he proofs the dough he over cooks it along with pan, hand tossed, breadsticks, personnel pans and he just leaves them there, cause its not the first time an incident like this has happend one incident happend and he wasted 12 pizza dough and that is very unperfessional of him as a gm, especially if he at times sits in the dining room talking about things not realted to work that are rude disgusting unperfessional, sexual and nothing having to do with work...

It is obvious that george is stressed and over worked and overwelmed with his work, and at time missariable at the place of his job, his attitude, his anger, his doings and professionalism says it all, there are people there who deserve to move up and who are team players in this resturaunt who are willing to save the store and work as a team to make things at the thompson store a better work enviorment for all the employees at the thopson store, who wanna work and who are willing to put there 120% in and make things right at the store, instead of walking around and doing nothing most of the time, getting into things there not supposed to or in that fact snooping, or intimadating other employees cause they are trying to help others well they laugh in others faces or copp an attitude and george is aware of it and still intends to do nothing about, as he sits there and laughs about it and says dont worry about it, just like everything else.

We try to make things work at the store we always give it our all and try to work as a team, and theres a few gentlmen there that are pizza hut material and desreve to move up in the compan and will make the comapny grow, and willing to do the work in the store, not cause there moving outta there parents house, or cuse they do favors, or they kiss up to george in that fact, were all not perfect and we dont walk on water but these things need to be looked into and some of us are affraid to speak up cause jorge might cut our hours or give us a few days of work or tell us cause we are having shortages on the food or were slow and I can understand that, and about the overtime, but if thats true how come he can stay 2 hours over and catch up on his work or sit there and talk about nonsense, or let different people clock in early when he's to lazy to do the work himself or he will finish what hes doing and that s if he does it right he just walks out leaving a few times without doing prep even or on a busy work day, or when theres nothing to do he will order food and sit in the dining area and eat and carry on, and jorge has a loud voice and it carries to where we can hear him in the back, also he came in sick yesterday, sneezing, coughing, hacking, going back and fourth touching and preping food when hes sick like that, that very unperfessional and just out in out sick, hhe runs the chance of getting others sick and the customers, and he was told to go home and didnt listen till 7 something he left with an attitude throwing stuff and pacing back in fourth in the store, how professional is that, when he can sit in the back and watch the camereras looking at the employees work or he will sit in the dining area and watching everybody in the kitchen work, if he had time to do that, or watch the cameras he would see the real problems in the store, and agian he refuses to see that...

All we want is for something to be done about this matter, I feel strongly if we all put our heads together as a team we can work in this store and make thing better, rather than agaisnt each other we all need our jobs and we all have famalies, especially in this daring economy we are in, we sincerely hope that this matter is taken care of and not over looked, we will reach or write higher levels of corprate to slove this issue in the store, things like this matter dont have to go on for evrybodys benefit! And im pretty sure fabio is aware of it, who know what jorge is up to but again we appriciate your time and looking foward to giving you some positive feed back in this matter!

Yours truely!

The employees at pizza hut store!

40 minutes after I placed the order (8 minutes til my order was supposed to be delivered) I had a missed telephone call from STORE phone [protected]. I immediately called back and talked to Raul, who said he was the manager. He advised me that they do not have multigrain crust. When I asked how long it would be if I changed the crust, he said another hour. I told him it was unacceptable and asked if there was anything he could do since I already had waited 45 minutes, he just kept repeating the same thing over and over “Well the thing is we are really busy right now and we don't carry that crust anymore and we tried to call you”. Lame.

If you don't sell the MULTI GRAIN CRUST pizza any longer, take the menu selection down from your website! or call sooner to advise consumers that your store does not have the product... not 40 minutes, after sending an email that the order was received and will be delivered in 1 hour or less!

Lame.
1

Pada 27.10.09 (Selasa), lebih kurang pukul 1.30 ptg, saya dan anak2 pergi ke pizza hut kangar perlis utk memesan pizza (Take away) semasa saya dan anak-anak masuk ke premis itu, hanya saya dan anak2 saja yg ada, tiada pelanggan lain, dan saya pun terus ke kaunter pesanan untuk memesan pizza, saya menunggu lebih kurang 4 minit kerana staff yg bernama azwandy dikaunter itu sedang bercakap menggunakan telefon bimbitnya. Dalam pada itu masuk seorang lagi pelanggan juga terus ke kaunter pesanan. Staff yg bernama azwandy terus mematikan telefon bimbitnya dan melayan pelangan yg datang kemudian dari saya. Sayapun bertanya terus kepada staff yg bernama azwandy bukankah kena ikut first come first served. Staff bernama azwandy tidak mempedulikan kata-kata saya, sambil melayan pelanggan yg datang kemudian dari saya. Oleh kerana petanyaan tak dijawab saya dan anak-anak keluar dar premis itu sambil menangis kerana boleh dikatakan setiap minggu saya dan anak-anak pergi ke pizza hut. Saya amat kesal dgn sikapnya yg berkerja dgn pizza hut. Pizza hut adalah salah sebuah restoran yg terbesar di malaysia. Adakah staff yg berkerja tak diberikan latihan yg secukupnya. Untuk pengetahuan semua saya juga berkerja dalam industri makanan dan minuman. Adakah pihak pizza hut terlepas pandang oleh kerana premis ini dlm bandar yg kecil seperti kangar ini.

My mom and I walked into Pizza Hut and proceeded to find a place to sit. The Manager, Trevor English, immediately stopped us and said someone would seat us. We said ok no problem. We thought we were to seat ourselves. Since we were on our lunch break and after waiting about 15 minutes, we decided to help ourselves to the buffet in hopes someone would be available to seat us by the time we fixed our plates. Well, we got finish fixing our plates and still no one offered to seat us although there were several empty tables available. We went to the counter and asked for silverware and the manager came our furious. "You don't have silverware because you went on your own instead of waiting" he said. We tried to explain to him that we were on our lunch and were simply saving time but understood we still had to be seated. He would not let us get a word in and started rudely expressing that everyone else was on their lunch too. He even walked away and refused to talk to us anymore. He got ballistic over nothing really. Said something about they have to keep count. We asked one of workers who he was and she said the manager. We could not believe a manager would act that way towards customers, especially over something so small. We sincerely no longer wanted to eat there and were especially worried when Trevor agrily went to the kitchen thinkin he might be preparing our food. Since we were to also bring food back for others which included 2 large pizzas, we went ahead and stayed. When we went to the register to pay, Trevor finished checking out the people in front of us but walked away refusing to ring us up so another employee had to.