Pizza Hut - Cairo Egyptcustomer service

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This review was posted by
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Verified customer
Review updated:

I made online order from Otlob.com from pizza hut, the order number is 3535339

-The order arrived Late 2 hrs ( ordered 1:43 pm arrived 3:56 pm)
- Routed to wrong adress.
-Delivery boy giving me missed calls from his mob to call him
- Abbass el akad restaurant manager lied to as not to cancel the order, he advised that the order is 2 mins away while the order was still not out of the restaurant.

This should not be the level of custome service Americana company presents.

Responses

  • Kh
    Khattab, Basil Dec 03, 2009

    This is the worst servive i ever witnessed...I love Pizza hut but I WILL NEVER order it again.

    Pizza is 2.30 hours late and i called 6 times and they said order is on its way and what is shocking is that everytime they tell me the restaurant manger will call me but never called.

    After 2:30 hours and threatening for 15 minutes to take this higher up, someone called me from Pizza Hut Maadi to tell me order will be further delayed for 20 or 30 minutes !! I don't know what is more shocking a pizza delayed for 3 hours or the lies i heard in 6 calls.

    I have cancelled the order and will never order Pizza Hut again.

    I need someone from Americana to contact me.., Mobile: 012 7460 778, Name: Basil Khattab

    0 Votes
  • Da
    D.Ali Oct 11, 2010

    As we complain when we experience somekind of a bad service, we should appreciate it when we get the good and respected one too..

    Today I am sending a very special thanks to Mr. Hassan El-Sayed the delivery Manger of Safeer area, Misr Al-Gadeeda for his well respected and positive attitude toward solving my problem in a very fast act ..

    I know that he was the third manager that I talked with during the last month and none of them cared enough to do anything counting that I will let it go and or forget all about it..

    I am sorry to say that we don't treat the custmers here in Egypt with the needed respect and well appreciations as it shows in the western and American side ..We need to teach everyone specially those who leads in dealing with puplic (mangers and supervisors) on how to do it their best, otherwise they will have no good business to run in our country anymore..So, I wish to see so many like you Mr.Hassan everywhere and not only at Pizza Hust. Really wish you best of luck and many, many thanks again..

    Sincerly,

    D.Ali

    0 Votes
  • Ah
    Ahmed Feza Jan 04, 2016
    This comment was posted by
    a verified customer
    Verified customer

    This is how I deliver my order (attached pic)
    And simply the manger called me to tell me that he sorry for that!!!
    Where is the customer care???
    Where is the quality control???
    I'll never ever gona make order again from pizza hut

    Comments

    0 Votes
  • Na
    Nayrine Jan 07, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I was in Golf city mall in el Obour, i ordered pizza small, was the smallest pizza i have ever seen and when i spoke to two of their staff they were extremely rude and its taste was very bad!!!

    0 Votes
  • محمد عباس Jan 08, 2016
    This comment was posted by
    a verified customer
    Verified customer

    This is the worst service i ever witnessed...I love Pizza hut but I WILL NEVER order it again.

    Pizza is 2. hours late and i called 5 times and they said order is on its way and what is shocking is that every time they tell me the restaurant manger will call me but never called.
    And when it finally arrived it was sooo cold
    You are a shame to Americana's Name

    0 Votes
  • Sw
    sweet gelow Dec 11, 2016
    This comment was posted by
    a verified customer
    Verified customer

    i ordered from pizza hut suncity mall branch in cairo egypt, it was M.Stuffed crust and the cashier told me if i want sausages and she didn't informed me that this will be by extra charge!! i thought it will be instead of the cheese more over i paid for 1 pizza only 100 le and the top ingredients are rarely to find more over the pizza was so hard to eat above all that the sausages was full of water !!, im shocked about this branch as i know pizza hut so well and im so upset please check the receipt and pic attached .

    Comments
    Comments
    Comments

    0 Votes
  • Mo
    moataz mohye eldin saad May 12, 2018

    I got a meal on monday 7 May 2018 from pizza hut festival city cairo and after few hours I was taken to hospital with acute food poisoning and I in emergency unit for two days under complete medical supervision.I was fasting that day and this meal was my breakfast.Apart from hospital cost who will compensate for my body injury and suffer and missing my job expected to be more than one week. moataz mohye el din police academy new cairo mobile 01061741919

    0 Votes
  • Mo
    moataz mohye eldin saad May 12, 2018

    THIS COMPANY DO NOT CARE FOR HEALTH OF PERSONS .not clean not honest and must be punished and pay for the hurt of people health

    0 Votes
  • Ne
    Neamat Ezzat Jun 16, 2018
    This comment was posted by
    a verified customer
    Verified customer

    انا رحت بتزا هات فرع عمر بن الخطاب مصر الجديدة و طلبت سلاطة تيك اوي البنت قالتلي 40 ج و لما رجعت البيت لقيت السلاطة ب 35 ج بس بالاضافة انني
    سالتها هل فيه مقاسات طلعت علبة صغيرة و قالتلي دي ب 35 ج و لما ادتها الفلوس رجعتلي الباقي و خمسة جنيه مقطوعة و سابت الكونتر و راحت مع زمايلها و لما قلتلها بدليهالي قالتلي لما تاخدي السلطة ووقفت مستنية فندهت علي زملها و طلع من جيبه و ادتني الخمسة جنيه و بعدين فتحت الكاشير و قالتله تعالي خد الخمسه جنيه بتاعتك و ما ادتنيش رسيت الكلام ده حصل يوم 16 يونيه 2018 الساعة 3 م .

    0 Votes
  • Yo
    Yora Aug 24, 2018

    I am from cairo at sheraton houses and I ordered the offer of 3 medium pizza .. it was only bread, there was no taste of any pizza and when I called them again to make a complain, the employee told me that this is the new taste of pizza hut !! How come it was very bad with no taste or smell
    I am sad for pizza hut, it was number one all over the world ... but now it is the worst pizza I ever ate and I will tell all people not to get from pizza hut again because the new taste become only bread .. I am sorry

    0 Votes
  • Mo
    Moee Reda Sep 14, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I face the same problem every time i make an order from pizza hut they told me I’m going to receive my order after 60 minuets but actually it was delivered after 2 hours I called them after 80 mins from making my order they told me that my pizza is on its way and I kept waiting for 120 mins the reason was from the heavy traffic and if was walking he will only take 30 mins the most anyway no more pizza hut

    0 Votes
  • Dr
    Dr.Shokry Feb 03, 2019
    This comment was posted by
    a verified customer
    Verified customer

    The worst service ever in Abbas El Akkad branch ; dirty tables without service ( spoons, forks, napkins) -
    Very lazy stuff, not professional all .
    We called them more than 3 times to recive our oreder and finally the branch manger take our order.
    We called many times the girls for our table cleaning and setting dishes with NO action.
    We tried to cancel the order and to go then they immediately came and made the staff!!
    Very bad experience

    0 Votes
  • Mo
    Mohamed ELHennawy Mar 01, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I have a complaint in which I was promised to deliver my order within 60 minutes, until now I reached 120 minutes, and the branch manager Hany salama in Americana plaza, shekh zayed called me and it seems that there is no process at all in such great company like yours,
    The concerned number that order my request is +20 102 8414741
    Thanks a lot
    Mohamed Elhennawy
    Aftersales Manager -Mansour Chevrolet Egypt

    0 Votes

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