Pizza Hut
reviews and complaints

I walked in to the outlet in stonyplain, AB. Ordered the pizza. Paid for it. Determined the wait time, left the store and came back 15 mins to pick up.

Stood away from anyone else ( 6 feet) clerk stated itll just be a few minutes. Moments later i heard her say to the food prep employee "I cant hear what you said, these stupid things ( masks) Are so annoying". Then, directing the food prep guy who put the pizza in the boxes, " that guy over there with no mask". I got the pizza, went to walk out, and the clerk said " oh yeah, next time, dont forget your mask ".

I told her, " you waited till i was almost out the door to say this?, I will NOT wear a mask next time, or any other time, as I have documentation that states I am exempt for medical reasons."

She stated that "in the bylaw her store can make her own policy". I told her, "yes, but it still cannot violate my rights or trump the local bylaw itself."

I stated that "the stores policies cannot violate the alberta human rigts act or the charter in denying service to someone who is medically exempt ( disability discrimination), according to the very by law, further more, no proof is required, also according to the by law."

I left, I will not be giving my business to Pizza Hut again without a formal apology.

The Clerk is very fortunate that ( at least for the moment) I have chosen NOT to pursue legal means.

Simon Jones.
Stonyplain, AB.
[protected]@shaw.ca.

Last weekend I was trying to place an order from Statham GA and the webpage said they were permanently closed. Now they aren't. Why is this? I put a notice out to the community and they are saying I'm just stirring things up and I am not. I would never order dominoes if I can get Pizza Hut.
For some reason I do not understand and I am upset by this. I don't like being blamed for something that I did not do. Please clear this up for me. Thank you!

On April 1, 2021 @ 1:02pm. Ticket # 0014. Colton Pizza Hut on Washington. I went into pizza hut to pick up a called in order. I have always had an issue with ordering extra veggie toppings & NOT getting what Ive paid for. So I specifically told the person on the phone taking my order to please make sure I get the extra because its a past practice that I normally dont get the extra. Once I arrive I check my pizza, some of the same, not extra! The clerk calls the manager (Sandra) she says extra topping dont touch, this is extra & they touch. WTH does that have to do with anything are they that tedious to place each topping not touching? I explained to her I paid $1.25 for each extra vegetable and that looked like a normal serving. She was not trying to hear me, so I asked for the General Managers information - again clueless so I told her I'd look it up online. Really how much money does it actually cost to provide extra veggies on a pizza? No ta happy pizza lover.

I don't see why we have to pay a service fee if it's your business we just choose you but dominos and lil Casars is as good but it will be my last choice now to order from pizza hit

I am FURIOUS and I have tried to call the 1800 number but I was on hold too long. Something NEEDS to be done! This is ridiculous! The guy who said to be the manager was RUDE first of all! I ordered online at 5:30pm on march 25th 2021. I tried to call both the numbers we have for them here and it just rang and rang and rang. SO FINALLY i went up there at 6:30 an hour later! and this was suppose to be delivery! I see about 7bags that are in the delivery bag and i told him i tried to call he was not nice about it at ALL first he told me the phones arent working so i told him well there isnt anyway yall could have warned us. call your boss have them turn off the online or something! (he could have called people in) he rudely says no and i refuse to use my personal phone just so customers can save my number and call me on my time off to complain! OMGGG how can yall even have someone working there like this! then he goes to refund me the $3.00 i paid for delivery he doesnt even offer me a discount for taking home cold pizza or nothing! and when i get home i noticed HE KEPT MY TIP! how dare him. i know it was only 3.50 but really first he was rude and then had the nerve to keep that! im beyond mad and did not go back up there for it brcause i am trying to be calm about this! i want feedback and HOPE something is done to him! there is only two guys there and hes the one running the register and saying he was the manager.

thank you,
Maria Sanchez
[protected]
[protected]@hotmail.com

Vincennes Indiana Pizza Hut March 25 2021 arrived about 1:30. Our Stuffed crust pizza was flat the crust looked Like it was old dough and it didn't raise in the oven. The cheese that was suppose to be in the crust was melted on the pizza top. It ran out of what was suppose to be the stuffed crust. I complained and was told that happens when we train new cooks sometimes. I believe she was the manager. No apology given. Won't be back there for a long time. Gonna give the cook time to get it right.

Hello, my name is Ritabrata Majumder and I am a resident of Salt Lake City, Kolkata, India.
For the last 2 days someone have been using my phone number and/or email address to place orders to PizzaHuts around here. I have told them several times that it's not me placing the orders and to track the original number/email doing it on my behalf.
PizzaHut, here at least, doesn't confirm the order beforehand so they are finishing the order and sometimes dispatching it before I can reach them and this is starting to be a problem.

I know that this has been done by someone I used to know who used to harass me before I cut ties with him and whose details are:
Name - Manikaran Singh.
Number - +91 [protected] / +91 [protected] / +91 [protected] / +91 [protected] / 033-[protected].
Email - [protected]@gmail.com / [protected]@hotmail.com.

Please look into it and block his details because due to this improper behavior of his, I am getting harassed and PizzaHut is wasting the orders.

I ordered my order of pasta combo at 8.46 they close at 10 . orders stop at 9. .my order went through. I waited until 10.45 ...
Nothing. Very un professional.. 9th ave spot . Pensacola fl.

I placed an order for mine and my husband's supper to be delivered. It was for the family chicken alfredo which comes with two pans of pasta, five breadsticks. I added an order of five more breadsticks, 8 or 10 wings and two Pepsi's. It was delivered and immediately I noticed the pasta box was crushed so badly that the lid wouldn't close. The chicken Alfredo was smashed, cold and didn't look edible! I noticed after he left that I was shorted an entire entree of pasta. I called once, the store answered, I started to explain my problem and got hung up on. Second time I was told it was on its way and an apology. It never arrived, we're hungry and waiting at the dinner table. Third call I was told that the driver was bringing it to me and dropped it, that's when she asks me if we still wanted it brought out to us, of course I do! We're waiting. Said they were putting it in the oven, won't be long. It didn't come it's getting late, so I finally get the manager on the phone, he says how bad he feels and he's going to fix this problem, it's on its way. It's almost 10pm by now but we wait still. It was a little after 10 when we gave up on getting what we paid WAY too much for and went to bed. This meal cost me almost $59. What a rip off! Overcharged for a terrible meal and worse service. Pizza Hut on Cedar St. Pecos, Tx.

On [protected] my family went to Pizza Hut in Weatherford OK at approximately 1130 a.m. Waiter was a male and was polite, but did bring salad about 15 minutes prior to sandwich and pizza arriving, but that is not the complaint. I was eating my fries and my wife reached over and got a big ball of fuzz or hairball out of my fries. This appeared to be fried in with the fries because it was the same color. When paying out we took the ball of fuzz to counter and asked for manager. The female manager came out and said it looked like "cat hair", that they have an employee that comes to work with cat hair on them. WHAT-then why wasn't this employee sent home. But I do not think it was cat hair, it looked like a fuzz -hairball that you find on the floor. So we were thinking some fries dropped on floor and were picked up and then fried. BUT for a manager to say it was CAT HAIR was crazy. Manager started to comp meal, but we told her no, that's not what we want you to be more aware of the cleanliness of the kitchen. CAT HAIR was the worst thing she could have told us. We paid and went on our way.

Ordered stuff crust. Didn't get it then Ordered 1 pizza with white sauce meatballs, Italian sausage, pepperoni 2nd chicken, Italian sausage, pepperoni. They didn't follow directions. Please give me credit of some kind ...

I called the Pizza Hut on Broadway, KCMO, on 3/17/21 around 8:15 PM and I asked the lady who answered the phone a series of questions like when does she know when my food will be delivered and has it left. And she told me there was one person ahead of me but on the website It said 40-50 minutes. I know it's not her fault but if there is an estimated time then it should go by that time. So, after she tells me that I said okay and I had a whole other question I wanted to ask her but she hung up in my face. I really want to cancel my order because this is the third time this has happened. I am waiting longer than I should be and the customer service is terrible.