My husband and I decided to go out to eat at our local PH this evening after our movie out. We arrived at the restaraunt attentively at 9:15pm. Closing time for the place was posted for 10:00pm, so we arrived in plenty of time. We happily sat down, only to have the waiter come over and say that we weren't supposed to sit down at this booth. He complained how he had just finished his closing duties, and this was the table he had "just gotten done cleaning!" He stated, "There should've been a sign up front saying not to sit, but whatever!"
First off, can I say that I have worked in customer service for nearly 20 years, and this is NOT how you treat a customer, and you definitely DON'T say such things like that in their faces! Ok, so you just got done cleaning the table...it's called your job, and seeing that the restaraunt doesn't close for another 45 minutes, I'm sure you'll have ample amount of time to clean it up.
Next, our order...he informed us that the only thing on the menu to order was thin crust, or the salad bar (and who knows how long that'd been sitting out!). So, we ordered us a large, thin crust pizza. The only topping we got on it was cheese. I tried using a coupon, but the waiter said that they didn't accept printed internet coupons (what!?). We ordered water for our drinks, to keep down on the costs, and his reaction was...well lets just put it unapproving! I watched in horrifying amazement as our waiter went to put our order in the computer, and proceeded to complain to his co-workers and nod our direction - the others followed in suit by staring over at our table.
At that point, we both decided that he would NOT be receiving a tip! He brought our pizza out, and hurried back to doing more closing duties. I was only half-way thru my 1st piece of pizza when we decided to get a to-go box and just eat the rest at home. We cleaned up our table and put our dishes on the now empty pizza pan, so that the guy wouldn't have so much to clean up. He brought the box and our bill. We boxed up the pizza and then that's when we got to view our bill - - almost $20!!! For a large, cheese pizza and 2 waters!?!?!? C'mon!
We were very angry! This guy charged us $16.99 for a cheese pizza! We felt totally overcharged!!! When I stated something about our coupon to the guy, again he said they don't accept internet coupons, because we could have altered it.
We paid our bill - and the waiter did NOT receive even a penny tip! We left the place with our pizza and went home!
First off - employees should NEVER make personal complaints infront of their customers = that's a NO NO!!! Secondly, sitting there refusing to accept coupons is wrong - how does one alter a coupon printed from pizza hut online emails? Thirdly, in reference to making personal complaints infront of the customer - even worse, is to complain to your co-workers, in plain site of your customer, and allow them to witness you doing it & see the co-workers' reactions - um, yeah, NO!!! Lastly, just because you are angry about having to work late, or whatever the case may be, OVERCHARGING your customer shouldn't happen!!!
I would like to be reimbursed for our meal, and that the employees have a talking to on what correct customer service is, and incorrect customer service!!!
We ordered a pizza from the new Tuscany on our visit to the restaurant. We were really disappointed with the...
We are regular customers of pizza hut and a couple of days ago we ordered a large no edge pizza (Trying the...
Pizza hut use to be my favorite take out—back in the day. I can tell you that for a fact I will no longer order from them. Why you say. Because they suck big time. They dont care how they make the pizzas that you pay for. All they do is throw them together and then have the audacity to put those nasty, dried up things they call a pizza, in a box... And give it to you. On many occasions I have received pizzas with little or not enough sauce on the crust... So the pizza was very dry... Or parts of the pizza did not have any toppings... Now lets talk about the raw crust... Are they trying to make people ill by serving them raw dough... This has in fact happened more times than I care to mention.. I use to order faithfully every friday... It is too much of a hassle now.. To hope your pizza comes out right and then if not to have to wait for it to be re-made. They would sometimes send coupons for a free pizza but at this point I dont even want pizza hut pizza-even it is free-it will still suck. I am taking my money elsewhere—papa johns here I come. Even little ceasers is better. Pizza hut needs to just go out of business.
We ordered two large pizzas for the Family, once they were delivered the kids got straight on to it, however on eating a slice myself I found that both the pizzas were undercooked so got straight on to the phone and called pizza hut in question, the first thing they asked is how many slices you have eaten, we said around 3 slices, and the manager said we can only replace 1 pizza.
Its absolutely ridiculous that, they have audacity to replace 1 pizza when they were undercooked, have complaind to pizza hut but still no reply.
If you are in east london and ordering pizza for delivery avoid Pizza hut barking at all cost.
The service is pathetic
The food is awful
and the staff will probably acuse you that you are at fault not them...
A very good afternoon to everyone.. Im sharizal... Im a ukm student last 27 july 09 I have dine at the new pizza hut near by pekan rabu. The service very good, waiters very hard work, nice and friendly staff. The enviroment of the restoran also creative. I feel very fill full for haven my dinner on that day. To my table (C6) a indian gurl was came and take the orders. She was very friendly with me and my 3 friends. Very kindly she took orders... We all like her perfomans. Very clever how to take care of her costumers. Good. At the lastly we give her tips money 15ringgit. All this good because of the management and the manager is have give thire staff good training. Keep it up and all the best. Tq.
Placed an order by phone. I was quoted a maximum 45 minutes delivery time. After 70 minutes, I phoned the restaurant to see where my food was. I was transferred to the complaints department, waiting for someone to pick up for around 3 minutes. Hung up. Food arrived 5 minutes later. Salad box was open and the contents were spilled inside a plastic bag, with dressing and all. Delivery guy told me the box might have "bounced" during delivery, and he stated that there was no problem with the salad, as only the "liquid" was leaked out of the box. Did not receive order, and called complaints. Call was picked up instantly and after submitting my complaint, I was informed I would receive a call from the branch manager. Branch manager didn't call. Called complaints again, asking if my order will be replaced or not so I don't wait. Was told the branch manager would call me. Told him I heard the same from the last person and he told me they'll call in less than a minute. Noone called. Complete failure.
I was fired two days ago for absolutely no reason.
Pizza Hut is apparently implementing a new policy that 10 percent of workers are exceptional, 70 percent are "average" employees, and 20 percent are substandard and need to be fired. So it's my understanding that each store HAD to pick at least two people to fire even if no one had any problems. So, I was the unlucky ### that got thrown under the bus. My restaurant manager was forced to fire me by the regional manager, against her will.
Therefore, I am never patronizing Pizza Hut again for its terrible treatment of its employees, for holding a policy that essentially says that someone always has to be last even though there are no real problems.
Pizz hut gave out my personal information to a non-pizza hut person. This lead to whomever calling me with life threats and continuous pranks for weeks after. I contact corporate office, finally made it to Texas and put in contact with a man named Mike. Pizza Hut is not concerned about the ramifications of this and are refusing to do anything about it but offer a coupon. No employees wages were garnished or time off with out pay or simple FIRED!. Pizza Hut could care less about their customers and surely their customers safety. So I now know where the branches of pizza hut get their awesome customer skills, right from the corporate office in Texas.
I love pizza hut however I will never again order another pizza from there due to the manager and district...
we showed up with 15 people and the buffet was low on pizza. we asked the waitress if she could have some more pizza made. after checking with the manager the answer was "NO". because it was 12:55 pm and the buffet ended at 1:00. the manager didn't even show good people skills to come out and talk with us. just stayed behind the counter and acted as if she was busy. plus the restaurant wasn't busy. from now on we will go somewhere else.
My name is bryan muir. I was a employee for 15 years at frostburg pizza hut in maryland. I was written up and fired because the frozen meats were not pulled that night. Im a shift manager. They were pulled that night. My night time driver joel carey that works their looked over the whole store together so I have proof that it was done. The manager lindsay was from a store and handcock maryland she was the one fired me. I thought that was wrong and then when I tried to file unemployment lindsay and pizza hut denied my umepoloyment. Now you tell me I was employed their 15 years they fired over something stupid. Finally deny me of my employment to when I did nothing wrong. How wrong is that.
Food is burnt plus a hair in a pizza.Serverand manager needs more training in food and how to fix a paoblem.Manager told us we give you 20% off the bill. Bill was $23.77, we had a card for $10.00 discount and still we got to pay$12.45. With the poor food and service we should of got at least 50% off.There is also a health issue with the hair in the pizza.I wish some action would be taken.The staff member has no experience in dealing with customers and wanted to give a suggestion which she already at the table could not believe about the hair and said all the sauages burn coming thru the oven .Not so we had a pizza 2 weeks pryer to this.The 20% of $2377 is $4.54and discount of $10.00=$9.23 plus taxes do not add up to$12.45
my pizza was ###ing disgusting excuse my swearing but im pissed, I just got a stuffed crust pizza from the...
My self and my riend went to dine in at the pizza hut resturant on the 15th april 2009. We orderd two buffet...
Ordered on the web 5 calzone pizza's and large order of cinn. sticks ($35.00 total).
went to pick up and very rude waitress told me to wait a min. then she never returned to the counter.
Another waitress came and I asked to be served, after she had waited on 4 other customers before me, and she first said she did not have my order, then said oh yes here it is, that will be $35.00. She completed the transaction, and then walked away without telling me where our order was. Needless to say 45 min. later, I finally received my order. That was 45 min. on top of the 20 min. I waited before recieving any service.
I ordered by phone three large pizzas and the new desert called Tripple dippers, that looked so good on TV but when I went to pick up the pizzas, had to wait a long time before anyone acknowledge that I am there. Then the cheese anchovies pizza had one slice of anchovies per slice...what a joke...Dominos pizza gives PLENTY of anchovies...then the Tripple dippers was pathetic...it was not in the box it supposed to be in...when I got home the bread etc was messy all over the place...disgusting...and on pizzahut.com.au you cant even email them to complain...NEVER WILL I GO BACK TO PIZZA HUT. Should have stayed with DOMINOS.
hello everyone im reduan from gombak. i got one x-perince last week laa..
so suprice me coz at rural location banting also got fast food res such as pizza hut. even its small town but they able to give me a good service and entertaiment my family and i...
of couse they loook like old building but for me as customer there it too enough laa...
for staff do the best among ur best ...
I was hungry last night so I took my entire family to Pizza Hut to eat. When we sat down, nobody came over...
Dear Sir/ Madam.
Yesterday on 26th May was a very nice day in Swansea, So I decided to go with my girl friend to brigand to make some shopping. When we finish shopping we decided to go and have a meal, and for me the favorite place as I used to go always is Pizza Hut not only just in the U.K but in every country I used to go, I don't go to other not trusted places…
Anyway, as we order two cola and salads and a large chicken barbeque pizza, and when they placed it on the table I discovered that it was with pork, I asked one of the staff that we order chicken barbeque only and not with pork, they told me it comes with it as it is in the menu (barbeque dulex), I said again I ordered chicken barbeque pizza only, because I don't eat pork as it is forbidden in my religion, they take it away and what they did is they remove the top, and the pork (as I suppose) and they did not add anything and they beck it again (it was nearly burned) and they add some catch up to make it in a good shape, I was really shocked. As there was a lot of people beside us and my girl friend did not eat any peace, it was the most terrible pizza I ever eat in my life, I swear it was only just catch-up and red onion, the cheese are burned, simply there was no flavor nothing just bread and catch-up.
I really feel embarrassed specially when the staff was unhelpful, so I decided to eat it and not to say anything or the people beside me will say that I make a lot of unnecessary complains. When I pay the bill I told this to the girl (Rebecca) what happened, she did not say anything and just ask for payment.
I felt very angry especially when I went home and there was pain in my stomach because of the pizza I ate, I really spend a terrible day yesterday because of that... as the opposite I used to spend my best time there!
I really feel unfair, and I will not be a customer for pizza hut as I used to be from more than 15 years ago, I think you should look carefully to your customer satisfaction, because you have a very good strong reputation all over the world.
My bill details it the following:
Pizza Hut (UK) Ltd
Designer Outlet Village
Tbl 29/1 Chk81 Gst 2
Station 2 26May'09 15:43
Hope I will be fairly treated.