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Pick n Pay
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1.2 5 Reviews 780 Complaints
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Pick n Pay Complaints 780

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Z
11:49 am EDT
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Pick n Pay Service at till points

On 23 May 2022 @ 10:00 in the morning at Pick n Pay, Wonderboom Junction, Annlin, Pretoria.

Only 1 till point open and clients standing in the isle to be attended to and this is not the first time it has happened. Went to the cigarette counter and was sent to the Lotto counter. Person at Lotto counter ignored us and went to the cashier at till point for something else and then decided to come back to assist us without any explanation.

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7:45 am EDT
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Pick n Pay misleading pricing on lamb specials

estcourt branch , lamb was supposed to be on special ninety nine rand per kilogram , store manager white male said stock finish , thier price r224.00per kilogram ,

21/05/2022 app 13hoo

this store often does not conform to national specials ,

their pricing often incorrect , and one has to watch your till slip . one price on the shelf , at pay point a different price is charged

Desired outcome: feed back is this branch part off the pick n pay group

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8:47 am EDT
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Order number : 3348273 I ordered on 19.05.2022. My order was incorrect - I assume I had received another customer's order - none of the items I ordered were delivered. I called customer care and logged a query with the consultant who advised she would escalate the query. I also emailed support. I have since called the customer centre 4 times pleading for a...

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T
9:55 am EDT

Pick n Pay PnP App Grocery order

I made a R795 grocery order online at 12 midday on the app, at 2pm got a text that the driver is here and 2 hours later I am yet to receive it I've had to call the customer support line 3 times now with no assistance I am being placed on hold on the claim to try contact the driver. They now tell me a refund will take 3-7 days, for groceries I am supposed to consume today! The customer service is absolutely appalling, PnP has lost my household as a customer that's for sure. I will definitely be looking to other retailers.

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8:32 am EDT
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Pick n Pay Online shopping

I've made a online purchase on the 8/05/2022 on my pnp smart shopper credit card, I've received a sms to thank me for the purchase and my credit was taken but I didn't receive any confirmation email .

My delivery was scheduled for yesterday morning between 9am and 1pm but I heard nothing from pnp.

When I go online the items is still in the basket but my credit was taken.

Never received my items and never received any email.

Desired outcome: Credit refund

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8:56 am EDT
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Pick n Pay Castle lte bear that was not drinkable.

The case was bought on 1/4/22 for r200. They said that they will let me know what sab say about it because this is not their product. It was bought it at picknpay liquer store ficksburg. On 9/5/22 I did not hear from them and visited them. They try and convince me in front of customers only 4 bottles were affected. After n big argument they want to replace the case. I was so upset that I left the shop. I will not buy any thing from them again. How can a company sell substandard products, in go into arguments with you if you want to complaint.

Desired outcome: i want the case to be replaced and an apology.

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6:31 pm EDT

Pick n Pay Rotten butternut

On the 20/04/2022

I purchased food From pick n pay Chris Hani mall.when I got home I found that butter nut was rotten and smelly.

I went back to the store and spoke to the manager I didn't get an apology she requested me to go take out the ban and bring it to the store even providing pictures And video so I have to bring it back to the store not even considering if I comfortable with carrying a rotten smelly butter nut after I didn't even want it near meThat's putting people s health at risk. I emailed the customer service for pick n pay on 25/04/2022 and sent all the needed information until today no reply no refund . Very poor service so they keeping rotten food as if we dog's

Desired outcome: The store needs to take accountability for their action that's unacceptable and a heath inspection check all the products on the store and I want a my money back.

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7:39 am EDT

Pick n Pay Empty aerosol can never resolved, dried out chicken and stale bread

I had an issue that I complained about last month already. I ordered mortein target, the packer sent me an empty can. Emailed support to date I have not had feedback in any form. Who sends an empty can, do they not feel or check the items they pack?

Last night I ordered a whole rotisserie chicken, it was so dry and hard. Literally not edible, the bones itself were black, not fresh at all but packed for customers to consume. The 4 loaves of ouma bread sent as well, not fresh. Dont pack old and stale food for the online customers just to get rid of stock, that was our supper last night that I had to throw in the bin, I couldnt let my kids eat that.

Desired outcome: I want a refund on these items , I would never choose or buy that in your store. Train your shoppers not just to pack products but to check expiry dates and freshness and the quality of a product

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2:23 pm EDT

Pick n Pay Unprofessional customer service

I bought some clothes from pick n pay clothing at madeliefie and I return the clothes today around 5pm the lady behind the till ring the bell to call the manager after 5min she call the manager she yelled "I am coming" the lady explained to the manager why I want a refund on the items and the manager rolled her eye and she just showed me that she was not in the mood to assist me so I told her taklego please your attitude stink and you need to go for customer service training. I pay for the clothes didn't stole them.

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9:30 am EDT

Pick n Pay Cashier'bad attitude

I was at pick and pay Kempton square in Kempton park, and a cashier gave me a bad attitude she was even swearing at me she is even said I can report her she doesn't care. so this how the story started we we on the que where where there is two cashiers on the same row them customers where going to the next cashier then I was standing there confused and I polity asked her if her till is not working and then she was why are you standing her and give me your staff so that you can pay and I was like I'm asking you nicely because I can see other customers passing, then we started exchanging words and she said I can report her she doesn't care. her name is winnie Selepe

Desired outcome: Teach your cashier good customer care

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10:04 am EDT
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Pick n Pay Harassment

This afternoon at pick n pay liquor my mother,myself and my uncle were harassed by an employee.The employee touched us against our will and didn’t follow the “social distancing” rule.This event that took place traumatized me and made me feel sick and dirty.I am a 14 year old minor,not even my own father has held me like this predator.My mother was forced to wear a mask and was petrified due to his actions,the same with my uncle.My father was not with us and we all felt indescribably horrified.The name of your employee is Bernard.I have never felt so disgusting and small in my life.

-Shana

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11:53 am EDT

Pick n Pay Non availability of product advertised in store

Went to get this advertised products, no pick n Pay peas available, ask for assistance, said none in stock, when is stock available, I don't know, putrid...

MY PHOTO SAYS A LOT

Desired outcome: See above

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10:51 am EDT

Pick n Pay Online services

I placed a order this morning at 11h30 it's 16h47 I never received my order when I spoke to one of your agents he told me my order will be delivered tomorrow morning and when I asked him how is he gonna compensate me he put me on hold and never talked back to me when I spoke to another agent saying my money will take 10 days to go back in my account when I spoke to the Manager Randall he is telling me I'm not the only customer I didn't call about other customers I called for myself then he asked me what do I want him to do cause their is nothing he can do what kind of a customer service is that

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6:27 am EDT
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Pick n Pay Wrong airtime received, no assistance granted or refund

I bought airtime a week ago at the Pick n Pay Evaton Golden Highway and I was mistakenly given the wrong network airtime. Went back the following day to take it back and I explained to them what happened and they said the only way for them to help me is for them to re-sell it. The cashier promised to send it last week but didn't, I called in again yesterday to enquire and the manager said that the cashier will get back to me in 10 minutes yesterday but I still have not gotten a call from the cashier nor the manager.

They said they bought the airtime already but they have not sent it to me yet and when I called asking questions the manager says I'm being rude when I express my dissatisfaction with the service because when I ask him questions he does not want to answer. This is the most horrible service I've received from Pick 'n Pay. And I'm still waiting for my airtime.

Right now I've been calling but I don't get an answer, may I be please be assisted as the cashier and manager have failed to do so.

I can be contacted on [protected] - Martha

Desired outcome: I would appreciate to receive my airtime as promised

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3:32 am EDT

Pick n Pay Service

I am so disappointed in the way pick n pay handled my mom a 60 year old woman, on the 20th of April 2022 around 1pm, She went to The Bridge PNP in Joburg where she was treated like a criminal by a Security guide for doing her shopping, She is not okay she is even afraid to go outside , I just wanted to notify you about this before I take it up.

Please contact me or my mom for an apology as the old woman doesn't even want to see PNP on the TV.

Mpho.[protected]@gmail.com

Desired outcome: I would like an apology to be given to my mom as she is old to be getting such services from security guards that don't even know what they should be jdoing in their occupations

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9:23 am EDT
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Pick n Pay Illegal mask wearing enforcement post dma

Good day.

Pick n Pay staff at Lakeside store cape town refuse to let me in without a face mask. I explained that the DMA is over and thus there are no more mandates. They claim that it is pick and pay policy.

I had entered two days earlier without a mask and nobody said a word and teller and security were friendly.

This is inconsistent and trying to force people to wear a face mask is unconstitutional and discriminatory.

Kindly advise the official legal policy with legal documents to support. Thank you

Desired outcome: Access to stores without face mask

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2:48 am EDT
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Pick n Pay Pnp Asap

I live in durban I placed an order with Pick N Pay ASAP. I placed an order on Wednesday . Today is Saturday and I still have not received my order . The call centre keeps telling me it is on their way. My order number is [protected]. My name is Brittany Yorke. Last Agent that spoke to me is Skye Anders which he has not come back to him . He said he would call me but he never called . I expect the delivery at the latest by 10:00 this morning on Saturday 16 April . I am very irrate customer I find pnp customer service no existence. I will never ever recommend or use pnp again.

Desired outcome: I want my food delivered today at 10:00

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Update by Brittany Yorke
Apr 17, 2022 3:25 am EDT

We ordered food on Thursday they didn't bring it. Yesterday the driver said he was on his way and when iaksed where he was she blocked me . When I called he doesn't answer . He is a scammmer and steals your products. My order number is 3042232

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12:30 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Good Day, I would just like to say that Pick n Pay Kenilwork Centre, Cape Town, Western Cape bakery customer service is putread to say the least. Came from work straight to the bakery to collect my hot cross buns. Unfortunately with no succes, waiting for an hour and 30mins now. I am really disappointed. Gaynor Adams, Ottery. I really expect this to be resolved please.

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4:23 am EDT

Pick n Pay Pineware double spiral hot plate

I bought a double spiral hot plate on 02/09/21.Today 13/04/2022 they refuse to fix for me or exchange,store manger or controller she didn't wear name tag.my heart is painful knowing that they cannot assist while 1 year warrany is still effective.i bought this hot plate in high retail so they can assist me when encountering problems.kindly assist me further. Your respond is highly appreciated.

Desired outcome: Exchange or fix it.

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4:12 am EDT
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Pick n Pay Pricing, incorrectly charged

11 Apr 2022, 13:32

Yesterday I went to Pick 'n Pay, South East boulevard family store in Vanderbijlpark.

Pick 'n Pay is currently running a special on Ricoffy, buy two tins of 750g and get one free tin of 750g free. Thus meaning 3 tins for R 149.98. The current price of the product is R74.99. At the till point the said product rang up as R99.99. When questioning the supervisor she just said the price is R99.99 when buying three to qualify for the promotion. I then phoned customer care, the consultant said the price is R74.99, and that the store has no legg to stand on and should be chargded accordingly. He also mentioned that its the habit of family stores to inflate prices when products go on special an that is unacceptable. In the meantime the manager showed up, but was of no help just said he can't assist as he doesn't have he reading glasses on him, head office must sort it out! Phoned head office but was transferred to customer care again. A reference was given this time [protected]. This morning I phoned the Cape Town head office to speak to the group secretary but was kept on the line for 14 minutes without being assisted.

Desired outcome: Full refund and double the difference as per their policy

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About Pick n Pay

Screenshot Pick n Pay
Pick n Pay is a South African retailer offering groceries, clothing, and general merchandise. They provide in-store shopping, online ordering, and delivery services. The company also has a loyalty program and offers financial services.
How to file a complaint about Pick n Pay?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Pick n Pay. Make it specific and clear, such as "Overcharged for Groceries at Pick n Pay [Location]" or "Expired Products Sold at Pick n Pay [Location]".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or any other specific issues. Mention the date and location of the incident, and describe the problem you faced. If you had any transactions, include relevant information such as receipts, product names, and prices. Clearly explain the nature of the issue, the steps you took to resolve it, including any communication with Pick n Pay representatives, and the company's response or lack thereof. Detail how this issue has personally affected you, whether it was a waste of time, financial loss, or any other impact.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or other correspondence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Pick n Pay, whether it's a refund, an exchange, or any other form of rectification.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Pick n Pay representatives addressing your concerns.

Overview of Pick n Pay complaint handling

Pick n Pay reviews first appeared on Complaints Board on Feb 24, 2010. The latest review Chocolate cake at pick and pay parow centre was posted on Sep 26, 2024. The latest complaint smart shopper voucher was resolved on Sep 07, 2019. Pick n Pay has an average consumer rating of 1 stars from 785 reviews. Pick n Pay has resolved 42 complaints.
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  1. Pick n Pay Contacts

  2. Pick n Pay phone numbers
    +27 800 112 288
    +27 800 112 288
    Click up if you have successfully reached Pick n Pay by calling +27 800 112 288 phone number 37 37 users reported that they have successfully reached Pick n Pay by calling +27 800 112 288 phone number Click down if you have unsuccessfully reached Pick n Pay by calling +27 800 112 288 phone number 35 35 users reported that they have UNsuccessfully reached Pick n Pay by calling +27 800 112 288 phone number
    3%
    Confidence score
    Customer Care
    +27 860 303 030
    +27 860 303 030
    Click up if you have successfully reached Pick n Pay by calling +27 860 303 030 phone number 8 8 users reported that they have successfully reached Pick n Pay by calling +27 860 303 030 phone number Click down if you have unsuccessfully reached Pick n Pay by calling +27 860 303 030 phone number 20 20 users reported that they have UNsuccessfully reached Pick n Pay by calling +27 860 303 030 phone number
    Online Shopping Help
  3. Pick n Pay emails
  4. Pick n Pay address
    101 Rosmead Avenue, Kenilworth, Cape Town, 7708, South Africa
  5. Pick n Pay social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 10, 2024

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