Pick n Pay

Good day

I usually go shopping at Pick n Pay Southgate Mall, but I must say I was not impressed by the cashier Jabulile G Dhladhla. She just scanned and pushed my groceries very roughly, she didnt even greet or ask if I need any bags. I had to ask her to provide me with bags and upon making a payment I had to even give her my smart shopper cause she didnt even ask for it. A smile wont hurt anyone even if your angry at someone or something. Please provide her with proper customer service training, she really needs it!

Hi me and my boyfriend were just in your store On Darwin. Its located conveniently close to our apartment complex and we used to enjoy shopping there. We (mostly my boyfriend) go to that store almost daily. I've noticed tonight and last month when we did our grocery shopping that for some reason the security guards always follow us around. After mentioning this to my boyfriend in the car home he told me that always happens to him when he goes there. This is unacceptable treatment towards people that take their hard earned money and spend it at that store. The thing that made it more obvious that we were being watched was that one of your workers/ perhaps managers came up to me and gave me a pen for absolutely no reason. And on our way out I looked back and he and the security guard were watching us walk out. Surely someone in that store must recognize us as regulars and could've nipped any suspicion in the but. I will go back to this store next month but if it happens once again I'm taking this further. I can only speculate that's its because we're a young (coloured) couple that looks even your than what we are and for some reason we can not just be shopping there like every other customer. I've never stolen anything in my life and neither has by boyfriend- we don't need to. I am highly upset disgusted and disappointed in this treatment.

Is the below email genuine or a scam as it asks for your bank pin no

Your Smart Shopper Statement as at 24/06/2019

Card number: 735328**********
Points balance: ***
Points expiring 24 June: 0

Dear Smart Shopper,

Please be informed that you have been rewarded with a R1500 SmartShopper Voucher for been a loyal Pick N Pay Customer

To enable your Voucher, please follow the steps below:

CLICK HERE TO PROCEED

Have a great week.

Sincerely,

John Bradshaw
Head of Marketing

Prices valid until 30 July 2019.

On Thursday 13th July I purchased a piece of sausage from the hot foods section at Pick & Pay Boston, Cape town, Western Cape.

When I got to my car I put the sausage on a roll I bought at the bakery section from the same store and took a bite. I was shocked and disgusted to find a big metal piece (the shape of a staple) in my mouth.

I also found another piece in the remaining sausage. I immediately returned to the store to see the manager. The manager, Chris, was just as shocked and apologized profusely. He gave me a refund and some chocolates.

He undertook to inform Pick & Pay head office and revert to me later the day. Chris phoned me later the afternoon to apologize again and informed me that he has escalated the matter and that I should get a call from the foods company that deliver to Pick & Pay. I subsequently got a call from a Natalie from the foods company who also apologized and informed me that the supplier (in Durban) will contact me.

A week has passed and I have not had any further communication from anyone. I find this rather unprofessional to say the least. I really want to know what action has been taken against the supplier and how my trust in your product can be assured.

Kindly find pics attached.

Regards

Mr Jaftha
[protected]

For the second time, on a Saturday mid-day, I wanted to exchange an empty crate of Lion Lager quarts at Waterstone for a refill. Apparently, only the manager can credit the reurned crate. The previous occasion, no manager was present in-store. I had to wait 20+ minutes for the staff to track him/her down to return to the store, and another 10 minutes for the till staff to work out what they had to do with bits of paper that were faded and useless.

Same thing today, except after waiting 10 minutes for the manager to be found, I reclaimed my empty crate and went to shop elsewhere.

For some reason, I believe that someone managing a store should be there to manage the store. I understand there are toilet/tea/smoke breaks, but then appoint an understudy who can fulfill the role! And train the staff to perform their functions!

It is completely unreasonable to expect your customers to waste 25 minutes just to purchase some beer (Management 101). I will never bother to shop there again.

My card number [protected]
Contact cell [protected].
I was at Pick n pay Kenilworth centre and not one of the smart shoppers card machines was working l. I tried to swap points for 2 wimpy vouchers and the machine froze. I was taken to customer services and they called the call centre where I changed my contact details and the consultant tried to sms me the vouchers to me and numerous attempts failed. He ten said he'd call me in 15min, that was at 11:50am needles to say i have not had a call back nor have my vouchers been sent to me.

Very disappointed is service or lack thereof.

Kind regards
Cara Reed

Good day. My daughter has a gluten sensitivity. I was very happy to see your new product line..Gluten Free White Bread (handcrafted gluten free whitebread) and i purchased a loaf for her. When I got home, she cut herself a few slices. The holes in this bread are huge and i would like to know how you would apply butter/marg to these slices. Quite disappointing. Thankfully the flavour is not bad. Please see the attached photographs. Date purchased 05/06/19 from St Peters PnP Observatory Cape Town

I bought the juice on 31.05.2019. Upon wanting to break our fast with the juice we discovered that the juice has gone off. upon investigation we noticed that the expiry date on the juice was 31.05.2019 and the sell by date of the juice was 24.05.2019! yet the juice was still in the fridges when I purchased it on 31.05.2019.

We bought it by Pick N Pay, V&A Waterfront branch. the barcode on our slip is 99910231270166331823 Time of purchase was 20:53.

I am disappointed at the service and would like to request a refund as I have just wasted R52 on a juice that I did not consume.

I would like a call back with a resolution please. My Number is [protected] (Wazeer Davids). If you require any further details i am willing to supply you with it. email: wazeer.[protected]@capetown.gov.za

I bought a gas heater last year (2018) july and within 2 weeks it had a problem, switches on and after few hours it's automatically switches off.returned it and was referred to a guy called Nhlanhla who is the HOD of appliances at Northgate.the guys told me he will book it for service and it was a bit concerning to me as the heater was 2 weeks, it took about 12 days and it was back with a report that nothing is wrong, I took it back but the problems still persisted and I took it back again and it was again booked in and I asked why do I feel like a bought a second hand heater with so much money I can't have a heater and hardly a month it's on second repair the same Nhlanhla was so rude and told me the proble is we don't know what is meant by guarantee I felt insulted and disrespected but I allowed him to take it in, the report was shocking it said I should open windows when the heater is on which I felt it defeat the whole idea of buying a heater. I took the heater and the problem was still on, I went to him and told him the problem is still there and he told me they don't have heaters as winter stock was sold out and immediately when they got stock this year he will replace it.i just realized now that it was his tact to get rid of me this year I returned it this time with a video of the problem and he said I must bring it in and they will switch it on to see the problem and when I came back I was told the heater doesn't have a problem.listen it's not about money it's about paying for satisfaction and quality.today me and my kids are sitting with a blanket because the heater switched off again an pick and pay Northgate Nhlanhla feels he rather have unhappy client rather than loosing money by replacing the heater. I want to know where can I take it further because I'm really not happy on the bad service I've been given by pnp Northgate.im going to take this matter further until I'm heard because I sent an email to customer complaints last year to this day no response.where can I escalate this matter to?please assist

I have complained about the poor stock on no stock on the shelves at the Northridge Mall branch numerous times with NO improvement whatsoever. In fact after you revamped the branch it is worse that ever! Today when I tried to shop at this branch there were almost NO Robertson Spice. Two short rows and the few spices there were were duplicated to fill up the row. There are NO Robertson Master Spice blends and a few boxes of the larger economy refill boxes. Three or four blends and the boxes were duplicated to fill up the space. I asked the customer care lady about this and she said that the headoffice discontinued the Robertson Spices that is not on the shelf. I cannot believe this! It is rediculous to shop in a store that do not stock Robertson Spices. why don't you just close the store. The Fruit and Vegetable shelves were almost all empty - as it is most of the time. The Moirs and Trotters Jellies have dwindled to the extent that there is about four flavours of each make on the shelves. The same with the Royco and Knorr Sauces - you must take what there is because there is a very small variety. I must now shop at Checkers to replenish my Robertson Spices so, I might as well do all my grocery shopping there. Do you want to build up a business or bankrupt it? I can understand that if a line of products move slowly that the decision is taken to not stock it anymore...but thousands of customers uses Robertson Spices, Moirs and Trotters Jelly, Fruit and Vegetables. I think that I must write a letter to the CEO about the poor stock position in this store maybe customers will get a better reaction from him

The PnP, George (Knysna Road), is driving me crazy. The stocks are way down. PnP is dictating what I can or cannot buy by discontinuing products. As example. There is no Rose's Lime Juice. In fact, There is no Rose's marmalade.
I am frustrated by PnP staff who push past or make one stop so that they have sole right of way.
I am angered by till staff who enter into conversations before assisting the public.
There is am express till, which only opens at 10h00. On many occasions, the express line is still bot open by 10h30! When it is open, there is, usually, one tiller. So when a problem arises we have a bottleneck.
The Monday morning magazines are not out by 10h30 (all the other shops are, but not this PnP).
PnP has lost the plot!

Hi good day
I shop regularly at the Pic n pay Bredarsdorp and there is never and almost no Halaal cold meats pressed beef viennas smoked chicken has not been on shelves for months that is the smoked chicken and cold meats in weeks, Naan or Rotis in the store.
Savouries too 3 boxes and once sold it, never seen or takes almost up to 3 months or never back in stock.
Please could you address this issue as i have spoken to management and nothing has come from it.

Would like to see more halaal products in store.

Please provide me with feedback regarding the matter.

Regards
Faz
[protected]

Good day

Kindly assist as I am very disappointed and irate by the service I received at the Promenade Pick &pay branch.

I purchased the Hand mixer as I am a baker and use it for my small business that I run from home.

I was ex-static when I purchased the mixer on sale for such a bargain.

However its been over a year but it was still under guarantee therefore I had hope of replacing it.

I returned it not that I wanted the money back but clearly cause I need my machine it Eid and I have orders but I was just told out of stock .

That is just unacceptable Please assist in ensuring that this product is ordered as I urgently need this machine.

As per the store I was told that they awaiting stock but not once was my contact details taken to advise upon arrival.

Not really a complaint but I would like to bring this to the attention of the Pick 'n Pay clothing department. I am a senior citizen and think that the clothing department should cater for bigger sizes, namely the trousers for ladies. The legs on all the jeans are so narrow that it is a health risk. I understand that it is fashion dictated and the buying bulk at good prices from China but surely there is a company in China that you could buy normal clothes from not for skinny people. I am a regular size 36 but I have resorted to buying my jeans in the men's department as they are thicker, cheaper and more comfortable.
I also know plenty ladies that do exactly the same thing. This is just from a consumer's point of view.
I enjoy buy clothes from Pick 'n Pay and it is affordable for a pensioner.
Thank you

I'm so disgusted with the attitude I received from a supervisor at pnp in vangate mall today (19/05/2019).

I did my shopping and went to the checkout point. The cashier noticed that I was charged full price for markdown items that I purchased. She called a supervisor (Abdulrazak) to override. I stood there for almost 15 minutes waiting for him to come and assist me. His standing at the customer service desk (by the switchboard) and I waved at him to come over. He looked at me and just continued with whatever his doing.

He eventually came over with his crap attitude, doesn't greet or apologize for the long wait. Then I asked him if he know how long I've been waiting for a supervisor. Also told him that he doesn't even greet or apologize.

So instead of apologizing, his reaction was to shout at me! Can't I see his busy with a customer! Then he shouts at the cashier asking her if he's the only supervisor, couldn't she get someone else! (Bare in mind that he was standing by the switchboard and couldn't think of making an announcement to call another supervisor).

He did what he had to, still shouting at me that he won't apologize and all and left. How on earth did he even get this position?! Is this what pnp allow their employees to do to loyal customers? I am still so angry and disgusted for the way I was treated!

I will NEVER set foot at pnp vangate mall ever again!

Good Day
I would to lodge my complaint against to pick n pay store in phillipi in nyanga junction in Cape town. On the 16/05/2019 around 18:35, While I was doing my shopping the security were with the thief and they were spraying and in that spraying they missed thier target and spray on me with that paper spray. And I couldn't move for more than 30 with help help because my eyes were saw . Can you please help me to resolve this because this has damaged my reputation since people might think I was one of the robbers . My number is [protected] and my email is [protected]@gmail.com. thank you

Good Day,

I have emailed PnP Ottery today and await feedback and I am sure they would ignore the email but never the less this would be on radio if they do not resolve my issue an credit for the appliance that was bought.

Pensioners purchased a appliance an given as a wedding gift an it did not function an when returned pnp demands a till slip. The slip was misplaced but the point system on pnp card when swiped has a electronic record kept so if the customer provides the card pnp can reprint the till slip to have the appliance returned at the exchange desk. They refused and the pensioners had to purchase a second appliance to hand to the wedding couple not to feel bad. Pick N Pay you are disgusting to do that to pensioners. My parents has supported your retail since established and they live in the area 35+ years

Pick n Pay Ottery should be ashamed of the ethical standards in business towards customers. Its time the people of Western Cape who has been through bad service standard start shaming retailers on air for being ignorant towards assisting the people who keeps them in business.

Now as per image you can see my parents has two appliance as the new one would be given to the couple. And the other new appliance being non functional is a waste which Pick N Pay ottery hyper has zero concern so People Of South Africa if you ever purchase a Philips product from Pick N Pay please Dont Support Them because they cannot support you as end consumers.

Advertising the product or items 3 for 2 the items are of inferior quality in this case flowers orchids even if it was free will not accept please as a respectable service provider I expect better from these stores the attitude of management is deteriorating at a fast rate leaves me no option but to lose trust in u please do not promote 3 for 2 if the product is deteriorated and not worth the sale

I purchased 8 vetkoek/magwinyas from Pnp tokai branch yesterday. I took it for lunch but decided to have it this morning before taking my medication. I chewed on something strange and spat it out. To my disgust, it was a bloodied plaster. I took pics, called the customer service department and lodged a complaint, I emailed them the pics shortly after 9:00 this AM, hours later no call from the Branch Manager or any concerned person.

Kaycee, the lady who lodged my complaint handled the matter well and said she will refer my complaint to whoever handles such matters. I asked that this matter be treated with the seriousness that it deserves because it can be detrimental to my health because I am a cancer patient receiving chemotherapy and my immune system is compromised.

I clearly stated that I do not want to be offered a refund or have the item replaced as offered to me when I lodged my complaint this morning.

I became literally sick by lunch-time (vomiting, headache and nausea), was not able to eat my lunch which is very important for someone receiving chemo. I am unable to focus on or perform my duties today. It may very well be mind over matter but it has affected me in a negative way.

I am disappointed that Pnp management didn't respond accordingly, I feel that they don't think this matter is serious. Unacceptable and appalling.

On the 27/04/2019 I purchased a vacuum pk of porter house steak from pick n pay, malmesbury.along with a few other products which I was to use in the preparation of the steaks.every month my boss comes around for a meal which I take great care in preparing. The steaks where pk on the 17/04.sell by date 01/05.I opened the pk on the 02/05, much to my disappointment the meat was off.not to my doing.I had made the sauce and veg and had to dispose of the lot.much to my embarrassment.that alone cost +-R200.I ended up taking him out, at my cost to the tune of a further R500.I always compliment pnp, but this was not acceptable. I hereby provide my I'D NO in the event pnp will CR my points card.this I think is a reasonable request.if so case closed, if not, I will persue the matter.I'D NO [protected]