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Hi my name is Thembelihle a very upset and disappointed customer with the service I received from Pep in Bridge City kwamashu on the 11.02.2020.Im a regular customer at, Pep who is always happy to shop in any Pel stores. 31 jan 2020 I bought shoes from pep izingolweni which were not suitable whe. I got home and I already lost the slip during my shopping . Then I went n to Pep Bridge City for a exchange then the cashier asked for a slip I told the cashier no I don't have if it possible can they request from izingolweni I've got transaction details He said no I call a manager which is perfectly fine.
When she got to to me no greeting with an angry grumpy face, I had to greet her and explain she pulled out a till slip from a till and showed me cumpany refund and rules which I understand and respect.
she said she can't help and I then asked it possible to get ths sleep Via email, she toltme no they don't have email access I must get a sleep from home at Harding.
Firstly the store manager does not have a name badge you don't even know whow to address her.
I was like hang on sister I can't go to Harding for a pair of shoes and I. Not keeping the shoes that Im not gonna be using, tlld her to speak to her area manager ahich she said she's not available and Im asking myself such a big cumpany no one available to assist a customer no ways. The lady kept on arguing with me and my sister in law. I've never seen such terrible service worst from so called a manager. How is ah manging her staff if she can't manage herself like that.
She knows nothing about customer service that lady I was actually shocked I still can't believe she actually did that to a customer.
[protected]@gmail.com
Kind Regards
Thembelihle
[protected]
FNB :-) R1004.99 reserved for purchase @ Pep 8013 Izingolweni from
