Pep Stores review: paxi

I was sending a percel to Limpopo, and it is my first time to use their facility. I find the cashier called Sibongile at PEP CELL next to Pick n pay Boulders mall in midrand. Sibongile is very rude and she was not assisting wi passion. She was behaving as if PAXI is not part of PEP and when I tell her that its my first time using this her respond was very rude and infront of other customers. She even turn and go to assist other castomers and leave me by the till alone and she didnt give me the till slip she kept it to her self. Is this how PEP employees treat customers?.