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Embrace Home Loans

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Customer Service

+1 888 907 6261 (Customer Service)
25 Enterprise Ctr
Middletown, Rhode Island
United States - 02842
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
Sat9:00 AM - 3:00 PM
SunClosed

Complaints & Reviews

Embrace Home LoansMortgage

I am very disappointed with the experience that we have had with Embrace Home Loans and our closing that occurred the end of June. According to all the awards and accolades that I read about with Embrace, I would have imagined that our experience would have been much better than it has been. We have been provided incorrect information at least 5 times throughout the process, so much so that we had no idea how much to bring to the closing until the morning of. We had a conference call prior to closing that had to be rescheduled due to no one being on the same page as to provide us with accurate information. We were told that we could not provide the contingency fee out of pocket at the closing, only to discover in the closing documents that that was an option. Our most recent issue is a discrepancy in the contingency fund amount that we have. We were quoted a contingency amount, on July 18th for $3, 898.53, which is the amount that we have been working under the assumption of with our contractor, only to find out today that our contingency amount is actually $838.53 less. As you can imagine, this is sadly disappointing and the lack of customer experience and accountability for the errors is astonishing to me. I hope that you can see to it that this email is forwarded to the appropriate individuals who will address our concerns.

Paige Otis
51 Shady Lane
Bangor ME 04401
Loan # [protected]

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    Embrace Home Loanshome loan

    BREACH OF PRIVACY
    Name: Lizzie Clay
    Address: P.O. Box 725061 Atlanta GA 31139

    I spoke to loan officer Jason Savoy and he created an entire loan package and mailed it to the wrong address. The package included all of my personal information. I did not ask Jason to create this package. My entire personal information on file with Embrace has been compromised. I have reached out to Embrace several times with no resolution.

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        • Chip Leakas Feb 02, 2011
          This comment was posted by
          a verified customer
          Verified customer

          Embrace Home Loans has an A+ Rating with the BBB (Boston) and is an approved lender for FHA. All home loans today require an independent 3rd party appraisal by an FHA certified appraiser. Even though the mortgage company orders the appraisal, they collect and pay the fee directly to the appraisal management company and can have no direct contact or influence with the appraiser. The appraiser did the work, earned the fee, and produced the report which the consumer receives. The lender cannot retain any portion of a 3rd party fee, such as the cost of an appraisal. Embrace Home Loans is only paid by the consumers for closed loans, not for ordering appraisals.

          Government Loans (FHA) must adhere to ALL UNDERWRITING guidelines and requirements for "approval". In this specific case, which the consumer does not mention in their complaint, is that there were issues with providing standard required documents in a timely fashion (Tax Returns) AND that the applicant must be "current" (no late payments) on the mortgage payments they currently have.

          When the applicant (borrower) failed to comply with the requests to submit the proper documents (Tax Returns) and remain current on their loan payments with their current lenders, they failed to meet the government requirements for approval on their loan. The requirements are the same for all FHA Lenders. We would lose our ability to provide Government Loans such as FHA home loans if we are not in full compliance with government regulations and guidelines.

          Embrace Home Loans is one of the top FHA lenders in the country. We approved close to 17, 000 FHA home loans in 2010. Our Loan Officers are NMLS licensed, highly trained and supervised t0 provide the highest possible level of customer service.

          Embrace Home Loans apologizes for any misunderstanding or confusion on the part of the loan applicant. Hopefully, when they have resolved the issues stated above, they may re-apply to see if a simple update of the application would result in the loan approval they are seeking. You may call [protected] to speak with a Loan Specialist Monday - Friday 9am-9pm EST to learn more.

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