Upon ordering and paying for new prescription glasses, I discovered that the store had sold me the used store frames that I had tried on two days ago and at full price. I asked why did they do this and was informed that customers must request new frames upon purchase or would otherwise be given the used store frames that customers try on. I couldnt beleive this. First no customer expects used frames when ordering and paying for new ones. Secondly, there was no indication of this "policy" either posted or stated by the salesperson. This is fraudulent and deceptive practice that is illegal.
The complaint has been investigated and resolved to the customer’s satisfaction.