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Specsavers Optical Group

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Specsavers Optical Group Customer Service Contacts

+44 345 2020 241 (Whiteley, UK)
+44 238 062 5625 (Southampton, UK)
+44 156 273 3920 (Kidderminster, UK)
+44 115 933 0500 (Nottingham, UK)
+44 169 555 4200 (Skelmersdale, UK)
+44 156 677 1888 (Cornwall, UK)
+45 96 325 000 (Denmark)
+31 356 288 311 (Netherlands)
+27 860 105 405 (South Africa)
La Villiaze, St. Andrews
Guernsey, England, Hampshire
United Kingdom - GY68YP
United Kingdom

Forum 6, Solent Business Park, Whiteley, Hampshire PO15 7PA
Fax: +44 148 988 0615
Unit 1, Airways Distribution Park, Wide Lane, Southampton SO18 2RT
Fax: +44 238 062 5626
Foley House, Unit 4, Foley Grove, Foley Business Park, Kidderminster DY11 7PT
Fax: +44 156 282 7481
Cirrus House, 10 Experian Way, Nottingham, NG2 1EP
Fax: +44 115 982 6071
West Lancashire Investment Centre, Maple View, White Moss Business Park, Skelmersdale, WN8 9TG
Fax: +44 169 555 4210
First Unit, Newport Industrial Estate, Launceston, Cornwall PL15 8EX
Fax: +44 156 677 1897

520 Graham Street, Port Melbourne VIC 3207

New Zealand
Unit A, 26 Triton Drive, Mairangi Bay, Auckland 0632, New Zealand

Indkildevej 2A, 9210 Aalborg SE

Neilikkatie 17, FI-01300 Vantaa 

Huizermaatweg 320-322, 1271 LJ Huizen

South Africa
3rd Floor Oasim North, Havelock Street 6000 Central, Port Elizabeth, Eastern Cape

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Use this comments board to leave complaints and reviews about Specsavers Optical Group. Discuss the issues you have had with Specsavers Optical Group and work with their customer service team to find a resolution.

Specsavers Optical Group Complaints & Reviews

Specsavers Optical GroupBroken frame over ear

Please. Why must I pay over a r1000 to have my broken frame fixed (over the ear). Thats what specsavers westgate roodepoort.. Told me. I have [censored]
I thanksyou so much
Mrs me nel

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    Mar 03, 2020

    Specsavers Optical Group — frame and the poor service

    I had my new glasses from spec savers in Uxbridge in March 2019. I need to point out that I am on the ESA and...

    Feb 24, 2020

    Specsavers Optical Group — Incorrect script into my frame

    Good day . I went to take my frame to specsavers possibly on 6.2.2020 (got an sms from discovery). I received...

    Feb 12, 2020

    Specsavers Optical Group — failure to make appointment with opthalmologist as they promised.

    I went into Specsavers in Dec 2019 to change my scratched prescription glasses, and was given a full eye...

    Feb 11, 2020

    Specsavers Optical Group — retest eyes

    * Date of eye test: 20 November 2019 * Cash customer (pensioner) Good day, I took my mom to the Wonderpark...

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    Nov 05, 2019

    Specsavers Optical Group — eye test

    I have been given wrong prescription and I can see better without glasses. I visited the shop and not...

    Sep 01, 2019

    Specsavers — glasses

    I brought a pair of glasses with all the extras multi lenses, tinting and scratch resistance. I have been...

    Jun 25, 2019

    Specsavers Optical Group — canal walk cape town south africa

    SS Canal Walk Admin Thu, Jun 13, 1:36 PM (12 days ago) to me Hi Gaynore Fortuin Kindly note, you have not...

    Jan 25, 2019

    Specsavers Optical Group — frames

    I would like to lay a complaint against Specsavers, Raisethorpe, Pietermaritzburg, KwaZulu Natal, South...

    Jan 01, 2019

    Specsavers Optical Group — glasses

    hi..i brought glasses 3 months ago at the century city specsavers and I have a problem with the frame its no...

    Specsavers Optical Grouprepair on my glasses

    Hi I went to the pakuranga branch today where I purchased my glasses from around 5 years ago and they refused to fix them. She took the lense out and tried to match it with a frame in store and when she couldnt she said they couldnt do anything to help... I was happy for her to keep the glasses and reshape the lenses to fit another frame but she wasnt having it she was an awful shop assistant and I need my glasses fixed. If you cant fix them why? They were purchased through your team. I have never called to get any help regarding my glasses ever and now they need fixing. How do I getthis sorted through yoh people urgently???

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      Specsavers Optical Group — lack of incompetent assistance now costs me money

      I went to have new spectacles made from Specavers at [protected]@Carnival. After seeing the optometrist and...

      Specsavers Optical Group — eye test

      It was time to renew my 5-year driver's licence and also my spectacle prescription. I made an appointment at...


      Specsavers Optical Group — customer service

      I am totally dissapointed at the customer service of Spec Savers Hermanus. My wife went for her new glasse...


      Specsavers Optical Groupcontact lenses

      Hi I have just received my Contact Lenses, the boxes have not been marked up AGAIN with a R for the right lense, this is @ big problem to me, putting my lenses in at 4.30 every morning it is so-much easier when the boxes are marked up, I have telephoned customer services to be told that they cannot send me out the R labels as they come from the warehouse, just how difficult is this to post out some labels, I would willingly pay the postage, think it's maybe time to change my opticians one Very dissatisfied customer, this isn't the first time they have come not labelled up,

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        Specsavers Optical Group — glass lenses

        Since 28 November 2017 I am brought a pair of transition lenses at Gungahlin shop around 3 mounth the third...

        Specsavers Optical Groupmy varifocals

        I would like to complain about my trip to Bedminsters Bristol store . I had the eye exam on November 2nd. I paid a deposit that same day . Then my father very kindly paid the rest two days later to be told in seven to ten days I'll receive them. Fair enough I said and the date is now the 16th and still not received them. I popped into my store to ask whether they have them there and not called me. The response I received was we havnt received payment. To which two separate receipts came out and was shown to them. It was also on their tablets on the desks. There is no excuse for this shoddy behaviour as all they had to do was send the frames to the labs when they were paid off . This is a extremely strange store who really don't know their left arm from their right. Now 14 days I've waited. And I have to wait longer now. This is a farce and I'm not pleased at all by this work ethic . I'm putting in this complaint before I receive the glasses. I don't even know if they fit properly yet.

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          Specsavers — faulty multifocal lenses

          I purchased multifocal spectacles in december 2016 at specsavers the glen johannesburg. Had problems with...


          Specsavers Optical Groupmultifocal lens making my eyes worse

          I had previously had bi focal lens after 3 years thought I should have a fresh eye test, Went to Spec savers, in West wood mall, Westville, Durban South Africa.
          Had test done and ordered multifocal lens with climate eyes .
          It took 1 week and I collected them.
          I could not focus properly, and noticed there was light green dots on the lens, after 3 days it was worse, I couldn't drive, as I was not able to see clear, at work could not focus on the lap top, I even persuaded my boss to replace lighting in my office. Still not seeing clearly.
          Phoned in got appointment to see optician, she told me I was not looking through the lens correctly!!! BUMPED ME OFF AND SAID I MUST TRY for another week and it would come better and my eyes would adjust to the different lens. A week later, my left eye started to jump continusly. Went back to branch asked for them to change it for bi focal lens I paid R4000.00 and now had glasses I could not use. They said they would have them changed that was on 22nd of October I handed in the glasses . Each time I phone they tell me it will take longer it 11 days now . tel [protected]

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            Specsavers Optical Group — prescription

            I would like to make a complaint about the Specsavers store based in Hampton, London. I had an eye test with...

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