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Specsavers Optical Group Customer Care Service

Specsavers Optical Group

3rd Floor Oasim North, Havelock Street 6000 Central, Port Elizabeth, Eastern Cape
England, Hampshire
South Africa

Customer Support Phone Numbers

+27 415 065 800(South Africa - Head Office) 2 0
+27 860 105 405(South Africa - Customer Care) 2 0
+27 415 065 840 1 0

Specsavers Optical Group Complaints & Reviews

Specsavers Optical Group / faulty glass frame

Betsi on Sep 20, 2017
Good day I posted on consumer watchdog Facebook page (Botswana complaints page) on Friday about my grievance with Specsavers and the numerous times that I have contacted them to fix my faulty frame. I explained that I have called them 11 times and after my post they inbox'd me as I posted...

Specsavers Optical Group / eye tests and glasses

Karen Miller Taylor on Sep 11, 2017
Specsavers have repeatedly missed cataracts in both of my eyes. I had to fight tooth and nail with my doctor to see a specialist and the optometrist at specsavers kept saying there was nothing wrong my eyes were just deteriorating rapidly. I saw a specialist eventually at addenbrooke...

Specsavers Optical Group / poor customer service and order delays

kokobap on Jul 26, 2017
I called in-store to inquire about my delayed contact lenses as I was told, they take 5 working days to get delivered. However, I was waiting almost 9 working days for them to notify when I could pick up my lenses. I was waiting for someone to answer the call for approximately 10 - 15...

Spec Savers Melkbosstrand / spectacle lenses not fitted correctly and the photochromic coating is peeling off

Ian Richardson on Jul 3, 2017
I purchased new prescription glasses on 14 11 2016. I collected the glasses on 25 11 2016. I returned them to the shop in January 2017 as the lenses were popping out of the frames. After 3 days I was informed they were ready for collection. 4 weeks later the same thing happened and the glasse...

Specsavers Optical Group / incomplete eye test

David H Mills on Jul 1, 2017
I wish to complain about the poor level of service received from the optician at your Selby branch during my 11:30 appointment on 1 July 2017. This comprises three main issues: 1. the unkempt and "scruffy" appearance of the optician; 2. his somewhat brusque accusation that I wa...

Specsavers / overcharging at edmonton green

Chris Stephens on Mar 6, 2017
Last week I bought 3 sets of glasses from Specsavers. I was charged an extra £60 for slim lenses, and declined to pay extra for the other 2, and duely received thick lenses. It wasn't untill I went home and looked at their website, that the cost of slim glasses should have been £40, except...

Specsavers / service

Giorgos St on Dec 11, 2016
Moved to Swindon on September of 5th! Spoke with the shop in Swindon and did all my transfer direct bill and rest of details I had to do. Literally I just received my contact lenses pack and I've been in the store at least 4 times asking about my product. They told me that was delivered in...

Specsavers / child's glasses

staceyw90 on Dec 3, 2016
On the 13th of August 2016 I took my 4 year old son to have his eyes tested the optician was who tested his eyes was good. She advised that he needed glasses as soon as possible, so she took us down stairs and showed us what glasses were available we then got passed over to a male...

Specsavers / wrongly prescribed glasses

Sarah Dhib on Dec 2, 2016
I have been prescribed incorrect glasses by the optician at Specsavers Harlow. I need bifocals or verifocals but have been given long distance glasses only. I can use the current glasses for long distance such as driving but when using the glasses at wok I cannot see when I look down or...

Specsavers / customer service

Kirsty11 on Nov 9, 2016
My two youngest children were booked in for eye appointments today, due to school traffic I was 10 mins late so they could only see one of them which I I understand. My son whom they were about to see has been under a specialist at the Hospital for his eyes since he was small & has also...

Specsavers / customer service

Sharnay on Feb 8, 2016
Pathetic customer service... I went to spec-savers in port elizabeth at the bridge, greenacres this past saturday I received appalling service from the one staff member that michelle directed me to that would assist me with frames, she was very rude, sarcastic and didn't show interest to...

Specsavers / glasses lens

Reviewer43855 on Jan 22, 2016
I recently bought a lovely pair of frames from Specsavers which I was delighted with. However, they are unwearable. From the start they were extremely smeary and in spite of constant cleaning they are always smeary. These lenses are practically impossible to see through and not fit for...

Specsavers Poole / customer service

Reviewer92277 on Oct 28, 2015
Twice I have had very bad customer sevice at the poole store, high handed opinionated ne who says she is a canadian and a ukrainian woman whom have no idea as how to care for customers, both have a very high opinion of themselves, and were both showing contempt, for the way we should do...

Specsavers / policy and staff

Reviewer57716 on Sep 28, 2015
Three attempts at the Taunton store to purchase glasses. Staff very focused on sales only. Once had help with choosing frames. Every possible reason excuse given to up the price. They will be very thick lens and we would like them to look pretty on your face. And those frames won't...

www.specsavers.com.au / seller doesn't return the second pair of lenses

turkishbeauty on Jul 25, 2015
We ordered two pairs of lenses from www.specsavers.com.au. Basically, everything was ok, but the seller sent only one pair instead of two pairs. We weren’t happy about it; therefore we emailed the seller and asked politely to return the missing lenses. The seller replied and excused...

Specsavers / lens scratch

roland1 on Jan 7, 2015
In Oct 2013 I purchased two new lenses for my spectacles with scratch resistance coating from Specsavers Wrexham. Ten months later, the right-hand lens showed a severe scratch after normal cleaning. I had done nothing untoward and in all of my years of having spectacles I gave never seen...

Specsavers Contact Lenses / terrible service

Do not go to Specsavers. I have paid a monthly payment via direct debit for years and received my lenses until February when they no longer arrived. Apparently an end date was put on the account and no lenses were delivered for 9 months but my money kept being taken. I queried this with...

Specsavers Kadina Sa. Store / are refusing to repair or replace frame on warranty

ruth merritt on May 27, 2014
My 2 and half year holds glasses came apart on the hinge only a few months after we got them, specsavers fixed them under warranty but then the same thing happened again less than a month later but this time the franchise owner Peter Oswald is refusing to repair them. I have contacted...

Specsavers / bad service

mrzyz on May 13, 2014
I have a monthly contact lens plan with you, with £15 per month payment in direct debit. Most recently, I get to travel a lot within Europe because my job, hence I need smaller package of solutions. In my last annual check, I raised the query with my local store, the store assistant/manager...

Specsavers / very poor customer services

elsie194 on Jan 20, 2014
I have been a customer for over 10 years on a contact lens scheme paying £10 pounds monthly for a lens and solution package which is delivered 3 monthly to my door. I have had no package the last few months so was expecting a new pack coming through my door any time from January...

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