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Specsavers Optical Group
reviews & complaints

Specsavers Optical Group
reviews & complaints

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76 complaints
22 resolved 54 unresolved
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S
12:49 pm

Specsavers Optical Group - Refusal to carry out a second eye test as requested by hospital asthenia findings conflictd with Bridport Specsavers poor vision

Eye Test September 2021.

Dec 2021 Hospital examined my eyes during to referral found New glass prescription was incorrect to strong. missed Gllycoma variofacal incorrect missed dry eye .

Went another optician different readings better quality lens but expensive .

Went back to specsavers Bridport with Consultant letter refused to accept it or carry out a New test.

Failed to contact as promised

Desired outcome: New Eye test New prescription lens

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C
10:20 am

Specsavers Optical Group - Overcharging

I have today been charged £349 for a buy one get one free £129 pair of glasses.

I had a number of tests and paid £10 for scan but even so I looked at my bill when I got home and noticed that even with the polorization, the bill should only have been £188.

The optometrist service was excellent but the sales person deliberately overcharged me and this is not acceptable.

Desired outcome: Refund of overcharge

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L

Specsavers Optical Group - Hand me over to lawyers while I have a credit

I was visit the optometrist for a eye test that revealed i need glasses . I paid the test and a deposit on the glasses. I was told that the glasses could not be order unless paid in full. After few months i received a summons from the attorneys that stated i owe the optometrist money . I phone the optometrist and questioned my account . She statted that i do have a credit and the glasses was not ordered and that they handed my account over to the attorneys ! She acknowledge that it was an allegal handover, she will correct it and send me a cancellation letter from the attorneys and till today i have receive nothing after a few phone calls !

Desired outcome: Still waiting for cancellation letter as promised

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D
12:19 pm

Specsavers Optical Group - Wrong script

Specsavers Swan Center Birmingham.
Had an eye test, ok, had my glasses 4 days later. The right eye was blurred, explained this to the guy at the counter. He told me to wear them for 3 or more weeks, to see if they were any better. After 4 weeks had to make an appointment this was in a weeks time.
After six days had a phone call from them, the guy said, the optician wants to talk to you, is this ok? put him/her on. The optician said can you come in within the hour and I will see you then. Got to the store, booked in, sat at a desk and some guy came over and started to explain the optician can't see you she's in a meeting for the rest of the day. So I said where do we go from here? He asked why I was here I explained I was complaining about right eye blurred vision in the right lens. He looked at 4 years worth of previous glasses they asked me to bring. He said I will just alter the axis and you can try them on.
The glasses looked better than they were, so I said I will try them and see how they go. He told me to bring them back if I have any more probs'
Anyway they are no good for driving, as soon as I got the on and driving on the road absolutely rubbish, I have to squint almost eyes closed to see out of them.
What I'm saying here is there any point in booking another appointment if they are going to cancel my appointment and fob me of again, with an assistant. My glasses cost me £260.00. Where do I go from here?

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Specsavers Optical Group - Time wasters

Called today to tell me my glasses would not be ready tomorrow morning due to a quality control issue. How much time do they think I have on my hands? A quality control issue? Seriously? Get a new supplier... simples. I refused to wait any longer than I have already (over a week) as this is not the first time I have had issues with this place. Wrong appointment times, wrong prescriptions, you name it and this mob have failed at every instance. Here's a suggestion. Don't mess customers about and you might just retain them. As things stand, I will never go near another specsavers.

Desired outcome: Make people aware of the shoddy service

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B
4:51 am
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This review was chosen algorithmically as the most valued customer feedback.

Specsavers Optical Group - Poor customer service - waiting 9 weeks for glasses to be resoled

Good morning, I would like to put on record that I am very dissatisfied with the recent service received from your branch. I have been a customer since 2016, as well as my children, yet this is the first time that I've experienced these kind of delays, and please spare me the "it is because of covid" nonsence. 17 Dec 2020 Eye test completed 4 Jan...

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Specsavers Optical Group - Broken frame over ear

Please. Why must I pay over a r1000 to have my broken frame fixed (over the ear). Thats what specsavers westgate roodepoort.. Told me. I have ass
I thanksyou so much
Mrs me nel
5404220043086
0834874447

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B
3:13 pm
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Specsavers Optical Group - frame and the poor service

I had my new glasses from spec savers in Uxbridge in March 2019. I need to point out that I am on the ESA and disability benefit which entitles me to a free eye test and a voucher towards my lenses. I have been a spec savers customer for nearly twenty five years and have always been very happy with the customer support to the point that I have recommended...

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N
8:18 am
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Specsavers Optical Group - Incorrect script into my frame

Good day . I went to take my frame to specsavers possibly on 6.2.2020 (got an sms from discovery). I received an sms that my specs were ready on 14.2.2020 . A few minutes after collection on 17.2.2020 I decided to wear my specs. I realised the script didn't seem right. I took it back the next day, only to be told someone else's script was fitted to my...

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G
2:20 am
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Specsavers Optical Group - failure to make appointment with opthalmologist as they promised.

I went into Specsavers in Dec 2019 to change my scratched prescription glasses, and was given a full eyes test. I was told that I had bad cataracts and so would need an operation to fit lenses in my pupils. The woman that did my test said there were two doctors in knysna she recommended, and we chose one. She said he was on leave then, but to leave it in...

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G
6:10 am
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Specsavers Optical Group - retest eyes

* Date of eye test: 20 November 2019 * Cash customer (pensioner) Good day, I took my mom to the Wonderpark Specsavers to have her eyes tested for glasses, she had a stroke six months ago after the stroke she could not see properly so I decided to take her for an eye test, the staff was great really cant complain about them, my problem is, The doctor on...

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N
6:44 am
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Specsavers Optical Group - eye test

I have been given wrong prescription and I can see better without glasses. I visited the shop and not satisfied with their service at all. They just tried selling me stuff I don't want. Staff were ok but doesn't seem very helpful. I had to wait an hour and then I asked receptionist that it's over 1 hour of my appointment time and then she said no one ha...

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S
9:29 pm
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Specsavers Optical Group - glasses

I brought a pair of glasses with all the extras multi lenses, tinting and scratch resistance. I have been back to the store 4 times as the glasses are not working for me, they have ajusted the arms on the frams and also re tested my eyes saying that they are dry and I needed to buy some drops for them, this did not work. The tinting on the glasses seams to...

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G
5:44 pm
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Specsavers Optical Group - canal walk cape town south africa

SS Canal Walk Admin Thu, Jun 13, 1:36 PM (12 days ago) to me Hi Gaynore Fortuin Kindly note, you have not collected your spectacles and settled the balance of R2589.98 since August 2018. We wish to advise that we will be handing this account over to our attorneys for collection. All extra costs will be for you to pay. Many thanks Specsavers Canal...

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R
7:17 am
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Specsavers Optical Group - frames

I would like to lay a complaint against Specsavers, Raisethorpe, Pietermaritzburg, KwaZulu Natal, South Africa. Firstly my eye test was incomplete. My husband went for an eye test over a year ago at a different branch of Specsavers and was given a complete eye test where they even showed him the strength of his eye muscle behind the eye on a computer. For...

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M
10:16 pm
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This review was chosen algorithmically as the most valued customer feedback.

Specsavers Optical Group - glasses

hi..i brought glasses 3 months ago at the century city specsavers and I have a problem with the frame its no longer hold the lenses well so I bring them back wanted replacement or refund to find out the acting manager takes the specs and gave them to the technician to sort it out but still it doesn't looks fine..so the acting manager told me to back off...

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A
3:10 am

Specsavers Optical Group - repair on my glasses

Hi I went to the pakuranga branch today where I purchased my glasses from around 5 years ago and they refused to fix them. She took the lense out and tried to match it with a frame in store and when she couldnt she said they couldnt do anything to help... I was happy for her to keep the glasses and reshape the lenses to fit another frame but she wasnt having it she was an awful shop assistant and I need my glasses fixed. If you cant fix them why? They were purchased through your team. I have never called to get any help regarding my glasses ever and now they need fixing. How do I getthis sorted through yoh people urgently?

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G
4:39 am
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Specsavers Optical Group - lack of incompetent assistance now costs me money

I went to have new spectacles made from Specavers at [email protected] After seeing the optometrist and finishing the tests I were referred to another lady who compiled an invoice and I asked her : "Is there any co-payments that I have to pay? Is the medical aid covering all?" She replied "No, there is no co-payment. The medical aid said there is about R 5 000...

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M
3:18 pm
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This review was chosen algorithmically as the most valued customer feedback.

Specsavers Optical Group - eye test

It was time to renew my 5-year driver's licence and also my spectacle prescription. I made an appointment at the Tuggeranong, Canberra branch. Specsavers gladly took my Medicare allowance to have all the tests done. I was then referred to an ophthalmologist for a glaucoma test. I made an appointment with the referral specialist Prof Chandra Bala in Deakin...

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B
7:19 am
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Specsavers Optical Group - customer service

I am totally dissapointed at the customer service of Spec Savers Hermanus. My wife went for her new glasses, after a few days she realise that the glasses was to heavy. She than contacted Spec Savers to change the frames. It took them 2 weeks to reply that she can get a new frame. The claim for the first consultation was already submitted and paid by the...

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Specsavers Optical Group contacts

Phone numbers

+44 345 2020 241 +44 238 062 5625 More phone numbers
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