Pearle Vision review: used frames, stealing and liars ( 1 comment)

Upon looking more closely my "new"prescription glasses, I discovered that the store had sold me the used store frames that I had tried on and at full price. I noticed that the frame was scratch on the bottom part. I went back to report the issue and they
ordered a new pair. I asked them why they would do something like that and they told me that I needed to request a new pair. I told her that no customer expects used frames when ordering and paying $500.00 for new ones.

I went back (3 weeks later) to the same store to exchange the glasses because the ones I bought were to tight and they were giving me headaches. The store manager Mike Chapmas was agitated to see me asking for a replacement. He told me to look around the store to find another pair. When I found a new pair I was told by him that the new frame must have the same price otherwise they will keep the difference in payment. I paid for original lenses $500.00 the new frames were going to cost $167.00 so he told me that Pear had the right to keep the difference because they were giving me another glasses. I couldn't believe what the manager was telling me and asked him to show me that in writing. He showed me a piece of paper that said you have 30 days to exchange or return. I told him that his piece of paper didn't say what he was saying. He kept going and going until I told him that I worked for an insurance company and knew what he was doing.

This is fraudulent and deceptive practice that is illegal...They are doing this to its customers. This company needs to be reported and audited.