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Acuvue Customer Service

9
Complaints11
Pending1
Resolved1

Johnson & Johnson Vision Care, Inc.

E-QA, 7500 Centurion Parkway
Jacksonville
Florida
United States - 32256

Customer Support Phone Numbers

1800 736 912(Australia) 1 0
1800 812 100(Ireland) 1 0
8800 100 0309(Russia) 1 0
1803 020 8225(Indonesia) 1 0
1800 815 750(Malaysia) 1 0
1800 156 207 8225(Thailand) 2 0
1855 861 1702(Mexico) 1 0
+1 800 843 2020(United States) 1 0
+1 855 345 0032(Canada) 1 0
+44 800 022 4222(United Kingdom) 1 0
+64 800 466 173(New Zealand) 1 0
+43 136 025 235(Austria) 1 0
+420 227 012 171(Czech Republic) 1 0
+45 80 601 200(Denmark) 1 0
+358 80 096 535(Finland) 1 0
+49 800 100 2590(Germany) 1 0
+36 618 842 884(Hungary) 1 0
+47 80 030 274(Norway) 1 0
+46 201 605 663(Sweden) 1 0
+41 800 563 992(Switzerland) 1 0
+86 400 882 3636(China) 1 0
+852 25 881 100(Hong Kong) 1 0
+91 226 664 6449(India) 1 0
+81 120 132 308(Japan) 1 0
+886 800 068 346(Taiwan) 1 0
+65 800 101 3130(Singapore) 1 0
+82 800 230 202(South Korea) 1 0
+54 800 444 2604(Argentina) 1 0
+55 800 762 5424(Brazil) 1 0
+56 123 0020 1192(Chile) 1 0
Canada
200 Whitehall Drive, Markham, Ontario, L3R 0T5

Australia
45 Jones Street, Ultimo NSW 2007, Australia

New Zealand
507 Mt Wellington Highway, Mt Wellington, Auckland 1060, New Zealand

Belgium
Leonardo Da Vincilaan 15 B-1831 Diegem Belgique

Italy
Via del Mare, 56 00071 Pratica di Mare - Pomezia (RM)

Poland
Ul. Iłżecka 24 02-135 Warszawa

Spain
Paseo de las Doce Estrellas, 5-7, 28042 Madrid

South Africa
The Grove, Houghton Estate Office Park, 2 Osborn Road (Cnr Louis Botha Ave.), Houghton Estate, 2192, Johannesburg

UAE
Mohamed Bin Rashid AL Maktoum, Academic Medical Centre, Building 14 , Level 7, Dubai Healthcare City, PO Box 505080, Dubai, United Arab Emirates

Mexico
Tamarindos 100 P-2 Bosques de las Lomas, Cuajimalpa, Mexico DF CP:05120
Plus

Acuvue Complaints & Reviews

Acuvue / acuvue oasys

Me
Sep 22, 2019

When I went to my old doctor for these contacts after having a break from acuvue I was upset the doctors kept pushing me to get these contacts. I was happy with the ones I was using. Very since using oasys im in hell with my eyes. Multiple styes, I have this horrible itchy feeling about...

[Resolved] Acuvue / acuvue oasis for astigmatism

Gi
Aug 12, 2019

I purchased a 6 month supply of the 2 week contacts back in April. When I opened up a new left contact lens from the box it was ripped then I opened another one and it was also ripped. I am usually extremely satisfied by these contacts but was extremely upset to discover not one but two...

Acuvue / acuvue rewards service

Dr
Apr 17, 2019

Hello, This is regarding the Acuvue Rewards Program. I bought a year supply of contacts and my doctor gave me a $50 cash back rewards flyer. The flyer directed me to this site to then create a login, and pretty much give them ALL of my info. Name, Address, phone #, email. Im sure they got...

Acuvue / unfilled rewards/reimbursement

Sk
Jan 25, 2019

Hello. I have been a wearer of your Acuvue contact lenses for years and this the first time I'm actually angry and disappointed concerning your client service. Back in April of 2018, I submitted the voucher through the website for rewards/reimbursement for the year supply of contacts I...

Acuvue / 1 day acuvue moist contacts

Da
Nov 23, 2018

AcuvueI have used acuvue for 20 years. Today I grabbed the two contacts I was going to for the day and when I ripped it off from the rest of the row one of my contacts was stuck between two and ripped. Please see photo. The contact was never sitting in the dip created. It was outside under the...

Acuvue / accuvue oasys contacts

Fl
Oct 14, 2018

My daughter just started wearing these accuvue Oasys, one tore/fragmented in her eye . They where new, she is a germ a phobic, there is something going on in the manufacturing process, and she also reported a mucously slime/film in the affected eye. It appears there is a breach in the...

Acuvue / oasys hydraclear-plus

An
Aug 29, 2018

24Aug2018. New lens out of packaging, was misshaped (not a bowl like shape) I put a lens in my left eye, and it didn't feel quite right, I wore the lens approximately 7 hours, the lens was mis-aligned, was dry and 'scratchy'. After removing the lens, my L eye hurt, and was painful...

Acuvue / Rebates revoked!!!!

Co
Jun 09, 2017

Last year I submitted my rebate and had to do it several times because the website kept dying on me. I didn't realize until months later that I never received my rebate. I thought it had just been messed up because of the website kept going down. This year I go to the eye doctor and wa...

Acuvue / Never received rebate

De
Aug 28, 2014

I submitted paperwork for an Acuvue rebate in April 2014 and was told it would take 8-10 weeks to receive. It is now late August and I have only been told repeatedly by customer service reps that there are "delays." I am informed that the company is having some financial problems and that...

Acuve Oasis contacts for astigmatisum / Trail pair in one week

Vi

I ordered a pair of trail contacts for my new priscription as now i have Astigmatism in my eye. So my doctor recommended me to have astimatism contacts..So i placed an order for a trail pair at first to try on and then i would order the supply of contacts for a year.. So apparently...

Acuvue/Oasis / Severe Eye Damage from Acuvue

Da

Acuvue/OasisI just bought a brand new case of Acuvue Oasis contacts, on the first day I was experiencing eye irritation, very minor. I properly removed the contact from my right eye and experienced an excrushiating pain, when to the hospital to find out that the severe pain was from a corneal ulcer in...