Pearle Vision

It was time for a new eye exam and new glasses. Approximately 7 years ago I went to Pearle Vision and had a wonderful experience. The glasses lasted me 7 years! Why wouldn't I go back?
Big, big mistake...
I went to the store located at 1330 Boston Post Road in Milford, CT. [protected]. Had an appointment with the eye doctor located in that store. Received my new prescription and went about purchasing my new glasses. The glasses were not cheap - $789.00!
The glasses come in the following week and I have difficulty seeing out of the them, especially the left lens. Am told by Ted, the technician, try to get used to them. I did that for a few days, on and off, because I couldn't really see out of them, and went back within a week. I talked to them and we decided to change the frame (which as a consumer I am allowed to do) and we decided that the progressive lens was too high. They were sent back to the lab so the progression could be lowered. The following week the glasses arrive and low and behold, I am sitting in the store telling them I cannot see out of the left lens, still! Once again, am told to "just wear them and try to get used to them". I leave the store with them on my face, start to drive down route 1 where they are located and cannot get them off my face fast enough. I can't drive with these on. I can't see!
I go back to the store within a few days with the same complaint and they tell me to go see the eye doctor again. He takes me that afternoon and tells me my vision has changed since he examined me 3 weeks ago. Huh? Really? He thinks I might have diabetes and wants me to come back the following week for another examine.
I immediately go to Crystal, the manager, and tell her what the eye doctor wants me to do. I am concerned because my 30 days (bogus) exchange policy is going to expire. I am assured that I have nothing to worry about and she will note that in my file.
I come back the following week, have my eye exam and, lo and behold, no diabetes! Of course, I don't have diabetes - the prescription was too strong! He writes me a new prescription.I go to Crystal with the new script and things are looking good. Keep in mind, my 30 day exchange has expired.
Crystal calls me the following week to tell me that the lab called her and I now owe them an additional $179.00 if I want my new lenses. What? Are you kidding me? They have had my $789.00 for 5 weeks now and I have nothing other than a balance on a credit card and now you want an additional $179.00? I just about lost my mind. She told me that because this was the third time these glasses were at the lab, they only cover the first 2 times - the third time is on me! I asked her where it states that on their website or in their store? There is nothing that states that. I told her I was not going to give them an additional $179.00 and to return the glasses to the store.
The glasses are still at the store with no additional follow up from them. Obviously, they could care less. They have their $789.00 and I have nothing which doesn't seem to bother them.
I decided to go to the top and wrote a 2 page letter to the CEO of Pearle Vision, Mr. Peter Bridgman in Mason OH. I expressed my dissatisfaction with the way I was treated, etc. and asked that he intervene so this can be resolved. I feel as though my glasses are being held hostage as they have my money AND my useless glasses and want MORE money from me to resolve this.
I sent the letter certified, return receipt requested, and guess what? The letter was signed for 2 weeks ago and I have never heard back from Mr. Peter Bridgman or any one else from his office. I guess they are all very busy and could care less about their unethical treatment of a consumer.
Where does this go from here? I guess I will call my local news station and see if they can help a consumer and then I guess to small claims court.
In this day and age, a senior citizen such as myself (or anyone else for that matter) should not be treated the way I have been treated by Pearle Vision. But it appears that the local stores, all the way up to the CEO's office, could care less. They have my $789.00 and I have nothing.