CB Glasses and Lenses Pearle Vision Complaints #42-61

Pearle Vision review: Armani exchange framed glasses that are splitting and cracking at the edges of the lens. ( 1 comment)

Nate Young of Arlington, US

Jul 22, 2021 9:55 am UTC

Verified customer

I have been purchasing glasses from this location for over 30 years. I have only had these particular glasses for 9 months. When I went in to have them looked at, the first young lady said that there was another recent case where a customer's glasses had the same issue. But when she brought that to one of the manager's attention, she had no compassion for my situation and said that I would have to pay $300 to have the lenses remade. I do not feel that this is fair. I have never had a pair of glasses crack from the lenses. Whenever the fit feels off I always bring them into the store to get readjusted because I understand that they know exactly what to do. Please hear my complaint. Thank you

Desired outcome: I don't mind paying a small discounted fee to repair the glasses but anything over $200 is equivalent to purchasing a new pair considering I had just payed over $500 for these pair of glasses.

Pearle Vision - Armani exchange framed glasses that are splitting and cracking at the edges of the lens. - Photo 1

Pearle Vision - Armani exchange framed glasses that are splitting and cracking at the edges of the lens. - Photo 2

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kim porter

Glen Burnie, US

1 comments

kim porter of Glen Burnie, US

Jul 27, 2021 7:17 pm UTC

This seems to be a pattern. I just went through the same thing. The lenses were too Big for the frames. The frames stress cracked and the lenses fell out. They popped them into another pair of frames. A couple of month later same thing happened. Didn’t even last a year. I’ll never use pearl again.

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Pearle Vision phone numbers

+1 (800) 937-3937

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Pearle Vision address

4000 Luxottica Place, Mason, Ohio, 45040, United States

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