United States - 45040
Pearle Vision not a good place to purchase glasses, the state that they offer a 30 day guarantee on glasses, but within that 30 days if you decide you do not want the glasses, THEY WILL NOT GIVE YOU A FULL REFUND, and put restriction on any exchange to want to make. What a wasted experience dealing with this store in Langhorne, PA. Do yourself a favor and go to LENSCRAFTERS, 90-days UNCONDITIONAL GUARANTEE, no hassle, no question ask, if you don'tlike the glasses after 90 days you can have a full refund, or exchnage the glasses for another pair.
I bought a pair of DKNY glasses from Pearle 3/09 while they were having a 'sale'. Glasses were buy one get one. I bought a pair of bi-focal DKNY and a pair of prescription sunglasses. I went and picked up both pairs but they tried to give me the sunglasses with chips in the glass! That should have been my first clue, 15 months later, the hinge on the DKNY glasses broke and they won't repair them because I didn't get a warranty! So, since I didn't pay for a warranty to protect myself against their poor workmanship, I now have to pay out of pocket for a brand new pair of glasses. Never again will I shop at Pearle and I will advise everyone I know not to either.
Yup, everything you've read is true. I went to Pearle to replace some glasses I already. They said they needed 12 days and never called back. I called them after 14, and then they gave me the wrong glasses and not the others I had ordered. The salespeople tried to tell me that I was wrong (i.e., that I had not been using the same glasses for over a year). A true and complete scam that everyone should stay away from. Easily one of the sleaziest companies going.
I have used Pearle Vision for my families vision needs for over five years. I have spend in excess of $3000.00. I usually get our pupil measurements at the time of the exam. I called today and the staff at Cartersville, GA refused to give the information to me. I spoke to Mary Ann the manager and she said it was a NEW company policy to withhold this information. I stated that I owned this information and may file an insurance complaint with Mr. Oxendine, Georgia Insurance Commissioner and the Better Business Bureau. Mary Ann offered to put in lens for only $20. She never offered such an enticing price in the past even when I explained that my purchased had exceeded my insurance coverage. So I can only get a killer dealer when I may seek eyewear from the internet?
Pearle Vision is the WORST!! We made the mistake of going there last year and have had nothing but trouble. First off, they had me pick out glasses and contacts. Then 6 weeks after I bought them called me and said that they had "misread" my insurance benefits and will have to charge me an additional $150. But since they "felt bad" they would only charge me $120. They wouldn't let me return any unopened boxes of contacts or work with me on the issue. Then a couple weeks after that, they called to tell us that they needed to charge an additional $30 for my husband's glasses because of the frame. And...we used their credit card so we could have interest free payments for six months. Guess what...we got charged interest. I called the credit card (GE Money) and they told me I would have to work it out with the store. Pearle Vision told me that I would have to work it out with GE Money. I wrote a letter to corporate to complain and they told me that they couldn't do a thing. And the final straw...we decided to get my husband's contacts elsewhere and asked them to fax over his script. They have the wrong date on file. They say it is two years old, even though our receipt says it's less than 1 year. IF YOU SHOP PEARLE VISION, BE PREPARED TO BEND OVER!
My wife and I both bought glasses at Pearle Vison and in less than 5 months my wifes pair had the coating on the lenses coming off. We went back to the store and they said we would have to pay for 50% of the cost. This is after a clerk stated that it should never had happened. We are going to contact the headquarters and complain but reviewing other complaints this appears to be a futile effor. We will now take our DRs advice which was never go to Pearle Vision. My pair always shows a blue tint but I am living with it.
Just over the year warranty, my glasses started to get stess cracks at the join of the arm to the frame. I took them back and they blamed me (I have worn glasses for 30yrs)and were rude. After I threatened to tell customers how they would not repair this for free they relented and agreed on a "one time only no guarantee". Well, it is 6 months later and my new lenses are cracking. This has never happened to any glasses I have had and I will NEVER go to Pearle Vision again and I am telling anyone who listens not to go there.
Pearle Vision makes you pay the full price up front. Then, sometime much later, you get your glasses that are probably wrong. I paid $550, got the glasses 3 weeks later. One pair was right and one pair was wrong. The company has been "using" my money for 5 weeks and I only have one pair of glasses. Also, they do not order new frames. You purchase the ones they have in the store that you, and who knows how many others, have tried on. I'm still waiting for the second pair. I won't be going back again in this lifetime or my next !!
I accidentally broke my glasses. They are 2 years old. I took them back to Pearle Vision and they wanted me to pay 50% off the current price to replace them. I simply don't have the money for this and they were not willing to budge and help me out.
I bought a pair of glasses from them. They stated they did not take my insurance, but would give me a discount. When I went in, I was very honest about what I wanted-a light frame, no decoration, and I wanted thin lenses and transitions that darkened. I picked the frames, and they were simple. I was told with my perscription and transitions they would be 496! As the frames were only 120, I didn't understand! I told them so. They told me it was because of my prescription.
I didn't think to try anywhere else-I neeeded glasses.
When I got the frames I realized they were not the ones I'd picked, but one more expensive. When told Pearle acted as though I was lying, even though my husband who had been with me verified they were not what I'd picked.
I won't be going there again. I'll find a place I can trust.
It should be pointed out they used to be good, but were bought by someone else 2 years ago.
First of all they are very expensive. I have acute short sight from over 20 yrs and during my yearly eye...
My first complaint involved the disregard for my health and safety when the staff at this location incorrectly dispensed my contact lenses resulting in a ruined weekend, severe headache and placing me in a dangerous condition while driving my vehicle.
Secondly, and to make matters worse, many weeks later after having fallen several times, had special occasions ruined and enduring contact lense trial after trial, the end result is a refund check from the Doctor at this location as he has just advised me that my astigmatism requires a special lense. After having exhausted my time, efforts, physical well being and patience, he could not explain why he did not advise me of this after my initial exam. Perhaps he should have concencrated more on my eyecare rather than telling me stories about his wife and fishing trips!!
After my first complaint I received a courtesy call from the Manager of this location and the District Manager for this area acknowledging my complaint but there has been no follow up to date. I would not recommend Pearle Vision and will make it a point to make others aware of the negligent care I received from their staff. I am in the process of arranging another eye exam for a second opinion not only to obtain the corrective lenses that I need, but also to support the fact that Pearle Vision was negligent in handling my eyecare needs.
DR, Plantation, FL
I walked in to purchase myself and my daughers glassses, Stood around while the salespeople just laughed...
on or about 12/23/08 I purchased prescription glasses at above named site for a value of $700, I have not...
i purchased a pair of rimless glasses in june, 2008 from pearle vision. as of today, december 21, 2008 they have cracked 3 times. I do not have a job that is detrimental to my glasses, i do not do activities that would cause my glasses to break, i have had many other pairs of glasses that have not cracked, one pair that i have had for four or five years is the same type (rimless) but i have to still wear them because my new ones keep cracking. of course they will not repair or replace them for me unless i pay for them last month, november 2008, i paid 237.00 to have them fixed and today they are cracked again.
I had my purse stolen so I went to the Pearle Vision in Winnipeg, Manitoba to get a replacement pair of magnetic sunglasses, and was told I would have to order another set of frames to get the sunglasses. Oh! they would then give me 50% off of the frames and give me the sunglasses. Now call me crazy but I'm not about to pay $150.00 for a pair of sunglasses (my frames were $300); when it probably cost them $2.00 to make the sunglasses.
I'll never buy my glasses from them again. This is bad business practice and they have to stopped.
The frame on my glasses broke and Lenscrafters warranty of one year expired (by a month mind you) and said...
On January 8, I purchased a pair of glasses for my 4 y/0 daughter. Despite treating them with kid glove...
I also was a victim of Pearle Visions poorly done eyeglasses. I purchased a very pricey pair of Dolce and Cabana glasses in the 300+ price range which made me feel confident that there was no way anything could go wrong...well it did, and very surprisingly after the glasses were no longer covered under store warranty, about 3 months. The lenses on both eyes have so many cracks in them that I can't stand to put them on. I made a huge investment in Pearle Vision and I will not EVER do that again. I am pissed off!!!
I work for a former DOC now Pearle vision. Let me tell you, Pearle vision is horrible. Corporate is very...