Panera Bread

On Sunday December 10th I visited Panera in Gallatin via drive thru. The line was long but never did I think it would take 1 hour and 20 minutes to get my food from this line. After sitting in the drive thru line for about 55 minutes (which I could not get out of due to cars behind me and a curb that I could not go over to the side of me), I finally made it to the window to pay only to be asked to pull over to a parking spot to wait for my food longer. I sat in the parking spot for about 25 minutes waiting on my food, they brought it out and as I checked to make sure the order was right, it appeared to me that both of my sandwiches were wrong. This is highly disappointing as I visit this location often and hope that this is not going to be the way service is going to be from this point forward. I'm sure I am not the only one filing a complaint as there were several other cars that had been waiting in this line for food that were also directed to pull over to a parking spot to wait even longer. Please check on your employees and store, this is never ok!