Panda Express
reviews and complaints

Dennis, the manager at the Ontario Mills food court served me a 2 item meal. I asked for Chow Mein (skimpy helping) with Orange Chicken and Beijing Beef. He said they no longer carried Beijing Beef (this is wrong, I love Beijing Beef). Dennis said they carried another beef item if I would like it instead. I asked for a taste sample, Dennis said they did not give taste samples.

At no time, did Dennis say there was an upcharge for this other beef item. At the register, my wife questioned the high meal price and the cashier was not at all pleasant. I refused to accept the order. There was no apology from Dennis. In fact, the cashier (rude Hispanic woman) told me that a small, unreadable sign over the item said that item has an additional fee. I am a senior citizen with poor eyesight and cannot read small print. But this did not matter to her or to Dennis. The price is the price. Please remind Dennis and your other managers and cashiers about poor treatment of unhappy customers.

Customers will write about their personal dining experiences on Yelp and other social media sites. I have been a loyal Panda Express for many years. This is my first really bad experience with Panda Express. This will keep me from experiencing Panda Express for a while.

P.S. I asked Dennis for a contact number. He gave me the following email to contact: [protected]@PandaExpressRG.com. Instead of writing to them, we thought it best to go to someone who might do something to earn happy customers.

This issue is yet to be resolved as of February 16, 2023, an order was placed online I contacted the restaurant and they stated they would make sure that I received the Black Pepper Angus Steak (2 Bigger Plates) and NOT THE BEIJING BEEF! But guess what they did NOT send the correct item. I spent 45.31 for the order and some Vivian A. from Panda Express complaints wants to give me a free bowl when the TWO-2 Bigger plates were sent incorrectly!

Beijing beef was thrown away. The store the order was purchased from never answered the phone after the order was received!

I went to visit my sister in Las Vegas, On February 16, 2023, 3:38 p.m., my sister and I went and placed our orders at the drive thru. I ordered the Walnut Shrimp. I was charged an extra $1.25 for it. When we got home, I opened my meal - NO WALNUTS. I called the restaurant and was told they were out of walnuts. I asked why they didn't tell me this when I placed my order - no response.

I spoke to the manager, Stacey She said the next time I came, I would receive a free entree. We went back about a week later and placed my order I was told all I would get was some walnuts and no free entree. I showed my receipt and she would not honor it.

Very bad customer service!

I have enjoyed Panda Express all over the USA. Love them for lunch, I order one small orange chicken and one small fried rice. I tried to do the same today Jan. 16,[protected]@ 12.30 pm. The person covering the drive through told me I can only order Fried rice in medium box. I said "OK, but noticed the order showed up 2 each 1/2 orders on the scene. I asked why I had to get 2 1/2 order in medium box? He informed me he was instructed when he started work, Guy is just trying to do what he was told! I call it price gouging! It's not the cost but not getting what you want in the Bermuda Triangle (Pittsburg Kansas). By the way I had to through away 1/2 of my fried rice. Pricing is over the top (Inglorious) business managers.

I wrote a detailed complaint to Panda Express already, about an order I received on Jan 3rd and have heard nothing.

I don't want to write out this again in detail, but the delivery driver, Muhammad Doud's attempt to delivery my order was so shocking and strange I wondered if he was drunk, on drugs or impaired.

He drove passed my easy to see driveway several times, and each time he would pass me, he would get out of his car in one of my neighbor's houses and walk around in their yards/driveway. - The reason I say my driveway was easy to find, because I left in my directions: "Driveway between to the two six-foot-tall Xmas trees. (This was at night and they were lit trees!)

As he walked around in my neighbor's yards, I screamed and waved my hands for about 10 minutes, until I had to go back inside and put on more clothes to get warm.

By the time he FINALLY found me, my food was cold. COLD. There's much more to it than that, but I've written it out twice already.

Me and my family are frequent customers at your store located at fry rd in cypress area. We are Muslims and we don't drink or eat any thing mixed with alcoholic. We use to order our food from the specified location with no wine added to the food and this for more than two years, until today when the store manager told the guy who took our order, we will not do that anymore, and she said you take it as is or leave it.

Is this true ?

Waiting for your answer, we like your food .

Bassam sammour

[protected]@yahoo.com

[protected]

On October 10th around 2:50 pm my friend and I went to eat to panda express on

1300 S Lamb Blvd

Las Vegas, NV 89104

United States,

When we got there an employee by the name of Sarah/Zarah was very rude.

She didn’t even greet us.

When I ordered a bowl with half greens and half noodles and orange chicken, I asked her to put a little more orange chicken because honestly it was very little. Now I understand there are rules but she didn’t even fill it up to where it was supposed to be so when I told her to add a little more please and she added one more piece and said if I had money to pay for extra chicken. I thought that was very unprofessional of her. I do not mind paying for extra but I am paying for my food so I expect it to be at least right. I asked her for her name because she was not wearing a name tag to which she responded laughing that if I had something to say to say it to her. I have visited this panda many times and had never had an issue.

I recently moved from Herriman, UT (a suburb of Salt Lake City, UT). I am a vegetarian recovering from three types of cancers (colon, prostate, and esophageal). I was ecstatic to learn that the national Panda Express restaurants instituted a vegetarian entrée (Beyond meat orange chicken). So, I have been purchasing beyond-meat orange chicken entrées from your franchises (from California to Florida) for about four months. Today, I visited the Panda Express located on Nine Mile Road in Cantonment, FL. I requested a Beyond Meat Orange Chicken vegetarian plate. However, the service provider misunderstood my request and served me the meat dish instead. I informed her of the error emphasizing that I am a vegetarian, and, to my amazement, she informed me that the Beyond Meat Orange Chicken is not truly vegetarian because it is prepared in pans and grease used to cook real meat. I was shocked, and with my mouth wide open, I exited the establishment.

This is a major issue because I am a vegetarian for health reasons and religious reasons, and the apparent methods your restaurants use to prepare the Beyond Meat Orange Chicken entrées are diametrically opposed to my vegetarian lifestyle.

I paid good money for your service and for your food. The practice of preparing this vegetarian dish is a violation of my rights. I bring this to your attention because with all your good intentions, you are truly not addressing the dietary needs of a segment of the American population, and, in addition, you have falsely advertised the beyond meat entrée (a plant-based dish) as vegetarian when in fact it is not! This implies a false advertisement for potential vegetarian customers.

David Richardson

Please fix the soda water machine tomorrow so good people even get nicer and happy when soda water machine is working. What? Why not remove soda water machine put table there have more customer's place to set and eat. What? You like just having a soda water machine not working. Menu is false advertising. Damages for false advertising is three time damages, so U owe me three times cost of large soda water. I take traveller's checks, thank you.

At approx 1309 hrs, my co-worker and I ordered food from the Napa, Ca Panda Express via Door Dash. I ordered fried rice and BEYOND ORANGE CHICKEN. After getting my food, and I admit not paying attention, I bit right into what I thought was the plant based chicken. After swallowing my bite, I knew immediately that it was REAL CHICKEN! I am a vegetarian. I do not eat meat! I am so disgusted and sick to my stomach. I called this establishment multiple times and no one answered. I want to throw up. Please make this right. I am beyond unhappy and honestly feel like my stomach is in knots. I have the receipt and several photos. I threw the real chicken away as well as the chow mien which is also what I did not order. How can your employees be allowed to screw up like this?

September 5th 2022, I have had numerous problems from old food,to waiting 45 min for my food and now the portions were pathetic the pictures speak for themselves I have reframed from complaining but your company needs to make these complaints right each time I spoke with the manager except this time they did nothing you need new management now.we have traveled across town to other panda locations , the location on cedar north of Dakota in Fresno California is the only one that I have had issues with the 45 min wait there was no excuse for I watched people come and go and 15 minutes into it they told me they had not even started it yet but when I seen everyone going on break I got the manager he gave me a free egg roll and said contact corporate.

I purchased 2 cub meals from your franchise on 9/1/2022. Both meal had chicken teriyaki that was half cooked. Not sure what’s the issue on the cooked if he or she was rushing while preparing the chicken. Today was a horrible experience while purchasing half cooked teriyaki chicken. Hopefully no one will get sick from salmonella poisoning. This occurred at Panda Express located at 5867 S. Central Ave Los Angeles, CA 90001. Order number 108770 on September 1,2022

6+ times to list same problem. Panda Express #1022, Oakland CA, [protected]. I need Soy sauce for my chow Mein. I also need the hot chili sauce packet for my orange chicken. No selection on Grub Hub...no spot to include special instructions. I have been coming to guys so years since you opened and luv the food but I need those 2 items. I tried even requesting "I need utensils" damn lazy not smart people then forget even that. I normal eat your food 1 time a week. Last time was Aug 20th 2022. Enough! I prefer throw your good food in garbage can, than eat it with out soy sauce and hot chili sauce... You lost a long time customer

We went to Panda Store in National City CA #2091 at 11:30am on August 26, 2022 Order number: 140541. Server name on receipt says Jessica. I got a 2 entree with white rice/chow mein, Orange chicken & beef & broccoli. Got home and there was literally one piece of beef and the rest was broccoli. My sons share a plate due to them not eating too much and one of them was left without an entree. Had to go somewhere else to get him something to eat. This is not the only thing, my chow mein was undercooked and hard and don’t get me started on the chewy fried rice. We love panda. I used to work at panda! But this place/location just keeps messing up our orders! I can’t wait to move and go to a different one. This place needs to get new management.

I have been to Panda Express on westnedge avenue in Portage, MI about 4 times now and every time I have gone they are out of nearly half the menu. I went today (8/22/2022) at 6:30 p.m and they were out of honey chicken, and beef. I decided to order the kung pow chicken instead (bowl size) and they told me they were out but would have a new batch up in 2 min. I said ok, pulled to the window and waited a bit. Got my food, and went home. When I got home, I opened the kung pow chicken and it looked like there was a total of 5 pieces of chicken (the size of Pennie’s) piled on a ton of white rice and veggies to make it look larger. When I pay $8 for something like this I would expect more than that portion size. I’m not one to complain, ever. This is my first time writing to any company. But when you get stuck in the drive thru line for 20 min with no way to back out (the drive thru is built to block drivers in) it’s very frustrating to receive such a low quality product when I agreed to wait for the extra portion. They basically said screw it and gave me scrapings from the bottom of the basket. I have some photos of my meal if you need me to provide them.

On two separate occasions, we went to the Panda Express at 8505 Main St. and ordered Orange Chicken. Unfortunately, this location is not using the same ingredients as every other Panda Express. Something is seriously wrong with their orange chicken. The sauce is clearly something else. I had a bad reaction to it. My wife just spit it out. What a waste.

Have a $25.00gift card, went to use card back in may for my birthday,card would not work,was told to call card services, spoke to customer service,was informed the gift card was invalid for none usage,a new card would be sent out in 7-14 days, have called customer service 4times to date, different story each call,as of today 8/1/22,no replacement card has been received,as promised by Co,ticket #1705118,in state CA a gift card has no exp date, next call will be to FTC.CA.GOV to report fraud of a gift card

PE was great before covid. But, after covid, they kept chairs on their tables way toooo long and enforced the mask mandate toooo long. We haven't been there since covid.

My daughter went last night. She wanted her usual order of string bean chicken and was told they had none and were making nothing except what was in the few bowls that did have food in them. She was forced to get something else.

We went by there tonight. Chairs were down and we could eat inside...great!

No masks to get in...great.

Okay. Many empty bowls that had prepared food in them. Hmmm...

We learned they no longer give samples - how are you to be comfortable ordering a "New" item and know whether it is spicy or not, if you can't taste it? (their spicy food is way too spicy for me - samples help - especially "new" items) I ordered the fried rice and asked for a piece of egg from the rice to be added to my bowl...she told me she "couldn't dip in there for that". Hmmm... The broccoli beef didn't look great but there was little else to choose from...nothing was being cooked to wait on (no string bean chicken there tonight either).

So, my husband was going to order his item when the drive-thru guy practically cleaned the bowl out for the order he was filling. Well, we knew they were cooking nothing else, so...

After that, it was time to go! We spent our money somewhere else.

Dear Panda Express, Lufkin, Texas is too small of a town to not be a great place to eat, with great service. Talk gets around very quickly! And, we have heard much recent negative about your establishment...please "consider your ways"!

What has happened to the teriyaki chicken? It is definitely not the good quality and good tasting chicken that used to be offered. I will never order it again.