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CB Airlines and Air Travel Pakistan International Airlines [PIA] Complaints #2-21
Pakistan International Airlines [PIA]

Pakistan International Airlines [PIA] review: Luggage delay

A
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10:07 am UTC
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This review was chosen algorithmically as the most valued customer feedback.

Dear PIA Higher Management,

I am writing to express my deep disappointment with the service I received during my recent journey with Pakistan International Airlines (PIA).

Flight 742 Jeddah to Pakistan

It has now been more than one day since my arrival, and I have still not received my luggage. I was informed that my baggage was left behind at Jeddah Airport due to a fuel-related issue. This explanation is unacceptable. As a paying passenger, I expect both myself and my belongings to arrive at my destination as scheduled.

This experience has caused me significant inconvenience, stress, and frustration. I paid the full ticket price and expected a reliable and professional service. Unfortunately, my experience with PIA has been far below acceptable standards.

I request that you provide an immediate update on the status of my luggage and ensure that it is delivered to me without any further delay. I also expect an explanation of how this situation occurred and what steps PIA will take to prevent such incidents in the future.

Unless this matter is resolved promptly and professionally, I will not consider traveling with PIA again, nor will I recommend your airline to others.

I look forward to your prompt response.

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  3. Pakistan International Airlines [PIA] emails
  4. Pakistan International Airlines [PIA] address
    Motor Transport Building, PIA Head Office, Karachi, 72500, Pakistan
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  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 10, 2026
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Pakistan International Airlines [PIA] Category
Pakistan International Airlines [PIA] is ranked 82 among 197 companies in the Airlines and Air Travel category
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