Pakistan International Airlines [PIA]
reviews and complaints

I have booked a ticket [protected] I received called on my husband number from Pakistan pia Callcenter at 7pm on 6oct 2021 on his uae fone number they informed that the flight is canceled when I try to find out from them the reason for that we figured out there is no reason. They offer us to reschedule flight on another day after I agreed as I don't have another option while I I was talking to them I informed that my Mobile battery is going dead I asked them to Call me on my other fone number he told me he can't call me so my fone get off and I have to put on charging then I called again on same Callcenter number I selected English then a lady received my call and she doesn't speak English and I requested her to please transfer my call to the same person I was talking she gave me very rude replies that she can't do that and just tell my booking number instead talking else and after while I was taking she had disconnected the call.
I have called again to find solve they inform us to call them in next morning I told them to To re book I request to do for me and call me morning they infirm we can't call.
I urge you to have my right and book for me or refund the money .
Contact number
[protected]

I travelled from Islamabad to London with a stopover in Bahrain. From Islamabad to Bahrain the airline was PIA, and Bahrain to London, the airline was Gulf Airline. I was informed at Islamabad Airport that my luggage would be transferred by PIA and I don't need to self-transfer at Bahrain Airport. I was told would be able to collect my luggage at Heathrow Airport, but when I arrived I was informed my luggage was lost in transit. In my luggage was my medication, gifts, all of my clothes, expensive toiletries and more, and even if I got the money back, a lot of items cannot be replaced easily.

Our flight Islamabad to kabul was on 17 June 2021, complete documents we were having like PCR report, psspost, tickets etc
PIA boarding staff stopped us due PCR report we done at KMU lab on 15 June June, approved lab in pia list, they didn't give us the boarding pass due PCR report, due to which we miss our flights, my question here is why they didn't verify our pcr report, let suppose my pcr was not original(Record is available at lab you can verify the originality of pcr report) there is a clear instruction in the pia website in travel advisory for travelers to Afghanistan that in case you didn't present PCR report at Islamabad Airport you can do your pcr test on arrival at Kabul Airport, beside so many time we told them we will do it at Kabul Airport but they were not lessoning and their attitude were really disappointed,
It was a matter of losing jobs because we committed to our organization to present ourselves at the office and due to thier mistake we miss our flight and we are now one month late to go to our jobs
Lossing money, time and huge amount of tensions
Flight detail
Sheraz Ahmad,
Pasprt# bw1168432
Ticket# attached
Pk249
PIA instructions attached
Mobile no. [protected]

I'm making complaint on behalf of my mom she was booked to fly 2nd January 2021 but because of the lockdown her flight was cancelled now since then I have tracing her refund I have been told by the travel agents that it is PIA who is not processing her refund!
It's neally 5 months now and still she has not had her refund can you tell me what is happening with her refund plz ?

Regards

I got flight from pakistan islamabad airport. My 1 bag is totally damaged. My all stuff got ruin. What I can do next I need resolve this issue for me. Bhatti. [protected]@yahoo.com
This is my email and reply me o this please

I rescheduled my ticket from 29th November to 15 December from my travel agent in Toronto but at the time of check in I was shocked that my name(Shahjehan Liaquat Cheema) is not in system.The lady send me to reservation counter for follow up.The gentleman told me it's showing canceled ticket then I explained them that my orignal flight was on 29th of Nov. from Lhr, which i changed to 15 Dec. from Islamabad ($300can) and i have confirmed ticket in my hand. I tried to convince them but still invain then i called my travel agent in Toronto and he talked to them.But did not work and finally they give me solution to buy new ticket at the cost of Rs:58, 590.Flight Pk.781 from Islamabad to Toronto at 8:55am on 15 December 2020.
I request to concern department to look into the matter and the suffering i have faced beside financial should be compensated so next time it should not be happened to anyone.If you need more details contact free on my email adress: [protected]@yahoo.com.

I am filing this complaint against your ticketing department (Refund Dept). I purchased two way ticket of executive economy for a flight of your airline From RUH to SKT & SKT to RUH [protected] & 01-06-2020) as I planned to travel on these dates, but unfortunately, due to covid-19 flight operation suspension i cannot travel according to the plan. I know that you have a policy of refunding payment in case of ticket cancellation.

Keeping this in view, I request through email to your ticketing department on 04-07-2020 to cancel my ticket and refund my payment. I received an email from them (Upon my many reminders) after one month having ARN (Acquirer Reference Numbers) that your amount have been transferred on 13-07-2020 to your account, please contact the concern bank. I followed their guideline and contact my bank but according to them they did not receive any payment. Now from last 10 days or more i am trying to approach through emails and phone calls to PIA but unfortunately no positive response from their side.

I am looking forward for a quick response from your side on this issue. I am a frequent traveler of your airline and this favor will increase my loyalty to a great extent.

My ticket details are as follow:

PNR # NP9U1D
TKT # [protected]
PP # BH9827583
Cell # +[protected]
Email: [protected]@hotmail.com

In march 2020 I booked a returned ticket from Italy to Pakistan though Sky scanner online services. As lockdown imposed and flights were canceled, I waited almost 2 months in hope that flights will resume, but now they are completely banned to Europe, I it is my right to request for refund, I call the company and they told me that it is now up to PIA. we cannot make a refund to you. Then I called PIA and they told me that ask from your company,
Both of them are not giving my money and now they are not picking up my phone,
my reservation number was 1A2465 sur name Haq
passport No BE6398971

I m an overseas pakistani and a patient i was travelling from islamabad to toronto on 9th august 2020, the flight departed at 8:12 and i was not allowed to enter at 7:00 am .. services of PIA and attitude of satff at the islamabad airport is rediculous it is a corrupt flight my seat in busssiness class was accomodated ... i will sue PIA for damaged .. ALLAH never helps those who make others suffer ... stafff in extremely arrogant and corruppt they are bribed and accomodate others instead of those who purchased ticket

Hello my name is nosheen akhtar, I took a domestic flight from Karachi to Lahore, can I just say how disappointed I am with your service. Your staff on the plane were not helpful or polite, there was no friendliness whatsoever.
The reason for this email is the fact that my suitcases have been ruined, there was rain in Karachi and I watched my suitcases being left outside whilst your staff loaded pallets of mangoes. My clothes inside the suitcase were soaking wet! And the suitcases are not going to be suitable for travel anymore. I took an international flight from Manchester to Karachi and my suitcases were fine but during a domestic flight with pia lasting just 90 minutes, my suitcases are filthy and everything wet. Suitcases should not be left in heavy rain and mangoes take priority. I am honestly disgusted with the level of service I received

Please note that Mrs. Shamim Akhtar is working at Lahore Airport on behalf of PIA. By making connections with people coming from overseas flights, she is giving benefits from PIA. She comes and goes to work voluntarily. Gives first class seat to every known passenger which is illegal.
These things are tarnishing the image of PIA. It is misusing PIA. My polite request is to either remove them or transfer them from Lahore. Thanks !

salamalykum
my experience traveling with P I A on 19th April 2020 I started my journey from Islamabad as we were waiting
about to board the aircraft a lady announced people with seat numbers 41 to 55 please come and aboard,
within few minutes half of the people came to the gate their was no system to have controlling people of
keeping social distance from people also to staff should have told the passengers that rest of the seat no.
should wait to be called. even a few staff members were also present there but they did not bother to stop
the passengers who have not yet called. due to crowd there was a high risk of virus spreading if any of those
passenger already infected. there should be proper guideline from the staff to passengers that how properly board the plane
.I approach one staff member to raise this issue but all in vein there should be announcement on the PA system.
secondly I was travelling in business class after 6 hours of journey, toilets beside the business
class washing facilities were blocked and one of the toilet was blocked and water was coming out of it and on the floor,
I have raised this issue to the staff and he just ignored and said that this will be fixed when the plan lands and
he cannot do anything about it, I had to talk to them again after a few minutes that this is a serious issue and health and safety
issue that if the water get to the electric wires than we could have been in a serious problem and it was risk to all of our lives, that member of staff was age group of 45-50(male) he was eating while we passenger can watch .I also have pictures of spoiled toilet but here is no option to attach.reason iam complaing about all this that they should take step to sort the problems straight away.as they working on front line of PIA they should make health and safety not only to passengers but to them as well. I hope the issues which I have raised should be taken care of. and I would also like to hear from you as my email and phone number is mentioned above. thanks

My parents reached from japan yesterday at 11.pm via PIA and Islamabad airport.
They are charged $1800 extra inspite of having return ticket. First thing if someone can not pay, what will he do, secondly they were kept in a dirty hotel where they can get the virus, then when all the passengers started shouting about their rights, they are shifted to Haji camp where they are still kept like prisoners, no one is there for taking care, there is no facility for taking the tests for virus, no body knows what will happen next.
Where is Imran Khan, (the most incompetent PM I have ever seen in my life).
Regards
Shahid Hayat
[protected]

there is a con man, who has created a website very simillar to PIA and selling tickets, we paid him £4000 for tickets, soon knowing it was a fraud, called PIA, the staff told me PIA knows that the man Hassan Ali is selling tickets to PIA customers with false website.
Why did PIA not take any action against someone who is robbing their customers? If it was another airline they would get the website removed and report him to police.
Is this the cost we pay for our loyalty to PIA.

Mrs Khan

PK 284, seat No E10, Dubai 11:40 am to Peshawar 3:30pm, 27 January 2020, i m regular traveller, today i face worst experience with PIA, staff misbehave on boarding with passengers in Dubai for money, misbehave in plane with customers, poor management with customers, not even listen to customer for their complaints, bargaining with patients passanger in plane for better services, when i complaint, he take my passport and say i will say to airport security, worst quality of food ( not able to eat) i have pic i will share with u, worst rice i ever seen in my life, at then not even give customers complaints cards and they laughed, say complaints online, those passanger are labour in UAE, not even knowing how to complaint online, kindly do something for better experience, thank you

Mr T R Afzal 100 Coppermill Lane, Walthamstow, London E17 7HE
17th January 2020

REF: Cancellation of flight compensation
Booing ref :Jl9Y5E and JL9YR5.

PIA Customer Service Department,
I am sure this is not the only letter you will receive from unsatisfied customers.
I booked 3 adults tickets through an agent to travel to Pakistan direct to Sialkot on the 10th December 2019.
But was informed a day before that PIA decided to cancel the flight without any consideration taken for passengers. No communication was relayed between PIA and their agents.
Having worked at Heathrow for 16 years, 4 years as a Load Controller, and 12 years as an Immigration Officer for UKBF, I am fully aware of airline laws for carriages, cancellations codes, and regulations for passengers.
I have conducted a few inquiries of my own, which concluded that there were no mechanical problems with the aircraft, weather was fine to fly in, and no delays were experienced.
I was very lucky that I contacted a PIA employee a day before my departure, and said please confirm the departure flight time for my flight tomorrow. Only then I was informed that the flight was cancelled, and rescheduled for the following day.
I immediately contacted the ticket agent, who said we were only informed of this decision taken by PIA, and were about to contact all passengers (lack of communication between airlines, agents and passengers).
As you can image this resulted in a loss of money for me;
• Cancellation of a taxi.
• Rebook new taxi.
• Extra 2 days unpaid leave as return flight was changed too.
• Change of plans,
• Stress and problems caused

I contacted PIA customer services via email, requesting an explanation. I only received one email back saying we will look into this and get back to you. Since then I have sent 9 emails, (can provide evidence of all emails sent if needed) but got no response. I even sent an email to the head office contacting a Mr Musharaf, and yet again no reply.

Finally I got through to PIA finance department via phone, who directed to Mr Fawad in the legal team, but was unable to get through to him.
However, a very kind lady answered and assisted me. She told me that all emails sent go straight into the Junk mail, and are not checked (very strange). I gave her my booking reference; she said I should write by post, with all my concerns and copies of tickets.
I was informed I am entitled to 3 off peak tickets with PIA, or £535 (600 Euros) for each passenger.
I had a very similar experience with Turkish Airlines a few years back; they handled the situation in a very professional and speedy manner.

Please can you refund me with money; account details
• Mr T R Afzal
• Acc: [protected]
• Sc: 090128
• Santander Bank.

I hope we can solve this matter between us, as I do not wish to involve any other parties at present e.g. Ombudsman.

I can be reached on [protected]@hotmail.com or [protected] if you need any further information.
Finally, please can you keep me updated?

Please find copy of all 3 tickets as requested.

Regards,
Mr T R Afzal

Hello

I want to register a complaint on behalf of my father and company against the delay in baggage that took place in a Pakistan International Airline flight from Karachi to Madina PK-743 on 15th January 2020 when my father was travelling along with his friends for Umrah for 10 days.
Right after the incident my father filed a complaint at Madina airport when no satisfactory reason was given why did it happen and the complaint form was given to him and he was told that it has been registered and will be sorted earliest possible but unfortunately nobody responded to it even after 4 days due to which he had to suffer a lot as all his belongings including medicines were in that baggage.
My father had to suffer a lot as he had no extra clothing and daily living items were all in that bag and despite calling to the PIA head office several times in Karachi as well as in Medina no body responded satisfactorily.
My father is diabetic and hypertensive for which he is on medications which were unfortunately all in the baggage which resulted in his missing of his daily dosing of medicines for 4 days putting him at risk of certain health issues due to raised blood pressure and uncontrolled diabetes.
The similar problem was faced by the other friends accompanied by my father(unfortunately two of them were diabetic and off medications) and more than 50 other passengers in the same flight.

After several calls being made to the PIA centres he received his luggage on 4th day the 18th of January 2020.

This is completely unacceptable and equivalent to a torture to keep a person without his belongings and medicines for more than 4 days in a chilly weather and at a place where he had no known relatives/ friends or any sort of assistance.

Flight details are
15/01/2020
PK-743
Karachi to Medina
Reservation number QAUVXD
Baggage received 18/01/2020

I have tried to register complaint online via contact us PIA website
I hope it will be responded soon.

My contact details are
[protected]@gmail.com
+[protected]

My complaint is on PIA airlines.
My flight( islamabad to jeddah) was on 3:55pm ( 16 January 2020) but they sad that flight is late due to some issues, so they told me to wait until 7pm.
And the issue is still not resolved ( 7:53pm) and they are telling to wait till morning.

They are wasting my time.
I will provide all the details of today's umrah flight from Islamabad to jeddah.

Now i am waiting for your quick response.

Email: [protected]@gmail.com
Thank you

My wife Itrat zahra naqvi was traveling by PIA from oslo to islamabad on 2nd november 2019 by flight nr.pk772 with confirmation nr, cxwkn2.depature time was 7, 50 pm from oslo.we live 2 hours drive from the oslo airport .when we arrived at oslo airport we shocked to listen that the gate has been clossed .we were answered that flight shedule was changed one week ago.we had to come back from a long distance.this was quite disturbing for us because my wife was travelling to our sons marriage.we came back changed the ticket and traveled on 06th.november 2019.Pia did not informed us about the change of flight scedule.The same process was revealed when we both was comming back from lahore by flight nr.751 from lahore on 04th.dec.2019.we came to the lahore airport to take flight to oslo and again got no information from PIA that the shedule is again changed.now the flight will leed from islamabad to copenhagen not from lahore.we were not informed again and PIA had both our telephone numbers of Norway and pakistani phone number also.we got embaresed and changed the ticket and came back on 07th.dec.2019.I had important meetings related to my job.we missed three days and we were not given any hotel or any compensation.we were totally helpless in lahore.this kind of actvities is very harmfull for the pia and the passengers.any way we have decided never to travel by PIA.