PIA cancelled my tickets and didn't provide me any compensate, refund or MCOs.
Please find the below details.
It is requested you to please provide us the MCOs for our 13 tickets. I attached all the required documents etc.
As per original plan my flight was on December 9, 2016 from Abu dhabi to RYK Pakistan but this flight cancelled due to fog, PIA didn't provide any hoteling in abu dhabi. We are living 270KM away from airport and came to airport after two flight confirmation calls from PIA that day. We cannot forget that cold night that we passed at Abudhabi airport with kids. Why pia called us two times if flights cancelled?
Next day we meet pia team in abudhabi and requested to adjust us in any flight. They confirmed our booking in another flight coming from Saudia to Islamabad on December, 11, 2016 and then a link flight from Islamabad to BWP.
PIA should have provided hoteling in abu dhabi from December 09 to December 11, 2016 but they did not.
On dated December 11, We reached isb and received all our luggage by our self and shifted to the next longue for domestic flight, it was very difficult to wait there for four hours and to shift all our luggage with kids.
PIA did not support us that time. We received our boarding pass for next flight from ISB to BWP. After waiting in lounge just before 10 minutes PIA shocked us by cancelling this flight from ISB to BWP.
We again received our luggage. After wasting our next four hours they provided us hotels at Rawalpindi and said they will adjust us in next flight again.
There were no heaters available in very old and low s (I can prove this)
Then on December 13, PIA confirmed our flight from ISB to LHR and then from LHR to RYK.
Again it was shocking news for us to travel by two link flights and we had to shift our costly luggage by our self with kids.
We were not agree to leave from abu dhabi to ISB and requested to adjust us in any direct flight from Abu dhabi to RYK/BWP/MUX in any date but I think it was not possible for PIA.
PIA abu dhabi ensured us that PIA isb will provide us Daewoo transport or road facility from ISB to RYK in case of our flight cancellation at ISB and they sent an e mail to ISB airport for this purpose.
We requested PIA abu dhabi to provide us a copy of e mail that time but they said we sent an e mail and we are sorry we cannot provide you its print as its official document.
We requested same at ISB airport but they did not provide us road facility.
After confirmation next flight on dated December 13 from ISB to RYK via LHR we again shifted our all luggage from ISB hotel to airport by our self, (PIA provided transport only). When we were sitting in the plane at isb I again received a shocking call from PIA khi that our next flight from LHR to RYK is cancelled.
At LHR airport we received our luggage by our self. I requested traffic control section to provide us road transport from LHR to RYK but they clearly refused. On my request they stamped us tickets as flight cancelled.
We were three families including two men, three ladies and eight kids going to attend two marriage ceremonies in Pakistan (That we missed ). We were travelling with four sets of gold in our hand carries.
Then on dated December 13 night, we travelled from LHR airport to LHR city and then finally came to RYK by faisal mover by our self. PIA did not provide any facility to drop us to city.
It was very difficult for us to travel in two pickups with gold, 16-17 luggage bags, kids etc. PIA wasted my 05 annual leaves (December 09 to December 14) and did not provide luggage shifting facility at abu dhabi and isb, hoteling in Abudhabi etc.
Alhamdu lillah I am working as engineer in ADNOC here and I visit Pakistan once or twice in the year. I always choose PIA for travelling.
I am requesting pia for its compensation /MCOS since January 2017 but still waiting.
It is humble request to please compensate us. We want to travel again in December 2017. Please provide us tickets compensation or MCOs on urgent basis.
Muhammad Imran Ashraf
Cell # [protected]
Field services Engineer
Abu Dhabi National Ol Company