Pacific Saleswarrantech - your warranty company

H
This review was posted by
a verified customer
Verified customer

LG Refrigerator - I have been without a refrigerator since August 19 and have been sent two repair people. First one says cannot fix because it is a sealed system. It took many phone calls and holding on for at least hours to get another repair company.

It took days before they sent another repair company one who said he thought it was the compressor. On Active's Appliance's website the Status Bar said it had ordered a compressor and it was to arrive on Sept. 9. I called this morning for status and operator was not very clear on what was going on, so I called Warrantech and the operator there said he checked with them and their operator said two conflicting things.

One was they were not an authorized dealer for the manufacturer. The other is that the part was on back order.

Why would they send an unauthorized repair person and the other why would Active reorder something they knew they could not work on. I did a Phone Chat with someone from Pacific Sales on August 19 or 20th and they gave me several repair companies which I passed on to Warrantech. Active was given to me by Warrantech.

We need Help! I cannot believe there is no one in this large community that can not fix this refrigerator. The operator said Active Appliance was not an authorized company to order an LG refrigerator but Appliance said they were back ordering it. Doesn't make sense. Active Appliance number is 818/778-1999.

Need Help. It seems unreal that it has taken almost a month to get a refrigerator repaired.

Hugh and Amerylus Tolliver

Responses

  • Mu
    Mujahid Rasul Apr 26, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Their warranty is not worth anything. I am out of dishwasher for last 2 months. They make excuses for parts not deliver and not evht parys ordered. I am getting run around. They use Premier Appliance service which is the worst !

    0 Votes
  • Mu
    Mujahid Rasul Apr 26, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Terrible service. A complete ripp off !!

    0 Votes

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