Stated a 1pm delivery time, and showed up 11:40am. Left a message on my machine stating it would be $75 to redeliver. Every time you call you get a message machine to talk to the salesman. Customer service said too bad, that's the rule and we do not have 1pm delivery times. Salesman promised a redelivery the same day and no one showed up. Salesman again promised 10am deliver for the next day and again no show. 10:30 Sales manager calls and says a special delivery is being made and you will have it in 2 hours, (noon - 12:30) plus the delivery manager will call you in 10-15 minutes to confirm. Guess what no call and no delivery. I call 12:30 and cancel the order with salesman and sales manager. I go out and 2 hours later Pacific Sales tries to deliver the appliances. I was not home. I get home and there is the $75 to redeliver message and one from dispatch saying we made a special trip for you, where are you? I guess I was to use my psychic powers to know they were delivering at 2:30? Manager and Sales Manager never called back - every time I called I got an answering machine. I went to Sears, and re-bought the appliances and they were delivered the next day within a 2 hour window.