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Pacific Sales
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Pacific Sales
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44 complaints
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K
1:34 pm
Verified customer This complaint was posted by a verified customer. Learn more

Pacific Sales - staff & manager very rude.

Lack of communication about products on order. We were given incorrect dates, we could have ordered the products on line oursevles. We waned to support local businesses, when we called up to inquire the person on the line wanted to argue. In person, even the store manager was rude & giving us excuses about old computors hampering their product knowledge. Comon courtesey was lacking...
We have been waitiing since July 17th for our products to arrive, we were first told the end of July. Than the 12th of August, when we called on the 14th of August, the employee wanted to argue, asking us "Who" told you that info. Give me the name. We were called on the 15th of August to pick up our faucets & only 1 had come in. I realize they are held at the mercy of their suppliers. I am only acking for communication in a non-confrontational manner. We are still waiting.

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7:05 am
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Pacific Sales - is bbb fair - you decide

Yelp said they do not want the following information posted on the Better Business Bureau.

The Better Business Bureau of Minnesota (or any other chapter of the BBB) seemingly will not confirm or deny Best Buy/Pacific Sales' claims as to how they got their BBB grade changed from an "F" to an "A+" almost overnight. The LABBB reported that Pacific Sales had approximately 150 complaints filed against it, approximately 14 of which were "Unanswered". The LABBB gave Pacific Sales an "F" rating. I was told by an attorney for Pacific Sales/Best Buy that the "F" rating was due to the Unanswered Complaints. The BBB claims that the reports on their website reflect a 36 month period of time. I was told by this attorney that once they answered these Unanswered Complaints (regardless of fact that they could have been as much as three years old), their grade was promptly changed from an "F" to an"A+". When Pacific Sales/Best Buy (recently) changed over to the BBB of Minnesota and North Dakota, the total number of approximately 150 complaints dropped to approximately 45 total (with no unanswered complaints). The BBB of Minnesota and North Dakota chapter indicates that Pacific Sales has an A+ rating. I asked the BBB of Minnesota to confirm or deny if this is how Pacific Sales' grade was changed (so easily), and if anyone could do this, and they have not responded to this question. If Pacific Sales/Best Buy can do this, I believe that any business should be allowed the same treatment, regardless of size, and regardless if they are a BBB member or not in order to level the playing field. I am sure that businesses that might not be able to afford BBB membership fees, might act differently if they knew they could get their grade changed to an "A+", even if the complaint might be as much as three years old, under the same circumstances.

I am still waiting back to hear about some other questions I had for the BBB of Minnesota, including why the BBB will not accept and post a complaint that it receives against itself (seeing as though the BBB is just a business like others they report on), what their definition is of a "Serious Complaint", or if they will waive membership fees for a verifiably honorable business that simply cannot afford membership, and still afford them any benefits that a"member" may receive. Any assistance you may want to provide to prompt the BBB to respond to these and other questions or concerns would be much appreciated. Please feel free to reply to this email if you have any comments. I have contacted the following parties referred to above. They are, Mr. Vincent L. Gottuso, President of the LABBB, for the BBB of Minnesota and North Dakota, Ms. Barb Grieman, Vice President, and for Pacific Sales, attorney Andrea Kloehn Naef from Robins, Kaplan, Miller & Ciresi LLP (Pacific Sales/Best Buy outside counsel).

On February 15, 2012, Ms. Lockett of the "Council of Better Business Bureaus, Inc". wrote that they (Council of BBB's), "have not identified any policy concerns in the BBB's actions", but goes on to state the, "BBB of North Dakota & Minnesota retains the final authority in respect to complaint issues". So what is the purpose of the Council of Better Business Bureaus?

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1 comment
Mar 05, 2012 3:37 pm
Verified customer This comment was posted by a verified customer. Learn more

ABC 20/20 investigated the LaBBB on November of 2010 and their report was rather disturbing. Businesses like Hamas received an A- rating while Wolfgang Puck received an F rating. A CEO of the Arlington Va BBB prematurely left an interview conducted by ABC's Brian Ross. To see more about how the LaBBB operates type
"20/20 BBB investigation" on a youtube search. Hopefully not all BBBs operate this way.

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8:48 pm
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Pacific Sales - non-delivery-lied to twice

Cannot believe how this store lies through their unworthy teeth. This company cost me a good deal with another company that would have delivered my range in a timely manner by lying about delivery date. I had to finally cancel my order have 2 dates came and past with the same explanation of not having the range I ordered in their warehouse. I hope many people read this and choose to not go through the same trouble I went through. I will NEVER shop or recommend Pacific Sales. I'm totally disgusted.

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2:08 am
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Pacific Sales - ge dishwasher

Bought a toto toilet and GE dishwasher on 3/31/11 and after I paid, was told neither one was in stock. On 4/28/11 the appliances were delivered. The GE dishwasher immediately started to leak. I still have this dishwasher as of 5/10/11 and 2 different techs have said the same thing...defective. Now Pacific Sales says they have to go through GE and Pacific Sales in order to save face...George's words ( asst manager). Do not ever go there! They do not honor their word and they lead you to believe these items are in stock.

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10:46 pm
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I have made several purchases with Pacific Sales in the last two year and they were good experiences but was totally blown away by the arrorgance I experienced in the San Juan Capistrano store this afternoon. Remodeling Master Bath - found faucets & fixtures online but, wanting to buy local and willing to pay a little bit more to do so, I headed to my...

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8:30 pm
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Beware of this company! The salespersons guarantee they will price match within a certain amount of time. I purchased a range from them. The installation was terrible, the delivery persons were fighting with each other. I found price less than what I had paid. When I brought this to the salesperson's attention, I was told they only guaranteed price from...

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I purchased a refridgerator, steam dry, stove, and microwave from Pacific Sales. Previously I bought a dishwasher, but picked it up myself. This time I had them delivered. They did not bring the parts to install the dryer, so I had to wait for a return date. The microwave they only delivered, so it had no problems. THe stove I had to level myself, even...

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2:16 pm
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We are remodeling our house and made a significant purchase >20k of sink/shower fixtures and two vanities. We were told at the time of order that it would be 4 weeks. Anticipating worst case scenario we scheduled the installation at 6 weeks out. Come installation, we discovered one sink was ordered incorrectly- and had to be re-ordered - another 7 day...

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J
8:26 pm
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Pacific Sales - faulty product

I bought this Maytag MSD2554VEY refrigerator from Pacific Sales in Carlsbad about a year ago. The day it arrived it didn't work, as in no refrigeration. After about 10 days of waiting for service technicians and parts it was finally fixed. Within about 6 months, one of the pop-in shelf units in the fridge side began to break. This was clearly an issue of manufacturer defect as the upper portion of the shelf began to separate from the lower portion it was glued to. I neglected to call Pacific Sales immediately because I assumed they were going to stand behind their product, and after all, I paid for their recommended 5-year warranty. I mainly paid for the warranty since Maytag's reputation for refrigerators has not been very good in the past.

At this point about 15 months has passed since I bought the fridge; their store coverage expires at 12 months. Pacific Sales - Carlsbad refused to back me at all on this and punted the problem to the 3rd party warranty company (whom Pacific Sales endorsed and marketed). The warranty company, of course, has an "out" on this one as the small print apparently excludes shelves and drawers. After getting the Heisman from the warranty company, I called back to Pacific Sales to give them an opportunity to fix this before I started complaining. The store manager basically said "How is it our, or Maytag's responsibility that your shelf wasn't assembled correctly?"

So here I am telling you two things:

1. Maytag earned it's reputation for selling low-quality and unreliable refrigerators. Despite aggressive marketing to the contrary, nothing has improved with Maytag's product since the cemented their poor reputation in the last decade.

2. Beware of Pacific Sales. They're selling the same useless warranties as many of their low-budget competitors and play the "Who, what, me?" game as soon as you need them. I thought they were cut from a better cloth when I bought from them, but they're no better than Sears, Home Depot, etc.

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I purchased a washer/dryer in late December. I have had problems with it since the beginning. In April, three parts had to be replaced, including the motor. The machine broke again. I have been unable to use it for more than a month of the six months I have had it. The repairs department suggested that I speak with the store manager about a replacement...

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J
9:19 am
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NEVER BUY FROM PACIFIC SALES!. They lie to you to get you to buy the merchandise, the minute you buy it the service stops. 1. They sold me a kitchen set ($6000 worth of appliances) with out it being in stock. No one ever mentions it to you before you buy. they promised a two week wait time after the purchase. After three weeks, i called to follow up. they...

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8:01 pm
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Don't do business with these people! A couple of weeks ago I purchase and LG Washer/Dryer Combo from the San Diego Store. The first thing that went wrong was they told me my appliance was going to be delivered on 1/9/2010. When I hadn't heard from the company by 11 am on that day I called. They said I wasn't on the schedule for delivery that day. When I...

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We bought a refrigerator and dishwasher from this company. However, they said the dishwasher was on back order. So when the delivery date finally came, they called up and said their truck couldn't get up the hill we live on, which has gotta be one of the lousiest excuses I've ever heard. So we wait 4 more days, and then they call and say THEY DON'T HAVE THE...

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5:10 pm
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Very poor after sale service. Not all appliances were delivered as promised. Mulitple problems with appliances after deliver. Had to return several back to the store. Contracted delivery service damaged one of the appliances - had to return. Can't get in touch with ANYONE at the store to try to resolve problems. Only get voice mail - and NO ONE ever return...

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8:31 pm
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Pacific Sales - unbelievably bad customer service

I went to the new Pacific Sales store in Pasadena, as they carried the brand of refrigerator that I wanted. Mine was limping along due to an electrical brown-out in my neighborhood.

First of all, Pacific Sales is understaffed. I had to practically beg for someone to help me after quite a wait.

I ordered a high-end refrigerator--in white. When paying, I double checked with the cashier to make sure that it was white. I even asked if there was a "W" in the item number, meaning white. I was assured that I was getting a white refrigerator.

Lo and behold, after waiting all morning, they delivered a stainless refrigerator, which of course I turned away.

It was very difficult to reach my salesman. His printed number didn't work, and calling the main office resulted in a 10 minute hold. When I reached the salesman, he was defensive, and tried to tell me that I had ordered a stainless refrigerator. It didn't take long for him to realize that I wasn't going to go for that line of reasoning, particularly because I was very clear about the color.

Towards the end of our discussion, the salesman agreed that "there had been a miscommunication" (he had ordered the wrong color). He said that he'd do his best to get another fridge out the same day.

Nope. After emptying my fridge, putting back all of the contents, and dealing with this problem all day--I will be given another four hour window to sit around and wait for the thing tomorrow. Meanwhile my food is rotting...

Never again will I do business with this outfit.

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1 comment
L
Nov 28, 2013 2:35 pm
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The worst customer service I ever experienced is with the Pacific Sales. I purchased a refrigerator and paid for it seven weeks ago. I waited them to deliver it, when they arrived at my home, they said the door between the kitchen and dining room has to be removed to get the fridge in, but they refused to take the door out. I rescheduled the delivery, paid someone to remove the door, and waited, Pacific Sales never showed up, nor they called to say that they were not bringing the fridge. This happened four times, I took time off and waited with the guy who was hired to fix the door back. Worst was yesterday, I waited again, hoping to do shopping for Thanksgiving day once I get my fridge, that never came. When I called the Pacific Sales at the Best Buy, Pasadena, the manager hung up on me when I questioned who's responsibility it is to see that my fridge is delivered. Today is Thanksgiving day, I had to settle with some noodles for lunch and dinner, thanks to Pacific Sales. They have my money, I spent $300/- extra for the door they wanted me to remove and I had the worst Thanksgiving day ever, and I still don't have my fridge i paid for, almost two months ago.

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1:35 pm
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Pacific Sales - terrible service

My parents bought a washer and dryer from Pacific Sales because of the sale price. Don't bother! The money you might save on the appliance you lose in the waste of time and energy you will spend in wasted time and wasted phone calls trying to get them to deliver your product and properly install it and return any calls or answer their phone. Worst service ever experienced by any company hands down! Not only was the washer and dryer not delivered on the day promised not once, not twice but three times, when they finally did show up on the third missed appointment by them, they had the wrong appliance. Then it took another several weeks for them to return with the correct appliance. When they installed it, they did not install it correctly. My parents made several appointments for them to return and install it properly which again they never showed up for. Not only would they make a scheduled appointment and not show up, they then either would not answer their phone, or when the sales guy would finally answer and PROMISE someone would come by the end of the day guess what? NO ONE SHOWS UP. My parents had to travel more than an hour from their main home to their second home where the unit was to be installed more than five or six times. They are elderly so it is not easy for them to do this much traveling for no reason. They would travel to the location, NO ONE WOULD SHOW UP as promised, no one would return their calls or answer their phone, so not only did my parents completely waste their time and energy driving back and forth to get this done, my father missed several days of work waiting around for someone to show up and despite all of their false promises no one would ever show up. I have never in my life heard of such an unprofessional company with the poorest of service and the unfriendliest of people on the phone. Finally when one particular woman received the 10th call from my parents asking where the person who was supposed to arrive was, despite that this is several weeks after promised services and more than two days after the initial promised appointment and my parents waiting around for THREE DAYS for someone to arrive (despite they keep saying oh yeah, we are on our way and no they weren't) the sales woman had the NERVE TO TELL MY MOM she was being rude. Are you kidding me? What do you expect after such a circus act of horrible service and lies. To be kissing your butt! No lady, you should be apologizing for such horrible service and then to turn around and insult the customer? Ridiculous! We will NEVER EVER EVER use this company again for any purchases and will tell EVERY SINGLE PERSON we know about it, including the Better Business Bureau. This company is nothing but horrible service and lying agents who do not deliver what they promise and do not follow through. God only knows how long the appliance will last, because if it ever breaks down I can guarantee you they will not be there to fulfill their warranty. LOSER COMPANY!

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2 comments
R
Sep 26, 2011 6:48 pm

The above comment regards Pacific Sales Temecula Ca.

R
Sep 26, 2011 6:45 pm

On 6/16/11 we purchased a Kitchen Aid side by side from the Temecula store after it was delivered we noticed the doors would slam shut so hard that the containers in the door would rattle and 2 even broke after 4 calls we finally got a service rep to come out, adjusted the legs and told us that was all he could do also the fronts of the drawers would come off when you tried to pull them out this has been going on now since June and the manager refuses to do anything so we are stuck with this lemon that we bought in good faith, since then we have bought a dishwasher and Range from Lowes with no problems beware of this store.

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1:38 am
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The Corp. Headquaters does not treat their Older employees right. Mike Rhodes and Phil Lee are mean spirted people. All of the Older employees have been fired and their managers either let go or demoted. Don't shop there!!!

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12:53 pm
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Pacific Sales - failure to follow up on complaints

Everyone makes mistakes; all companies at times have less than perfect customer service. But Pacific Sales, after several weeks, has not even responded to a letter a wrote them about a problem with my delivery. (They kept me waiting over six hours, telling me they were coming, and finally called to say they weren't showing up.) I keep getting a busy signal when I call them. It's too bad, because in the store I got excellent customer service. I hate to see another company go broke and put innocent workers out of jobs because of poor management.

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Pacific Sales - worst store, service, ethics ever

UNBELIEVABLY HORRIBLE. Sales people who will sell you a bill of goods then not support the order. Sales people who don't care and don't know what they're talking about. No returned phone calls, even for a $12k kitchen appliances order. Broken appliances delivered, no help. Multiple transfer voicemail with people who can't help you and don't care. Complete apathy and rudeness. Must be a terrible place to work for, because everybody incompetent and doesn't care. NEVER SHOP HERE! YOU WILL REGRET IT!

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3:06 am
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Beware of Pacific Sales! We recently purchased over $10, 000 of appliances from Pacific Sales and, as you would expect, the salesman (who happened to be the manager (Randy) took care of us prior to the sale. Once we finalized the purchase we waited at home for the installers. To make a very long story short, they ripped up our beautiful hardwood floor...

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