Opodo’s earns a 1.4-star rating from 600 reviews, showing that the majority of travelers are dissatisfied with booking experience.
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hotel booking
I booked my holiday with Opodo in June and on arrival in Istanbul at our hotel we were surprised to find out that hotel was booked for 6 not 7 people despite booking for 7. The hotel showed us that they were told 6 and we then had to pay an extra 1350 Turkish lira for the extra person. We booked flights for 7 people so common sense tells us that hotel is for 7 people also. As this is a mistake on your behalf I ask that the 1350 turkish lira be refunded. I have attached form from hotel showing it as only 6 guests. Also have attached proof of 7 people flying not 6. Reference number is [protected].
Overcharged for flight from athens to melbourne
I am writing to you to raise an issue about: Travel Agents
The issue that I have experienced was: I was trying to purchase a ticket from Athens to Melbourne on the 19/9 with Scoot Airlines. Throughout the booking process I was being offered the flight at 372 Euros. I then applied a discount code of 20 Euros and was going to be charged 352 Euros altogether for my flight. When I went to purchase the tickets through PayPal the currency I was charged in was Pounds. However it was still 352 pounds. This meant that I was charged an additional 70 Australian dollars. There was no warning of the swap in currency until I saw it being charged in pounds. I attempted to cancel the transaction but it went through. I am very confused and annoyed by being blindsided by this last minute swap of currency.
It occurred on: 5/09/2019
This meant that I was charged an additional 70 Australian dollars for a flight:
A refund of the additional money I was charged without my consent.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
Yours faithfully,
Rebekah Sanders
Booking Reference [protected]
Something similar happened to me just now. When I clicked pay for my flight on Opodo it said 362€ and only when I scroll down the confirmation email I see in small print I've been charged 407€, that's 45€ extra, without my knowledge or consent. I called the customer service helpline, after waiting for 20-30 mins I got through and they confirmed it's an insurance. I requested it to be cancelled and they complied, though stating it will be refunded in 7-10 days. Awful. Hoping they will refund. What shameful conduct.
All the best,
LB
I got a similar experience that according to the T&C, 2.4 of Opodo I shall be advised of fee before I confirm my booking. However, I have never seen a list of cost fee, when I book from online, I only know it is 427 pounds but the system never shows me it is changed to 448.31 pounds except knpwing that from the email confirmation. I feel I was cheated. I try to chat from online witj Opodo, but I wasted more than 4 hours to a human answer, but never sucessful.
My booking reference is [protected].
A customer
Yin
cancellation of flight
Reference to the flight booking number [protected] e mail [protected]@gmail.com
still no response from e dream
can you please help I have very short time
Please cancel the booking [protected] OXTUFU because I already have an other booking same day same airways from Baku to Dubai Booking Ref 1ARY20
I want to avoid double booking and double cost
Dr Hamed Hussein
[protected]
flights booked
Booked a flight from Tirana to Bergamo for 27th of August. This was part of a onward connecting flight to Bristol from Milan. The flight from Tirana was booked with Blue Panorama. The flight from Milan was booked with Ryanair. I checked in normally with Ryanair and after attempting to check in with Blue Panorama was told I had to check in at the airport. I had done before and so thought nothing of it. When I attempted to check in at the airport I was told by Blue Panorama employees that I had to buy another ticket because my booking did not include my my MIDDLE name. At no point throughout the booking was I made aware that my details were incorrect or that I needed to enter my middle name. If I had been notified I would have changed it. I have confirmation emails from Odopo and Blue Panorama, the Blue Panorama email having been sent on the morning of my flight. I no email did it mention that I had to alter any details. In fact the Blue Panorama states that my tickets had been issued. So why then should I have to pay an extra €315 for a flight I had confirmations for? If Opodo knew this details was crucial they should have informed me. If Blue Panorama knew they should have informed me. At no point did anybody mention this detail. In fact an employee working at Tirana airport mentioned that they'd only brought the rule in in June. Why wasn't I or anyone else in my situation informed? Instead I get mugged at the airport.
Also having also phoned Opodo and explained my situation I am told that I should have entered my middle name after my first name. Even your own app doesn't allow me to enter my middle name!
You need to sort this situation out and I expect a full refund for the extra flight money I've had extorted out of me. This is ethically wrong and smacks of incompetence and ruthless usary. Sort this out ASAP
double booked flight
I booked a flight to Australia on my company credit card all good then I tried to book another flight for my wife but when I tried to put her details in it kept coming up with my details so I tried it a couple of times but to no avail so just under the details it said add another passenger so I did but it charged me for another flight on the same flight I tried to book in at Heathrow they said I had two flights booked in my name so they cancelled one of them and said they would refund but because I booked through you you said no this surly is not right
flight cancellation-booking [protected]
I booked a flight for 4 people on 18th August 2019. I am lead passenger. Fiona Clare
[protected]@hotmail.com
[protected]
Bookking ref-[protected]
I rang up within 24 hours to change the return flight for one person on the booking (Carys Taylor) but was informed that the ticket type did not permit this, so i asked to cancel the outbound and return flight for this passenger but was informed it had exceeded the 24 hours. However I called at 19.28 on 19th August 2019 and was at first told i could change the booking for £100 and then transerred through to another department at 19.45. By the time he put me on hold to investigate it had gone past the 24 hours where the email confirmation came through at 19.48 on 18th August 2019. Is there any way to get a refund?
Paid extra for luggage at airport
Dear Sir / Madam,
I am writing to you to raise an issue about Travel Agents Opodo
The issue that I have experienced was: I paid extra for my luggage but it didn't show on Olympic Airways system on 20/07/2019 when I went to the airport in Athens to check in my luggage.
It occurred on 20/07/2019
This meant that they charged me an extra 70 Euros.
I would like that amount of 70 Euros refunded into my account.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.
Yours faithfully,
Panayiota Drosos
Booking Reference [protected]
7 Coledale Close
Endevour Hills Victoria
3802
Flights/opodo increased the price of my tickets after my booking and do not respond to my cancelation request
Opodo, August 2019
Reference number [protected] (opodo/flight)
I tried to cancel my flight due to the price which has changed after my booking request.
Although the cancelation has confirmed by phone (only) days before, I still receive e mail and SMS regarding my flight, check-in requests, ect. Any cancelation e-mail or SMS and refund yet!
Fact that prevents me to proceed to any other action and affects my reputation (while my MMU colleagues waiting for my confirmation regarding the workshop project which is related with the particular flight tickets).
The worst customer service.
It is impossible to contact them, and in case you do, you never know if you will get help.
Email by Opodo:
Dear Customer,
Your Opodo booking reference: [protected]
With reference to your flight reservation, we are contacting you to inform you that, while processing your reservation request, the price of your flight fare has changed to currency 244.37GBP.
We operate on a live availability system which means that, as seats are booked, you may see a fluctuation in the prices due to changes in availability. We are unable to guarantee a fare until the reservation is made, payment is successfully completed and tickets are issued.
If you would still like to confirm your reservation or require assistance in making a new reservation, we kindly invite you to contact our Customer Service Centre at earliest convenience on
- United Kingdom: 8000261621
- Australia: 291995336
- Rest of the world: +[protected]
Once again, thank you for contacting Opodo and we look forward to being of service to you again soon.
Kind regards,
Your Opodo Customer Services Team
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Thank you in advance for your help,
Chatitze
opodo booking : [protected]
Plainte concernant Reference OPODO Booking : [protected]
Reference Vol: Aegean Flight A362/Reference Booling: SAX37ED/Reference OPODO /ooking : [protected] /Je veux me plaindre contre la compagnie OPODO pour la façon qu'elle m'a traité concernant l'annulation bien en avance de mon vol pour Bruxelles-Athènes, le 01 Septembre, avec Aegean Flight A3623 départ Bruxelles 01/09/2019 à 20.15, arrivé Athènes à 00.200. Ceci malgré mon achat de l'assurance "Opodo Flexible Travel Date Guarantee".Quand j'ai parlé avec un représentatif de ce compagnie OPODO; ils m'ont offert un alternative de vol qui coûtait +/- € 150 quand pour la même date - vers 25 octobre, j'ai pu trouvé un vol Ryanair pour +/- €50.J'exige que vous me rembourserez le prix ce vol et ma réservation avec vous, qui s'élève à £ 268.26 . Je vais bien sur me plaindre à la société "Trust Pilot", sur faceBook, ainsi faire une plainte sous EC 261 Regulation. J'attends votre réponse jusqu'à la fin de la semaine.
service
Booking ref no. [protected]
I recently tried booking some internal flight for Bangkok to Phuket and returns and have never experienced such bad service as i did with Opodo. i booked flights on Thursday 25th July after a few hours the flight had not been confirmed so i rang them to ask why the language barrier was terrible and all i got was wait 24 hours and i will receive a confirmation. 24 hour went past no confirmation so i rang again and was asked to wait another 24hours, 72 hours went by this time i had travelled to Bangkok to i had to ring again the service assistant said he would look in to this after 12 hour they sent me a email saying they could not go ahead with my booking and should contact them if i wanted to rebook. this is the worst experience i have ever had when trying to book flights
boarding pass
Hi
I want to complaint about my boarding pass that was not sent to me and I couldn't do the online check in. I had flight to Lisbon on last Friday and I lost the flight 1st because London was under blackout and after that when I arrived to airport was not allowed to me do the check in.
I would like to know how I can be refunded because of that I spent a lot of money.
Regards
Frederico
opodo booking website issues, customer service, extra costs incurred, etc
Bkg Ref: [protected]
22/23 July 2019 London Heathrow, via Brunei to Melbourne
3/4 August 2019 Brisbane, via Abu Dhabi to London Heathrow
I made the above late booking for me, my mother and daughter on Wednesday 17 July as we had been informed my uncle was about to pass away and we needed to travel in readiness for his funeral on Friday 26 July. I had input all the data on the Opodo booking site, got to the payment page, input card details and confirmed the payment. The booking was showing as 'in progress' but never came up with a screen to confirm the booking/payment had gone through. I kept checking for over 20 minutes but nothing showed so I quit the site and started again assuming the booking had not gone through. I tried to book the same flights but kept getting the message that I couldn't make a duplicate booking. Therefore I had to assume the flights were booked. I checked my bank statement and it showed the money had been processed immediately, so I contacted the airlines (Etihad and Royal Brunei) direct to confirm this was the case. This they confirmed. I then contacted Opodo via Messenger (as was shown on their website) to try and obtain a booking reference number as nothing had come through on my email. I then discovered my email address was typed as cate.[protected]@icloud.com instead of [protected]@icloud.com. Messenger kept asking for my booking ref, which obviously I didn't have and I explained the error with the email address and provided the correct one. I tried to speak to an agent through Messenger, but no one was ever available. Eventually I received the booking confirmation late evening on Thursday 18th July via the correct email address and discovered my mother's surname was incorrect. I have no idea how her surname became the same as mine or my daughter's, i.e., Chescoe. It was supposed to be Monaghan and I have no idea how it had been logged as this. On Friday 19th July I managed to find a telephone number to speak directly with someone in their help centre via a search on the internet (not via Opodo's website - no info on telephone numbers). I was on the phone for +2 hours speaking to their help centre in India (which was a surprise). I was told I had to contact the airlines to make the change to the surname. I contacted the airlines. They said Opodo had to make the change as they were the booking agent. I went back to Opodo and they said they would charge me the airline costs to make the changes plus their admin fee. I refused to pay especially the admin fee because of all the IT issues I had experienced with the non-confirmation of the booking, and previous phone calls to the airlines, poor service, etc. They advised they would waive the admin fee but then told me they couldn't make the changes. I was continually put on hold during the +2 hours on the phone, and ended up by asking them to arrange for their manager to call me the following morning as it was around midnight by then. First I was told that wasn't possible but then they told me it was and to expect a phone call before midday on Saturday 20th July. I waited for the call. None came through. I rang Etihad to find out what my options were. They again told me Opodo had to make the change because they had made the booking. I called the help centre again and was on the phone for another hour trying to sort things being put on hold many times again. I was told they could not get through to the airlines to arrange the change - they had tried several countries so they must be closed over the weekend. I explained I had already spoken to them that morning so that was not the case. I was told to ring on Monday. I couldn't as we were supposed to be flying on Monday. I was then told to ring on Sunday (21st July). I said I couldn't waste any more time or money to do this. The phone calls to Opodo will have cost me plenty already. I was told there was nothing they could do for me, my mother would not be allowed to fly and the call was ended. Not helpful at all considering the circumstances. I then contacted Etihad for the second time that day in tears with frustration and concern my mother would not be able to travel with us. Having spoken to the supervisor, I was advised they could change the surname on the booking for AUD 150. I told them I had no choice but to pay, so they arranged the change. I then emailed Royal Brunei explaining Etihad had kindly resolved the situation for me direct and they also agreed to make the change for approx AUD 180. An additional cost of approx GBP 185 to me. The experience with Opodo has been frustrating, disappointing, stressful and costly. Opodo do not indicate on their website that their help centre staff are based in India. They were difficult to understand and continually changed the story. It would be helpful to arrange for Opodo's website to work correctly, in particular confirm on screen at the time of booking that everything has been processed as well as sending an email confirmation (or maybe this is what the system usually does). I would like some compensation for all the trouble I have been through. I will never be using Opodo again. I can't take the risk. I expect a response by return and will pursue this matter to the end.
booking flight and payments issue
I book my flights Birmingham to Cyprus Larnaca 25th August coming back 1st from Larnaca to Birmingham. It took me 2
1/2 hours because payment wasn't going through. After couple attempt call Opodo customer service agent had couple attempt same problem. Every time agent trying price was going up I originally started with £1087.96 and I end up paying for the same flight £1486.18
Wow what a difference.
Spoken to my bank n card company there was no issue with my card there is not in one single request to to my bank for authorisation.
Opodo Customer service agent saying my bank decline my payments
I have to pay big price it's so frustrating
My saving for spending on my holidsy is gone I am very very disappointed how opodo treat their customers. I fly three to four time a year gor 24 yrs. In my history I never ever come across anything like this .
Bank was so shocked when I asked them why they decline my payments.
I want some answers from opodo
I hope there is a good heart person there who can put him/herself into my shoes see how I felt. I only start booking this flight cus it was goid price n time outbound time is suitable for us.
Please help me.
I need my spending money back
Or some sort of solution
Look forward to hearing from you Asap
Many thanks
Jitinder Purewal
[protected]@outlook.com
[protected].
flexible travel dates service / change the date from 1st september to 26th october / aegean airlines flight ref: a3623 / your booking ref: sax 73d
Change the date from 1st September to 26th October / Aegean airlines flight ref: A3623 / your booking ref: SAX 73D
To whom it may concern,
I have purchased a ticket via OPODO for travelling from Athens to Brussels on 1st September, references below (Aegean airlines, 1st September, ref: SAX 73D)
I also purchased the Flexible Travel Dates service. But I have been very frustrated in trying to change the date from 1st September to 26th October.
Firstly your chat service is an absolute disaster, I mean I spent a good hour never getting an agent, and then continuously repeating the same information (ref. Number, email, and again and again and again). I mean, are you mocking clients here?
To add insult to injury, I have been trying to get through your customer service website to activate the Flexible Travel Dates service at https://www.opodo.co.uk/customer-service/. Only to be met by the ERROR page. Again it would seem you are mocking clients.
Now please be serious with me, and make sure I get my change of travel plans, as indicated above, and as soon as possible, or I shall file a complaint against your company.
The details of my flight are herewith, below.
I await your reply, and depending on whether you have complied with the requirements, I will act accordingly.
Sincerely yours,
Alkis Diamantopoulos
___________________________________________________________
From Brussels (BRU) to Athens (ATH), with Aegean Airlines
SAX73D
Departure
20:15 Sun, 1 Sep
Brussels (Belgium) - Brussels National (BRU)
Aegean Airlines
A3 623
Aegean Airlines
Arrival
00:20 Mon, 2 Sep
Athens (Greece) - E. Venizelos (ATH)
Aircraft type - 320
Class - Economy
change of flight time, without any prior notification.
3rd August 2019
Booking #4633783608 Gatwick (North Terminal) to Palma Mallorca
Miss G Kemp
Subject: Change of flight with any prior notification.
To whom it may concern,
Upon arrival to the Tui check in desk for my scheduled flight of 11.45am at 9.45am, I was informed that the flight time had changed to 8am and it was called a 'NO SHOW' to my horror I was so confused due to not receiving any prior notification via any correspondence!
The level of care and customer service was unacceptable as no one could help me or book me on to an alternative flight therefore I then had to travel from the airport on a 5 hour round trip back home to then book and pay for another flight to my destination to fly later in the day, having to travel back to Gatwick again the same day as I had a job position to start at my destination.
Therefore we request a full refund for both flights along with travel expenses and inconvenience and stress this has caused me.
I look forward to your prompt reply and to settle this matter as soon as possible to avoid further contact with both the Ombudsman and legal service.
Miss Kemp
[protected]@gmail.com
[protected]
cancelled flight
I booked a return flight with Opodo on 2/7/19 from Panama City to San Cabos, via Mexico. On 7/7/19 I received an email from Aeromexico stating that the connecting flight from Mexico City had been cancelled, offering me an alternative flight the following day, meaning a wait in Mexico for 14 hours.This was no good as accomodation already booked and the wait was unnacceptable.
I contacted Opodo on 9/7/19, who at first did not know the flight had been cancelled, but then offered me the refund which I accepted.
It is now over 3 weeks later, and after 4 different phone calls to them, with no replies, I am then this week told that the refund will take between 30-60 days!
Why? It is not my fault!
I cannot book any alternative flights until I have received the refund and am due to depart the UK on 22/9/19.
Despite phone calls, emails to various websites, still no response from them.
What is their problem?
overcharge of flights and baggage
I booked 3 flights to Malysia using Opodo thinking they were offering a good deal. I went ahead and booked 3 flights with Air Asia which included 25kg baggage each for two people which came to around £241 for 2 people (£120 each).
Having looked at the main Air Asia website and entering the exact same flight and baggage details, the total cost of all 3 flights with 25kg baggage and a meal on the flight came to £79 each per person which is way less than what Opodo have charged me.
Opodo, who are an external, third party website have charged me £41 more than what the main airline website has charged me. If Air Asia are not charging customers that much for flights, what right does it give Opodo to charge customers more than them.
This meant that I've had to pay unnecessary cost to Opodo when I could have saved that money and used it on a accommodation. I don't earn big money, so its important for me to save where i can. They advertised by showing cheap flights but then took advantage of naive customers like myself to pay more for the baggage.
They charged my £24.17 for 25kg baggage whereas the main Air Asia airline is only charging £8.61 for a 25kg baggage - that's £15.56 more!
I would like Opodo to refund me back the difference of £41 per person extra that they have unnecessarily charged me. I understand a business needs to make money, but there are ways to do it like advertising or getting referral fees from their affiliates, not by robbing their customers!
I don't think I will be using Opodo ever again after this time. I used them out for the first time and most probably the last time!
denied boarding
Terrible. I booked a flight either on the phone, quite an expensive one actually. Arriving at the airport, i was told I am not on the passenger list. I had to buy s new ticket. Contacting them by phone was impossible so I filed a customer service message under ref 698176 . That was 4 weeks ago and still no reply. Worst experience ever. No more bookings via OTAs, just direct in future. This is insane.
refund of hotel bill
Dear Sir / Madam,
I am writing to you to raise an issue about: Travel Agents
The issue that I have experienced was: Booking almost a year ahead, I used Opodo to book flights for myself and my wife, Susan Lorraine Cook, between London Heathrow and Quito. We flew out with no problem. However, while we were away, just days before our return, we discovered the return flight I had booked had become non-existent! We subsequently learned that 8 months previously Tuesday flights from Quito to London had been cancelled, but we were never notified.
To go into more detail, the return flight I booked through OPODO, was IBERIA 6454 departing Tuesday 18th June 2019 from QUITO 17.55 - Arr. MADRID 11:15 on Wed. 19th June 2019.
This flight was confirmed by Opodo as recently as 4th June. However, when we passed through Quito Airport on 14th June to take an internal Flight to COCA, we went to the IBERIA Desk to check that we were booked on the Flight. We were then informed not only that there was no such flight, but also that there had not been a flight to Madrid on a Tuesday for the last 8 months! Mysteriously, and without any consultation with me, the flight date had been changed by BA to a day earlier, Monday 17th June. We could never have taken that flight in any case, as we'd be in the middle of the Amazon rainforest on that day.
A travel agent contact of ours managed eventually to secure 2 seats on the next available flight out of Quito on IB 6454 Thursday 19th June, departing 17:35. This meant that we had to spend an extra day and night in Quito. Accordingly, we had to book a night in a Hotel near Quito airport - Garden San Jose. We had to make extra arrangements for house sitters to look after our house and pets at home. It was a stressful and uncertain few days while this was sorted out.
We would like to be reimbursed for the cost of the overnight stay in the Garden San Jose for $441.72. We'd also like compensation for the house sitter's expenses staying an extra 24 hours at our house in Oxfordshire. £40.
And if the system allows, I'd like compensation for what was a very stressful few days of what should have been a thrilling trip to the Ecuadorean rainforest, worrying about how we were going to get home.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.
Yours faithfully,
IAN SHARP
Booking Reference [protected] - SUOJQA
Lambs Croft
Sibford Ferris Banbury
OX15 5RE
I sent this complaint via resolver on the 26th june 2019 and was infirmed that my request to be reimbursed for the hotel bill incurred as a result of a mistake by opodo, but have had no response from opodo with whom i have a contract for the booking
after sales service
I had a very bad experience with a transatlantic flight (Brussels-Washington) through Opodo. I needed an information on the luggage, I tried to reach Opodo contact number more than 20 times in different days before having a contact who told me that the price for a registered luggage with UA was 60$ but that I could pay the same amount at the registration desk. In reality I had to pay 150€ when the flight ticket (bought 2 months in advance had already costed 1000€. Not only it took me days before succeeding to talk to an Opodo'agent but in addition it will cost me an extra of 300€ for registered luggage, just because the agent gave me a wrong information, I would not have taken a suitcase if I had received the correct information.
Opodo Reviews 0
Overview of Opodo complaint handling
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Opodo Contacts
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Opodo phone numbers+44 800 368 3866+44 800 368 3866Click up if you have successfully reached Opodo by calling +44 800 368 3866 phone number 390 390 users reported that they have successfully reached Opodo by calling +44 800 368 3866 phone number Click down if you have unsuccessfully reached Opodo by calling +44 800 368 3866 phone number 639 639 users reported that they have UNsuccessfully reached Opodo by calling +44 800 368 3866 phone number
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Opodo emailsbcn-customercare-supervisors@odigeo.com100%Confidence score: 100%Supportcontact@opodo.co.uk77%Confidence score: 77%support
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Opodo address26 - 28 Hammersmith Grove, London, W67BA, United Kingdom
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Opodo social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 12, 2024
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