Olive Gardenbad service staff

C Jun 26, 2019

We brought our friends who came from Philippines for lunch in time square olive garden. Since we love the soup and bread sticks we recommended it to them. We were 4 adults 1 teen 1 kid. Brooks the waitress came to us and get our order we order mac and cheese for kid, 1 shrimp alfredo, grilled chicken and cheese piadina and 3 unlimited soup which her face get a little disappointed when we order it and told us that we can't share the unlimited soup she keep on counting how many of us and told us we need 1 more order coz we can't share the unlimited soup and salad special. We told her we order a total of 6 menu and on top of that shrimp alfredo and piadina has it's sides included too. She reviewed our order and realized we got 6 order. By the way We are not hungry as hell we just ate our breakfast like 2hours ago. We just want to rest a little bit since the kid got tired from walking around time square. We got our order she gave us all chicken and gnocchi soup instead of 1 pasta fagioli soup but my friend didn't mind it at all because of brooks attitude she left without even offering cheese for our salad and pasta. We called her and ask for cheese Yet she didn't come back we almost done eating. BTW that time was not a busy hour, i only saw 3- 4 tables with customer. We called her back Ask for a soup refill and the grapes for the mac and cheese order which she forgot to bring.and she told us again that only 3 soup can have a refill We asked only for 2 refill coz my friend told me the chicken and gnocchi soup was too salty and refill for water. But she came back with soup without water and the grapes. We paid our bill and that's the only time she gave the grapes we saw our next table who ordered unlimited soup with salad and she was very2x nice to them and offered cheese on the salad. But when she come to our table her aura change. Brooks treated us differently the way she treated the other customer with a smile and a pleasant face..

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.