- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Service dog
Me and Dyl my fiancé went to TACOMAC in Gainesville Dec 28th and they tried to sit us on the patio (which was dog friendly) and it was freezing so I was like she is a service dog she can sit in side it’s illegal to not let us, so she got the manger the manager came he said It was like either sit outside or leave and I was like that’s legal sir. She’s a...
Read full review of Taco Mac Restaurant GroupUncooked wings
I order on 10/06/23 for 20 piece wings, 2 tator tots, with an additional 6 piece wings.. all the wings were uncooked! This is the second time that happened! My total was 37.01 and this is unacceptable! I will take my business else where because I am spending my hard earned money on food that is not to standard! I am highly upset and I do not want my family to get sick for eating uncooked chicken! Can someone respond back and resolve this issue? My email is NEE.[protected]@gmail.com . Thank you
Long waits and no manager available lack of customer service
This location is terrible. I ordered two burgers with no bacon which were supposed to be ready at 11:05 pm. the order wasn’t ready until 12:00 — AND the burgers had bacon on them. I let the worker know and 2 seconds later she brought the SAME burgers with the bacon removed ! we can not eat pork at alll ! So we had them remake the order — the worker bring...
Read full review of Taco Mac Restaurant GroupIs Taco Mac Restaurant Group legit?
Taco Mac Restaurant Group earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Taco Mac Restaurant Group. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for tacomac.com can be seen as a positive aspect for Taco Mac Restaurant Group as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Taco Mac Restaurant Group's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Tacomac.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Tacomac.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- While Taco Mac Restaurant Group has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Unwillingness to accommodate dietary restrictions
I visit your restaurant Sunday 4/2/23. Ordered an entree that camewith a rice side. Due to a recent medical request by professionals I was not allowed to have the side item. I simply requested a replacement plain salad, or replacement plain green vegetable. I was told by your manager on duty-Maggie, this would not happen but I could pay 6.99 for a salad to replace the rice i was told not to consume by medical professionals. I explained the medical situation, and Maggie had ZERO empathy or compassion for the situation, and ZERO interest in making any accomodation to support the problem. This is not a typical request for myself, but it was a recent request from my doctor to avoid all carbohydrates due to a medication confliction.
The problem at hand was rudeness, no attention to support, or offer any substitution, and no concern for the problem at all.
The server Kyleigh was trying to rectify the problem, and agreed the injustice was a little odd, but clearly out of her hands.
Additionally from the time our order was placed, the food delivery time was in excess of 60 minutes. Is this typical practice for your restaurant?
Again your server was apologitic, and this situation seemed out of her hands. I would say the management on this day was clearly lacking in the area of customer support ,and maintaining oversight of the kitchen as well.
Desired outcome: Replacement Meal for my family of 4, or refund the current expense we paid to have a subpar meal, service, and support.
Store, corporate gm manager, employee
My first visit to Taco Mac on Peachtree in Atlanta, GA and a situation happen to where I admittedly contacted the store. I spoke to the manager, explained to her what happened as their employee (the waiter) took money from my cashapp and cashapped himself. I even sent them the screen shots. Not only did he do that, he also gave himself a bigger tip than...
Read full review of Taco Mac Restaurant Groupmanagement and staff
staff and especially management here is disgusting! they are so rude and slow at this specific location! management is impatient and they all talk [censored] behind the customers back like we can't hear them! My food was cold and not even what I had asked for. I even had to ask the server to bring me silverware for my nasty food. I'm NEVER eating here again and I will be sure to not recommend this to any and leave bad reviews.
Overview of Taco Mac Restaurant Group complaint handling
-
Taco Mac Restaurant Group contacts
-
Taco Mac Restaurant Group phone numbers+1 (678) 679-1210+1 (678) 679-1210Click up if you have successfully reached Taco Mac Restaurant Group by calling +1 (678) 679-1210 phone number 0 0 users reported that they have successfully reached Taco Mac Restaurant Group by calling +1 (678) 679-1210 phone number Click down if you have UNsuccessfully reached Taco Mac Restaurant Group by calling +1 (678) 679-1210 phone number 0 0 users reported that they have UNsuccessfully reached Taco Mac Restaurant Group by calling +1 (678) 679-1210 phone number
-
Taco Mac Restaurant Group emailsinfo@tmacrestaurants.com100%Confidence score: 100%Support
-
Taco Mac Restaurant Group address6220 Shiloh Rd № 100, Alpharetta, Georgia, 30005, United States
-
Taco Mac Restaurant Group social media
Menuism
3 reviews
African Fusion Restaurant
10 reviews
Bonefish Grill
5 reviews
Chef Lee's Peking Restaurant
1 review
O'Charley's
10 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!