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Olive Garden Customer Service Phone, Email, Contacts

Olive Garden
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1.3 1114 Reviews

Olive Garden Complaints Summary

79 Resolved
1024 Unresolved
Our verdict: If considering services from Olive Garden with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Olive Garden reviews & complaints 1114

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Newest Olive Garden reviews & complaints

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S
5:16 am EDT

Olive Garden Menu item

I love olive garden. But the only way I can go is if my wife can get the "giants stuffed shells". But now once again you guys have removed them from your menu. Please put them back. I will not be able to get her in the door until they are. And I need my chicken shrimp carbonara, it's like an addiction. So please put them back! I'm getting hungry!

Desired outcome: Bring Giant Stuffed Shells back!!!!!

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R
10:42 am EDT
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Olive Garden Service and cleanliness

Yesterday July 16th my wife and I frequent the OliveGarden located at 3447 NW Federal Hwy S, Jensen Beach, FL 34957. We typically go to the bar for a glass of wine before being seated for dinner. Yesterday was unsettling from the time we sat down at the bar. Service was slow and when we were ready to order our wine, we asked the server to clean the bar, she did. While sitting and enjoying our wine I notice at the end of the bar counter dirty dishes just sitting there also dirty dishes on the counter of the liquor/registry counter. Not once did any employee take the initiative to remove the dirty dishes. Employees and the manager who also passed by the bar counter on more than many occasions not even looking at the dirty dishes. My wife picked up a dirty napkin from the bottom of her chair and placed it by the dirty dishes on the bar counter.
We then were seated for dinner. I then noticed the floors leading from the receptionist area had litter, no one cleaned it up.
Upon leaving I approached the manager to advise him of the dirty dishes that were still on the locations I mentioned above, he stated he would take care of it.
Leaving through the main entrance to the parking lot the entrance and paper, cigarette butts and other garbage, should have been picked up.
I realize we are in the recovery mode, if you will, from this Covid situation but I strongly feel your managers should be more attentive to the employees doing there job and aware of their surroundings in keeping your business top notch for your customers.
Thank you

Desired outcome: Awareness of your employees and managers that customers maybe take note that Olive Garden location we visited needs upper management to address issues that arise from customers.

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K
2:53 am EDT

Olive Garden Fried ravioli

This is literally the only reason I came to Olive Garden and I have to say for this reason I don't ever see myself coming back. I hazard a guess you will get many more people with this very complaint. Of all the things you could have gotten rid of this is the last thing. Maybe consider firing whoever suggested this!

Desired outcome: Put the fried ravioli back on the menu

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S
9:00 pm EST

Olive Garden Musty smell in entire dining room noted mold in the bar area.. Very unattractive odor as we came in the restaurant to eat as we were really hungry.

Last 3 vsiits have had dinner for 2 at bar but brought another couple this night and was totally turned off by odor. Entering the restaurant as walked to back of house disgusting smell and not food..

Desired outcome: Please consider total clean or change out carpet.. smell discusting. paint...

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T
8:07 pm EDT

Olive Garden Waiting list

What is the point of a wait list? We signed up for one and 60 minutes later we arrive for our sons 5th bday supper 20 minutes early according to the lady at the front. The manager lets us know the wait will be another 1-2 hours. I asked if basically you sign up for a waitlist and it means you could get a table tomorrow? The manager said "yes, pretty much." WILL NEVER COME HERE. WILL NEVER RECOMMEND, LOCATION REGINA SASKATCHEWAN.

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T
8:17 pm EDT
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Olive Garden service

05/15/2021 Tyrone Henderson and Tangela Ealy
Hello, My first time contacting Olive Garden was online. I am... Hey Mr. So what are you saying! My complaint goes as follows... Had the WORST server ever. You could have warm tea... had to ask for ice after I waited for the drinks... no bread... but the people who came in 10 minutes later got their bread.. no bread was brought out with the salad which was served over my shoulder.. while he was serving another table behind us so sad to feel that way.. I may need to tip first to get better service... nevertheless I had to leave was just too insulting for a hard working GIVING person..: (

Please help

Desired outcome: Please Help

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B
10:45 pm EDT

Olive Garden Entry to restaurant

On 4/6/2021, my wife & I tried to have a meal at Olive Garden, South Burlington, Vermont. I do not have a cell phone but was expected to have a cell phone to gain entry. Finally another person came and said that the Hand Held buzzers are working so they gave me one & said the wait would be twenty minutes and my wife & I were expected to go wait for twenty minutes in the parking lot which was the distance where these devices worked. So we went outside & sat on the cold iron park benches to wait our twently minutes.
After about 10 minutes my wife left to go sit in the car since she was cold. About two minutes later since I too was cold I went back inside to wait since there were no other customers inside only wait staff standing around. I was told to wait outside due to CDC guidelines even though I explained that I had a CDC Vaccination card since I have had both Moderna Vaccinations & the two week wait time after the last vaccination. I was wearing a Mask & I was more than 6 feet from anyone. The wait staff would not let us wait inside & be warm we had to wait outside. This is a total non welcoming restaurent. You and your wife want to have a nice dinner & there is no waiting area that is heated and welcoming to a customer. Ugh ! Yes there is COVID & both my wife & I are in our 70's & 80's and sitting outside in the cold on a cold metal bench which is insulting to a customer. An empty lobby that is heated with only two wait staff would have worked at least until some other customer arrived. Or Olive Garden during these COVID times could have a tent put up outside the entry way an install two large propane heaters so waiting customers feel somewhat welcomed. No just the standard wait staff non-thinking answer to get out & wait in the cold parking lot. No Thanks... so because Olive Garden was not welcoming to us we left and were non welcoming to Olive Garden and ate elsewhere we were welcoming & warm..Most likely will not return to a non welcoming restaurent.

Desired outcome: Be welcoming to your customers and provide a heated waiting area & do not expect every customer to have or to use a cell phone.

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A
7:50 pm EDT

Olive Garden Rigatoni creamy mushroom

Hi I ordered from Olive Garden in Myrtle Beach South Carolina today and ordered the creamy mushroom rigatoni. There was barely any sauce it was like I was eating just pasta I was lucky to even taste a couple bites that had the sauce on it. They also left out the soup from my order and mints. I know mints aren't really a big deal but I do enjoy them. I will say that I have ordered the same entrée and was hoping that if I ordered again that maybe it was just a mistake the first time, but this has been 2x now that I have ordered the creamy mushroom rigatoni and it has no sauce at all. Rigatoni is a big pasta shell so if there is no sauce on it then it's like I said just eating pasta. If someone could please reason with some kind of help I would appreciate it. Thank you so much for your help and consideration!

Desired outcome: Refund or gift card

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R
1:24 pm EDT
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Olive Garden Waitress

Our waitress provided poor service. She never refilled our drinks, never brought us more soup, and never checked up on us. We were asked once if we wanted more soup, we said yes. The soup was then cold and not fully cooked so we asked for a new one. Instead of bringing a new one she brought us our receipt, even though we were not done eating and had planned on getting dessert, but she didn't even ask just rushes us out. Then gave attitude when we didn't tip. She would've received a 20% tip had she done her job correct. I feel I wasted my money. I feel I would've had better service at a McDonald's! I've been going to this same Olive Garden for 6 years and have never been so disappointed. So once again we got no refills, only one soup, and were forced to pay and leave when we were not ready.

Desired outcome: Honestly I want a refund or something because it was the WORST experience. I’m 35 weeks pregnant I went there to eat a lot and this lady was a [censored].

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N
5:49 pm EDT
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Olive Garden Poor food quality

We ate at the Olive Garden in D'Iberville, MS today around 1 and their appetizers were not cooked on one, mozzarella sticks and the other had been microwaved to the point of being like leather and could not be chewed, ravioli fried. Then I got my entrée of ziti pasta, and it too had been heated or microwaved to the point the top of the ziti and the ones exposed without sauce were hard as little rocks. It had to be sent back. We also ordered a peach Bellini, and it came with no ice in a regular glass and was not cold at all.
We love Olive Garden and eat at these restaurants a great deal because they love them but this one with my grand children out of school made a very bad taste in my mouth about this restaurant.

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C
4:15 pm EST

Olive Garden My food I ordered

I ordered shrimp and scallops alfredo the bread sticks were hard and my food tasted old the sauce was dry I like olive garden but I was disappointed today plus I live almost an hour from that location.

Desired outcome: Gift card

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P
3:40 pm EDT

Olive Garden Food order

We always attend the olive garden in grapevine tx and have never had any complaints on our service or food order. We were in for lunch and while our waiter jose was excellent kept us supplied with breadstick and peach tea, we had ordered fettuccine alfreado with chicken and the chef must have been asleep or on break... When we received our dish the alfredo sauce was really heavy. And it appeared like it was "soup" of the day... Not good!... But we will return.

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M
8:54 pm EDT

Olive Garden Food for delivery

I order three main dish last week end and found hair in one long hair discussing make my daughter very upset and vomit afterward and could not eat. Called back and talked to manager and she replaced my food but the damaged was done and could not enjoy that food and ruined our day. We used to go to that restaurant at least once a week but lately the service and the attitude of some manager and in general food has been very bad. The bad thing is that the manager request some tip for pick up order like you have to tip for delivery pick up. That is a shame if she really is the manager she should worried more about her food quality and services then see if people did not appreciate you tell them about tipping. With this location I should say I will never tip anyone with that kind of service and attitude.

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A
7:58 pm EDT

Olive Garden Mother's day pick up dining

Date:05/10/2020
Client/Check Number: 11177
Customer Name: Amber Padilla Phone# [protected]
Location: 4195 Century Blvd. Pittsburg, CA 94565
Manager of this Location: Anita Tanwar
Name of Employee who took the order by phone: Jessica K.
Incident: My husband wanted to treat our family including my 80 year old mother in law to an Olive Garden dinner for Mother's Day 5/10/2020. Olive Garden is my mother in laws favorite Restaurant, and she hasn't been able to have it since the COVID-19 Lock down so she was really looking forward to it. We called at 12 noon, placed our order in, and asked if we could pick it up by 4:30. Well, my husband and I went to the Pittsburg Olive Garden to pick it up and there was a MOB full of people waiting outside to pick up their orders. It looked so Disorganized, no one was social distancing, there was no manager in sight out telling everyone what to do, or where to stand. She would pop in and out a couple of times, then go back in, Not saying anything to any of us. We waited in our car for about an hour "because I called and told the staff inside that we were there, and they said they would bring it to our car when it was ready. We got there right at 4:30. We waited till 5:15 in our car so I called again, and they told me it was just being made. We waited an hour more, then decided to wait outside with all the other people. There were people there waiting for orders that were supposed to be done at 2pm, and didn't get their meals till well after 5pm. Long story short, and watching all the chaos, I finally got our dinner in my hands at 8:45pm. My Mother's Day was spent waiting from 4:30pm-8:45pm to get food. It was Terrible. not only that, the only reason I even got my meal when I finally did was another customer was pointing to all these bags that had been sitting on tables for hours and asking why was no one bringing those out to people, so a employee finally looked at them and that's when I got mine. To make the situation worse, Our food was cold. Everything. When I got home we had to heat everything up in the microwave. I would have said forget the food, and leave hours prior, but we paid ahead of time and it was $143.32 plus %15 tip. $165 ... I would like to get our money refunded please. I'm am also attaching a photo of the mob of people I stood with all that time. I just have to add that I have worked in Retail for over 25 years and have NEVER seen so much Disorganization at any business, I even took in consideration that it was mothers day and it might be really busy, But come on, Olive garden knew pick up dining would be very busy on a holiday and should have been organized, and prepared with staff, food, etc. I hope this gets to someone who reads this, and has a hand in making it better for this Location or it will definitely be the last time we eat at Olive Garden.
Thank you,
Amber Padilla

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A
9:25 am EDT

Olive Garden 3 of the fettuccine alfredo with added chicken and 1 five cheese ziti with a dozen of bread stick

Hello, I am sorry that we are needing to do this but, our take home order last night was really bad. Which surprised me. Because
We've never had this problem with olive garden in the last 25 years or so that we've been dining in with olive garden.
The pasta was cold and hard and there was very little sauce. It barley covered less then half of the pasta. And the chicken was cold and there was very little. I felt like we ordered from the kids menu, or like our order was last of the precooked food and they had to scraped the pan to make ours because there was so little left and they didn't want to cook more. They wanted to close up. As for the bread it was nice and soft on top but the bottom not so much it was like chewing on a tire.
Now the zuppa toscana was good.

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F
11:37 pm EDT

Olive Garden Unethical Behaviour

I placed an order and the waitress taking the order got short with us . She forgot half of our order when asked if we could have the items she walked away. We saw an open table thought if could move to another table we could get better service we were so wrong. She walked back to the kitchen told one of the cooks about us and he poked his head out and gave our table a dirty look. If a customer has a problem with the wait staff they should not team up on a customer. I told the group we will dine else where there is know way I feel comfortable eating there .

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K
5:37 pm EST
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Olive Garden Service

The Olive Garden in my area - California MD- has been going downhill when it comes to service and food. Today we had 5 people and one wanted her salad dressing in the side ( this happened before) so I asked if the rest of us would nit have to have it like this because we wanted dressing tossed
Server said NO we all had to have it her way - 1 person out if 5.
Then after one serving of salad she took plates and no more salad. Then only ONE small tomato's per person and one Olive each in salad consequently not all of us had tomatoes or olives.
And no croutons in our salad but other people in restaurant had croutons. Why
And the shrimp in the shrimp scampi did not look cooked - Looks very raw!
So this is the second time bad service and attitude — this may be my last trip till they straighten up.

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J
5:02 pm EST
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Olive Garden Service of waiter.

Saturday 01/29/20 approximately 7:30 - 8 pm
4 of us went to dinner, 2 orders chicken Alfredo and soup. 2 chicken and shrimp carbonara and soup. Bread was served after dinner as well as 2 of soups which 1 of those soups was not correct soup that was ordered. Never did our waiter come to check and ask if we needed anything else, such as refills on our drinks. Or just to make sure that things were ok! .
We sat a good 25 mins before our order was taken.
Our total for 4 meal was $122.00 which I felt was not worth my time or money due to the lousy service.
I have always love Olive Garden that is where my mother takes her Her clients for her business. But with this experience I don't know if I would return again or my mother will be truly clients that would be most embarrassing

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J
10:01 pm EST

Olive Garden price and server

Today Feb. 22, 2020 My party of 8 arrived at this olive garden around 3:00 pm.
We were seated and the server Angie R. proceeded to get drink orders. I asked for a raspberry tea. She asked me if I really wanted that flavor of tea and named all the teas available. I told her I wanted Raspberry. When she brought the drinks I tasted the tea and told her I was sorry but it tasted like sweet tea with a hint of Raspberry. She put in at least a quarter of the glass with the raspberry flavor. She went back and after 10 minutes returned and informed me the next time I order that tea to ask for three quarters of flavor and the rest tea. I should have known it wasn't going to be a pleasant meal .Four of our party ordered stuffed shells, two ordered meals to go, I ordered soup and salad and one ordered spaghetti. When the orders came out my son got zita instead of shells. She brought me my soup last and told him they would bring his order out after they checked the original order. He received the stuffed shells and was told they were considering it a refill. When were finished and got the bills our friends had ordered water and were charged for ice tea. I was charged 11.49 for my soup and salad. The price for the soup and salad on the menu for lunch was 5.49 and even if they were going to charge me for dinner the price was only 7.99. When Angie was asked she said they charged the salad separately on Saturdays. I have checked their menu and nowhere is this information printed. Her attitude was not the best towards us asking the questions. Needless to say we left very unhappy. We visit this restaurant on a monthly basis. We as Senior Citizens expect the employees to show some respect and make us comfortable went we have be courteous to them

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2:03 am EST
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Olive Garden horrible waiter!

The Olive Garden in Springfield pa sucks! I will never ever go back to that location! The waiters name was Amanda. She was the worst. First we sat down and they sat us for 2 in stead of 4. When I told the waiter about getting more utensils she said sure not a problem, took our drink order and our appetizer oder. I ordered the mozzarella sticks without Alfredo sauce on it cause it hurts my stomach. We have still yet to more utensils at this point still. Our appetizer came out quick but it was wrong cause it had the Alfredo sauce on it. She said yeah I forgot you asked without it. That took 20 mins to come out. We ordered our food. We were supposed to get 4 soups she brought out 3 and said idk you needed a forth.. like what? Seriously.. our actual food came out before our actual meal which is ridiculous... then the waiter went missing for a good 20 to 25 mins our table and the table next to us both needed her... other waiters were trying to find her and the manager no one could. The other waiters were helping us and get what we needed... when they finally found her she came over BUT DIDNT APOLOGIZE! Like what.. she said do you need anything else I said yes my check... we left her a 9% tip which I never leave anyone! Worst experience ever! Something needs to be done about her!

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Olive Garden Customer Reviews Overview

Olive Garden is a popular Italian-American restaurant chain that has received a lot of positive reviews from customers. Many customers praise the restaurant for its delicious food, friendly service, and cozy atmosphere. The restaurant is known for its unlimited breadsticks and salad, which customers love.

Customers also appreciate the variety of menu options available at Olive Garden, including pasta dishes, seafood, and steak. The restaurant also offers a range of vegetarian and gluten-free options, making it a great choice for those with dietary restrictions.

In addition to the food, customers also rave about the restaurant's affordable prices and generous portions. Many customers feel that they get a lot of value for their money at Olive Garden.

Overall, Olive Garden is a highly recommended restaurant for those looking for delicious Italian-American cuisine in a cozy and welcoming atmosphere. With its friendly service, affordable prices, and delicious food, it's no wonder that Olive Garden has become a favorite among many customers.

Olive Garden In-depth Review

Overall Rating: Olive Garden is a fantastic restaurant that consistently delivers a delightful dining experience. From the moment you step through the doors, you are greeted with warm hospitality and a cozy atmosphere.

Ambiance and Atmosphere: The ambiance at Olive Garden is inviting and comfortable. The dim lighting, soft music, and tasteful decor create a relaxing environment that is perfect for a romantic dinner or a gathering with friends and family.

Menu Variety and Quality: Olive Garden offers a wide range of delicious Italian dishes that cater to all taste buds. From classic pasta dishes to mouthwatering seafood and succulent steaks, there is something for everyone. The quality of the ingredients is exceptional, and each dish is prepared with care and attention to detail.

Service Efficiency and Friendliness: The staff at Olive Garden is known for their efficiency and friendliness. They are attentive, knowledgeable, and always ready to assist with any requests or questions. The service is prompt, and you can expect your meal to be served with a smile.

Pricing and Value for Money: Olive Garden offers great value for money. The portion sizes are generous, and the prices are reasonable considering the quality of the food and the overall dining experience. You can enjoy a satisfying meal without breaking the bank.

Dietary Accommodations: Olive Garden is committed to accommodating dietary restrictions and preferences. They offer a variety of vegetarian and gluten-free options, ensuring that everyone can enjoy a delicious meal at their restaurant.

Reservation Process: Making a reservation at Olive Garden is a breeze. You can easily book a table online through their website or by calling their friendly staff. Reservations are recommended, especially during peak hours, to ensure you have a table waiting for you.

Cleanliness and Hygiene: Olive Garden maintains high standards of cleanliness and hygiene. The restaurant is always spotless, and the staff takes great care in ensuring that all areas are clean and sanitized. You can dine with confidence, knowing that your health and safety are a top priority.

Location and Accessibility: Olive Garden is conveniently located in various cities, making it easily accessible for diners. The restaurants are typically situated in central areas, close to public transportation and parking facilities.

Customer Feedback and Reviews: Olive Garden values customer feedback and reviews. They actively listen to their customers' opinions and strive to continuously improve their services. You can find reviews from satisfied customers on their website or popular review platforms.

Special Offers and Promotions: Olive Garden frequently offers special promotions and discounts, allowing customers to enjoy their delicious meals at even more affordable prices. Keep an eye out for their latest offers on their website or social media channels.

Online Ordering and Delivery Options: Olive Garden provides convenient online ordering and delivery options. You can easily place your order through their website or mobile app and have your favorite dishes delivered right to your doorstep.

Loyalty Program: Olive Garden offers a loyalty program that rewards frequent diners with exclusive perks and discounts. By signing up for their program, you can earn points for every visit and enjoy special benefits.

Social Media Presence: Olive Garden has a strong social media presence, engaging with their customers through platforms like Facebook, Instagram, and Twitter. They share updates, promotions, and mouthwatering food photos, keeping their followers informed and entertained.

Sustainability and Ethical Practices: Olive Garden is committed to sustainability and ethical practices. They source their ingredients responsibly, support local farmers, and strive to minimize their environmental impact. They are dedicated to making a positive difference in the communities they serve.

Corporate Social Responsibility Initiatives: Olive Garden actively participates in corporate social responsibility initiatives. They support various charitable organizations and community projects, demonstrating their commitment to giving back and making a meaningful impact.

Staff Training and Professionalism: The staff at Olive Garden undergoes thorough training to ensure professionalism and exceptional service. They are knowledgeable about the menu, attentive to customer needs, and always maintain a high level of professionalism.

Business Hours and Availability: Olive Garden operates during convenient business hours, typically opening for lunch and dinner. They are open throughout the week, including weekends, ensuring that you can satisfy your cravings whenever you desire.

Parking Facilities: Olive Garden provides ample parking facilities for their customers. You can easily find parking near the restaurant, making it convenient for diners to access the establishment.

Additional Amenities or Services: In addition to their delicious food and excellent service, Olive Garden offers additional amenities such as private dining rooms for special occasions, catering services for events, and gift cards that make for perfect presents.

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Contact Olive Garden customer service

Phone numbers

1 877 500 9706 +1 (800) 248-4935 More phone numbers

Website

www.olivegarden.com

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