Entry to restaurant
On 4/6/2021, my wife & I tried to have a meal at Olive Garden, South Burlington, Vermont. I do not have a cell phone but was expected to have a cell phone to gain entry. Finally another person came and said that the Hand Held buzzers are working so they gave me one & said the wait would be twenty minutes and my wife & I were expected to go wait for twenty minutes in the parking lot which was the distance where these devices worked. So we went outside & sat on the cold iron park benches to wait our twently minutes.
After about 10 minutes my wife left to go sit in the car since she was cold. About two minutes later since I too was cold I went back inside to wait since there were no other customers inside only wait staff standing around. I was told to wait outside due to CDC guidelines even though I explained that I had a CDC Vaccination card since I have had both Moderna Vaccinations & the two week wait time after the last vaccination. I was wearing a Mask & I was more than 6 feet from anyone. The wait staff would not let us wait inside & be warm we had to wait outside. This is a total non welcoming restaurent. You and your wife want to have a nice dinner & there is no waiting area that is heated and welcoming to a customer. Ugh ! Yes there is COVID & both my wife & I are in our 70's & 80's and sitting outside in the cold on a cold metal bench which is insulting to a customer. An empty lobby that is heated with only two wait staff would have worked at least until some other customer arrived. Or Olive Garden during these COVID times could have a tent put up outside the entry way an install two large propane heaters so waiting customers feel somewhat welcomed. No just the standard wait staff non-thinking answer to get out & wait in the cold parking lot. No Thanks... so because Olive Garden was not welcoming to us we left and were non welcoming to Olive Garden and ate elsewhere we were welcoming & warm..Most likely will not return to a non welcoming restaurent.
Desired outcome: Be welcoming to your customers and provide a heated waiting area & do not expect every customer to have or to use a cell phone.
Rigatoni creamy mushroom
Hi I ordered from Olive Garden in Myrtle Beach South Carolina today and ordered the creamy mushroom rigatoni. There was barely any sauce it was like I was eating just pasta I was lucky to even taste a couple bites that had the sauce on it. They also left out the soup from my order and mints. I know mints aren't really a big deal but I do enjoy them. I will...
Read full complaintWaitress
Our waitress provided poor service. She never refilled our drinks, never brought us more soup, and never checked up on us. We were asked once if we wanted more soup, we said yes. The soup was then cold and not fully cooked so we asked for a new one. Instead of bringing a new one she brought us our receipt, even though we were not done eating and had planned...
Read full complaintPoor food quality
We ate at the Olive Garden in D'Iberville, MS today around 1 and their appetizers were not cooked on one, mozzarella sticks and the other had been microwaved to the point of being like leather and could not be chewed, ravioli fried. Then I got my entrée of ziti pasta, and it too had been heated or microwaved to the point the top of the ziti and the one...
Read full complaintMy food I ordered
I ordered shrimp and scallops alfredo the bread sticks were hard and my food tasted old the sauce was dry I like olive garden but I was disappointed today plus I live almost an hour from that location.
Read full complaintFood order
We always attend the olive garden in grapevine tx and have never had any complaints on our service or food order. We were in for lunch and while our waiter jose was excellent kept us supplied with breadstick and peach tea, we had ordered fettuccine alfreado with chicken and the chef must have been asleep or on break... When we received our dish the alfredo...
Read full complaintFood for delivery
I order three main dish last week end and found hair in one long hair discussing make my daughter very upset and vomit afterward and could not eat. Called back and talked to manager and she replaced my food but the damaged was done and could not enjoy that food and ruined our day. We used to go to that restaurant at least once a week but lately the service and the attitude of some manager and in general food has been very bad. The bad thing is that the manager request some tip for pick up order like you have to tip for delivery pick up. That is a shame if she really is the manager she should worried more about her food quality and services then see if people did not appreciate you tell them about tipping. With this location I should say I will never tip anyone with that kind of service and attitude.
Mother's day pick up dining
Date:05/10/2020 Client/Check Number: 11177 Customer Name: Amber Padilla Phone# [protected] Location: 4195 Century Blvd. Pittsburg, CA 94565 Manager of this Location: Anita Tanwar Name of Employee who took the order by phone: Jessica K. Incident: My husband wanted to treat our family including my 80 year old mother in law to an Olive Garden dinner for...
3 of the fettuccine alfredo with added chicken and 1 five cheese ziti with a dozen of bread stick
Hello, I am sorry that we are needing to do this but, our take home order last night was really bad. Which surprised me. Because We've never had this problem with olive garden in the last 25 years or so that we've been dining in with olive garden. The pasta was cold and hard and there was very little sauce. It barley covered less then half of the pasta. And...
Read full complaintUnethical Behaviour
I placed an order and the waitress taking the order got short with us . She forgot half of our order when asked if we could have the items she walked away. We saw an open table thought if could move to another table we could get better service we were so wrong. She walked back to the kitchen told one of the cooks about us and he poked his head out and gave...
Read full complaintService
The Olive Garden in my area - California MD- has been going downhill when it comes to service and food. Today we had 5 people and one wanted her salad dressing in the side ( this happened before) so I asked if the rest of us would nit have to have it like this because we wanted dressing tossed Server said NO we all had to have it her way - 1 person out if...
Read full complaintService of waiter.
Saturday 01/29/20 approximately 7:30 - 8 pm 4 of us went to dinner, 2 orders chicken Alfredo and soup. 2 chicken and shrimp carbonara and soup. Bread was served after dinner as well as 2 of soups which 1 of those soups was not correct soup that was ordered. Never did our waiter come to check and ask if we needed anything else, such as refills on our...
Read full complaintprice and server
Today Feb. 22, 2020 My party of 8 arrived at this olive garden around 3:00 pm. We were seated and the server Angie R. proceeded to get drink orders. I asked for a raspberry tea. She asked me if I really wanted that flavor of tea and named all the teas available. I told her I wanted Raspberry. When she brought the drinks I tasted the tea and told her I wa...
Read full complainthorrible waiter!
The Olive Garden in Springfield pa sucks! I will never ever go back to that location! The waiters name was Amanda. She was the worst. First we sat down and they sat us for 2 in stead of 4. When I told the waiter about getting more utensils she said sure not a problem, took our drink order and our appetizer oder. I ordered the mozzarella sticks without...
service
We felt rushed and didn't feel like we were allowed to enjoy our dinner. We wanted our left overs to take home and while I finishing my pasta the waitress gathered up my sons leftovers with all of our bread & pasta and threw it out! I was very disappointed in her when I was laying she was no where to be found. She rushed us then wasted our food to get us out for the next patrons.
Read full complaintcustomer service
My review is posted on the website under, Ricardo Salas. The restaurant is the Wellington store in Palm Beach county. With the cold weather upon us, a warm bowl of soup is what I had in mind. The place was not busy and neither the waiter or waitress came to assist. The table in front of mine, the waiter went 3 times to assist a couple that had already been...
Read full complaintfood
on jan 11th a group of us ladies came down for lunch omg the floors were dirty out table needed wiped off noone was taking care of what they needed to do. We asked for a table they gave us a small booth we didnt take that because it was too small. We ordered alot of things drinks and all i got my food it was cold and hard the noodles anyway our service wa...
Read full complaintservice and food
Went to Olive Garden with my daughters in South Attleboro Mass. The server Briana wasn't attentive at all. My youngest daughter ordered Chicken and shrimp alfredo with spaghetti. The server delivered Chicken with shells! My daughter had to wait for her food while we ate. She didnt even make an adjustment to the bill for her screw up. The lasagna frita...
server anika c. and general manager eric rodgers
To Whom it May Concern: My son-in-law my daughter and myself went for lunch. We ordered our drinks and when she brought them she put 2 on the table and when she went to give me mine which was a Bloody Mary the tray started tippping which then the drink fell on my son-in-law spilling over his jeans, shirt and white jacket. I understand it was an accident but...
Read full complaintmanager jeff
I went to olive garden with my best friend to have some girl time and we had a great server so I wanted to tell the manger how wonderful the server was. After I got up to use the bathroom and I over heard the manager telling our server how I was wasted and smoking at the table! All I had to drink at lunch was water! That was the most disrespectful thing a...
Read full complaint
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