Olive Garden
Reviews and Complaints

Pittsburg? Antioch? The boundary is blurred. The food and service at the "East County" Olive Garden is not. Italianos, "nose in the air," self-proclaimed aficionados, disdain Olive Garden as not "real" Italian food. For us non-Italians, the food is satisfying, delicious, belly-warming and if it's not your grandmother's Sunday dinner menu, so be it.
My recent experience at the Pittsburg/Antioch Olive Garden was made even more satisfying by the server, Luis. I could tell immediately that he was experienced by his "serve to the right, take from the left" knowledge. Wow! An experienced waiter! That is uncommon in today's culture. Luis was attentive, personable and accommodating. Waitstaff does not come better than Luis. He should give lessons!

My husband and I had an early dinner here. The service was fine until our waitress became distracted trying to see after other guests. That is understandable however, we received one glass of tea each. No refills on tea or salad. While she was attending other guests she tooted up between the tables. I got her attention and she said "I'll be right with you", right then I asked her to turn her hips the other way. We left a 20% tip in spite of having to ask her for items she forgot and bending over between our table and theirs, trying to get to guest that had just arrived. Ah hmmm, excuse you! I think we gave her wayyy too much.

I been going to the olive garden since I was 21 years old. The olive garden has always been my favorite restaurant and now I am 55. I know exactly what the food should look like …. And taste like ….. Why the manager didn’t I have no clue….. Went last sunday and the weekend before that also…. Now this is why i’m complaining …the food sunday was awful. It was thick. It wasn’t even hot. It looked as though the cook took a piece of cheese and laid it on top of the lasagna. An a piece of cheese over the chicken parmesan. The alfredo noodles were dry and brown and there wasn’t even enough sauce on the noodles. It was awful I took my fork and stuck it in the middle of the lasagna and held it up in the air…. It was terrible experience not acceptable @ all…. Very very disappointed in that meal and the manager. Re-cooked my food and it still looked the same. Simply amazing…. I didn’t feel like arguing ….. For I just left church an we had an awesome service an I didn’t want to lose the religion that I just encountered …. But i’ll tell you my meal is still in the refrigerator to this day and the week before last when I went, my food was gone the next day, so it still disturbs me …when I have thought of eating my leftovers this week…. Just couldn’t cause it turned my stomach every time…. Remind you I didn’t get to eat much for time had been wasted by re ordering an had to leave for we had another engagement so you see I have to let you all …know for that looks bad on you all an it looks bad for me to for….. I have only ordered the tour of italy for all these years I never have …. Changed …. An with the [censored]ioll soup …. For this restaurant to be so classy an elegant I couldn’t let this bad experience go sorry but not sorry the olive garden cooks an management on duty should had never served that mess to anyone! So disgusting…. I had to ask for extra alfredo sauce to try to make the meal come together but it didn’t work. It was gross. An the black….

African-american woman/ manager that was on duty …. Didn’t even give me a discount for I paid for that mess…. To pay and sit there for her to re order my food an my niece had already finished her meal while i’m still waiting …. There were more complaints that sunday from other dine in guests I was the only brave one to report this for I believe this needs to be addressed … next time I want let this go unaddressed I will speak with out worrying about losing my religion

First we was waitting for the table 45 minutes was ok because was lunch time, after that we went to the table, the waitres ask the order, when the order was ready, he bring my soup, but he forgat my husband;s soup, the I told him what soup we ordered because he forgat, whenhe briing the soup after 15 minutes from the salad, he spilled the hot soup on my husband's legs and short, then he was very calmly went and looked for two paper napkins so he could wipe it off without even asking are you ok or will I bring pther soup nothing he dont care

After that we continued waitting for my food 30 minutes later he approached the table and told us you can pay on the tabletand I told him yes I know but I will pay when I recevied my food, also he never ask do you like dessert nothinggg, then he left very calmly and appareaded with the food, my husbank asked for water and bread and never he brought it, he forgot,

Finally we paid at the table, we were upset with thirst, no dessert, he showed up and saw my food was almost complete and he didn't ask anything and I told hin please I need a container, he bring the container and the candies, but the candies fell to the floor he picked them up he went towards the hallway and tunet to the table with the same candies from the floor and put on the table.

My question do you think that with the current cost of living, we can got to a restaurant and waste our money with terrible service?

Maritza rivas [protected]@gmail.com

I visited Olive Garden in Danville, Virginia four times in the last two months. The dates are 11/6,12/8,12/15, and 12/29/2023. I was told today when I called that this location still offers complimentary wine. I was not offered wine on any of the visits. I went 12/29 and I left before I ordered because the waitress couldn't wait for me and my guest to place our order, because she was too busy trying to take the order of people who can in after us. The manager offered me a complimentary tea and told me he would speak with her. He should have me told me to stay and seated me somewhere else for another waitress to take my order. He didn't. I called today to ask about the wine, and the person who answered the phone put me on hold so long, I called back. When I asked her name, she kept saying she couldn't hear me. Her name is Gazella. Do you treat all of your customers this way.

I went to dine at the Olive garden in Fort Myers Florida on Tamiami Trail ( 41 ) on December 6th 2023 about 9 pm and ordered the Chicken with broccoli then left and after about 2 hours began vomiting the entire meal for a day and a half I was in pain from head to toe and as a senior DO NOT appreciate getting bacteria poisoning from improperly cooked food or poor sanitary procedures followed.

I DO NOT INTEND TO EAT AT THIS OLIVE GARDEN AGAIN AND WILL TELL MY STORY TO ALL MY SOCIAL MEDIA FRIENDS!

Tonight my husband and I choose a late lunch at the local Olive Gardden. We missed the lunch specials by 30 mins but decided to have a light lunch before dinner. We were seated and finally greeted by server. Ordered only soup and salad and bread sticks. Salad came warm, limp and dripping in dressing. Bread sticks were dried and half of a whole bread stick was crushed like they were reheated as left overs from some one else’s lunch. Soup at best was luke warm. Being we were starving we only ate a small amount of salad. Told waiter the issue and he replaced the salad with fresh. Still not crunchy and now there is barely any dressings on the salad. Requested a fresh hot bowl is soup, which he did replace and hot. My complaint is why we’re we even served a meal was was someone else’s left overs? I know food is high and we all are trying to get the max for our food budget. But I felt that we were only served this rotten garbage due to costs. I live a mile from the closet Olive Garden, always had great food. Not sure if it was this server or has the restaurant gone to lengths to use all food? Even the left over food from another guest. It will be a long time before I return back to this restaurant who serves it guests second rate food and charges a good menu price. Betty Arrowood

I have now been emailing you guys and calling nonstop the last person I spoke with stated I would get my gift card emailed to me for all the stuff I delt with at the Burbank location. I am very upset on how this is being treated like my issue is not important at all I delt with horrible service and treated horrible and honestly emailing and calling you guys as many times as I have I feel like I'm not being taken care of. So, if someone can please email me back with my gift card finally or something I would like that. email [protected]@yahoo.com

Olive Garden 4400 E. Sunset Road, Henderson, NV Store 1478 6/28/23 TIME 13:12:08 Table 104 Check 37402 Server Jeorge R

This place is becoming a very sad joke. Twice we have been there and both times the dust around, and even worse dusty planters near the table, where the dust was thick enough to write your name in it.

In addition, we were seated near a table with small children. We asked to be moved due to the noise factor and were seated in a nearby section. After we were seated there within minutes a new family with noisy kids was seated right near us.

Our server was clearly overwhelmed with the 5 or six tables he was working. Our salad had very little dressing. He asked if we wanted additional breadsticks and we said no. Right before we left he brought them anyway. That costs you money.

The busser cleaning the table near us had plenty of room to keep the cart away from our table but that must not have been good enough. The cart was pushed within disgusting eyeshot of where we were eating.

Finally, tattooed staff, and I am shocked that I even have to mention this, need to cover those tats. I have a tattoo myself and worked on television, with the ink ALWAYS covered. McDonalds - visible tats OK - - same with B.K. Chick-fil-a and any other Fast Food Joint. Sit down restaurants - no way. I know it's hard to get good help, but visible ink makes you a candidate for Micky D's and not Olive Garden, Red Lobster, Mimi's or any other family sit down eatery.

Three of us had lunch at Frisco Preston Rd on Jun 28 @ 1230pm. Apparently, Dylan is a new waiter & possibly, had more tables to service than he could handle. Mgr Walter came by & asked how everything was; my 2 gentlemen companions said "Fine". They were treating me to lunch.

The entire meal was a BIG FAILURE! I spoke with Mgr Walter. Explained the situation: We ordered Calamari appetizer, 2 Soup & Salad lunches, 1 Chicken Parm & 3 ice teas. Dylan forgot to put in Calamari order. I asked for another bowl of soup, which never arrived. Iceberg lettuce looked old. Asked for additional napkins; never arrived. Asked for 2 new ice teas with extra ice in both; received 2 Ice Teas w/very LITTLE ICE! Ordered 2 desserts & 2 coffees. Brought desserts, Strawberries on cheesecake & Cream cake were OLD. Had to REMIND Dylan about our COFFEE!

I asked Mgr Walter to COMP our meal. Apparently, Mgr went back to our table & again asked the 2 gentlemen, again, how everything was. They said fine, I'm sure. I was in the restrm. When I got back to the table, I told my friends that the MGR will comp our meals. My friend had already paid the tab, on the monitor on the table. Service was SO SLOW that we were there for 2 hrs.

When we left, my friends went out first. I stayed behind & asked the gal at ToGO desk if I could speak with Walter. She paged him, no response. Mgr Johnny said he could help me. I preferred to speak with Walter, if he was available and he knew the story with our waiter, Dylan.

Both Walter & Johnny said my companions were satisfied & could give me a gift card for MY SOUP & SALAD MEAL! I said no thanks, I want a $100 gift card & we'll give Olive Garden another chance. They said NO, trying to argue with me! I had to leave as it was 103 degrees outside & my party was waiting.

I've worked in Public Contact for 57 yrs. My gentlemen friends are a retired Dentist and a retired Army Major (I told Walter in my 1st conversation with him that we're trying to have a nice lunch, as "Major" has cancer, uses a walker & unfortunately looks pale, like a chemo patient).

It starts with management, as [censored] rolls down hill. Incorporate some Dale Carnegie "How to Win Friends & Influence People" written in 1936 and still a best seller!

The breadsticks are pretty good too, but they can be a bit dry sometimes. The salad is alright, nothing special. The service is hit or miss, sometimes you get a really nice waiter or waitress and other times they seem like they don't want to be there. The prices are decent for what you get, but it's definitely not gourmet Italian food. Overall, if you're in the mood for some quick and easy Italian food, Olive Garden is a decent option. Just don't expect anything too fancy or authentic.

Food at Olive Garden is alright, but the price is way too high. You can get the same kind of grub at your local mom-and-pop joint for a lot less dough. I reckon it's better to support those small businesses instead of these big chain restaurants.

Me and my buddies hit up Olive Garden the other day and let me tell you, it wasn't all that great. We had to wait forever just to get a table, and once we finally sat down, the service was straight up terrible. Our waitress didn't know anything about the new menu items and she was pretty rude to us. And don't even get me started on the food. It was just okay, nothing special. The salad was especially gross, like they didn't even try to make it taste good. Overall, we were pretty let down by our experience at Olive Garden.

Me and my buds went to Olive Garden in Thousand Oaks, CA and we were a party of 10. Our server was hella slow and we only got one cold soup in the first hour. To make matters worse, one of the server's fake nails popped off and landed on our table by the food. Gross! I've been to Olive Garden before and had great service, but this experience was a total bummer. Might have to skip out on Olive Garden from now on.

So, I went to Olive Garden yesterday with my friends. We were all excited to have a good time and enjoy some delicious food. But, unfortunately, things didn't go as planned. The server who was carrying two food trays dropped them behind me, and the food spilled all over my clothes. It was a total mess, and it ruined our evening. We were so disappointed that no one from the management came to help him or asked us if we were okay.

I mean, come on, Olive Garden! This is not how you treat your customers. We were expecting a better experience, but we got nothing but disappointment. It's really sad that we had to go through this, and we won't be going back anytime soon.

Overall, I would say that my experience at Olive Garden was terrible. The food was good, but the service was terrible. I hope they improve their service and take better care of their customers in the future.