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Logan's Roadhouse

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Logan's Roadhouse Customer Service Contacts

3011 Armory Dr., Suite 300
Nashville, West Virginia
United States - 37204

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Complaints & Reviews

M
Jul 27, 2020

Logan's Roadhouse — Management / customer service

Hello I was a current employee of Logans in California. I want to file a complaint for harassment &...

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L
Jun 24, 2020

Logan's Roadhouse — Frontline workers/cashier

Logan's Steakhouse was once my favorite place to eat. But after Sunday, June 21, 2020, my food pallet...

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K
Jan 04, 2020

Logan's Roadhouse — the food!!

We ordered our food! It took 40 minutes for the waitress brought our food out!! It's wasn't busy!! When our...

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Logan's Roadhouse — seating service

My spouse and I went to Logans in Pooler to have dinner Today November 16 and asked to be seated at table closest to view Ga Game on T V. The lady had ask if okay to seat us ? Then came back and seated us a table where we could barely see and my husband asked about a booth that was empty and she said NO we dont have it staffed! Never have I ever ! We support Logans and have for years!!! We left. She didnt offer to help or accommodate. I called the manager after we left and all he could say was I am sorry and who was she ? This is so rude...he never said he would accommodate..come ba k. We appreciate your business. Notta. I am so disappointed and feel that we were disrespected and I definitely will let this area know! Shame on that business ... I own mine and I would not appreciate my staff nor would I allow.

Please let me know you receive this

Lisa Pearce
[protected]
[protected]@bellsouth.net
P o Box 327
Baxley. Ga 31515

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    S
    Nov 11, 2019

    Logan's Roadhouse — service and ordering

    My wife and I were seated around 1:00 pm. And ordered a six-ounce sirloin stake. Both medium rare.the meal...

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    P
    Oct 30, 2019

    Logan's Roadhouse — the entire meal

    My wife and I entered the restaurant at approximately 8PM on 10/30/19. We were seated and after some period...

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    L
    Oct 28, 2019

    Logan's Roadhouse — service and food and handwashing.

    Well, this made 2 Sundays in a row that we have went to Logans Restaurant in Cookeville. My special needs son...

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    L
    Oct 27, 2019

    Logan's Roadhouse — service/restaurant manager

    On Sunday, October 27, 2019 we visited Logan's for lunch, we were seated at 11:01am no one came to take our...

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    M
    Oct 18, 2019

    Logan’s — steak

    A couple of my friend s were going for a girls night out. Looking so forward to it. And hungry! I order the...

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    D
    Sep 23, 2019

    Logan's Roadhouse — food was burnt and not cooked properly

    On Sunday Sept 22, 2019, my husband came in and ordered 2 set of grilled wings, one was bar b que & chipotle...

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    N
    Sep 23, 2019

    Logan’s Roadhouse — the whole service

    Upon arriving at this restaurant in Richmond Kentucky we were not greeted. No one had a smile on their face...

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    M
    Sep 22, 2019

    Logan's Roadhouse — overall experience

    We walked in just after 5 and were sat at a dirty table in bar area. We had to ask to have table wiped down...

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    C
    Sep 19, 2019

    Logan's Roadhouse — products, customer service

    On Thursday -Sept 19 we arrived at 6 pm for dinner to celebrate my husband birthday . There was maybe 6 - 7...

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    K
    Sep 01, 2019

    Logan's Roadhouse — food and service

    Hello my name is Khristyn, I am complaining about the Logans Roadhouse service in Abilene, Texas. Attached...

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    S
    Aug 25, 2019

    Logan's Roadhouse — Meal

    I was there with my son for lunch on Sunday 8/25/2019. We were seated and order was taken . our meal took...

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    Logan's Roadhouse — manager

    The manager Mrs Ingrid talks to her employee like there not humans.She uses harsh word talk to them rough an she talks under there clothes one employee walked out two weeks ago An was crying because of how she talked to the guy it horrible how you all have her in that position the way she talks too people.she need to be replaced or Logan's will loose slot of people an employee's

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      • Updated by Lamarcia · Aug 19, 2019

        This is the Logan's in Mobile, Alabama on Airport.Great way too loose slot of employees an business because of there Manager Mrs Ingrid the way she talks too her employee like there not Humans.An the way she talks to her customers.She has a nasty altitude .We only ask how long it gone be for our food we been waiting for bout 45 minutes an she gone say it gone take time you just gone have too wait .So we just left I will never go back there Again.

      Logan's Roadhouse — wings

      I was at ur location on Hwy 20 Madison, Al location and the grilled wings that I always get with the moonshine sauce. I didn't see it on the menu and I asked my server to check with the kitchen before ordering because I was going to order something else. She came back said they had it but when they came out no moonshine sauce. They tasted like teriyaki sauce. So I sent them back and was told that was the sauce which it wasn't. I was lied to. And the manager said that was the sauce but I know what it taste like. This sauce was salty like teriyaki sauce. Did u change the way it was made because it didn't taste the same. I was mad because they kept saying it was the sauce but it wasn't. I frequent Logan's because I love those wings. So I'm a little upset that people just tell paying guest just anything and think they are suppose to believe it. Just be honest and say we don't have it anymore. I get it the menu changes constantly but just be honest then u won't have guest walking away mad. Just an observation

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        Logan's Roadhouse — steak dinner for two

        Me and my sister were going to order the steak dinner for two. We asked for it to be cooked well done. Our waitress said they would no cook it well done or medium well. They only cook it rare or medium rare. My sister asked if we had to eat it raw and the waitress said pretty much. It's a shame a restaurant won't cook your food done. So we we ordered two of the Carolina shrimp plates for sides my sister got a baked potato and salad. I got a baked potato and coleslaw. Our baked potatoes were barely warm on the outside and cold in the middle. The coleslaw was horrible it tasted like it had beer in it. And both of our shrimp was over cooked and greasy. We usually enjoy eating at Logan's Roadhouse but tonight was the worst meal we have ever received. I never complain but the experience we had tonight was ridiculous. I don't think we will be going back any time soon.

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          Logan's Roadhouse — the food

          I Ordered the filet and shrimp. The shrimp was so over cooked it was petrified. Showed waitress, she agreed and promptly replaced it. Sadly, they were petrified too. My filet was not a real filet. No really. It was the same kind our butcher sells that is glued together pieces, only the butcher tells you that they are glued together pieces! ( I showed my husband and said "do you see anything strange about this steak?" He took about 10 seconds and said "ya, that's one of those faux filets we get at home for cheap"). Yep. And when was the last time you guys sent secret shoppers in to actually TASTE the food? It literally had no seasoning on it whatsoever. None. My corn on the cob had so much silk left on it, it wasn't worth the hassle to eat knowing I would be picking it out of my teeth all night. Waitress was sweet, manager was nice, but who cares! I wanted a decent meal. Somebody there is walking out the back door with your real filets and your cooks can't cook prep or season food. I am beyond dissatisfied. Oh and I tried taking your Logan's listens survey. It conveniently won't load. Serial #[protected]. No validation code ( was that on purpose?) check #661320 6:14 pm. My husband ordered the ribeye. He had to salt the snot out of it. No seasoning either. We never send things back or complain because we just aren't that way but I feel ripped off! We are over the road truck drivers and very rarely get the opportunity to go out to eat due to no parking for a giant truck. We parked at Cabellas and walked almost a mile to get to your restaurant. ( you obviously have no semi truck parking) we were so excited. Now I'm just plain upset. I was literally in tears. And this was after driving 10 hours today. We put in the effort, what a waste of time and money!

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            Logan's Roadhouse — ordering/pickup area, food quality

            I have been a loyal customer of Logans for 15 years, and never have I seen it this bad. I have been visiting this location for approximately 7 years now. The service was always prompt and the food prepared correctly. The mesquite grilled chicken salad is usually my go to item, but for the past 6mnths everytime I've ordered it the chicken is very dry and never has the peppercorn dressing innit as it used to. I've been eating it 10plus years and it was always prepared correctly when I lived in Davidson county. Also, the system for placing orders and picking up orders is very broken. There is never anyone at the both to place/pickup and no one ever offers assistance. As no one is at the booth you would think an employee would offer help or ask if you've been helped but never has that ever happened. A few months ago an UBER driver went behind the counter and got his own order . The waitress was upset with him but I informed her how can you blame him when he's been standing there for 17min with no one even attempting to help him. Each time I visit the wait is no less than 30 min before anyone even acknowledges you, if at all. Typically you have to stop someone and ask for help. Today 7/23/2019, I went inside to place an order and the same thing happened again. I stood there 21 minutes with employees just walking past with no assistance. I ended up going to.the lobby area and calling inside. Finally someone answered the phone and I went inside and told her I had to go out and call because no one was assisting me then she got someone to take my order. I ordered the same salad and some hot wings and I just receiving it at 3:25. The salad was is do small I questioned if this is the $10 salad and was told it was. She offered to "beef it up" but I declined because I've waited long enough. As I'm waiting another customer is having the same complaint. It's apparent that our dollars must not matter because retaining customers should be the bottom line, but after 10 years of being a loyal customer, I'm done!!

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