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Logan's Roadhouse
Logan's Roadhouse Customer Service Phone, Email, Contacts

Logan's Roadhouse
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1.1 146 Reviews 146 Complaints
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Logan's Roadhouse complaints 146

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D
12:58 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Hi i am currently employed at the Logan's in Oxford, AL i wanted to make a complaint against the general manager of my store Courtney Weems for creating and always keeping the restaurant as a very hostile environment because i was reprimanded by her today on Nov. 29 which i think was unfair because i was being reprimanded for another employees mistake but...

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M
4:55 pm EST
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If anyone applies for a job here, please be careful because the manager his name is Dave here often bullies children and discriminates against Asians. They treat my child very badly. Again That manager's name is Dave. For example, my child bought food before coming home from work because the work wasn't finished yet, so my child didn't have a chance to...

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11:48 pm EDT
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1st time visit 9-9-23, waitress walks past four tables to sit by the kitchen until I said, "Do you mind if we sit at one of four tables you passed". We sat at table #42 VanessaM/S. WE (2guest) ordered two 2 teas, the waitress brought our tea in two BIG to go cups. Ordered mushrooms, that was cold and not fresh taste as if been sitting under a warming lamp...

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Is Logan's Roadhouse legit?

Our verdict: Complaints Board's thorough examination reveals Logan's Roadhouse as a legitimate entity with notable strengths. Despite a 3% resolution rate on customer complaints, which invites a closer look, Logan's Roadhouse stands out for its commitment to quality and security. Clients considering Logan's Roadhouse should delve into its customer service record to gauge compatibility with their expectations.

Logan's Roadhouse earns 91% level of Trustworthiness

Perfect Trust Endorsement: Logan's Roadhouse achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Logan's Roadhouse. The company provides a physical address, 5 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Logansroadhouse.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Logansroadhouse.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Logan's Roadhouse have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Logan's Roadhouse and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Logansroadhouse.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Logan's Roadhouse has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 146 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
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12:05 pm EDT
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The food was not good and the manager was very nonchalant about the whole thing and didn’t bother to refund or do anything but offer another meal which I wouldn’t dare eat. The food was skimpy and lacked flavor but they have the nerve to have an unpleasant attitude with me. I really thinks this deserves a refund and it’s probably the main reason they’re starting to close down.

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7:28 pm EDT
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To whom it may concern. My name is Ms. Spencer from Lake Charles, LA. I have been going to Logan’s for about 8 years now. The customer service was beautiful, however my salad was brown and wilted. I asked for another salad, but I was not able to get one, because nobody in management could cut any more lettuce. Also, I had a steak that was very good and...

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11:00 pm EDT
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Came in with my son on july 21 at 10pm left at 1045 pm sat at the bar this girl was so focused on her coworkers and cleaning we was completely ignored! Order a beer with our appetizer. I never got a beer. Had to ask her if there was something wrong with the machine and she explained oh I forgot. Had to ask for everything that shouldn’t have to ask for...

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11:58 pm EDT
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Logan's Roadhouse Food at Logan’s Roadhouse

We placed a togo order at Logans on 5/24/2023 inside the restaurant. We ordered 3 entrees, an appetizer, & additional add ons. The rice wasn’t done, it was very crunchy. The ribs, steak, & chicken breast was burnt on the outside & not done in the inside. The chicken wings were not all the way done. We spent $100 on the meal just for it not to be accurate. I called management, I called the corporate office as well. The manager at Logans said he would make 2 meals over & thats not acceptable because everything was wrong. The manager said he would have his supervisor call us back but we have not heard anything back and it has been a week. I keep calling up there but nothing has been done. This is very frustrating!

Desired outcome: Replace my entire meal or send my refund for my meal.

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6:58 pm EDT
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I was at the west monroe la location with my daughter around 4:30pm on 5/7/23, and the waiter was extremely rude, he was very unattentive with our order, he didnt even ask how we wanted our steaks cooked or what other items we would like, he was also extremely transphobic with his outbursts after I ordered hitting walls calling me sir and shouting really...

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J
3:13 pm EDT

Logan's Roadhouse Service for waiting

I am complaining about the waiting process.

I told the representative that I had a party of two. & the representative told me the wait time was 45 minutes. I told her ok.

She asked me for my name I told her Jimmie. I return 10 minutes later and ask her did she need my number, she said I dont have your name but I can put you on the waiting lists. I asked for a manager because that wasn’t right. She did not come out she sent another representative to tell me we have to be put on the waitlist, another 45 minutes. I asked for the manager again and she sent a gentleman out, & he said the only way it would happen I would have to be put on the waitlist. This is absurd!

Desired outcome: someone need to be held accountable for this !! Poor representative service & management service!!!A mail or phone will be expected of resolution. [protected]@aol.com

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1:23 am EDT
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Logan's Roadhouse Food

On Sunday, March 26th 2023 I made an online carryout order for two. Ribs and steak and chicken combo. Let me begin by saying our salads were great. Now, the ribs were cooked well over well done, more like burnt. My steak was just about the same and my chicken was under cooked. I usually enjoy dining at Logans but Sunday was definitely a bust. It was a rainy day, therefore I did not return to the establishment. I settled for what I had. I was NOT satisfied with the service at all. $40 plus dollars wasted!

Desired outcome: Please refund

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8:56 pm EDT
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One of the worst experiences at a restaurant I have ever had. When my family and I walked up to the host desk, it took them a few minutes for the host to even notice we were inside because they were too busy throwing paper airplanes and laughing to each other. Once the host directed us to sit, someone was sitting down at the table already and did not even...

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12:16 am EST
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Tonight, approximately 8:00 P.M. [protected], my daughter, a minor child of 12, and myself, her father, R. Pierce, pull into the parking lot at Logan's in Bessemer, AL and witness one of the employees that cooks there, and a young female, openly performing sexual acts in a vehicle that we parked next to. This is completely unacceptable and has to be addressed...

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B
5:52 pm EST
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We came in and seen a roach while waiting to be seated we ended up waiting longer than 15 minutes to be seated with no one in front of us. Waited longer than 35 minutes on our food while waiting on the food another roach crawled up the wall beside us. The alfreado I ordered was completely cold and couldn’t even be eaten and the broccoli on my boyfriend...

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9:36 pm EST
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Order # [protected] placed at 7:06pm 2/1/23. With my order of bread, I received no butter, which is the main part with the rolls. I also added utensils to order and it was not included. As I got in comfortable clothes in the hotel I got my food out only to notice missing items. It is not easy to get dressed again go all the way downstairs and hunt...

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E
5:31 pm EST

Logan's Roadhouse Food & Service

Walked in about 230pm on the 8th of Jan 23 was told to wait with a nasty attitude took a deep breath and told it would be 20 mins as I wanted a booth not a table for a party of 4, Hostess nasty attitude which in turn followed with a waitress that took our order for drinks then 10 mins later our food arrives all is still well, but then she does not shows back to our table having us ask other workers to please get us some napkins and a straw not to mention another just to get some water, but she did show up with the bill finally as we were getting ready to leave also the steak burger was raw and tasteless the food simply sucks horrible experience C- never again.

Desired outcome: Thanks for your kindness, Company Logan but I lost not you a wasted afternoon and a horrible experience with all that I still gave the waitress a decent tip.

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12:39 pm EDT

Logan's Roadhouse Sales department

Today I called the Roanoke va location 4 times the 3rd time it went to the sales department the sales representative hung up as I was speaking I had not realized he had done so and thought someone was still listening to me as I called back again it was the same representative as I was expressing my lack of satisfaction the representive cut me off to speak over me to tell me that I was being rude and and was speaking over him I believe his name was Joseph

Desired outcome: Coaching of employee to be more respectful to customers and never hang up on them

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L
5:11 pm EDT

Logan's Roadhouse Celebrating meal. Store #350 09/21/2022. Check # 1722582. 2:13pm

Online order. Very disappointing . We ordered family steak dinner with baked potatoes , salad, extra rolls, Carolina shrimp dinner. The steaks were tough and your baked potatoes were hard like if they had been cooked day before. Your shrimp had no flavor , when I took batter off they looked like small frozen shrimp. The cole slaw had no flavor. We have ordered several times . Today we were celebrating my husbands life and he liked your food so we ordered in after the burial. Myself daughter and grandaughter and included a meal for him so we could set a place at table for him. Very disappointed at a very bad time. The only items that were good were green beans, salad, rolls.

Desired outcome: Wish it could have been replaced yesterday

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F
5:13 pm EDT

Logan's Roadhouse Ribs

My sister and her husband and I went to Logan’s in Florence Alabama on Tuesday of last week, September 13, 2022. Most everything was great but my ribs. When they brought them out they tasted like they just came out of the fridge. I couldn’t eat them they were so cold. Had to take them home with me. The waitress was kind and helpful, and I didn’t send it back due to everyone having to wait on me to eat.

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5:27 pm EDT

Logan's Roadhouse hostess and waitress

The steak I almost choked on was unacceptable and inappropriately made; When we walked into the restaurant the hostess led us to a small seat when there was a bigger table that she could have offered to us. I asked for a bigger table, and she gave me a hard time, the service was poor, and the drink was sour and tart, The salad did have only lettuce in it and not much anything else. The service was definitely not to my liking.

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2:28 pm EDT

Logan's Roadhouse I got over charge

Mi daughter my wife and I went for lunch today 8/21/2022 and I got a coupon on my app for free dessert due to my coming up birthday and also for free Appetizer for a check over 25.00 dollars told the waitress and off the coupon and she toke my phone and haves the check and it was 34.87 and she gave me two check copy on with that amount and the other with the amount of 46.50 that I didn’t see a the time when we got home I was going to add the receipt to my app for point i si that amount of 46.50 and I check my credit card and that was charged to my card I call the restaurant and talk to the manager and she was super rude and told me that that the amount and the the coupon didn’t went through and that she can’t due nothing about it super rude

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Overview of Logan's Roadhouse complaint handling

Logan's Roadhouse reviews first appeared on Complaints Board on Feb 12, 2007. The latest review General manager was posted on Dec 30, 2023. The latest complaint etiquette was resolved on Dec 21, 2014. Logan's Roadhouse has an average consumer rating of 1 stars from 146 reviews. Logan's Roadhouse has resolved 5 complaints.
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  1. Logan's Roadhouse contacts

  2. Logan's Roadhouse phone numbers
    +1 (844) 656-4267
    +1 (844) 656-4267
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    +1 (800) 815-9056
    +1 (800) 815-9056
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    +1 (877) 644-6905
    +1 (877) 644-6905
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    +1 (800) 322-6857
    +1 (800) 322-6857
    Click up if you have successfully reached Logan's Roadhouse by calling +1 (800) 322-6857 phone number 0 0 users reported that they have successfully reached Logan's Roadhouse by calling +1 (800) 322-6857 phone number Click up if you have UNsuccessfully reached Logan's Roadhouse by calling +1 (800) 322-6857 phone number 0 0 users reported that they have UNsuccessfully reached Logan's Roadhouse by calling +1 (800) 322-6857 phone number
    +1 (615) 244-1818
    +1 (615) 244-1818
    Click up if you have successfully reached Logan's Roadhouse by calling +1 (615) 244-1818 phone number 0 0 users reported that they have successfully reached Logan's Roadhouse by calling +1 (615) 244-1818 phone number Click up if you have UNsuccessfully reached Logan's Roadhouse by calling +1 (615) 244-1818 phone number 0 0 users reported that they have UNsuccessfully reached Logan's Roadhouse by calling +1 (615) 244-1818 phone number
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  3. Logan's Roadhouse emails
  4. Logan's Roadhouse address
    3011 Armory Dr., Suite 300, Nashville, West Virginia, 37204, United States
  5. Logan's Roadhouse social media
Logan's Roadhouse Category
Logan's Roadhouse is related to the Casual Dining category.

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