OCBC Bank review: Compliment Letter for Mr Lam Kok Hoo at OCBC AMK Hub Counter Customer Service ( 1 comment)

Subject: Compliment Letter for Mr Lam Kok Hoo at OCBC AMK Hub Counter Customer Service

Dear Mr Lim Kok Hoo,

I am writing this letter to express my heartfelt appreciation for the outstanding customer service I received from you during my recent interaction with OCBC Bank at Ang Mo Kio. Your dedication, professionalism, and genuine care for my concerns left a lasting impression on me to be helpful toward me by giving a lot of suggestion and I told you that I need to terminate GIO with AIG House Insurance.

From the moment I first contacted you at the counter whether do you require my DAD to be present to sign as he just back from hospital. Your resolution of my issue by handling so fast the documents with my mum signature and approach your manager to provide fast response to sign and check the past records on the system where my mum is still looking for parking lot to come to your AMK branch. Your attentiveness and ability to actively listen to my needs and concerns made me feel valued as a customer. Your willingness to go the extra mile to assist me in finding a solution exceeded my expectations.

We appreciate all that you have done for us the kind of customer service experience and we hope that OCBC bank can consider having a such a top-notch counter customer service.

Thank you from the bottom of my heart for being such a professional counter customer service to us.

Regards,

Donna Neo