OCBC Bank Customer Care Service



63 Market Street № 22-00, Bank of Singapore Centre
Singapore - 048942

Customer Support Phone Numbers

1800 363 3333(Personal Banking) 0 3
150 0999(Indonesia) 0 0
+65 63 633 333(Personal Banking) 3 2
+65 65 381 111(Business Banking) 0 1
+65 65 598 000(Head Office) 0 0
+86 400 894 0089(China) 0 0
+86 755 2583 3688(China) 0 0
+62 212 650 6300(Indonesia) 1 0
+60 383 175 000(Malaysia, Personal Banking) 2 0
+60 130 088 7000(Malaysia, Business Banking) 0 1
+65 65 598 180(Head Office) 0 1

OCBC Bank Complaints & Reviews

OCBC Bank / letter of no objection to consent to transfer application from redemption department at [email protected]

Jun 20, 2019

Dear Miss Tan, I spoke to another officer ( a Miss Ong or Ng? - I can't remember) last week who explained the situation to me but your branches are telling the borrowers something else. Therefore I wrote to you yesterday requesting you to call me urgently. I expected a call from the same...

OCBC Bank / rude and impolite staff of loan department

Jun 17, 2019

My name is Miss Yoh and last week, I have placed booking for a property in the Klang Valley and thus, started looking for loans at various banks. OCBC Malaysia was one of the banks that I am eager to deal with and the person who approached me was Mr. LOH Jun Chang [Personal Financial...

OCBC Bank / open a saving account been rejected

Jun 13, 2019

To whom it may concern, Last 2 weeks, I went to OCBC at Batu Maung, Penang to open a saving account under my name Fuah Boon See. The staff had told me that they needed some time for checking before to approve my application. Today, I had been told by your staff from OCBC Batu Maung...

OCBC Bank / service

May 30, 2019

Hi, today I went to your causeway point branch to get the new notes change for hari raya purpose but was rejected by the teller just because I was not the acct holder. I used to have 1 but I guess it was deleted some time ago which im not really sure if the acct is still valid.1st thing he...

[Resolved] OCBC Bank / personal loan release letter & refund for excess payment not received

Apr 17, 2019

Name: Mohd Fazdhly Bin Kamarudin I/C no: 791113-04-5373 Email: [email protected] Contact no: 018-2435442 Need advise & action regarding my request for personal loan release letter & refund for excess payment still not received yet until now after a lot of follow up did by me. 20 February...

OCBC Bank / premier account personal

Apr 17, 2019

I have been to OCBC branch at Taipan USJ Subang Jaya, Selangor on 28 Mar 2019. A lady name RUTH was my personal account assistant. The date she registered me for Premier Account. I asked for her phone number but she refused and said will whatsapp me later. I'm so disappointed, til to date...

OCBC Bank / ocbc management of my unauthorized transactions

Oct 07, 2018

First and foremost I'm utterly pissed and disappointed at the manner OCBC handled my stolen credit cards issues. I reported via phone & in person and even lodged an official report with OCBC providing supporting police reports & other documents pertaining to my stolen handbag with my credit...

OCBC Bank / unauthorized transaction

Oct 02, 2018

ON 20 Sept night i received sms to verify a transaction not made by me. 21 sept morning i tried to call back twice to make sure my money $400 was not deducted and the officer said it was only on hold then they DEDUCT my money. i called back again and they said they will raise a...

OCBC Bank / business support

Aug 02, 2018

Requested for token replaced due to low Batt. Counter want to take back current token. Hello, this is business account. We need to transact daily! New token haven't received, current token already deactivated. Hello, this is business account. We need to transact daily!!! Who can respond to...

OCBC Bank / misuse of home address

May 07, 2018

Dear Sir/Mdm, I would like to bring to your attention that the current home address which is 659C Jurong West Street 65 #06-347 (S) 643659. The house does not belong to Saadiah Mokhtar, my auntie. The house is rightfully owned by my mother, Satini Bte Mokhtar and I. Previously, when the courier...

OCBC Bank / unauthorized fraudulent wire transportation

Mar 08, 2018

Hello good morning I have been trying to get someone to help me. This letter is in reference to a unauthorized fraudulent wired transaction for the amount of $2250US and a foreign fees charge for $40US. From my Chase checking account ending in 6226 on January 2nd 2018. I Seion C Pyle...

OCBC Bank / pdpa complaint

Oct 31, 2017

Ive visited tampines branch 3weeks ago to request for reissue of myCARD and confirmed my mailing address before left the counter. The staff has confirmed the address is as per my NRIC. And now I haven't received my card. I called in again and told me that I should receive the card within...

OCBC Bank / payments not received!

Sep 27, 2017

Dear Mr/Mrs, Last Monday (September 25th) a payment has been received by the OCBC Bank from the HSBC bank in Malaysia from Fastbridge (client) with the amount of THB 2.2, mio. This money was sent to my Business Account 503383630301. Although OCBC Bank already received the funds on 25th of...

OCBC Bank / credit card late fee charges

Aug 10, 2017

OCBC is one of the worst bank i have dealt with. It is one bank i will never like to have any transactions in future. I was traveling overseas so there was a delay in payment of my credit card. They charged 120$ late fee payment. When i dialed to there phone number to give my side of...

OCBC Bank / cheque encashment issue

Aug 06, 2017

On 6th Aug around 2 pm, I was at your branch located at Northpoint shopping centre to encash a Cash Cheque that was been issued by my client. However, the counter staff decline my request with a reason stating the 'marking' before the last 2 digits in S$ box amount could not be distinguish...

Personal Banking / entire experience of 3 years banking with mashreq

Jun 19, 2017

Since I signed up with Mashreq, my personal banking turned into a nightmare. Now, as I'm moving to a more decent bank, Mashreq managed to disapoint me one last time. On Friday, 16 June at 11:25 AM I was told by the call centre agent that my clearance letter is ready to be picked up. Now...

OCBC Bank / home loan

Jun 02, 2017

我对你们 northpoint branch 房屋贷款服务不满意. 你们能email or phone 联系我吗? [email protected] HP: 90433993 我对你们 northpoint branch 房屋贷款服务不满意. 你们能email or phone 联系我吗? [email protected] HP: 90433993 我对你们 northpoint branch 房屋贷款服务不满意. 你们能email or phone 联系我吗? [email protected] HP...

OCBC Bank / failed fund transfer

Apr 18, 2017

my corporate account is with OCBC Since two weeks I am waiting on overseas funds transfer from Netherlands The funds have been rejected, without giving me any notification and not giving any reason to the sender bank...just refusing, although a couple of transfers were already processed...

OCBC Bank / late charge and interest for 2 consecutive months

Mar 13, 2017

I would like to seek address on this late charge and interest for 2 of my credit cards with ocbc. I did call in jan for a waiver request as I did not receive my dec bills. Upon trying for several times, ocbc just brushed me off with a standard sms template that they stick to their stand in...

OCBC Bank / credit card charges without valid reason

Mar 11, 2017

Dear Sir / Madam, I am disappointed with the effort and attitude provided by OCBC Credit Card management. No contact or response effort to update the customer. Also, do not seem to take customer complaint into account with review as OCBC bank feel the yare above the customer right. Please...

OCBC Bank / late payment charges

Mar 08, 2017

Hi, I applied ocbc plus card and 365 card at a booth in Clementi Mall. Both these cards are great as I used them mostly among all the rest of the cards I have from other banks. It helped me to save as I spent on my baby's grocery. However, I'm bewildered to received a late payment charge...

OCBC Bank / late and interest charges

Mar 05, 2017

I've received my billing statement last 24 Feb with accumulated statements for Jan to Feb 2017 since I never received my billing statement the previous month. I called customer service and spoken to Ms. Nelly she advised to request for waiver and wait for SMS for approval. However, after 4...

OCBC Bank / late payment charges

Feb 24, 2017

I have been using OCBC Plus card from 2008 and have regularly using for my shopping needs and paying it on the due date. Two times due to overseas travel I was not able to make on the due date and made the payment immediately on my return this also is due to the reason that I receive...

OCBC Bank / 365 credit card annual fee waiver

Dec 16, 2016

I am writing in to complain and feedback the very first time on my OCBC 365 credit card annual fee S$192.60waiver unsuccessful. Even after speaking to the customer officer, OCBC still insist not to assist me in the waiver with reasons being I did not meet the minimum spending requirement...

Personal Banking / customer service, billing

Nov 01, 2016

Dear..., I called two of your customer service lines to request for waiver of credit card annual fee about two months ago. I tried many times but was always being put on hold for about 15-20 minutes. I therefore pressed the waiver button and smsed ocbc to request for annual fee waiver...

OCBC Bank / credit card

Oct 10, 2016

I paid my Ocbc outstanding balance as reflected in the statement in full and before due date. Thinking that I have already fully settled all my outstanding balance, I missed paying the residual interest which only appear in the next statement. I immediately made a full payment of the...

OCBC / customer service officer

May 10, 2016

Dear ocbc... Understand what is all about when comes to payments..i hope your customer service officer who are service the job can understand people situation...i have some payments that need to settle at your ..end with my situation of being working alone need to settle a lot of things..but your...

OCBC Bank / customer service

Jan 18, 2016

On the 14-1-2016 afternoon, I went to update my daughter OCBC Savers bank passbook. I noticed there was a cash withdrawal amounting of SGD$240 which done on 12-8-2015. I immediately informed the OCBC Punggol Plaza Branch bank of this transaction . One of the bank officer jump into...

OCBC Bank / card dept.

May 10, 2015

I'm utterly disappointed with the service rendered to me by ocbc bank. My card closure application form was rejected and it was sent back to me without their self replied envelope for me to resubmit the form back to them again. (Which as a service provider they should have attached along...

OCBC / endless queues and useless staff

Apr 17, 2015

I have a business bank account with you ocbc every time I come to their main office to get something sorted, I always wait and waste an hour. There is only one person working there and plenty of customers who talk about moving banks... As we are all very frustrated. I am writing thi...

OCBC Bank / customer service

Nov 29, 2014

Bank is composed of mainlt uncivilised people. Requirement to be their fiancial adviser is the lowest in singapore! Take in anyone, even lesbians n gays Bankers do not serve queue promptly when u r dressed like a poor person. Financial products are all exxagerated in terms of past performance...

OCBC / beware the tricks of ocbc products

Nov 17, 2014

I was lured for earning higher interest rates with OCBC 360 account. To get bonus interests, I have credited my monthly salary to this deposit account and tried to apply their credit card. When I applied for the 365 credit card, I was asked to apply for the EasiCredit as well because it i...

OCBC Bank / immoderate ocbc

Aug 14, 2014

Immoderate OCBC I’m a victim of the dirty trick that OCBC has done to me. I have no other creditors apart from a past balance of S$18k to OCBC, and I made the payment to to the bank from April to July, with 3 x S$5k, and last payment of S$3k. I was happy that I’m 100% debt free...

OCBC / give me my money!!!

Apr 05, 2012

I have a few hundred thousand dollars in OCBC, which I saved from a few years working in Singapore. Now that I have left, I want to clear out the account, but they have been dragging their feet for TWO MONTHS. I have called and written almost daily since then, but realize that once you are...

OCBC Bank / annual fee reipoff

Mar 20, 2012

Better think twice before applying ocbc credit card. I have used my credit card for 24months installment interest free purchase. And while I left 10months of installment, ocbc decided to charge me $50 annual fee. My request to have the annual fee waived is denied, but they will be giving me...

OCBC / unethical practice

Nov 10, 2011

ocbc personal loan unethical practice. bait you with low interest offer (actually lie) and later persuade you to apply for their loan and once approved, then give you higher interest rate. so better chances for them to get more cases and achieve their submitted case quota. Probably wa...

OCBC Bank / unable to login - otp request

Jul 28, 2011

I got problem to login to the internet banking provided by the bank. Since they require OTP (one-time-password) to login, at first it was okay for me. I received OTP by sms but few months after I changed my phone number, I'm unable to login because I didn't update the phone...

OCBC / is this person the bank lawyer

Jun 20, 2011

Urgent... Urgent... Urgent request I was informed that I should send $8, 100.00 u. S. D to thiss person who is supposed to be a lawyer name is nur zaffan binti zainuddin so that he or she will pay athe finance minister this sum of money for a transfer that is taking place between one mr...

OCBC Bank / bad customer services

Jun 06, 2011

Dear Manager With the complain to the above for the Melaka OCBC BANK officer who work in the customer services department was make me unsatisfied and confused at their plans explaination which i would like to apply for and work knoweledgement when answer to customer .I'm as a customer who...

OCBC Bank / unable to cancel transaction

May 19, 2011

I made a bill payment thru OCBC Internet Banking yesterday morning. While I was submitting the transaction, I discover my mistake - suppose to key in $54.74, I keyed in as $5, 474.00. I tried to stop the transaction but was informed that application for payment in progress and I am unable...