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Comerica Bank
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1.8 59 Reviews

Comerica Bank Complaints Summary

11 Resolved
48 Unresolved
Our verdict: With Comerica Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Comerica Bank reviews & complaints 59

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Newest Comerica Bank reviews & complaints

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11:42 am EST
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Comerica Bank Fix the problem and provide me the same services as they give otheres who get there benefits on the dx card

Comerica bank is treating me differently than others who get there SSA benefits on the Derect express card. They are not providing the federal government wirh the routing and acount numbers and SSA has requested 8 times that my ssdi benefits go on the DX card. Comerica bank has a contract with the federal government to do so but are treating me differently than other's.

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10:07 am EST
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Comerica Bank Direct express debit card

SSA has requested 6 times now to have my ssdi benefits go on Comerica Derect express debit card Derext Express/Comerica Bank has not providing the SSA the acount and routing numbers so SSA can put my benefits on the card. Instead Comerica tells me I gave them rong information but it is SSA that sings you up as they have a contract to do so between them. Comerica bank will not look into this or correct the issues

Claimed loss: $58.90 ×2

Desired outcome: Fix the issue that they are well aware of , issue me a new card .

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1:22 pm EDT
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Comerica Bank Deposit on ATM inside local branch (Chino Hills, CA)

I deposited several checks on Thursday, 10/19/2023 8:45am. After the ATM taken the checks, the machine errored out and shut down. I called the employees inside the branch but they said they're still closed so couldn't do anything. I called when the branch is open and reported the issue, and the branch manager said can't do anything.

When I call the corporate, they can't even find my case number, and the emails they promised to sent never reached me (I already checked the spam folder too), and I have to wait 45 days! This is a business account, and the checks I deposited are customer payments, so I have to resolve this immediately, otherwise I dont get any payment to run my business! This matter is as simple as opening up your ATM machine to retrieve my checks back. If you don't believe me, you can check the ATM logs, ATM camera or the building security camera, and see that the machine was indeed having problem.

You open the ATM everyday to clear up the checks right? So it doesn't make sense that you can't give my checks back so I can try again!

Desired outcome: As simple as give my deposited checks back!

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11:16 am EDT
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Comerica Bank Applying for assistance

I have been trying to contact someone to talk to about accessing my account on my computer. Its been over 1 hour! Its should not take this long to try to access my account! I've tried all I know on getting some assistance! I'm still on phone now. Listening to the same repeat cycle of getting assistance

Don't no one speak or friggin answer phones anymore!

I NEED to access my account before I pay my bills today for petesakes!

Desired outcome: I want someone to talk to , to get my account accessable from my computer!!!!

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10:04 am EDT
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Comerica Bank Direct deposit express

My is diomionque bell I have direct express card n I didnt not unauthorized nothing

8/3/23
403.00
8/3/23
603.00
8/3/23
203.00
9/1/23
606
9/1/23
313
9/1/23
313
9/1/23
292

These things I didn't unauthorized on my account my card was lost n my pin number on back card n it was use n my iss benefits was used I can't pay my rent or my bill I am homeless doing to this I hope u can get my money back soon as possible thank u

Desired outcome: I just want my money back I am homeless

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Joanines Flores
, US
Sep 27, 2023 11:51 am EDT

Good Luck to you, they will find that your claim does not have sufficient evidence or based on their investigation they deem the charges to be authorized, it is disgusting what has been allowed to happen here.

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10:29 am EDT

Comerica Bank Not allowing my dx cards.

As noted in my initial complaint times and dates are not forth coming from the SSI Admin office where I was falsely accused of threatening employees and from this falsehood was handcuffed ruffed up and made to wait in a Portland Police car until federal DHS/Homeland officers were called. The result was to be barred from all SSI Admin offices. Sustained greater injuries, was made to leave my personal papers inside the building pertaining to my SSI benefits not knowing who or what part or of what portion of my information was compromised by these employees of the State and Federal as employees. There's no adequate way for me now to go about my disability business in a time reasonable manner. The phone and mail will not do at all.

Desired outcome: Allow my DX card(s) to process in the SSI Admin system, you can only have ONE which at this time I don't hold not one. So that I can properly handle my financial business and work toward healing from these physical disabilities'.

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9:28 pm EDT
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Comerica Bank Direct express debit card

I lost my debit card so I called for a new one it took 10 days I asked to activate it and I was told that someone ordered a new card with my name and a different address it was fraud so I told them not to change the address on the card, got a new card and guess what fraud so talked to a supervisor she sent yet again a new one went to activate it and they said they needed my birth certificate and my ss card front and back did it so said it would be 3 hours nope said I would be emailed nope called they said I was denied so sent it again said it would be 24 hours nope it was over 48 denied again called they said go to the ss office I did said they would call nope I called again they said they called me and couldn't get through that bs I had the phone next to me so they told me my number of chances to prove who I was over the limit what? looks like the bank doesn't want to give up the money that is not theirs so I wrote to the federal bank commission and the Texas department of banking my next stop will be the news I can't tell you the bs I have been through since July 26th 2023 I'm done a lawyer might just be in order with a news story I have been hung up on and those workers are rude

Desired outcome: I want my account open so I can get the people their money who I am the payee for I am at [protected] Cloverdale Road Kalama WA [protected]@msn.com

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3:05 pm EDT
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Comerica Bank DirectExpress card

I have a debit card issued by you to direct express, that my social security retirement from the US government is deposited directly on to monthly. When they recently changed my card I have had restrictions applied and my card declined as if I am limited by the amount of my transaction and the frequency of attempts. I am a handicapped senior, and this card is my lifeline. I have a history with my previous card that should show that my card has always been used in the manner called for, so I'm confused at these severe changes. Please lift these limitations as soon as possible, so I will be able to use my money in the amounts I need, at the time I need them. Thank you

Desired outcome: please lift any restrictions on my debit card.

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3:57 pm EDT

Comerica Bank Checking account hold

I deposited a check that was endorsed to me and my account is new I got. A letter saying it may not be cashed so they are holding my funds I deposited in April of 2023 it's now June the balance is there and it's been cleared by other. Banks so why are they asking for a affidavit I sent one by fax to a number the customer service gave me to find that they don't have a fax number after talking to another customer service agent. Gave me an address contact number then I was told they want affidavit to be sign that I had permission to cash the checks and of course I do why would I deposited them if they was not given to me and stressing on my bills facing eviction and repoing my vehicle.. I just need them to have the bank branch to draw up whatever affidavit they want me to sign and I will comply in order they release my funds I been getting the customer service lies and runaround for weeks and I'm sick of it all need their legal department to get to release my money I am in the middle of getting a lawyer. Reported to the bbb org and next yelp and which ever Treasury form I have to to make them wake up and understand this effects people's lives we have the bank to make sure cheks clear and that's what they should do I feel discrimination arising and it causing me to lose. They sent out only two letters any other letter they would have been sent paperless but the blocked my debit card and online access so I would have never seen the any letters so they are in the wrong

Desired outcome: Out come I deserve as a customer of the bank protecte yes but don't lock me out of my funds becausr u suspect fraud or suspect they won't be cashed cause they are no reason to hold my funds after they cleared denying me access

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2:18 pm EST

Comerica Bank Excess overdraft fees based on untimely payments cashed by Comerica

Craig E Smith Detroit, MI. From the period of 1/15/23 to the present, I deposited over 2100 in my account. There was at least 600 in the account, Comerica bank has caused my account to be overdrawn with poorly timed payments cashed in from them. My account is still overdrawn at this moment. I want the fees reversed. In addition, the local branch has poor customer service as well. I was left on hold for a lengthy period of time without a response to my question.

Desired outcome: I would like a refund and a apology.

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1:00 pm EST
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Comerica Bank Direct express customer service

On January 16, 2023 I called Direct Express customer service and was required to provide a full social security number on the phone. The customer service supervisor required me to tell her again what my full social security number over the phone. This is a very dangerous situation opening me up to identity theft. She refused to accept any other information to verify my identity. I do not have a problem identifying my identity, I have a problem being required to verify my identity with my full social security number over the phone giving access to whoever is on the other side of the phone. I have no way of verifying the identity of the person who I am speaking with and if they are actually employed by Direct Express/Comerica Bank. When I refused to give her my full social security number and asked for her to verify my identity another way she refused and eventually hung up on me with the excuse that there are others waiting to be helped who would provide their full social security number over the phone. I do not appreciate being treated this way nor do I appreciate being forced to share my full social security number over the phone to an unknown person. I'm sure you can understand my reluctance to share this personal information with whomever. I'm sure you wouldn't want to reveal your full social security number to an unknown individual.

Desired outcome: you should give me more characters so I can make a decent suggestion.

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10:44 am EST

Comerica Bank Transfer

Transfer to cash app Sutton bank from debit carddebied daily. I am injured by your policies and or actions and this is a notice of my injury and it amounts to a lot of money I'm going to start charging you for my time every time I have had to call you 1-800 number and get hung up on; at $2,000 per minute if you do not respond an estoppel process will be started using the USPS.

Desired outcome: Send me a grievance, a civil rights officer can contact me. I know how to tort and do a foreign judgement and buy the case and write an original bill in chancery. I understand your fiduciary duties and your not fulfilling them

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Renee Nwigwe
Washington, US
Apr 17, 2023 2:19 pm EDT

I've had two fraud charges on my direct Express card and as of yet everybody's saying everyone that I called the name showed up saying they don't have anything showing that they have charged me but it's on my direct bill could someone please call me [protected] I can't seem to get through to direct Express I need help

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9:17 pm EDT

Comerica Bank ATM machine

My name is Steven Early, phone number is [protected] and I used a comerica bank ATM wanting to take out $20 in cash. Your ATM informed me that it couldn’t process my request but for some reason there is a pending $26 charge on my bank account. I have the ATM receipt and I talked to a bank representative immediately after the incident occurred. I have called and talked to my bank a few times today about this issue yet they keep telling me that as long as the charge is pending, they cannot do anything to on help. I am hoping that you are able to aid in fixing this problem as I have no money, no food but if your bank hadn’t of made the mistake of holding my last $26 which is unfair. I would only hope that your help would solve this expediently. Thank you

Desired outcome: I would like the $26 hold on the last of my by your bank to be reimbursed or put back in my account.

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3:48 pm EDT

Comerica Bank To get my $59.98 back

I made 2 fraud claims with Direct Express 2 dvd companys oneline (#1) bigdeezeypn [protected], tx $29.99 (#2) honvisionju [protected], pa, $29.99

the Fraud Investigations Team gave me credit in the amount of $59.98 issued on

08/17/2022 and on 09/02/2022 thay toke the $59.98 back thay said my claim was denied. I called Direct Express and told them I remember what the 2 companys sold, it was movie dvd`s I tryed to buy from company #1 Reef Break DVD season 1 for $29.99 but the order did not go thru. So I tryed to order from company #2 Reef Break DVD season 1 but the order did not go thru. the 2 company sites saved my debit card info and charged my a few months later, Never got a thing no DVD`s the 2 companys Frauded me. Direct Express said they can not do anything to get my money back once the investigation is final, do you know how I can get my money back? Thank You

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4:24 pm EDT

Comerica Bank Scam

I filled a survey for a free tool it chagre me and its pending so can be refund the money before it gets posted. The two virtual service tranaction.

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1:07 pm EDT
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Comerica Bank Robbed by direct express for over $1000

On 6.29.2022 All my ID docs were stolen by an abuser.

7.1.2022 to 7.5.2022 It took many calls and 22 hours on hold get Direct Express to answer the phone.

I told them of the card and ID theft. They claimed they would cancel the stolen card and would send me a new card.

A Direct Express agent 'verified' me by sending a code to my email.

Agent said they would debit my account $18 for the new card and it would arrive in 2 days [to my mom's address in another state as I requeste]).

The card arrived 4 days later.

When I called the Direct Express number to activate - after 4 hours on hold - my call was sent to the Fraud Dept.

Direct Express Fraud Dept REFUSED to 'verify' me by using an email code which is the verification method they used to send a NEW CARD to a NEW ADDRESS.

Direct express agent (and a "supervisor") demanded front and back copies of my driver license, birth certificate and social security card.

Desired outcome: I WANT ALL OF MY MONEY ($1124) REFUNDED

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Update by RobbedByDirectExpress
Jul 12, 2022 2:04 pm EDT

Even after Direct Express has taken my money and locked me out of my account, they keep mailing my personal info to my abuser at my Old Address (which I told them Not to use). Direct Express has given an abusive psycho: my mom's address and phone number - enabling him to Harass and Threaten an 80 Year Old Lady. And I have no way to make Direct Express Stop endangering me or my mom.

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Brenda Milano
, US
Sep 01, 2023 4:54 am EDT
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I still didn't get my direct express card

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3:21 pm EDT

Comerica Bank My mastercard

Hi. I called yesterday and the lady said my expedited card would be here thursday. She said I'd get an email so I could track the card. Haven't received an email yet. Is it still coming thursday? [protected]@gmail.com is my email.My address is 445 E Ohio St Chicago, Illinois 60611It says label created. How long will I have to wait? My social security money is on that card. I need it really bad!

Desired outcome: when will it get here?

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12:54 am EDT

Comerica Bank direct express new at mcard

my name is paul brunke i a min the philippines i recieved my new at mon june 2 i activated it the same day even though my old card would be good until june 30th 3983 is the last 4 digit of my social 5970 is the last for numbers of my new card997 is the nmbers on back5332 4800 the first 8

my old card number8642

when i call the number i can recieve my balnce so the card is working but why cant i withdraw the money i been using this card in hte philippines sicne 2008 n for somereason when i activated the card b4 my od one expired it will not allow m to withdrawn my bills need ot b paid n rent

Desired outcome: just let me know when u cna unblock my card bc i ahve no way to call its to expensive using cell phone sen me email [protected]@gmail.com and i am not recievign an email so i cna change my password for direct express acct

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1:23 pm EDT

Comerica Bank Direct Express Card is blocked

They blocked my card, Direct Express, I would like to know why?

I have bills to pay including Rent are you going to help?

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Update by Patricia Merritt
May 06, 2022 1:40 pm EDT

I read online that Comerica bank has blocked 771 cards why?

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11:37 am EST

Comerica Bank ATM Debit Card Processing

My debit card had an attempted breach on January 13, 2022. I called Comerica card services and was told to close the card. I was told that for $50 I can get a new card delivered in 3 to 5 days. Regular delivery ( 7 to 10 days) would be free. I opted for the 7 to 10 days, because why should I have to pay to access my own account? At the 10 day mark, I had not received my card. I called the Card Services again, I was told that due to a processing delay at Master Card delivery will take 14 to 10 days (Comerica would not provide any compensation for late processing, though they wanted to charge me for a 3-day delivery). On the 17th day, I called again to check the tracking. I was told that I should have the card in two more days...I still do not have my card. I called on the 20th day and was left on hold for 30 minutes! I still do not have a card!

Desired outcome: Please supply my card and compensation for the inconvenience.

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Comerica Bank contacts

Phone numbers

+1 (888) 444-9876 +1 (800) 589-1400 More phone numbers

Website

www.comerica.com

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