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I constantly get emails and popups about problems with my PC which Norton will fix for extra $$. I have ignored these and consider them as spam and phishing attempts to just gouge me for more money. I get a lot of s**t about life lock and other $$ costs that I don't want or need. I decided today to take Norton up on their popup that there are 33,000 problems slowing down my computer, deciding to buy the "Ultimate Utilities" package for $63 dollars, but it never shows up as an available purchase, just shows the services that I have. Tried Norton Support, but it directs me to non existent choices and actions that there is no option to choose. I tried logging in several times with the same results. Their support page is a piece of s**t, which keeps offering the same false misinformation. There is no chat availability and no phone to call to speak with a real person, to resolve the situation, so obviously, they don't give a s**t about customer service.
Recommendation: FIND ANOTHER PATH. That is what I am going to do.
It sounds like Symantec (Norton) is giving you the runaround — constant popups about problems, but when you try to resolve it by buying their "Ultimate Utilities," the option doesn’t even show up. On top of that, navigating their support system seems like a nightmare, with no real help or human interaction. It’s frustrating when a company bombards you with offers but then makes it impossible to get any actual assistance when you need it. They really need to step up their customer service game.