NetSpend review: SBA deposit

Hello, I recently was approved for the SBA COVID advances/grants to help my little home daycare get rebuilt again. I have been doing this as my employment over 10 years, have always filed my taxes, which is the reason I have netspend in the first place, my tax filer, liberty tax, gives me the netspend cards to receive my taxes on it, anyways, netspend rejected both of my direct deposits from the SBA, saying the name on the deposits does not match the names on my account. Well my first name, Sherry, is included in my home daycare, "Sherry's Home Daycare." I have got no help from netspend, they are very unhelpful, rude, and seem to have no interest at all in helping their customers, during this horrible pandemic, that has caused a lot of people and small businesses to suffer. They just do not care at all. I faxed them my photo ID front and and back and a copy of my tax return, voluntarily, and still get nothing, no help at all from any of these people. I don't know what else to do.

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