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4.5 1942 Reviews 805 Complaints
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NetSpend complaints 805

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7:52 am EDT
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NetSpend NetSpend had charged me double on my withdrawal from ATM multil

I am being duped out of half my dang money by this card charging me two times every time I used at ATM..and says would credit it at 10 days now says 20 but in contract with them say ten day s but I should not have had wait any dang days it's wrong and I'm behind on my bills now because of this .that money should have been left alone and wouldn't have do this but I see how it's strange that ATM charged 1.50 odd ending and never in my 27

Desired outcome: I want my money back because every day I'm late late paying my bills I get charged

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4:39 am EDT
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NetSpend Locked my account for a dispute because card was used an money was taking off my card tho

They locked my account over a dispute an said they was gonna issue me a check call back next day so I did than they tell me I can my get the check issued til may 25 mins u I recorded every conversation an they was aware of it 1, 364 dollars is in my account they tryna keep it talking about it's provision credit no it's money that was taking off my card

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1:08 pm EDT
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NetSpend My orders

I had money disappearing and it would maybe show up but dissapeared within 8 hours or just shortly after disputes so no proof of who's responsible but you can easily see it dont add up so not really every penny but I had 6 accounts because of scams n getting hacked I have never had much just as I start to come up they take it all it was mostly items not received from amazon nor refund so they steal refunds

Desired outcome: I want every penny added to my cards from duration of 6 months

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JustLEFTnetspend
Philadelphia, US
Apr 24, 2021 11:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Netspend had a good service, when first started, yet with their monthly fee, the entire service has now become useless and just an expense. Just this morning, Netspend was quick to deduct its $5 monthly fee, then locked my account?! I called and a rep said I needed to up load documents?! Hahaha Again, they took their $5 monthly fee, lock my account and then want ME to verify to THEM my Identity?! What a joke! I simply said to the rep to close my account. Reality, plenty of debit cards available; hello?) Obviously, Netspend gives no account for loyalty, my having been a customer since 2013. Moving on.

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8:26 am EDT
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NetSpend Customer service, lack there of

I signed up with the NetSpend debit card service and had my first paycheck direct deposited with them on April 15 2021. When I tried to call the number they post online, they automated machine didn't recognize my account number or my social security number. The mobile app didn't recognize my password, even when I reset it and locked me out. I emailed them and received no response. I have sent text messages, emails and called. There seems to be no way to contact a living person. As I am sure you can understand, I am a little frantic.

Desired outcome: My account opened, and access to my money. All of it.

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5:49 pm EDT
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NetSpend Prepaid card

My stimulus check was deposited on March 12th. Within 8 hours my entire check was stolen with a virtual card. Only $5 was left out of my $1400 check. Any real bank would have flagged the card during the first 2 transactions. $500 and a $300 western union transfer. I called as soon as I noticed. It took me 3 days to get in contact with netspend. Once I did get in contact with Netspend I was given the runaround. I still have no gotten my money back. I spoke with someone today and was told it would take 15 business days to receive my money back. Within 15 days they would mail me a check. Even though the money was deposited onto my bank card. They decided to close my account and mail me a check. The check still has not been mailed out... they will mail it with 15 business days. It is ridiculous that I have been give the runaround and I am the victim. Netspend has the worst customer service. When my provional credit was issued on April 8th my card was still active. Called to see why I couldn't just withdraw the money ( that I could see at the atm) was told they had up to 15 business days to mail out the check. The check still has not been mailed out

Desired outcome: to get my money back now

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9:49 am EDT
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NetSpend Dispute case closed no credit.

So I filed a dispute with net spend as I havd charges that I did not make or aprove. They never asked me any more questions or requested any
More information. They just up and said case closed no credit. What is that I told them when I filed my dispute that if they sent me photos I would help them if I knew who did it and would press charges I have a rought idea who and how but with out photp I do not want to accuse anone. Well as far as I am conserened this card company is out right worthless. I used to like them but I guess I will be ripping up my netspend card and transact one too.

Desired outcome: TO GET AT LEAST HALF OF MY UNATHORIZED TRANSACTIONS RETURNED TO ME

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Update by Wickedstichesllc
Apr 11, 2021 9:51 am EDT

claim # is 7325327

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8:03 pm EST

NetSpend Locked out of my Netspend acct.

Purchased a prepaid Netspend visa from Walmart and placed $500 on the card . Activated the card prior to traveling to Singapore for work. Once I arrived I attempted to use the card with no success. Tried logging into my acct and was locked out. Of course it's after hours and unable to talk to anyone. Need this resolved ASAP.

Desired outcome: Need my acct unlocked

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4:35 pm EDT

NetSpend NetSpend Debit Card for Anthony Thomas

As the power of attorney for Mr. Anthony Thomas, my name is Debbie Allen. I've been trying since December 2020 to request a replacement card for Mr. Thomas's card that was stolen by Shonta Brantley. She has stolen his identify, wallet, bank statements, credit/debit card, changed his pin#. I have emailed (
ref# 4491841 on February 7, 2021 to the NetSpend legal dept., ref# 4492093 to the NetSpend Dispute Resolution Dept. on 1-30-21), faxed and mailed the requested documentation via USPS certified mail# [protected]-8401, with absolutely no response from either dept. Mr. Thomas is now homeless because Netspend has refused to issue him a replacement card to his new mailing address, POB 24322, Houston TX 77229and, change his address to: POB 24322, Houston TX 77229 and to forward his account information to me as his power of attorney.

Desired outcome: Replacement card with new PIN#, account number, change of address

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5:19 am EDT
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NetSpend My all access account

On march 17th 2021 I had received my stimulus payment of 1400. A call was made to netspend to transfer my funds to a different netspend account to where they made numerous withdraws and transactions to the poimt when I realized my account had been hacked it was too late I called and called and constantly get hung up on to me not being able to access my account online abymore and it tells me to contact customer support and I fo and I get no where I got two new all access cards and I cant activate either one. They told me to access my account I have to call customer service I do that then thry tell me. I have to go online to finish the activating process and I get no where I cant even pull up my account and it say that the account they is not recognized and I cant access my account. I want my money back all of it im now homeless and everything I lostmy car and everything behind this even my relationship

Desired outcome: I want compensated for everything ive lost in this situation

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4:07 am EDT
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NetSpend My pre-paid account

I made a payment online, & it was declined now my account is locked, all of my money is on that account, the people with NetSpend Allaccess keep telling me what's holding up the process of getting the account unlocked is a proof of address, I've sent them several different documents with my proof of address, & they keep saying that the document doesn't qualify. I really really need my money ASAP!

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Update by wagert69
Apr 06, 2021 5:57 pm EDT

Shortly after I was paid my SSI check my card got locked somehow, then I was told that I was no longer eligable to be a NetSpend card holder, now they are "supposedly"" trying to help me get my account turned back on, which I've sent them every document I have for proof of address, because that's all that's holding up my account, all my money is on that card, my stimulus check is on that card, & I only get paid once a month. Right now I desperately need my money we are completely broke, & this day in and day out of sending documents for no reason is starting to piss me off, please get my account unlocked, PLEASE HELP PLEASE HELP PLEASE HELP!

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12:45 am EDT
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NetSpend direct deposit taken

was issued a card for my direct deposit because the card that was issued to me was not working had $428 from my job which was posted on april 2 2021 callled to check my balance says i have 1.00 in my account were is my money this is the secound time i am having issues with this company i work for the 99cent store in highland park ca i would like a refund before i cancel the card my email is adrianzepeda [protected]@yahoo.com my phone number is [protected]

Desired outcome: want to know were my money is

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5:08 am EDT
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NetSpend Netspend closed my account for no reason

on march 30 the netspend company had closed my account after letting me move money from my now closed account to my other netspend card account several times they put a block on my account they asked me to send in the documents providing proof of identity so i sent them all the documents they had asked for not only once but twice and and have been waiting serveral days for them to respond until now witch is 3:04 am i look at me emails and recieve the email saying they closed my acoount and who know whats going to happen to my money thats where i get all my depostits sent to i have health issues right now and they closed the account with all my money that i have to servive on

Desired outcome: for my account to be reopened or for them to transfer my money to my other acount

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Update by mary lara
Apr 06, 2021 7:58 pm EDT

i contacted FTC because this not right what netspend is doing to people i know my rights as a human

Update by mary lara
Apr 06, 2021 7:56 pm EDT

well i already filled a complaint with the FTC

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6:37 pm EDT

NetSpend Closed my account for no reason

Two weeks ago someone stole 2500 out of my account. I filed a complaint and they told me no errors were. Ade and I wasnt entilted to my money back. I called up crying and flipping out because because I was scammed and it wasn't right. I went to use my card today and it was deactivated. I called to find out why amd was told im no longer able to be a card holder. Im furious! I have 6, 000 in my account still and I was told I would be mailed a check. Im so scared I wont recieve my money. Im making a police report. I called my attorney general. And the ftc. This isnt right. Its myyyyy money. I better get it back in the 10 days they said.

Desired outcome: I want my money thats in my account back. Asap!!!!

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8:45 pm EDT

NetSpend Netspend prepaid card

I activated my card and when I went to use it I had an error saying it was declined due to being locked? I've emailed and talked to csr with no reply help. Can I please get help resolving this ASAP

Desired outcome: Unlock my card please

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5:22 pm EDT
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NetSpend Netspend all access

you guys closed my account without even warning me or contacting me and I had money in my account I demand too have my money returned too me immediately or I will escalade this in a legal manner with contacting my attorney and best believe when it comes too corporate vs the little man they love rewarding too the little man cause of corporate bullying so either fix this or see you in court

Desired outcome: MY ACCOUNT REOPENED AND OR MY MONEY BE RETURNED

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10:29 pm EDT

NetSpend Poor Customer Service

Someone With Broken English At Netspend Was Rude & UnProfessional****

Desired outcome: A Call Back With Apology And A Plan Of Action And Credible Phone Number To Follow Up/THANKS****

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4:16 am EDT
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NetSpend Netspend

Netspend is ridiculous. Don't approve my claim if you're going to take it back anyway. They have cost me 3 stimulus checks and more. I asked repeatedly for them to minimize the amount of accounts I have and they didn't. People have been opening up accounts in my name and everything. Please fix my account and reinstate my ability to have netspend services.

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Dana Marie Davis
, US
Mar 29, 2021 6:42 pm EDT

I'm having this same issue

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6:13 pm EDT
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NetSpend Customer Service Representatives and Acceptable proofs of address

Im very disappointed in the way my business with netspend was handled today. I accidentally put my husband account information on our taxes this year in which they were deposited into his account also my stimulus as well.I received an alert stating I had a direct deposit, but the balance was not showing in my account.I contacted netspend in which the representative told me I had no deposit and it was a computer glitch.I contacted the bank the dd came from and they gave me the trace number to my dd and what account it went in.I called netspend back with the trace number and after giving the account number was informed the account was not mine I talked with a supervisor still not realizing at the time it was deposited into my husband account.So a restriction was placed on his and my account.I called in and got the restriction lifted on my account.My husband and I called in to get the restriction lifted off of his account and was told at this time I would have to send in documents for verification.I sent my ID with current address and is address on file. Ss card and a letter from DHS. None the less I had to send the ss card again I did so.So ID and Ss card were approved.I attempted to use my ID with current address on file as proof of address and its also listed as approved documents for proof of address.I was told I could not I got hung up on with the representative saying I cant speak with you the primary account holder has to call in.So my husband and I called on 3 way and once I began asking the question about why my ID could not be used as address proof the call was disconnected.I spoke with one representative who sayed his name is JOE refused to connect me with a supervisor also really didn't want to identify himself. As a customer I have every right to seek clarity from a supervisor.It was very frustrating to not be able to ask a question about my own documents.I would that you please review the accepted documents list for proof of address it currently lists a ID and please some more training for customer representatives.

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7:48 am EDT
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NetSpend The whole ethic system

My card was stolen in October. Never so much as locked the account. Nooo, they let someone take 3 thousand dollars. Then 600 stimulus I never so much knew was there. I finally got access to the account last week for 20 mins... Until my 1400.00 stimulus was deposited than bam locked account and now I have to prove my identity. K cool did it ten times. Took my ID my social security card my birth certificate my car title my insurance papers my electric my car payment everything to prove I was me and y'all these folks said nope. They have unreasonable demands and I feel like I'm being extorted for my own money. Tell me how 6 months went by and they let my account get drained then stole 600 and now 1400. I can't have access to my own account yet they are taking money from it that's pretty illegal and I have contacted the ftc as well as consumers fraud. And I have been advising with a lawyer bc I feel my rights as a human being have been grossly violated. Like I'm targeted bc of my religion or sexuality. Pretty weird tho we didn't need all these documents when we got the card now... I feel as if my identity is being stolen and they are making TF hear demands to finish stealing the money. The IRS is receiving a call today bc I've had enough. They don't contact us back they don't reason they are criminals and they have messed with everyone far too much.

Desired outcome: MY ACCOUNT IMMEDIATELY UNLOCKED SO I CAN TRANSFER MY MONEY

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11:51 pm EDT
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NetSpend Money

but my money was deposited on the 17th from my stimulus check from the IRS when I call the bank they gave me some run around talking about it's not posted up but I have proof that it's been posted up I took a snapshot of it telling me the day that it was posted up on the 17th so I called them and I switched cards which they did saying that my money should be on my card whenever it's posted up but I look up on the IRS too and it's on IRS too that my money's been posted up and they said I haven't received anything yet so now here I am writing you this letter complain against NetSpend I want what's mine or what's granted to me or more I'm always going through some kind of hassle with NetSpend I think that I'm just going to give up and find a different bank cuz I always have to go through this when I get my check from the IRS I have many complaints from NetSpend it's crazy but I still try to go cuz it's easier I have cards there all I'm asking is that one card was deposit as today as we speak into my account and to login my money that was from another card or whatever it is log it into that account I'm not asking for a high price lawsuit but if I have to then I'll go there but right now I just want what's mine thank you very much thank you very much

Desired outcome: Rosa espinoza

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About NetSpend

Netspend is a popular financial services provider that offers a range of prepaid debit card options, along with other services such as mobile check deposits and money transfer options. The company was founded in 1999 and has since grown to become one of the largest providers of prepaid debit cards in the United States.

One of the things that sets Netspend apart from other financial institutions is its focus on serving the underbanked and unbanked populations. Many of the company's customers either do not have a traditional bank account, or they prefer the convenience and flexibility of using a prepaid debit card instead.

Netspend offers a number of different prepaid debit card options to suit a variety of needs. For example, customers can choose a card with no activation fee and no monthly fee, or they can opt for a card with added features like overdraft protection and rewards points. Some cards also come with the ability to receive direct deposits, which can be a convenient way to receive payments from employers or government agencies.

In addition to its prepaid debit card services, Netspend also offers a mobile app that allows customers to manage their accounts on-the-go. The app makes it easy to check balances, transfer money, and deposit checks using a smartphone camera.

Overall, Netspend is a reliable and trustworthy financial services provider that offers solutions for those who may not have access to traditional banking services. With its wide range of prepaid debit card options and convenient mobile app, Netspend is a great choice for anyone looking for a flexible and convenient way to manage their money.

NetSpend Customer Reviews Overview

Netspend is a highly rated financial product that provides innovative prepaid debit card solutions to its customers. The company has received numerous positive reviews from satisfied clients who appreciate its ease of use, flexibility, and security.

Customers love the convenience of being able to use Netspend anywhere Visa or Mastercard is accepted, which makes it an ideal solution for those who do not want to carry cash or incur high fees associated with traditional banking. Netspend also allows for direct deposit and mobile check deposit, making it a popular option for individuals who want to avoid trips to the bank.

With Netspend, customers can easily monitor their spending, manage their accounts, add funds, and enjoy many other features that are typically associated with traditional bank accounts. The company also offers a rewards program that lets users earn cashback on their purchases.

In terms of security, Netspend uses the latest technology to protect its customers' financial information and funds. The company provides a Zero Liability Protection policy that ensures customers are not held responsible for unauthorized purchases or transactions.

Overall, Netspend is an excellent financial product that offers a wide range of benefits to its users. With positive reviews from satisfied customers, the company has established itself as a reputable and reliable financial service provider.
How to file a complaint about NetSpend?

Here is a guide on how to file a complaint against NetSpend on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with NetSpend in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with NetSpend. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to effectively guide you through the process of filing a complaint against NetSpend on ComplaintsBoard.com.

Overview of NetSpend complaint handling

NetSpend reviews first appeared on Complaints Board on Nov 13, 2006. The latest review Locked out of my account was posted on Mar 26, 2024. The latest complaint Locked out of my account was resolved on Mar 26, 2024. NetSpend has an average consumer rating of 4 stars from 1942 reviews. NetSpend has resolved 539 complaints.
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  1. NetSpend contacts

  2. NetSpend phone numbers
    +1 (866) 387-7363
    +1 (866) 387-7363
    Click up if you have successfully reached NetSpend by calling +1 (866) 387-7363 phone number 0 0 users reported that they have successfully reached NetSpend by calling +1 (866) 387-7363 phone number Click up if you have UNsuccessfully reached NetSpend by calling +1 (866) 387-7363 phone number 0 0 users reported that they have UNsuccessfully reached NetSpend by calling +1 (866) 387-7363 phone number
  3. NetSpend emails
  4. NetSpend address
    701 Brazos Street, Austin, Texas, 78701, United States
  5. NetSpend social media
NetSpend Category
NetSpend is related to the Credit Cards category.

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