I didn't experience any trouble until the All Access Card was activated. Netspend allowed someone to add a new email and address to my account. I started getting text messages with purchases that were not being made by me. I filed my own police report, so the police knows who the person is, but Netspend says they cannot verify my account. I believe they cannot verify my account because they have allowed someone (I don't know who) to add a new email and address. this why I can't verify the account. I have been effectively shut out of an account that I opened. This is how the person was able to spend all of my stimulus (600 dollars), they had the help of Netspend. I will be picking up my police report tomorrow. They even charged me overdraft fees that was created by this fraud person, they got a big assist from Netspend. SMH.
Netspend is a sick organization and I wish I could actually sue them!
Im Garry Boast
361 Joseph E Lowery Blvd NW Atlanta Ga. 30314
[protected]@gmail.com
[protected]
Desired outcome: I have all my documents and I need Netspend to return my funds to me. I wish I can sue them for the mental and stressful burden this has placed on me.
The complaint has been investigated and resolved to the customer's satisfaction.