NetSpend review: Processing a refund check owed to me since October 2022

I have been contacting Netspend since October 2022 in regards to a refund check they were supposed to issue me for the social security backpay that was deposited in my account around that time. After sending in all necessary documents to them, speaking to supervisors, receiving a[pprovals and promises to expedite mt check, they continue to give me the run around and will not send my check to me, I updated my address with them months ago and now the reason they wont send is because I need proof of address. I went through a lot of trouble changing my address in the first place and the same document I used for them to update is the same one I used for proof which they now are refusing. I spoke to a supervisor/ csr June 18th, 2025, and she told me all my documents were APPROVED and she was escalating my issue to the higher department so they can issue the refund check. 06/20/25, I called again because I hadn't received it, the rep told me the check was processed, put me on hold, then said that Im missing documentation. I kept telling them I got everything approved on the 18th and before that on the 9th of June, they still refuse to issue my refund check. I am in a financial disaster now and am looking to find someone to help me with this matter because I really need my funds. Im under the impression they just dont want me to have it at this point and they keep giving me the run around so I can give up and stop calling. I am also going to contact the social security administration to see if there is anyway they can help me retrieve my refund check from NETSPEND.