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Dear Naza Kia,
I'm writing this complaint with full of frustration and dissatisfaction towards the service given.
I have been informed that my car's warranty will be until July 2021. I have several issues which need to be claimed.
My car (RIO - WD2651B) low beam light was malfunctioned happened out of sudden at night in highway during the car was moving. The car boot lamp and car boot puller under the seat was also malfunctioned which I have reported last year around April 2018.
However, during that time, the service centre claimed I need to leave my car for at least minimum 3 days because they believed it might interrupt the wiring system. I told them I don't think I can make it, because at that time I need to go back to office and will be away from the country for few months for work.
As I already come back to the country, I need to settle everything this I rang the Customer Service to set the appointment and check on my warranty. The CS claimed that my warranty was void due to no maintenance being done within 12 months which I have not being informed by the sales agent nor the officer at the service centre last time.
The CS told me this is my responsibility as a customer to take care of my warranty and follow the terms and condition.
This is so frustrating. There is no one informed me about the T&C, and you asked me to read the agreement which who on earth will read the 5 pages agreement?
Maintenance wasn't done due to time constraints and I am not purposedly avoid the maintenance. How can you guys simple void the warranty? Is this how you value your customers? Can't you put yourself in customer's shoe? Can't you think properly all these issue comes not only from the customer which not follow the T&C, but also comes from your side? The car was bought 2 years ago but the low beam was malfunctioned? Car boot lamp malfunctioned? Day light lamp malfunctioned few times?
This is so frustrating. I just gained trust on Kia 2 years back until this thing happened now I have lost my trust on it...
