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Hi,
I am experiencing problem with my Kia Sportage 2016 model which is just went through 20K mileage servicing recently and only a year old. I did my 1st and 2nd servicing in Kia Service Centre Chan Sow Lin as I also bought my car from the dealer.
On 23/6/2017 I was on my way back to my home town for raya holiday and I suddenly experiencing air cond faulty during my driving which the air cond suddenly went hot and humid without any cool air coming out of the vent.
I tried to go to the nearest kia service centre when i arrived in ipoh for check up (lahat service centre and tasek service centre) but all was closed for raya holiday.
I suspected it could be air compressor or magnetic clutch problem as I have been asking around from the kia sportage club members who had experienced the same thing and it seems that this is quite a common problem to kia sportage model.
I hope that the parts can be quickly replaceable as my car is still under warranty and the heat is unbearable during driving especially on day time.
Der Sir/Madam,
Below is the content of the email I sent to csd@naza.com.my on Tue, Sep 18, 2018. Since I have yet to receive any response therefore I lodge my complaint here in hoping that someone would take a look seriously into this. I dealt wit Naza KIA Rawang.
Good Afternoon,
I would like to express my dissapointment when dealing with NAZA KIA Malaysia.
Last Saturday 15/9/18, I have received my supposed to be KIA Grand Carnival new facelift after 1 month waiting period but instead, I received an old model which your sales representative was telling me that there were no more old model because KIA is producing the new facelift for the Grand Carnival. This is really "The Power To Surprise"!
I am so convinced that (I'm gonna get a new facelift model as per my booking) when, before your staff register my car (supposed to be Grand Carnival new facelift), I was informed that this new facelift model is without the promotion rebate of RM5, 000 and if I still wants it, I have to top-up another RM5, 000 and I did paid another RM5, 000 as long as I will get the new facelift model.
Unfortunately, when the car arrived from Gurun, it was an old model!
Therefore, I need KIA to refund my RM5, 000 by END OF THIS MONTH.
I feel so bad that KIA treated me in this way. Is this what KIA means a good customer experience? This experience dealing with KIA will haunt me for the rest of my life!
Is this experience that KIA wants me to share with my relatives and friends? They were excited just like myself to get a new facelift model with 8 speeds. What should I tell them? They were in my whatsapp group and Facebook.
I had wrote a letter and passed to KIA Rawang in hoping that they will escalate to the higher management. Please refer to the attachment.
I hope KIA understand what I have been through and could make it up to me.
Appreciate your attention and I am expecting your response as soon as possible.
Thank you!
Mohd Hazli Haji Ghazali
[protected]
hazli70@gmail.com