KIA Motors

We own a 2014 KIA Soul, in 2019 there was a recall of the catalytic converter. When the recall was first announced we were able to get it replaced. Now, two years later almost to the day, the catalytic converter has gone out a second time and KIA has refused to replace it. If KIA is aware of the recall and the part was replaced, then why would they not replace it again or at least offer some kind of reduction with the repair.

Despite doing regular oil changes my 2013 Kia Soul needs a new engine at only 101, 404 K on the engine! At a Kia dealer, I was first accused of not doing oil changes - until I produced all the receipts. then I was shown no sympathy from them and told the cost to replace the engine would be $6000! For a very well-maintained engine to die at 100k is a disgrace and I will never purchase a Kia product again. I feel cheated, ripped off, and plain repulsed at how junky my Kia is---besides the engine - here goes:
Heated seats needed to be replaced
The front door sensor has to be duct-taped to shut the door ajar light off
The console lights must be off or they drain the battery
The front windows do not open when the temperature drops below 0 - really bad in a Canadian winter - cannot order at a drive-through
The radio cuts in and out
The volume controls on the steering wheel sometimes do not work

My 2016 Kia Optima Eco Hybrid has been at the dealership since 2/6/21 waiting on a new battery (warranty issue). How is this possible that a dealer can have a vehicle for 2 months on a warranty issue? Every time I call to get an update the delivery date changes. 2 MONTHS! its been there and nothing. Thankfully I do have a loaner however I am spending more money filling up and the longer I have it the longer something with that vehicle is bound to happen and I'll be on the hook for as explained by the dealership.

I am filing a complaint on your warranty policy. I bought a 2016 Kia Sorento in December of 2016. I took it in for service on March 31, 2021. There is a problem with the rear half of my exhaust system. I was told that the warranty was out on that part because the part was from 2015 which means it was not under warranty.. If i bought a 2016 then the warranty is for 5 yrs which would expire in December 2021. Please explain to me how this is legal or logical. I really just need this resolved as I was told this would be a $1976 repair job. Please respond asap

Thank you
Stephen Van Hoose
[protected]@yahoo.com
[protected]

I purchased a new 2013 Kia Forte Koup that has 10yr warranty, my car went on fire out of nowhere 2/10/2021 and is totaled. Two days after that I am getting emergent recalls in the mail regarding engine and possible fires. Dealership will not deal with this at all, Kia consumer assistance started my case but 2 months later they have not gone to inspect my vehicle they do not respond to phone calls or emails. They have not offered a rental or loaner and I am without a car. I have had to deal with their computer systems down for almost 2 weeks, one representative told me from day one they will take care of this do not worry we will get you in a car and inspect your vehicle. Demanded to speak with a supervisor after weeks who was not sympathetic at all was rude and laughed at me. Still no car no rental no inspection on my burnt car. Kia Motors America reference [protected]

Just bought this car 2015 Kia Forte LX in Jan 2021. Had a small test drive around the block where I bought it at. Four weeks later the car has loss of acceleration when driving slow through a parking lot trying to get out onto the street. You have to step on it to get it to go, almost got hit a couple of time because of it. Took it to the Dealer and they ran a diagnostics on it came up showing nothing just need a new gas cap. The car also idles sluggish like it want to stall out. Where I work at it has a steep hill to drive out onto the street, you have to floor it to get it to go. There are a lot of semi trucks on this street, and again almost got hit. I will never buy a Kia again. Wanted to buy a Toyota which I had in the past. I did some research on this kind of car and I saw someone else had the same problem. I wish someone would let me know what is causing this problem, so I can get it fixed before I get killed.

good day. My name is Lebogang Mahori and I purchased my 2015 Kia rio in November 2020 at Kia Ranburg Strydom park. This is my first car and i made sure i tell the sales rep who seemed very helpful until i realized it was just to attain the sale and leave me stranded. The sales rep sold me the car when he did not do roadworthy, the car was in someone's license plate and name when he told me it was entirely mine and had me sign for the contract. he then calls me on the 8th of March 2021 to tell me that I need to bring the car in for roadworthy and even went as far as telling me that i am driving a car that by law isnt mine, which upset me because I am paying for this car. I was involved in a car accident and my bumper was hit badly so i had to replace that, which is did, i took the car in to the dealership and no one has bothered to correct Daniel for selling me a car that hadnt went to roadworthy. Now he tells me the roadworthy failed as they want me to pay for a new light that was hit during the accident and get a new tyre . I am very disappointed as I just learned that the car was supposed to be roadworthy before he could sell it to me but it wasn't. Now i have to buy new things for something that couldve been avoided had he followed the right process. I dont have my car, It isn't roadworthy and your sales rep doesn't care. please help, i have tried calling, emailing and even tried social media but no one cares. I am going to report him

I have a 2018 Kia Sportage and noticed the clear coat coming off the Rear bumper and its getting worse by the day. I went to my local dealership and they examined the spot and then I was told I have to call customer service. Service department was very nice and proceeded to tell me that my paint warranty expired last year. I was in disbelief that a 3 year old car has clear coat paint peeling off the rear bumper. The body shop in the dealership estimated over $700.
I called your "customer service" phone [protected], case number [protected]. Since filing this complaint, I have called several times and keep getting told the computers are down and they can't help me. This went on for 3 weeks. I reached out to Coral Springs Kia which is my local dealer. I sent an email to their big boss of the 5 store auto mall, Jack or JJ who proceeded to push me off to some girl named Tallia. I was told I would get a call back and that was 3 weeks ago. NOBODY has called me. I'm being blown off and I don't appreciate that.

I have owned multiple cars that were a lot older than 3 years and never ever had a problem with clear coat or paint peeling.

Please help me resolve this issue. It's $700 and I believe, regardless of a warranty, that Kia should make the repair. 3 year old cars shouldn't have paint peeling off.

I'd appreciate not getting pushed off again and you all repairing this problem.

Thank you,

Laurie Harvey
Email: [protected]@aol.com
[protected]

I purchased a 2015 Kia optima in 2015 with the option of pre paid oil changes
within the car payment, I was able to receive 1 oil change and then the dealer ship closed which was Kia Depot 909 N. Grand Ave Santa Ana Ca 92701.
Once they closed the dealership in Garden Grove is where I would take my car for service they wouldn't uphold the service agreement because it wasn't made through them, neither would Kia of Cerritos. So I've been paying out of pocket as well as paying for the service which was added and being paid for in my monthly car note to this day. I would like for my contract to be paid up till I can remove or adjust my payments
Account # [protected]
Kimberly Portis
[protected]@amenityservices.com
[protected]

I have a 2013 Kia Sorento bought brand new. It has peeling paint that started above the windshield. Now rusting and continues to peel worse. It has now started on two of the doors. I've noticed numerous sorentos on the road and only the white ones have this problem. Was told it could be fixed but would cost a lot. And could continue in other areas. I love my sorento, but it looks like a cheap vehicle now. There are numerous complaint about this certain paint peeling from numerous people. I need this fixed and KIA said I am out of warranty, so it's my problem. Not good customer service from a brand I should behind for years. If you look close in the picture of the back nesr kia symbol you see the crack and rust starting there. But also rust flakes in the paint.

I trade the car for 2021 Forte.
Kia finance still trying to collect on the 2018

I have contacted Bill Dodge Kia, I have a 1 1/2 ft long scratch in the surface of my new Kia Soul. They won't fix it, says it creates more issues in the windshield. They told me to put a claim in on my insurance on a brand-new car. It is not under warranty from what they said.
I need help or I am going to blast all over Facebook what lousy carmakers KIA is.

Purchased the vehicle new, on January the 25, 2021 the paint started flaking off. I called the Kia dealer that said it was not covered under warranty.

I filed a claim with my insurance company, they declined the claim and stated
it was a defect in the paint.

I would like the vehicle repainted with the factory pearl white paint

The vehicle has 22, 586 miles on it and is like brand new.

Hi there,

I purchased this model car from Illawarra Toyota in Australia in November last year: 2019 KIA CERATO BD MY19 S Sedan 4dr Spts Auto 6sp 2.0i-0

The care is second hand and had 30, 000 Km on the clock when I purchased it. By all accounts, I am happy with the car. It has excellent features, is stylish and great value for money.

However on n 4 separate occasions since I've owned the car, the front right had side brakes have deployed unexpectedly causing the car to grind to a halt . There have been no obstacles or cars close by when this has happened so it seems like the AEB has deployed incorrectly. So far, this hasn't caused an accident but it does feel unsafe and that there may be something wrong with the AEB or some other safety features of the car.

How can I prevent this from ever happening again?

My name is Mohan sankar gadiwadar I am book Kia Sonet htk 4th/nov/2020 I am waiting too much 5 month I don't like Kia Motors products service I

Sir / Ma'am,

I Dr. Hrudaya Sachin Patil will like you to bring you notice that the car named Kia Sonet model : D 1.5 CRDJ VGT 6AT HTK+,
Chassis No. mzbfb813mmn057957,
Engine No. D4Famm195130
Booking Date : 08/02/2021.
Booking Id: B202101643 .
Customer Id : C2020120621.
Booking Address : Bhavana Wheels Nerul Navi Mumbai 400706 .
Delivery Date : 27/02/2021.
Delivery Address : Kia Bhavna Wheels, Khanda Colony Panvel Maharashtra - 410206 .

Which have been purchased by my husband Mr. Sachin Gajanan Patil ( ph. no. [protected]) (mail id . prajakta.[protected]@gmail.com ) as a birthday gift for me .
Later on 01st Mar 2021 found that on starting the car and putting on the parking mode the engine is getting over heated as per the indicator and the card shut down . On touching we found the bonnet is so hot like a burning flame . Immediately my husband informed the KIA representative Mrs . Sammati Ingle from whom we booked the car. She guided my husband to the workshop number. Than my husband had conversation with Jitu Kumavat, to which he suggested my husband to drop the vehicle to workshop at KIA bhavana wheels, Turbe 400705
On 2nd Mar 2021 Sachin dropped vehicle at KIA bhavana wheels, Turbe 400705 at 11.30am .He was assisted by Kia Executive Mr. Durvesh, he said he will check the issue and will let us know by evening via tele communication . In evening he called us telephonically and said that there is no issue but they are suspecting that the radiator knob and coolant knob must be having some issue for which he suggested us to keep the car for one more day because he said the Kia's special technician will come to visit that workshop tomorrow ie on 3rd Mar 2021.
On 3rd March 2021, Mr. Durgesh called us and said, the kia special technician will come in between 11.00 am to 12.00pm . We requested him to hand over our car by 3pm, to which he handed over at 4.30pm at New Panvel . After reaching home with the car again we countered with the same issue - over heating of engine with loud noise from the bonnet . So we informed Mr. Durgesh and Miss Geeta . And they suggested that to give a urgent call to road - side assistance . they responded and towed at 11.30 pm and took to the KIA Workshop at TURBE .
On 4th Mar2021 we visited BHAVNA WHEELS at Panvel where we were 1st assisted by Ms. Geeta and Mr. Adnan Khan . After having conversation with them, the senior executive Ms. Pinky Viashnav joined in, to whom we requested to kindly replaced the car that we purchased for which they strongly denied . Talking with them found to be mentally draining and harassment faced by my husband which i strongly condemned . My husband literally faced mental torture as he has to run behind this situation from the day of delivery leaving behind his routine job . Facing such situation it fully putted us in depression and disappointment . We immediately raised the complain n decided to return it back as it will be not at all safe for me and my little child because it can explode at any moment putting our lives in danger ! But the sales executives and the managing team from that showroom shown no concern for such horrible life threatening situation .
They said they will just rectify this problem of over heating . And as the mail sent by them by their service manager Vinay Pandey stating again that they called special technician team of Kia ( no details provided about them ) and checked the wiring circuit and changed the radiator knob that's it and took of test drive of 180 km and stated that the car is now the road compatible ! but the details regarding the problem they have not found it and also they were unable to rectify the problem again ! But the thing is our village and service station distance is nearly 65 km one way and the car already crossed more than 200km and still the problem encountered !
On 8th of march 2021 they called us in showroom to meet the owner Mr. Shah but he didn't showed up, instead their General Manager Mr. Vinay attended us . We along with my joint family attended him at that time he gave us a verbal commitment of full replacement of car after having telephonic conversation with the owner of bhavana wheels and kia India as he said . the voice recordings is available . He also stated that he will be providing the mail for the same on next day that is on 9th March . But on that day a anonymous call from Mr. Prashant Gharat came to my husband's phone threatening him and forcing him to take that car or else do what ever you want to do . Same day after his call, General Manager Mr. Vinay called and stated same thing to my husband . my husband told him to fix the meeting with the owner Mr Shah, for that he replied that to come on 10th at 4pm .
On 10th of march we reached there at 5pm myself my child and my husband . There they called local hoodlums and goons to threatened us and forced us to take that car, but our family members was nearby came immediately there at same time, so by god grace nothing had happened to me and my child and my husband . We already raised the complain regarding these in the police force .Now presently I am not at all feeling safe from your car sonet and also the dealer, the owner of the Bhavana Wheels .
That car have lead to the constant fear for our lives .
I either want replacement of car if these not possible then return our full money back that have been paid to purchased it and safety of my family from the Owner of Bhavana Wheels and strict action him for the same . Your response at sales level turned out to be an ultimate nightmare there by spoiling my important day of my life !
With that purchase we truly disappointed, dissatisfied felt like got mocked and deceived by your Brand and Sale and Services and making our lives hell..

If we are not getting a satisfactory solution then we will be left with no option then taking legal help from the jurisdiction to take strict action for putting our lives at stake and also we will have to take help of social media platform so that nobody should suffer like us in future . Buying your car have made us to fall in trouble and we are repenting it !

waiting for the kind and favorable reply on immediate basis .
Thanking you .

Regards,

Dr. Hrudaya Sachin Patil.