KIA Motors
reviews and complaints

We were driving in angeles city on june 29, 2020 when the emergency lights went out and so did the right and left turn signal also went out. So we immediately went to kia motors at lgc automotive service building roxas ave. Clark pampanga philippines - where we purchase our kia picanto vehicle on 2018 sale & service kia clark the adviser said it was the fuse box where the problem was - so I said ok, and check out the car which
Kevin sison the service adviser felt 100% that the problem was there in the fuse box. So they move the car to the service bay. After 30 minutes or so - I needed my reading glasses and I went to get them from my car and I saw they had taken the fuse box off - the main dash board and even the mp3- android 6.0 on board entertainment center. Why did they not try to change the blown-out fuses first and then check out the whole fuse box.
They didn't even use a sophisticated diagnostic machine - they only used an electrical tester. Even if I would have taken the car at the exact 10, 000 miles-they still would not have been able to determine the future even of my emergency and turn signal going out - because it happened at 10,370 after the initial 10,000 miles. Before this happened I had purchased 2 front fog lights a rear backing camera and mp3 android 6.0 entertainment center - all were installed at the kia sale office - same place I had my 5,000 miles maintenance done. Previously I had trouble with the rear camera falling off and also going out which was many times - kevin sison recommended for me to disconnect the positive post from my buttery and then reconnect to reboot the camera which I have done many times is this standard practice for a customer to do that_ I ask you. Also when I turn on the ignition the radio comes on by itself and they said this is normal because it is an android and I find this odd they showed me how to turn off it off - but every time I turn the ignition on the radio still turns on by itself.
When I had the first 5,000 miles maintenance - I had fully synthetic oil put in and the manager said I was good up to 12,000 miles for the next visit - as you see I only had 10,370 miles. Enclosed you will find my maintenance schedule that came with my kia picanto 2018 car. Also enclosed our copies of my fog lights I purchased and had installed the mp3 android 6.0 at the time I was willing to pay for the replacement of the fuses and for the work to installed. But instead kevin sison tryed to make it seem that it was all my fault and that did not set well with me. When they were finish with their so - called inspection of the problem kevin sison said he took pictures and had sent the information to customer service and that within one week or two they and I would receive an answer from them. After two weeks nothing happened - so I gave them an extra 2 more weeks to see what would happen and still with no emergency lights or turn signals and still no phone calls or not even a text-as you can see their attitude is they dont care - they are all talk with no specific results.
I talked to lourdes dela fuente - manager about it and that I would be contacting kia manufacturing corp. Complaint dept. On kevin sison and his technician reuben for not having the decency to notify a faithful customer of kia. We submit this letter for kia corporation to reply in good faith to our truthful complaint.

Signed: fernando ortiz
Signed: ma. Elisa ortiz

Address: hartford st. Blk.65 lot 28 timog residences brgy cuayan angeles city pampanga philippines 2009

Cellphone number: +[protected]
Magic jack number: [protected]-direct call to me

Hello this is my 2 nd official complaint with kia motors regarding brake lights and head lights I have a 2014 kia sorento and since I bought it I have made numerous complaints to the dealer and one other with kia regarding how i've almost been in several accidents due to burnt out brake light and front headlights I have spent lots of money constantly replacing headlights and brake lights I would like to know if anything bis going to be done on this if not so I may contact my bank and let them know the lemon problem that had almost gotten me and my family killed duebto no brake lights please contact me asap at
Fay escobedo [protected] your urgency would be appreciated!

Wayne Jones July 21, 2020

I bought a pre-owned 2013 Sportage with less that 70k miles. My son was driving when the engine died on the highway. He had to abandon the vehicle and run to the roadside, thankfully he was able to make it safely. The vehicle was towed to a repair shop. The mechanic said that the engine was destroyed, oil leaking and rod punched a hole in the engine block. I researched and found that numerous KIA's owners have had similar experiences. I called KIA at [protected], they advised that my vin# was not included in a recall even though many other KIA's with the same engine made the same year were. Kia was very mater-of-fact in the way they responded. They pretty much said "sorry we cant help, your on you own". This is the worst treatment I have ever experienced with a vehicle manufacture.

I would never recommend that anyone buy a KIA, there service and response to their vehicle problems is extremely poor. Please add me to the law suite

I took my Car into Kia Alliance to get a oil change and I noticed the next day some of my 12 package of toilet paper missing out of my trunk of my car and one of the workers working on my car stolen one of my lysol wipes out of my 3 pack lysol I was going to give to my sister noticed it was a stolen Don't trust this dealership service with non of your personal items they have no cameras in the shop where they work on cars so there customers will never notice anything missing I wish I could give zero stars I will never return to get my car serviced there ever again

This is an Electric Kia Soul. I drove the car into the garage. Put it in park and turned the car off. I normally put the parking brake on. I opened the charging door but did not plug it in immediately. I took groceries into the house and returned for more. As I walked back into the garage it looked like the car lurched backward. It moved 2 feet back and would have hit the garage door if it was closed. Maybe it rolled and then caught itself and looked like it lurched backward. The garage is a nearly level concrete surface. I got back in the car. It was in park. I turned on the car to move it forward but before I did, I checked to see if the parking brake was on. It was not. I may have forgotten to place it on when I pulled into the garage. I could not recall exactly but I always put the parking brake on every time I park the car. This was scary because it rolled/lurched at least 2 feet backward. I did not see any error/alert lights that there was a problem. I have owned the car almost 2 years and purchased a certified pre-owned car from an authorized Kia Dealer with an extended warranty.

I am very irritated to say the least. I have purchased three Kia vehicles of the past several years and have used Kia Finances for the last two at least. On January 10th, 2020, my wife was crossing an intersection here in Minneeapolis, MN and was struck by a delivery truck that ran a red light. While my wife was only slighty injured, the Kia was totalled. The other insurance company admitted that they were 100% at fault and are willing to pay for the car. When presented with a copy of the title they resonded that it indicated that there was still a lien on the vehicle. We contacted Kia Finances and requested the lien release and were told that it would be sent to us. After several phone calls, over the past 5 weeks and being told that the release had been mailed it is yet to appear. I will most certainly not use Kia Finances again and may not ever purchase a Kia again.
I am once more requesting a lien release for our 2012 Kia Rio. I can be contacted via cell phone [protected]

You would think if your taking your car to the dealership its getting the best Attention.

I have taken my car to Brandon Kia since 2015 for every service needed. My car is Meticulous, clean inside and out. I was a KIA brand supporter .
It has never dripped a drop of oil or puffed any smoke. It ran like a top.

All of a sudden my car Seizes from no oil being in it. Oil doesn't Evaporate.

You would smell oil burning or see smoke. There's no drips no sign of burning oil at the tail pipe. Once again oil doesn't evaporate there would be a sign. It would have to be burning pretty bad to be empty after being service and be empty before the next service.
The dealership wanted to charge me for another motor. When they are the ones that forget to put oil in it.

They wanted to Charge me $6K plus to replace my engine. After going back and fourth they said they would put
another motor in my car. I was Charged me $3k to get my Car back with a different motor in it,

I drove it home Saturday evening and noticed
My right headlight assembly wasn't working, no turn signal, headlight nothing.
I call leave a message I'm bringing It back Monday to be addressed. I live about 10miles from the dealership.
I get 3 miles from my house on the inner state and the car starts to run rough the light turns on and the motor shuts down.

Leaving me on the side of the road waiting for a tow truck.
I'm doing the best I can do to stay calm. They really need to screen their techs, this is crazy. After reviewing their reviews this isn't the first time. The GM at this branch isn't helpful in anyway, his answer was to sell me a another car. With a typical salesman that wants me to spend has much as I can and give me nothing for mine.
My car was just paid off two months ago, Garage kept.

This has to be the worse experience I've ever had to deal with a dealership. No integrity, responsibility anything for someone that has been a loyal costumer for years. Something needs to done. They told me after the fact the motor was installed it has a 6 months warranty. What kind of warranty am I going to get now? It didn't last 30 miles.

This vehicle has been serviced ten (10) times to date to address the same problem, which is affecting the vehicle's safe and correct operation. The following describes the general performance issues:
- All dashboard indicator lights switch on.
- The motor switches to security mode, limiting its power to below 100%.
- The automatic gearbox becomes locked.
- The following stop working: speedometer, tachometer and temperature sensor.
the fault has presented itself a total of ten (10) times, and also taking into account that the vehicle has remained a total of 80 days in the shop while it has been inspected and supposedly repaired
I demand a definite solution to this situation. I feel I can no longer trust the vehicle with my safety and that of my family.

Model: Kia Sportage 2018
Name: Chai Jyh Jiann
Reg No: VC 2227

Very Disappointed on quality Kia Sportage.
Only 2 years plus, air conditioning already not functioning. No spare parts in Malaysia & have to order from Korea. Have to wait around 2 months spare parts reach to Malaysia. Now I have to drive this car without air con in DAM HOT WEATHER in Malaysia. I won be buy Kia again & not recommend to people buy!
Pls refer pic, I have to put 2 usb fan in my car.
SHAME FOR KIA

Michelle Garza owner of a 2016 Kia Forte EX vin: KNAFX4A69G5460851
On February 21 2020 at 11pm I had a wreck. I was driving 70mph cruise was set coming over a hill on HWY 62 Oklahoma. A truck was either stopped or traveling at a very low speed. I had no reaction time to break. The entire front of my car was smashed in and the airbags did not deploy. I wanted to inform you of this default and I would like to settle this out of court. I feel I should be compensated due to the fact that in this situation or any other situation I could have lost my life. Please contact me at [protected] by phone, or email me at [protected]@bbcgrp.com.

Thank you

Michelle Garza

Click and Clack often advised readers to avoid having your vehicle serviced at the dealer if at all possible. They said if you get ripped off, it's your own fault for going there in the first place.

Case in point. I had a free coupon for an oil change at the Kia Dealer. I told them I had a slow leak in one tire. They said it was not repairable and tried to sell me a new $200 tire. I took it to Discount Tire. They said it was easily repaired and did so. No charge.

Problems / Complaint as below :

Dated : 2/3/2020

1. Around 9.15 a.m - My car PME 6266 delivered to Kia JNS Sungai Pinang Service centre, Penang, Malaysia for further inspection on RPM, Brake & Air-Cond System problems.

2. Around 3.00 p.m - Car was ready to collect by myself, then I realised that 1 of my Window Car Sun Shades Protection was missing.

3. I had logged this matter to Service Adviser immediately.

4. They said will feed back by phone call after checking.

Date : 3/3/2020

1. Time around 9.05 a.m - I called up to the Service Center to follow up due to no respond at all.

2. Over the telephone conversation, they informed me have found it and I said I will drop by to collect it.

3. When they returned me the Car Sun Shade, unexpectedly it was old, damaged with torn condition which was not belongs to me (seem like just simply get a damaged Car Sun Shade return to me).

4. I have rejected it and ask the Service Adviser, is my Car Sun Shade had been exchanged with other people one?

5. The Service Adviser had further checked with their team and replied is "No". He said that's my only car with this type of car sun shades for that service day. He even wants to compensate me.

6. For me, I felt very "Bad & Sad" as I suspect there is some dishonest attitude happened although the Window Car Sun Shade is not a high value product.

7. Each time when it is time for car servicing I will just leave my car to the centre. So now the trust and doubts when changing my car spare parts.

But the "Brand Image of The Kia & Company" will be affected badly to the market and customer.
So far, the Service Adviser has provided good service and handled all my car problems very well. He has done his own duty and responsibility and very professional way to handle it, but it seems inside people there have dishonest attitude person who will badly effect the customer confidence level on after Sales Service.

7. Hope Kia Company & Management can look into this matter seriously.

Thank you and best regards.

On Febury 25th, my car started knocking. I was on a very busey highway in Atlanta GA, during rush hour. When i got to a place i could feel safe, i pulled over. to my suprise, I had no oil. The lid was on, NO sensors where on, car not running hot. I was due a oil change, but there should of been oil in my car. (I am in a dispute with the company that changed my oil as well.) So took my car to the dealer ship, my engine is tost! $ 7, 000.00 would put a new engine in my car. I don't have that money. So know no car, and i have to take a hit on my credit to get new car.
I feel that i shouldn't have to go through all this, the sensors did not go off!
the car is at the dealership, trying to work it all out.
my email [protected]@gmail.com
Brandy Thomas

I had an exident on 28 december 2019, now already end february. Still dont have any feedback. When I come to sc they said need to wait parts arrive. What the hell almost 2 month for nothing. How this happen? I need an immediate action for this or not I will write an email to kpdkk about this! My insurance claim already approved since january. Why I never hear any feedback! They ask me to recommend to friend. Do you think I can recommend for this [censored] services? I need kia malaysia feedback to me asap!

On Feb 12th, My vehicle lost power while traveling alone on the highway at almost midnight. I called and had the vehicle towed to my local Kia dealership where they informed me that it was engine failure. I would need a whole new engine. They told me also that the engine was included in a recall for that year and model. They requested to have the motor replaced and was denied by Kia. I called consumer affairs and was pretty much laughed at because the Hybrid models were not included in the recall even thou they have the same motor. I was told later they didn't include the hybrid because not enough were produced to include in the recall. The dealership has verified the issue with my vehicle is the exact same issue as with the ones that have been include in the recall. they have found metal shavings in the motor oil. Carriage Kia of Woodstock Ga has also said they would share all the info concerning my vehicle with whom ever it takes to get my motor replace.
I want my motor replaced by Kia. and I want this model to be included in the recall . I have taken great care of my Kia : having repairs and maintenance done by Kia on time, everytime.

The girls doing the KIA advertisement on TV that I receive in Naples, Fl should be taken off the air. Caroline has been doing this job for a long time. They added a young Latino girl who dresses inappropriately, to say the least. Have her call me and I'll tell her what she looks like.
Caroline's clothing is not suitable for her size. She looks like she ready to do the weekly laundry.
I am so focused on their appearance that I do not hear their spill!

Angela C. Starinsky
[protected]

I have a 2013 Kia Sorento which about two years ago I noticed a spot on the roof above windshield. It kept getting worse so I talked to dealership service staff and showed it to them. They indicated that it was a problem and I should expect a recall. After waiting awhile, I talked to Sales Manager and he would not acknowledge it as a problem, offered no assistance and even suggested trading it in. Later I took it back and showed it to salesperson and requested they fix it, they said it was past three year warranty. Even after I said I would not buy another Kia, they would not agree to fix problem or offer a suggestion.

This is a serious paint issue with the mfgr of this model car and it is well known in the industry. Failure to own up when Kia may even be litigating against the producer is shameful and dishonest. I spent $900 to have the whole top of my car repainted just because Kia would not acknowledge the issue and did not care for me to be a repeat customer. I am also a retired individual who does not have the resources to deal with this matter and I paid a lot for this new car. I am very disappointed in this dealership.

Good day,
I wanted to address an issue with the local Kia Dealer here in Hamilton Bermuda re: obtaining recall information for my 2012 Kia Picanto VIN # KNABX512MCTY257114, however I was not able to select Bermuda from the list countries on this website.
Bermuda Motors has not been forthcoming re: status of replacing a fuel tank component (rubber sleeve). Each contact, I feel, has been to discourage me from getting factory authorizated service under the factory recall. What gives?
Most Sincerely,
John Jones
[protected]@gmail.com

Rear hatch on my 2014 sorento sxl goes up, then quickly comes down 3/4 of the way. This is very dangerous. I took it to sunset kia in venice florida and they told me the motor needs to be replace. The motor works fine, as the door goes right up. They wanted $1400 to fix this. I have done some research and Kia's own trouble shooting chart says its the gas struts. Would someone give me the correct answer and where I can get this fixed.

I have leased 5 cars from Gerald Kia over the last 6/7 years (one for myself each time and then my wife). So I consider myself a loyal customer. In the summer of 2019 I started my latest lease and was sold the KIA Stinger 2019 GT1. I previously had the Sorento V6 and although I said I didnt want to pay anymore money per month, I was convinced to increase my payment by $70 per month (total of over $600 per month) for the Stinger on a 4 year lease. I also changed my wife's lease the same week and increased her payment each month. Both cars are in my name. As usual, I was told about all of the things that I would be liable for if something went wrong, the company policy for this, that etc. I was there for 3 hours each time. Fine! That is to be expected sometimes. No problem.
However, within that 3 hour period, not one person told me that the KIA Stinger 2019 i was agreeing to lease for 4 years, in the middle of Illinois that has some of the worst winters in the US, had 19" SUMMER TIRES! Quite happy to convince me that the AWD was great for winter - but with those tyres, absolutely pointless.
4 weeks ago I drove the car in the first snow and was excited to try out the AWD. It was one of the most dangerous driving experiences I have ever had. Awful breaking, even at 10mph. The back of the car swinging out onto the other side of the road... it was extremely dangerous. I was going to pick up my 2 children but no way was i allowing them to be in it. I initially thought there must be a problem with the AWD so i researched online and all i saw was great reviews of how great the AWD Stinger is in the snow. Then I saw someone say 'Make sure you don't have summer tires as these should not be used in the winter!'
So I called Gerald Kia to ask them. Left a message with reception, no-one called back for 2 days. So I called again and spoke to the person who sold me the car who then confirmed 'sheepishly' that I had summer tires on my Stinger. I explained that I was never told that the car had summer tires as all of my other KIA's had all-weather and I would never had agreed to purchase the car had I known - as it is too dangerous and I have 2 young children and we have potentially 5 months of snow in Illinois per year, meaning 5 months where I can't drive it! I also use the car for visiting clients and I simply can't use it.
I was told that there was nothing they could do (a potential discount for ME buying NEW TIRES) but would call me back. I have not received a single call back since that conversation and more snow is due.

To summarize, I have a $610 per month car that I can't drive if there is ice or snow on the road and I live in a location that the conditions are like that for 5 months of the year. I use the car to transport my children, myself and use it for visiting clients for my job. I was never told this by the salesperson and have the car for over 3 more years and since complaining to the dealership that act like your best friend when choosing a car, I have not had a single call back. I am sure you can understand my frustration.

Please help me resolve this issue.

Best Wishes,

William Holloway
1229 Basswood Dr
Naperville
IL
60540

Tel - [protected]