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Dear Kia,
My name is Azhar. I'm the owner of Kia Grand Carnival, registration number VBF 141. I would like to file a complaint towards Kia Service.
On July 5th 2019, I sent my car to Kia Service Rawang after being involved in an accident.
On July 10th, the insurance was approved. However, there was no action taken towards repairing my car. I was told the car parts are unavailable.
On July 19th, my car remained unrepaired. I called customer service to inform of the late services.
On July 22nd, I called the customer service again.
On July 26th, I called Kia Service Rawang but they kept saying the part is still not available hence no actions were taken.
On July 29th, I called Kia Service Rawang but again, the same answer was given. They have not started the repairing process.
For your information, only the front parts were affected during the accident like bumper, radiator, alternator, and etc.
Therefore, after writing this e-mail, I hope Kia could take a quick action in solving this issue.
Thank you.
